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I first used Austins & Co to write my will, and was so impressed by Sarah’s professionalism that I didn’t think twice about asking her to handle the conveyancing when I bought my first home last October.

As a first-time buyer, I had absolutely no idea about the process, but Sarah was patient, clear, and reassuring from start to finish. From offer to completion took just two months, amazing! There were a few minor hiccups (including a surveyor who ghosted me after a long call – clearly a sun lounger was calling), but Sarah kept everything firmly on track. Assertive when needed, and always calm and efficient, she made the whole thing feel far less daunting.

I couldn’t have done it without her, and I wouldn’t hesitate to recommend Austins & Co to anyone – especially if you’re buying your first home.

I had asked Sarah Austin to do some work on a matter for myself and found her very professional and really knowledgeable. She went the extra mile to assist and guide me to the best options available to achieve my goals. I highly recommend her if you are looking for a solicitor who is personable, reliable professional.

Thanks again Sarah

Sarah was recommended to me by a friend to help with the sale of a property. I've dealt with solicitors previously, however Sarah was top notch in comparison. What impressed me was how, on so many occasions, Sarah was proactive in chasing up the other parties to make sure the process was done correctly. Simply a fantastic service!
Thanks again Sarah for your help and professionalism!

Sarah Austin was recommended to me from a friend as she undertook a house sale. However having spoken to Sarah first to ensure she was able to undertake a Will on my behalf she reassured me she was able to assist. As such I provided Sarah with my specifications and Sarah was able to complete the whole process in a timely and competent manor.
Thank you again Sarah

Hiring Austins as our solicitor when buying a new property nearly caused us to lose the house.

They were responsive at first engagement, and until we made the downpayment.

After that, we could not get hold of them, and our Mortgage Brokers could not find her or her practice in the Lenders’ panel.

Austins was unresponsive, never available, and rude on the phone and on email with both us, our mortgage brokers, and our realtor.

They refused to send us a detailed bill of her services when we seized service and ghosted us during the most important phase of the buying process.

That, toppled with constant typos and mistakes on email, and a shaddy office practice seemingly unrecognised by one of the UK major lenders, made the firm an absolute nightmare to work with.

In the end, we were forced to change solicitors and never saw our money back.

Sarah Austin was recommended to me by the estate agent I was using to sell my family home. She was absolutely outstanding and the process was made less stressful by the care and support that she showed me. She kept in regular touch with me throughout each step of the house sale and she was always friendly yet very professional. Sarah was thorough and very swift and I would thoroughly recommend her.

Sarah Austin has worked for me on several occasions including a lease extension, a very tricky and complex power of attorney and for drafting my and my husband's will. She is always so attentive and so quick to respond. Her knowledge of trusts and wills is extensive and she really helped us to make some good decisions and to make sure our wills are tax efficient. She does all this with friendliness and approachability and a high level of expertise and professionalism.

I have to start off by saying how extremely impressed I am with Austin Solicitors (Sarah Austin) and have already and will continue to personally recommend her!

I feel very fortunate that I come across Sarah a few months ago. Prior to connecting with Sarah, I had been unsuccessful in trying to find a solicitor in my local area and I was getting very frustrated as despite calling so many…my calls were either never returned or were returned many days later (which didn’t inspire any confidence with me in them). I also fully realized the fact that we were in the midst of a pandemic and consequently a “lockdown”, but it was as if all these companies had decided to stop operating completely or partially, whatever the case, it was so unprofessional (especially for those in the legal business arena). However, that being said, thankfully this was not the case where Sarah was concerned!
Sarah was “on it” and never dropped the ball once!

Initially, I had instructed her to deal with the transfer of a property (I had inherited) into my name. Following that, I came across a property I wished to purchase in late May 2021. I asked Sarah if she could try to complete everything as quickly as possible as I wanted to take advantage of the Governments stamp duty discount which was expiring at the end of June 2021, not only did Sarah accomplish this, we were also able to exchange a few days earlier than anticipated. This was very impressive as I was not the only client she had trying to complete property purchases by the same date! Again, demonstrates how proficient, professional & hard working she is for her clients.

One final observation I would like to share is that during the entire course of each transaction Sarah handled on my behalf, her communication skills were excellent. I was always “kept in the loop” by her as she would regularly send me updates on progress which meant that I never once had to chase her as I knew where we were at all times and if I ever did have to contact her with a question or query she always responded promptly! Again, reinforcing what a professional company she runs.

It is rare these days to come across someone with such high standards and excellent work ethics such as she possesses. Her professionalism, efficiency, promptness, excellent communication skills and thoroughness are impeccable and a “breath of fresh air” in these unsettling times!

I can’t recommend her highly enough!
You will not be disappointed!

During Covid I thought it would be an idea to write my will, as I'd been putting it off due to the flaff and process I imagined it would take. And, heavens, it's something we don't really want to think about. Anyway, having said all that, I found Austins Solicitors Chiswick to be so helpful, and made it easy for me. I feel so much better now I've done it.

We used Austin's Solicitors when buying our first house and we couldn't have made a better choice. Sarah was helpful, efficient and provided us with all the information we needed and more. Any questions we had were answered in a timely manner and we never felt like we were waiting a long time for anything.
I highly recommend their services to anyone looking for a trustworthy solicitor.