Pessima esperienza! Mi hanno consegnato la macchina sporca, dopo la consegna mi hanno contestato i danni che erano già presenti (ho le foto che documentano il fatto il giorno del ritiro), il castomerc... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Autonoleggio super consigliato. Uno tra i migliori zona aeroporto. Lo staff è gentile, cordiale e attentissimo alle richieste dei clienti. Avevo chiesto una macchina specifica e hanno fatto il possibi... もっと見る
企業が回答しました
Buon giorno, sono un cliente che siamo andati per un preventivo per affittare un auto, e abbiamo costatato che il personale dell'autovia erano dei ragazzi preparati, umili, e mi hanno messo subi... もっと見る
企業が回答しました
Very friendly and helpful personnel. Flexibel and to the pont. Only thing is the communication via email is often in Italian. Would be better to check nationality and communicate in English
企業情報
当該企業による記述
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
連絡先
Via San Giuseppe la Rena, 4, 95100, Catania, Catania, イタリア
- +39 095 340925
Auto e furgoni
4.3
優良
889件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 90％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Watch out for this company
Watch out for this company. Insurance scam. Credit Cards in Netherlands only have initials on them. This is not adequate for Autovia in Italy. Your full name must be on credit card. Meaning your name MUST be written out in full. Ended up paying 150 euros extra for insurance. Never ever had this problem with hiring a car before in any other country in the world. Advice. Check your credit card before you book. Go elsewhere where the standard issue credit card is accepted!!!!!!
2025年10月20日
自発的なレビュー
autovia.it - Catania Aeroporto からの回答
Dear Customer,
we’re truly sorry for the inconvenience and fully understand your frustration. However, please allow us to clarify that, for security and insurance compliance reasons in Italy, the full name of the cardholder must appear on the credit card, matching exactly the name stated on the rental contract.
This requirement ensures proper identity verification and protects both the customer and the rental company in the event of unauthorized use or insurance claims.
We do recognize that in some countries, such as the Netherlands, cards may display only initials, and we understand how inconvenient this can be when unexpected.
We are currently working to improve the pre-booking communication of this requirement on all partner websites, so that international customers are fully informed before arrival.
Thank you for your feedback; it’s valuable in helping us enhance transparency and the experience of our international clients.
The Autovia Team
Everything worked very well.
2025年10月12日
autovia.it - Catania Aeroporto からの回答
Dear Customer,
thank you for your feedback! We’re very happy to know that everything went smoothly and that you had a positive experience with Autovia.
We look forward to welcoming you again soon and continuing to provide excellent service.
Best regards,
The Autovia Team
Mancata corrispondenza all'auto prenotata.auto…
Macchina Prenotata Toyota ChR auto consegnata Volkswagen TRoc. Pochissima trasparenza nelle coperture assicurative con richieste folli con valori superiori al valore del noleggio. Auto consegnata senza il pieno. Tempi di check in eccessivi.
2025年10月14日
自発的なレビュー
autovia.it - Catania Aeroporto からの回答
Gentile Cliente,
la ringraziamo per aver condiviso la sua esperienza e ci dispiace che il servizio non sia stato pienamente in linea con le sue aspettative.
Desideriamo precisare che, in caso di temporanea indisponibilità del modello prenotato, viene sempre fornito un veicolo di categoria equivalente o superiore, come previsto dalle condizioni di noleggio.
Riguardo alle coperture assicurative, desideriamo precisare che Autovia propone diverse soluzioni facoltative per ridurre o azzerare le responsabilità economiche del cliente; ci rammarichiamo se le informazioni fornite in sede di ritiro non sono risultate sufficientemente chiare.
Per quanto concerne il livello di carburante, può accadere che, in caso di rientro di un veicolo senza pieno e con tempi operativi ristretti, l’auto venga consegnata con un livello inferiore al massimo. In questi casi, al cliente viene semplicemente richiesto di restituire il veicolo con lo stesso livello di carburante presente al momento della consegna, come previsto dalle nostre procedure.
La ringraziamo per la segnalazione, che sarà utile per migliorare ulteriormente la trasparenza e l’efficienza del servizio offerto.
