Attention, ce loueur refuse les cartes de crédit émise par des banques en ligne (comme BoursoBank!) malgré le fait que ce sont bien des cartes physiques, et donc je n’ai pas pu prendre le véhicule de... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
L'auto che dovevamo noleggiare era una Polo automatica, allo sportello ci hanno proposto una Yaris automatica con una tacca di benzina oppure un'altra auto di categoria superiore ma che comunque per i... もっと見る
企業が回答しました
Very pleasant experience. Got upgraded to a much better (practically brand new) car for free. Staff was very polite and helpful. No issues with booking or extra charges.
企業が回答しました
Easy pick up and return. Accepted the fact we had our own insurance which is a breath of fresh air when dealing with car hire companies these days. Car was great and friendly staff
企業が回答しました
企業情報
当該企業による記述
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
連絡先
Viale Enrico Forlanini 123, 20134, Milano, Lombardia, イタリア
- +39 388 405 7996
Auto e furgoni
3.9
ほぼ満足
243件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 93％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Refuse les cartes de banques en ligne
Attention, ce loueur refuse les cartes de crédit émise par des banques en ligne (comme BoursoBank!) malgré le fait que ce sont bien des cartes physiques, et donc je n’ai pas pu prendre le véhicule de location que j’avais réservé chez eux!
2026年9月4日
自発的なレビュー
Breath of fresh air
Easy pick up and return. Accepted the fact we had our own insurance which is a breath of fresh air when dealing with car hire companies these days. Car was great and friendly staff
2026年9月2日
autovia.it - Linate Aeroporto からの回答
Dear Customer,
thank you for your positive rating. We truly appreciate your trust and hope to see you again in the future.
The Autovia Team
Very pleasant experience
Very pleasant experience. Got upgraded to a much better (practically brand new) car for free. Staff was very polite and helpful. No issues with booking or extra charges.
2026年8月29日
autovia.it - Linate Aeroporto からの回答
Dear Customer,
thank you for your feedback. We are pleased to know that you were satisfied with the service you received.
The Autovia Team
Noleggio ok ma con vettura diversa da quella scelta
L'auto che dovevamo noleggiare era una Polo automatica, allo sportello ci hanno proposto una Yaris automatica con una tacca di benzina oppure un'altra auto di categoria superiore ma che comunque per il nostro breve viaggio a noi non serviva. Abbiamo accettato la Yaris con evidenti segni di ammaccature e graffi un po' ovunque, ma ho accettato di sottoscrivere l'assicurazione totale (abbastanza conveniente) e quindi non ho avuto problemi in tal senso. Nel complesso ci siamo trovati bene con l'auto noleggiata e anche col personale, cortese e disponibile. Non metto più di tre stelle solo per la scelta obbligata della vettura, per il resto non ci siamo trovati male.
2026年8月21日
autovia.it - Linate Aeroporto からの回答
Gentile Cliente,
grazie per aver condiviso la sua esperienza.
Ci fa piacere sapere che, nel complesso, si sia trovato bene sia con l’auto sia con il nostro personale, che ha trovato cortese e disponibile.
Le prenotazioni riguardano una categoria di veicolo e non garantiscono uno specifico modello. Quando il modello previsto non è disponibile, può essere proposta un’alternativa della stessa categoria oppure, se disponibile, una categoria superiore senza costi aggiuntivi.
Comprendiamo comunque che, per un viaggio breve, avere una scelta più vicina alle proprie esigenze sarebbe stato preferibile.
Il Team Autovia
Costo dell'Assicurazione
Ci vorrebbe più chiarezza nello specificare il tipo di assicurazione proposta!
2026年8月19日
autovia.it - Linate Aeroporto からの回答
Gentile Cliente,
grazie per la sua osservazione.
Ci dispiace se le informazioni sul prodotto proposto non sono risultate abbastanza chiare. I Piani di Protezione Autovia sono servizi facoltativi e non costituiscono polizze assicurative: servono a ridurre o, a seconda del piano scelto, azzerare determinate responsabilità economiche previste dal noleggio, con specifici limiti ed esclusioni.
Il nostro impegno è rendere queste informazioni sempre più semplici e comprensibili, così che il cliente possa valutare con chiarezza le diverse opzioni prima di scegliere.
Il Team Autovia
È andato tutto bene
Rapidi nella consegna sia al check in che al check out .mi è stato proposto un up grade gratuito che ho accettato. Prenoterò ancora con Autovia le prossime volte.
