AVOID AUTOVIA> The company states mastercard,visa are cards they accept for deposit and placing a block amount if not buying their insurance. Arrived Milan Linate airport. But when you arrive y... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Processo inizialmente semplice (online booking), durante il ritiro ci son stati degli impicci ma grazie alla pazienza e generositá di Doa, siamo riusciti a risolvere. Grazie del supporto e aiuto r... もっと見る
企業が回答しました
L'auto che dovevamo noleggiare era una Polo automatica, allo sportello ci hanno proposto una Yaris automatica con una tacca di benzina oppure un'altra auto di categoria superiore ma che comunque per i... もっと見る
企業が回答しました
Esperienza TOP ! Ho prenotato on line una vettura media per una settimana durante le Olimpiadi di Milano -Cortina. Al mio arrivo, un addetto al banco mi ha fatto riflettere che l'auto prenotata era t... もっと見る
企業が回答しました
企業情報
当該企業による記述
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
連絡先
Viale Enrico Forlanini 123, 20134, Milano, Lombardia, イタリア
- +39 388 405 7996
Auto e furgoni
3.9
ほぼ満足
254件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 93％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great Clerks make great companies
What made this experience great was the clerk who assisted us at the Milan Linate airport. She was wonderful - very informative and assisted us with each step of the process of rental.
2025年9月28日
autovia.it - Linate Aeroporto からの回答
Thank you sincerely for your wonderful 5-star review!
We’re delighted to hear that your experience at our Milan Linate location was made special by our kind, professional, and helpful clerk. We truly believe that great people make great companies, and your words are a wonderful recognition of that.
We’ll be sure to share your feedback with the Linate team — they’ll be thrilled to hear it!
We look forward to welcoming you again soon.
The Autovia Team
Smooth experience, despite arriving 9 hours later than planned.
The overall experience was very positive. We booked through rentalcars.com part of booking.com, and as soon as we were notified of the cancellation of our flight, we contacted the booking.com help line and they send an email to Autovia advising them of our new arrival schedule. When we finally arrived at Linate, some 9 hours later than planned, the lady at the counter was friendly, efficient and made no fuzz at all. It helped that my details were already on their system, because I had rented with them before, so everything went quickly with no real paper work to fill in.
The only bad experience was the fact that there was no windscreen wash, and that the warning system to keep your hands on the wheel (which was every 30 seconds on the motor way, whilst I had my hands on the steering wheel) could not be switched off, eventhough I had selected driver alert warnings off. Perhaps I just don't know how a Citroen DS7 works.
But overall, I would highly recommend Autovia at Linate airport.
2025年10月13日
autovia.it - Linate Aeroporto からの回答
Thank you very much for your detailed 4-star review!
We’re delighted to hear that, despite your flight being delayed by 9 hours, your rental experience at Linate Airport was smooth and handled with friendliness and professionalism by our staff. It’s great to know that the process was quick and efficient, especially as a returning customer.
We’re sorry for the minor inconvenience regarding the windscreen wash and the driver alert system. Your feedback is extremely valuable and will help us further improve our vehicle preparation and quality checks.
We look forward to welcoming you again soon and providing an even more seamless experience.
The Autovia Team
autovia.it - Linate Aeroporto からの回答
La ringraziamo di cuore per la sua splendida recensione a 5 stelle!
Siamo davvero felici che abbia apprezzato l’accoglienza e la professionalità del nostro personale.
La cortesia, la disponibilità e la competenza del team sono elementi fondamentali del nostro modo di lavorare, e sapere che sono stati riconosciuti ci riempie di orgoglio.
Speriamo di rivederla presto per offrirle un’altra esperienza di noleggio all’altezza delle sue aspettative!
Il Team Autovia
autovia.it - Linate Aeroporto からの回答
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Gentili, professionali ed efficienti
Ho piacevolmente riscontrato un notevole miglioramento dell'organizzazione in fase di consegna e riconsegna del mezzo. Macchina che qualitativamente è migliorata rispetto alle precedenti esperienze. Certamente usufruirò nuovamente del vostro servizio.