Cordiali saluti,
Il Team Autovia
Very good service
Lady at registration desk was very helpful and understanding. Only inconvenience was the process of switching the car after a flat tire (had to call myself several numbers to find out what the process is) and receiving the refund for the taxi to the rental office to switch the car (had to insist a bit with emails until i got a reply). But everything worked out in the end.
2025年9月9日
autovia.it - Catania Aeroporto からの回答
Thank you very much for your thoughtful 5-star review and for sharing your detailed feedback!
We’re delighted to hear that you found our desk staff kind, helpful, and understanding, and we’re glad that everything worked out well in the end.
We’re sorry for the inconvenience you experienced during the car replacement process and with the taxi refund communication. Your comments are very valuable and will help us improve our customer support procedures to ensure faster and clearer assistance in the future.
We look forward to welcoming you again soon for an even smoother experience.
The Autovia Team
Booked a car through booking.com with…
Booked a car through booking.com with revolut card. (they took my money) When to collect and they said they don't accept revolut cards on collection. So they're ok with taking the money and not providing the service. Said it was in the terms and conditions. I got no refund. So I was stranded and had to hire a car with another company at twice the price. No help from booking.com either.
2025年10月4日
自発的なレビュー
autovia.it - Catania Aeroporto からの回答
Dear Customer,
we’re truly sorry for what happened and for the stress of being left without a car—especially after a prepaid booking on the portal.
For clarity: to open the rental agreement we require a physical, nominative credit card (Visa/Mastercard/Amex) in the renter’s name, suitable for the security deposit (pre-authorization). Prepaid/debit or virtual cards—such as Revolut in that configuration—cannot be accepted at the counter as a guarantee, as stated in our rental requirements and in partner vouchers/pre-arrival information.
If the guarantee does not meet the requirements, the agreement cannot be finalized and the car cannot be released; for prepaid bookings made via third-party portals (e.g., booking.com), any refund eligibility follows the portal’s policy, and for direct bookings on our website there is no refund in case of no-show due to missing/invalid documents or guarantees.
We want to prevent this from happening again: our confirmations highlight the exact card type needed at pick-up. We’re ready to review your case details (booking code/date/location) and liaise with the partner to assess any possible outcome.
Again, we apologize for the inconvenience you experienced.
Il Team Autovia
Viaggio ritorno a casa
Esperienza noleggio auto molto buona. Auto nuova ben curata nei dettagli. Lo consiglio
2025年10月7日
autovia.it - Catania Aeroporto からの回答
La ringraziamo sinceramente per la sua recensione a 5 stelle!
Siamo felici che la sua esperienza di noleggio sia stata molto positiva e che abbia apprezzato la qualità e la cura del veicolo.
Il fatto che ci consigli è per noi la migliore conferma dell’impegno che mettiamo ogni giorno nel garantire un servizio affidabile e di qualità.
Il Team Autovia
Ragazzi corsdiali e veloci
Ragazzi corsdiali e veloci, sia alla consegna che anche al ritiro dell’auto, vettura pulita e seminuova ok!
2025年10月4日
autovia.it - Catania Aeroporto からの回答
Gentile Cliente,
la ringraziamo per la sua recensione a 5 stelle! Siamo lieti che abbia apprezzato la cordialità e l’efficienza del nostro staff, oltre alla qualità del veicolo.
Speriamo di rivederla presto per un nuovo noleggio con Autovia.
Cordiali saluti,
Il Team Autovia
BUONA ESPERIENZA
Tutto Ok come prenotazione, accoglienza e chiarezza della impiegata al banco.
Rapidità nella restituzione delle cauzioni e verifica degli eventuali danni (peraltro non presenti).
Unico appunto avevamo prenotato una Yaris e, nonostante fosse disponibile nel parcheggio, ci è stata assegnata una MG3 anche avendo fatto presente la cosa.
2025年9月12日
autovia.it - Catania Aeroporto からの回答
Gentile Cliente,
la ringraziamo per aver condiviso la sua esperienza con Autovia e per aver evidenziato la puntualità e la chiarezza del nostro personale, così come la rapidità nella restituzione della cauzione.
Ci dispiace invece che non abbia ricevuto esattamente il modello prenotato, nonostante fosse presente in parcheggio. Comprendiamo l’importanza di poter disporre del veicolo scelto e terremo in considerazione la sua segnalazione per migliorare la gestione delle assegnazioni future.