2026年8月16日
autovia.it - Linate Aeroporto からの回答
Gentile Cliente,
grazie per il suo riscontro. Sapere che il servizio è stato apprezzato è una grande soddisfazione per tutto il nostro team.
Il Team Autovia
Credit Card Issues
Before I go into the negatives of why you need to be careful when renting a car with Autovia, here are a couple positives:
- The car we had ran incredibly smoothly and had no issues when we returned it.
- The mileage was only 3000km so it was practically brand new.
Now here are the issues we ran into and something I would like to express about the Terms and Conditions which were not made clear to us before we collected our car - in which I will get into.
- So as part of the Terms and Conditions it states “A Credit Card (physical card) in the main driver’s name and surname (no abbreviations) with a large enough limit to cover the excess (EUR1390.00)”. However what is not made clear in the T&C’s is that if some of your documents have MIDDLE NAMES in full - as well as first and surnames - it will not match in their system, and therefore will not process as you being the same person. This means when we arrived, we were told that we could not take the car out… and the only option we had was to pay a sum of £751.65 which covered full insurance coverage (including hail which did not make much sense seeing as it was in the middle of August).
- They told us to try and see if easyJet (the flight company we booked the rental through) could help us. Unfortunately there was nothing they could do.
- The gentleman that served us was upfront and impolite, and did not give us any opportunity to read through any T&C’s or documents when he told me to sign the documents to confirm insurance… And after charging us this unbelievable sum, he asked us to give him a 5 star review.
- I will say however, he did feel bad for us and offer a free upgrade vehicle.
- Just after we were told we couldn’t take out the car because of my credit card, another family ended up having the exact same issue with their credit card, so it seems like this is a very common issue that needs to be properly addressed and looked into.
Overall, the experience in the car was good, but I would advise anyone looking to rent a car with this company to act with great caution. Even if there is one slight issue with the credit card, you will be forced to pay a full sum of insurance to cover the issue.
2/5 Stars
2026年8月2日
自発的なレビュー
autovia.it - Linate Aeroporto からの回答
Dear Customer,
we are sorry that the issue with the credit card created such a difficult start to your rental, although we are pleased to read that the vehicle itself was in excellent condition and performed well.
For the rental guarantee, Autovia requires a physical credit card in the main renter’s name and suitable for the required pre-authorisation. The details on the card must allow the holder to be identified correctly. Where initials, abbreviations or incomplete names do not allow a clear match with the customer’s documents, additional proof may be requested or the card may not be accepted.
Our conditions do not state that the mere presence of middle names on identity documents automatically makes a card invalid. The key point is whether the cardholder can be identified with sufficient certainty.
Where the standard guarantee requirements cannot be met, the branch may in some cases offer an alternative solution with full protection that allows the rental to proceed. This option is intended to overcome the guarantee issue, but it remains optional and the customer is free to accept or refuse it.
We are also sorry for the way you describe the interaction at the desk. Customers must be given the opportunity to understand the documents and optional products they are being asked to sign, and requesting a positive review should never make the customer feel pressured.
The Autovia Team
AVOID
AVOID. They charged us 200euros extra for arriving "late" to pick up our car. They didn't pick up the phone when we landed to inform them ans ended up giving our car away...
2026年8月7日
自発的なレビュー
autovia.it - Linate Aeroporto からの回答
Dear Customer,
we are sorry for the inconvenience you experienced and understand how frustrating it must have been to arrive at the rental desk and find that the vehicle you booked was no longer available.
Our rental conditions provide for a maximum grace period of 120 minutes from the collection time stated in the booking and, in any case, only within the branch opening hours. At airport locations, if the flight number was included in the booking, the grace period is calculated from the flight’s originally scheduled arrival time, again subject to the branch opening hours. Once this period has expired, the booking may be considered a no-show and the vehicle may be made available to other customers.
We are also sorry that you were unable to reach the branch when you landed. Collection outside the branch opening hours is only possible when authorised in advance and may involve an additional charge, as stated in the rental conditions.
From the review alone, however, we cannot determine exactly what the additional €200 amount you mention relates to.
The Autovia Team
Great experience
Great experience, good service at airport at pickup and the same at delivery. I got a better car than I booked. I rate the service 10 out of 10
2026年7月9日
autovia.it - Linate Aeroporto からの回答
Gentile Cliente,
grazie per la recensione positiva. Sapere che ha apprezzato il nostro servizio ci fa molto piacere.