2025年9月12日
autovia.it - Linate Aeroporto からの回答
Gentile cliente,
grazie mille per averci lasciato una valutazione così positiva! Siamo felici che il nostro servizio abbia soddisfatto le sue aspettative. Speriamo di poterla accogliere nuovamente in futuro!
Cordiali saluti,
Staff Autovia
Buongiorno la mia esperienza è positiva…
Buongiorno la mia esperienza è positiva
Ho noleggiato 4 auto in 1 mese e mi sono trovato bene
Ragazze all accoglienza disponibili e simpatiche
Complimenti alla direttrice
Farinazzo luigi
2025年9月5日
autovia.it - Linate Aeroporto からの回答
Gentile cliente,
grazie mille per averci lasciato una valutazione così positiva! Siamo felici che il nostro servizio abbia soddisfatto le sue aspettative. Speriamo di poterla accogliere nuovamente in futuro!
Cordiali saluti,
Staff Autovia
tutto perfetto personale gentile e…
tutto perfetto personale gentile e cortese auto in perfette condizioni
2025年9月7日
autovia.it - Linate Aeroporto からの回答
Gentile cliente,
grazie mille per averci lasciato una valutazione così positiva! Siamo felici che il nostro servizio abbia soddisfatto le sue aspettative. Speriamo di poterla accogliere nuovamente in futuro!
Cordiali saluti,
Staff Autovia
Avoid at all costs
If I could give them zero stars I would. Rented in Milan Linate airport- broke down on day one in Bergamo. Milan called a tow for us, directed us to go to Bergamo airport to pick up another. Bergamo advised they ‘could not find the car’ (despite their company calling for the tow) and made us wait for 3 hrs, basically accused us of stealing it. They eventually found it.. then advised they didn’t have a replacement car available for us. We have sent multiple emails to customer service, all unanswered, We have received no refund and they kept our $500 euro damage deposit. Avoid this company, total scam. Not to mention the clerk we dealt with Bergamo was beyond unfriendly. We were polite and reasonable the entire way though- and I understand that every company has a bad day- but this is still ongoing with zero assistance. I don’t understand how they could still be in business. One time tourist clients I guess.
2025年7月21日
自発的なレビュー
autovia.it - Linate Aeroporto からの回答
Dear Customer,
we are sorry for what happened. To investigate properly and give you the right support, we kindly ask you to provide your contract number and contact us at customercare@autovia.it
Only through our official channel we can check the details of your rental, including the deposit and refund status, and provide a proper resolution.
Autovia Team
Very bad axperience and not friendly
Very bad axperience. They did not accept the payment and then we had to wait 3….. hours for the car. “No cars available at the moment”, what a joke… we were the only people there…
DON’T BOOK AUTOVIA!!!
2025年8月30日
自発的なレビュー
autovia.it - Linate Aeroporto からの回答
Dear Customer,
under your surname we cannot find any booking, so we kindly ask you to provide us with your contract number so we can verify what happened. Without details it is impossible for us to investigate properly. Please contact us at customercare@autovia.it
Autovia Team
autovia.it - Linate Aeroporto からの回答
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
There was no full tank of benzine when…
There was no full tank of benzine when we took the car.
2025年8月23日
autovia.it - Linate Aeroporto からの回答
Dear Customer,
we are sorry for any misunderstanding, but please note that our fuel policy is not “full to full.” The car is returned with the same fuel level as when it was picked up. This information is always clearly stated in the rental terms during the booking process.
Best Regards,
Autovia Team
The staff are fantastic to deal with
The staff are fantastic to deal with. They literally couldn't be more helpful and I'll use them the next time I visit Italy for sure.
2025年8月19日
autovia.it - Linate Aeroporto からの回答
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Noleggio perfetto!
2025年8月12日
autovia.it - Linate Aeroporto からの回答
Gentile cliente,
grazie mille per averci lasciato una valutazione così positiva! Siamo felici che il nostro servizio abbia soddisfatto le sue aspettative. Speriamo di poterla accogliere nuovamente in futuro!