Siamo comunque felici che, nel complesso, il servizio sia stato di suo gradimento e ci auguriamo di poterla accogliere nuovamente per offrirle un’esperienza ancora più soddisfacente.
Cordiali saluti,
Il Team Autovia
This company sucks don’t ever use them.
We’ve already rented three cars on our honeymoon in Italy and went to the desk at Catania airport and were refused because we didn’t have international drivers licences. Literally every other car rental place we’ve used says the same thing in the terms that you need one, but it’s NEVER enforced or required. They went ahead and charged us got three days and only refunded the last 4 days and offered zero help. We’re stranded at the airport trying to book another car after booking this one months in advance, and hoping to find a car available elsewhere. I can get an international drivers licence online in about 5min but they won’t accept THAT either. This company sucks and I will recommend to everyone thinking of using them, NOT to. Rude and dismissive to us at the counter, knowing that we’re now stranded here. What a brutal experience.
2025年9月26日
自発的なレビュー
autovia.it - Catania Aeroporto からの回答
Dear Customer,
thank you for taking the time to share your feedback. We are truly sorry to read about your disappointment and the inconvenience you experienced at Catania Airport.
We would like to clarify that the requirement to present a valid International Driving Permit (IDP) for non-EU license holders is not an internal rule of our company, but a legal obligation under Italian law. As a rental company, we are required to comply strictly with these regulations, and unfortunately, we cannot make exceptions.
We regret if this was not clear at the time of booking and understand how frustrating it must have been to face this situation during your honeymoon. Regarding the charges, please note that when a rental cannot proceed due to missing mandatory documents, only the unused portion of the booking is refundable, as stated in the rental conditions.
Your comments will be reviewed with our Catania team to ensure that communication with our customers is always handled with professionalism and courtesy. We sincerely apologize if you felt treated otherwise, and we thank you for your feedback, which helps us improve both our service and transparency.
Best regards,
The Autovia Team
PESSIMA ESPERIENZA
Non prenotate assolutamente con questa compagnia !!!!e’ una truffa totale! Abbiamo prenotato una macchina e pagato in anticipo, non appena siamo arrivati in aeroporto con un ora di ritardo in quanto il volo era in ritardo ci hanno detto che la macchina non era più disponibile e che non ne avevano altre.
Abbiamo dovuto prenotare un altra macchina con un Altra compagnia e ripagare nuovamente tutto.
Quando abbiamo chiamato il servizio clienti ci hanno dett che ci avrebbero rimborsato 7€.
Sono dei banditi e si devono solo vergognare! Seguiranno azioni legali. Sconsigliatissimo.
Se si potesse mettere 0 metterei 0
2025年9月25日
自発的なレビュー
autovia.it - Catania Aeroporto からの回答
Dear Customer,
thank you for sharing your review, although we are truly sorry to read about your disappointment. We fully understand the inconvenience of not being able to collect the reserved vehicle and regret the difficulties this caused.
We would like to clarify that, as stated in our terms and conditions, Autovia guarantees vehicle collection within 1 hour of the scheduled pick-up time, or within 2 hours of the scheduled flight arrival time if this has been provided at the time of booking. Beyond these limits, the booking may expire, and the vehicle can be assigned to another customer. Whenever possible, we always strive to deliver the booked car or offer an alternative vehicle, but availability cannot always be guaranteed.
We regret that in this case it was not possible to provide you with a satisfactory solution. We kindly invite you to contact our customer care team through our official channels so we can review your case in detail and offer further assistance.
Best regards,
The Autovia Team
Fast and easy processing
Fast and easy process to get the car.
Very friendly and competent personal.
2025年9月13日
autovia.it - Catania Aeroporto からの回答
Thank you for your kind words! We’re glad to hear you found the rental process fast and easy, and that our staff made a positive impression. We look forward to welcoming you again on your next trip!
Pick up was great, the rest not so much.
