We have been leading from Renault for many years. Communication has been excellent and always timely. Cars are first class. Service in Europe also spot on professional and courteous. Thank goodness we... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Professional and reliable service from beginning to end. We had an incident with a blown out tire. We did not pay a penny. The car was brand new. Held the road beautifully and consumed very little gas... もっと見る
企業が回答しました
I had an absolutely wonderful experience with leasing a car through this program. There was great communication in regards to the contract, payment, and pick up/drop off. They were very responsive. Th... もっと見る
企業が回答しました
Last year, 3 of us planned a trip to Europe. The driver's mother became very ill within the couple of weeks before our trip. We requested to change driver's prior to leaving and were told that it wa... もっと見る
企業が回答しました
企業情報
当該企業による記述
Historical partner of the French automobile makers, AutoTT | RenaultUSA are brands of the ATI group managing the largest short term car lease markets for Europe. With over 70 years of combined experience in Temporary Transit, and car rental for US tourists or visitors coming to Europe, our teams are at your disposal to offer you the best conditions during your stay behind the wheel of your brand new car.
連絡先
Calle Lola Flores, 16, 28022, Madrid, スペイン
- 863-216-8506
- info@renault-usa.com
- auto-tt.com
Excelente serviço
Excelente serviço. Pontuais com resposta a toda as dificuldades ,carro novo , limpo e cheiroso. Fomos atendidos pelo domingo e foi incrível . 100% recomendo !!
Voltarei a recorrer a esta companhia sem dúvida !
2024年6月15日
自発的なレビュー
Brand new car leased for 3 months to…
Brand new car leased for 3 months to travel Europe and Scandanavia. The transmission failed after 6 days and less than 1000 klm travelled! Renault advice could be months before new transmission is installed. Cant get answers let alone a replacement car despite having paid for it and having paid all accommodation for 3 months that I now can't get to!
2024年6月5日
自発的なレビュー
RenaultEurodrive からの回答
Dear David,
I hope this message finds you well.
First and foremost, I would like to extend my gratitude for taking the time to share your feedback. Your insights are invaluable to us in our continuous efforts to improve our services.
However, upon thorough investigation into the matter, we have encountered some difficulty in locating any records corresponding to a customer named David experiencing issues with one of our vehicles. This leads us to inquire as to whether your booking was indeed made with AutoTT (www.auto-tt.com), as we are unable to corroborate the details provided when compared to our records. Could it be possible that you may have booked with one of our competitors instead?
I'd like to draw your attention to the potential consequences of a one-star review, which not only impacts our company but also unfairly penalizes us, rather than the intended target which I imagine is getting a reaction from the company which you are reviewing. As a team committed to delivering exceptional service, and striving to go above and beyond for our valued customers, it seems unfair to penalize us instead of the company which you intend to get a reaction from.
To ensure clarity and resolution, we have initiated a request for additional information via TrustPilot. Your prompt response would greatly assist us in addressing any concerns you may have and rectifying the situation accordingly.
Thank you once again for bringing this matter to our attention. We look forward to hearing from you soon and resolving any issues satisfactorily.
Warm regards,
Sylvie
Amazing experience
Amazing experience! Will never do a normal car rental again if I'm in Europe for more than a few weeks. New car, awesome customer service, solid pricing, and no pressure tactics. Got picked up from the airport and was out and on the road in 10 minutes with my whole fam. Drop off was equally as seamless. Do it!
2024年1月9日
自発的なレビュー
Excellent customer service for Europe car leasing
I have leased Renaults when visiting Europe a couple of times and I love the concept. It is great to be able to receive a brand new vehicle and have full insurance included. I far prefer this to renting a car on my trips. On a couple of occasions, some difficulties arose with my last lease, not with auto-tt, but rather with Renault. auto-tt advocated for me with Renault and I was happy with the outcomes.
Customer service provided by both Silvie Pirao and Domingo Leal was at all time understanding and courteous. I very much appreciate their outstanding service and I plan to continue using auto-tt for my car leasing services in Europe.
2023年12月1日
自発的なレビュー
La experiencia fue muy positiva
La experiencia fue muy positiva, el coche perfecto y el servicio de recogida al aeropuerto fue muy rápido además la persona que me atendió fue muy amable y me explico con mucho detenimiento el GPS y las funciones básicas del coche.
2023年1月3日
自発的なレビュー
canceled 6 day before pick up
I signed up for a 102 day lease 11/21/2021 real early because of chip shortage. My pick up date was 5/25/2022 in Munich. So I was in contact now and then. 2 weeks out I had to contact them because they didn't contact me to pay. turns out they emailed an old customer with the same last name. (he did not have a contract) They send me a link to pay on 5/14
I paid. Got my receipt to bring for P/U/ It was in the name of the other person with all his info. I sent several emails over the weekend. Sent an email Mon afternoon that I didn't gat a reply to my emails.
A few hours I get an email from auto-tt and a form letter from Renault telling me they canceled my contract because of the chip shortage. They asked me to pay on Friday and canceled me on Monday.
I used Citroen for the last few years but this year I tried autott NEVER AGAIN.. I didn't mention We had reservations in 5 Countries that I will now loose $$$
My review is less than one star
2022年5月17日
自発的なレビュー
RenaultEurodrive からの回答
Dear Nancy,
Thank you for taking the time to share your feedback. We deeply regret the inconvenience and frustration you've experienced with your past booking through Renault Eurodrive. We understand how upsetting it must be to have your travel plans delayed, especially after having made arrangements in multiple countries.
Firstly, we apologize for the mix-up with your payment details and the communication issues you encountered. It is our standard practice to ensure all customer information is accurate and up-to-date, and we are sorry for the oversight that led to this confusion.
Regarding the cancellation of your booking, it is important to clarify that the decision was made by Renault Eurodrive due to the global chip shortage, which has impacted vehicle availability industry-wide. While we facilitate the leasing process, the final decision on vehicle availability and cancellations rests with Renault.
We understand that this situation has caused significant inconvenience and financial loss, and we empathize with your frustration, which is why we have offered you compensation in the form of a future discount. We were actively working with Renault to find solutions and prevent such issues from occurring in the future, but it was indeed a worldwide issue and it impacted all makers.
We appreciate your past loyalty to our services and regret that this experience has led to such disappointment. If there is anything we can do to assist you further, please do not hesitate to contact us directly at info@renault-usa.com.
Thank you for your understanding.
Sincerely,
AutoTT
Best in the business
A long time customer of Renault Eurodrive (15 years), I can assure you that these people go above and beyond. I had a huge problem with my Dacia Duster in Milano. The police stopped me and asked me what kind of license plate I had on my car. After explaining the mini-lease to the police officer, he asked me where I lived. I answered candidly that I lived in Italy. Followed a big explanation from the police on how European residents are not allowed to drive tax-free cars. I tried to explain that in fact I was an US resident, but they just kept saying that it was too late. All in all, the authorities blocked the car for three days - the time it took me to prove I was not a tax payer in Europe. Auto-tt immediately gave us a replacement vehicle without even asking Eurodrive assistance if my case was covered by our contract (which it wasn't). They helped us in any way they could with the police, the Italian customs, and made sure we were able to move around in a car the whole time at their own expense. Readily available, extremely professional, and pensioned by what they do, their team was absolutely amazing in every way. Thank you, Auto-tt!
2021年7月25日
自発的なレビュー
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。