Cordiali saluti,
Staff Autovia
Onbezorgd een auto huren met vriendelijk personeel.
Vriendelijk personeel, goede service en afspraken. De auto was prima stond klaar voor ons. Fijne ruime auto. Bij terug brengen ook weer heel vriendelijk. Zeer tevreden en aan te raden.
2025年7月31日
autovia.it - Linate Aeroporto からの回答
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Noleggio perfetto
Ho noleggiato presso questa sede e la mia esperienza è stata perfetta : vettura nuovissima e pulitissima .. cortesia del personale al primo posto … grazie
2025年7月21日
autovia.it - Linate Aeroporto からの回答
Grazie per il suo fantastico feedback! La soddisfazione dei nostri clienti è la nostra priorità, e sapere che ha apprezzato il nostro servizio ci riempie di orgoglio. Speriamo di rivederla presto per un altro noleggio con Autovia!
Personale gentile e professionale
2025年7月19日
autovia.it - Linate Aeroporto からの回答
Gentile cliente,
grazie mille per averci lasciato una valutazione così positiva! Siamo felici che il nostro servizio abbia soddisfatto le sue aspettative. Speriamo di poterla accogliere nuovamente in futuro!
Cordiali saluti,
Staff Autovia
autovia.it - Linate Aeroporto からの回答
Dear Customer,
thank you for your positive feedback about our service and vehicle. We take note of your suggestion regarding the parking return: we are committed to improving this aspect to make the process clearer and more stress-free, where possible.
We hope to welcome you again in the future.
Best regards,
Autovia Team
Rental refused despite valid ID – no refund given
I had prepaid for a vehicle rental and showed up at the agency with a valid physical ID, exactly as required. Despite this, the staff refused to give me the car, claiming my ID was not acceptable.
I contacted their customer service afterwards, and they falsely stated that I did not have my ID physically with me — which is simply untrue.
They have kept my money and refused any refund. I've reported the case to the European Consumer Centre (ECC France) for assistance.
This is not just poor service, it's a dishonest business practice. I strongly advise others to avoid this company until they take accountability and treat customers fairly.
2025年6月13日
自発的なレビュー
autovia.it - Linate Aeroporto からの回答
Dear Customer,
We note that we have already addressed your concerns multiple times. We kindly ask you to refrain from repeating the same complaints publicly, as we have thoroughly reviewed your case and provided all the necessary explanations.
If you have any new information or further questions, please contact our customer service directly. We remain available to assist you within the terms and conditions of the rental agreement.
Thank you for your understanding.
Best regards,
Autovia Team
Stress Free car hire
Had a great experience with Iron Man at check in. Was really fast and a simple process. Iron Man was super friendly and helpful, he upgraded our car and even had the decency to come away from his desk to show me and my wife exactly how to find the location of the car park as we’d struggled to find it in our previous visit. I hire cars from airports at least 8 times per year and I have to say it was the best experience I’ve ever had for checking in. Zero queue! The hand back was also very straightforward and fast. We had a friendly lady who was also very efficient and the whole process was stress free. Will definitely be using EcoVia again.
2025年7月14日
autovia.it - Linate Aeroporto からの回答
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Bravura , empatia valgono molto più che un prezzo
la reception ha individuato subito la mia necessità, avevo sbagliato prenotazione con altro operatore che mi aveva indirizzato su altro aeroporto. La referente al banco ha letto la mia agitazione ed ha saputo trasmettermi serenità proponendomi una soluzione efficace ed economicamente molto vantaggiosa.
2025年7月11日
autovia.it - Linate Aeroporto からの回答
Gentile cliente,
grazie mille per averci lasciato una valutazione così positiva! Siamo felici che il nostro servizio abbia soddisfatto le sue aspettative. Speriamo di poterla accogliere nuovamente in futuro!
Cordiali saluti,
Staff Autovia
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