Pick up was perfect. No haggling over insurance, lady was super helpful. However, did not direct us to the car and didn't tell us where it was so spent 20 minutes clicking the unlock button trying to find the car in the car park. Car was quite damaged and didn't look to be cleaned. Car was fine to drive throughtout. Lady also told us to leave it empty and emphasised this multiple times which was odd. Brought it back and had the man check over the car multiple times even though I said I had the insurance. He said there was extra charges which I assumed was the fuel. He explained that it is charged at 1.80 EUR a litre which is 30 cents more than what the lady said and what the contract says. Also much higher than what is at the service stations as I have a receipt for 1.61 when we filled up. As I contested the fee the man said I spoke very bad english, he then went back outside to inspect the car and told me there was a fee for 1. Bringing it back late, we stood in a queue for an hour as the computers went down so said we would bring it back later which they said okay to, no dramas there. Then said the rims were scratched up and he was taking photos, which I said I had the insurance again... then he said he will take off all the charges if I just comply with the fuel price and that he was tired and cranky from it being the end of the day so please stop being rude.. Very odd behaviour and wasn't expecting to be insulted for my accent. Had two completely different ends of the spectrum of customer service.
2025年9月10日
自発的なレビュー
autovia.it - Catania Aeroporto からの回答
Dear Customer,
thank you for sharing your feedback. We are sorry to read about the issues you mentioned. To better understand your case, we kindly ask you to provide us with more information by writing to customercare@autovia.it, including your contract number.
Best regards,
Autovia Team
standard and delivered promptly
The reception desk provided excellent service, demonstrating efficiency, responsiveness, and a warm sense of welcome. Overall, the service was of a high standard and delivered promptly
2025年9月8日
autovia.it - Catania Aeroporto からの回答
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
We rented a car with Autovia at Catania…
We rented a car with Autovia at Catania Airport and had a very good experience. Although the counter is located just outside the terminal, it’s only a very short walk and easy to find. Both the pick-up and drop-off processes were smooth and efficient. At drop-off, we were assisted by Giorgio, who was very professional and helpful. Overall, the service was excellent, and I would definitely consider renting from Autovia again in the future.
2025年9月6日
autovia.it - Catania Aeroporto からの回答
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Tutto ok. Come da aspettativa
Nessun problema al ritiro e alla riconsegna. L' auto era ciò che mi aspettavo. Alcuni segni sulla carrozzeria e sui cerchioni ma i soli
60.00 km hanno permesso di guidare senza complicazioni.
2025年9月9日
autovia.it - Catania Aeroporto からの回答
Gentile Cliente,
la ringraziamo per il suo riscontro e siamo felici che la sua esperienza sia stata in linea con le aspettative.
Ci fa piacere sapere che il veicolo abbia garantito una guida serena e senza complicazioni.
Speriamo di poterla accogliere nuovamente presto.
Cordiali saluti,
Autovia Team
Grande professionalità
Auto in ottimo stato , ragazzi sia alla reception che al controllo auto cordiali e professionali. Sicuramente continuerò a usufruire dei loro servizi .
2025年9月8日
autovia.it - Catania Aeroporto からの回答
Gentile cliente,
la ringraziamo per il suo riscontro positivo! Siamo lieti che abbia apprezzato l’efficienza delle operazioni e la qualità del veicolo. La prossima volta contiamo di guadagnarci anche la quinta stella!
Un saluto cordiale,
Il Team Autovia
Well maintained cars
Timely delivery of clean, well maintained cars. Staff was polite, explained the terms well at the counter. Re-delivery process was smooth and hassle free
2025年9月8日
autovia.it - Catania Aeroporto からの回答
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
autovia.it - Catania Aeroporto からの回答
Gentile cliente,
grazie mille per averci lasciato una valutazione così positiva! Siamo felici che il nostro servizio abbia soddisfatto le sue aspettative. Speriamo di poterla accogliere nuovamente in futuro!
Cordiali saluti,
Staff Autovia
The car was not what I expected
The car was not what I expected. No power, too small for luggage, but it was new and with good extras. I will use Ecovia/ Autovia again when I'm in Italy but I'll chose a car with more power :)
2025年9月13日
autovia.it - Catania Aeroporto からの回答
Dear Customer,
thank you for your feedback and for appreciating the quality and equipment of our cars. We are sorry if the model assigned did not fully meet your expectations regarding space and power.
We’ll be happy to welcome you again and provide the most suitable option for your trip.
Best regards,
Autovia Team
I will choose autovia all day
I will choose autovia all day! Beautiful car, easy and friendly
2025年9月10日
autovia.it - Catania Aeroporto からの回答
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
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