Austral Stones were so helpful and ensured our Express Post request worked out! We are so happy with the lovely four-stone opal pendant we purchased for our daughter’s 21st birthday. Thanks for everyt... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Immediate shipping with prompt tracking. Fast delivery. Excellently padded and packaged. Beautiful ring box. I was also very happy with the gift bag. The ring is exactly as described and is unbelievab... もっと見る
The earrings look great—prettier than in the photos! However, although I ordered two earrings with two different name messages, I only received one bag. It would be much better if each order came with... もっと見る
Todo perfecto. Siempre compro sus joyas de auténtico ópalo australiano desde España para regalar a mis familiares. Son joyas de diseño muy bonito y bien detalladas. El ópalo es precioso. Volveré a co... もっと見る
企業情報
当該企業による記述
Australian Opal Jewellery & Watches
連絡先
Shop 24/5 Macquarie St, 2000, Sydney, オーストラリア
- 0289601346
- contact@australstones.com.au
- australstones.com.au
4.8
優良
334件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 50％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Lovely Pendants
I ordered a couple of pendants for my partners daughters. They arrived within a week of ordering (Aus - UK). Two happy ladies with pendants to match their mothers.
2025年5月22日
I’ve purchased two pieces from you guys…
I’ve purchased two pieces from you guys and have been happy in all aspects of the process and loved the quality
2025年5月29日
Excellent quality and prompt delivery
2025年5月14日
Would recommend
Great Mother’s Day sale and fast delivery to the UK (only took around 6 days). Would definitely recommend.
2025年5月12日
Austral Stones からの回答
Dear Jeff,
We were concerned to learn that the spindle diameter of the earrings was unsuitable for your partner.
As we informed you via email, we would be pleased to assist you with a resolution. Please, kindly return the earrings to us, and upon receipt, we will promptly issue a credit, alternatively we can dispatch a new pair of smaller spindle diameter, according to your preference.
Should you have any further inquiries, please do not hesitate to contact us.
Kind regards.
Great Product
Exactly shown as the picture. Amazing earrings! Comes with an authenticity certificate. Highly recommended!
2025年4月17日
Beautiful looking watch
Beautiful looking watch. I am sure our son will love it for his 21st in a couple of months
2025年4月15日
A great buying experience
2025年4月4日
READ THIS B4 YOU BUY!
READ THIS B4 YOU BUY!! PLEASE.
My fiancé brought a beautiful opal ring as engagement ring. 4 months later stone became loose and we had to send back. They did say to take to local jeweller if we wanted but I did n he smartly advised me NOT to as it would void their warranty. He looked at it and said there was a small chip in stone that looked like it had been potentially done when setting it. Told me setting was all sorts of wrong hence the stone loose… Tried to talk to jeweller, can’t be done as only be contactable via email which is frustrating and concerning… why not via phone?? Worried I insured ring for postage at MY EXPENSE of $70 to have fixed?? Ring was delivered back pretty promptly, although I CAME HOME TO FIND PACKAGE ON DOOR STEP !! Really, and no insurance if lost. Had ring re looked at by my jeweller again…. NEW chips in side of opal obviously through setting it again. But hey, the stone is secure again. But for how long. My advice, esp for blokes looking at engagement rings DONT DO IT. For all others, maybe don’t buy from them as it’s frustrating AF when you pay a lot and are treated this way. I now have a precious ring that someone clearly could care less about their quality of workmanship or customer service.
As for reply, the ring was brought as engagement ring, obviously I didn’t buy it for myself, it’s under my fiancés name which I’m not publishing here. I’m happy to call the store to clarify who we are and the purchase of the ring with your company. None of your reply does any good to solve the issue/s we have had, and still have with the ring. And for people reading… all it should do is clarify why you should NOT buy from this company. No help when things go wrong.
2025年3月18日
自発的なレビュー
Austral Stones からの回答
Dear Bee,
We have tried to locate your order but unfortunately we were unable to.
In any case, we are very sorry that this was your shopping experience, since we truly strive to provide the best service to our customers.
We try to encourage contact via email so that no information is lost in the process and is available to our entire team while we try to resolve any potential issues. Our intention is precisely to try to be more efficient and speed up the process, so we are sorry that this resulted in frustration, this is the opposite of what we want for our customers.
Although we treat our opals with the utmost care and our jewellery is of the highest quality, it is inevitable that on rare occasions issues arise with the stone setting, and we always try to resolve them as best we can.
However, regarding shipping, while we work with trusted companies, unfortunately we cannot control the shipping company's malpractice. Since all our packages in these cases include signature on delivery, we are in the process of locating your order so we can investigate with them what could have happened.
Best regards.
The opal tie clip bought was really…
The opal tie clip bought was really lovely and exceeded my expectations.
2025年3月25日
Very impressed with the service and…
Very impressed with the service and also the product, the quality is great.
2025年3月24日
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