Il Team Autovia
autovia.it - Linate Aeroporto からの回答
Gentile Cliente,
la ringraziamo per la fiducia e per la valutazione positiva. Siamo felici di averle offerto un’esperienza piacevole.
Il Team Autovia
autovia.it - Linate Aeroporto からの回答
Gentile Cliente,
la ringraziamo per il tempo dedicato a lasciare la sua valutazione. Siamo felici di aver contribuito a rendere positiva la sua esperienza di noleggio.
Il Team Autovia
autovia.it - Linate Aeroporto からの回答
Gentile Cliente,
grazie per aver condiviso la sua esperienza. Il suo apprezzamento è molto importante per il nostro team e ci incoraggia a migliorare ogni giorno.
Il Team Autovia
Coerente, funzionale, puntuale
Disponibilità, cortesia, impegno profuso nel trovare una soluzione congeniale.
2026年6月24日
autovia.it - Linate Aeroporto からの回答
Gentile Cliente,
grazie per la recensione positiva. Sapere che ha apprezzato il nostro servizio ci fa molto piacere.
Il Team Autovia
Good car and pickup/dropoff when we…
Good car and pickup/dropoff when we fond where to go.
Milan airport had changed since our last visit and it was difficult to find the right place for both pickup and dropoff. Clearer instructions and signs would have helped us save time and effort.
2026年6月22日
autovia.it - Linate Aeroporto からの回答
Dear Customer,
thank you for your positive review. We are pleased that you appreciated the car and the pick-up and drop-off process.
We are sorry that the directions at Milan airport were not clear enough, especially after changes in the airport area. We take note of your feedback: clearer information about the route, pick-up point and return location can certainly help customers find their way more easily and make the experience smoother.
The Autovia Team
We rented a car via booking.com in…
We rented a car via booking.com in Italy. Autovia didn't accept our credit card, they didn't accept our debit card and we didn't get the car. We called their customer support (from EU, their support is in UK) this 15 min call cost us 50 EUR. We got no help and at the end got asked to rate their service (haha) after we got to know that we will not receive a refund for a car we didn't get.
We then had to come back to the airport and overpay for the car from another provider (luckly they had a car available).
To summarise: we lost~300 EUR and ~2 hours of our trip
2026年5月21日
自発的なレビュー
autovia.it - Linate Aeroporto からの回答
Dear Customer,
we are sorry for the inconvenience experienced at pick-up and understand the frustration of not being able to use a booking that had already been made.
To release the vehicle, a physical credit card in the customer’s name is required and must be technically suitable to cover the security deposit, excess amounts, possible extras and contractual obligations. Debit cards, prepaid cards, virtual cards or similar payment tools are generally not accepted as a guarantee.
This information is stated in the pick-up requirements, in the voucher and in the conditions provided during the booking process. Booking.com also lists all the requirements needed to collect the vehicle, both during the booking process and after confirmation.
Without a suitable guarantee card, the rental cannot be completed under the standard conditions and a failed pick-up due to missing requirements is not refundable. We are also sorry that the phone assistance was not perceived as helpful.
The Autovia Team
Personale super disponibile
Personale super disponibile, sopratutto Cosimo che ha permesso il mio noleggio in tempi rapidi e fornendo consigli sull’auto da prendere in base alla mia esigenza
2026年6月13日
autovia.it - Linate Aeroporto からの回答
Gentile Cliente,
siamo lieti che il noleggio sia stato all’altezza delle sue aspettative. La ringraziamo per la fiducia accordata ad Autovia.
Il Team Autovia
My 8-day booking was cancelled even…
My 8-day booking was cancelled even though I had already paid an 80% advance. The cancellation happened simply because I arrived 3 hours late for the pickup.
Their policies seem heavily biased against customers. After cancelling my booking, they attempted to rent the same car to someone else at nearly double the original price while refusing to provide a refund. Overall, my experience was extremely disappointing and felt unfair and misleading.
2026年5月29日
自発的なレビュー
autovia.it - Linate Aeroporto からの回答
Dear Customer, we are sorry for the inconvenience experienced and understand your frustration at losing a booking that had already been largely prepaid.
Reservations are held within the tolerance periods stated in the rental conditions; beyond those limits, vehicle availability can no longer be guaranteed and a no-show may not be refundable. Any new rental proposal is made according to the availability and rates applicable at that time.
We regret that the handling and communication you received felt unfair or unclear.
The Autovia Team
AVOID AT ALL COSTS
AVOID AT ALL COSTS - con artists - when arriving at the pickup desk . handed over my visa credit for the deposit and was told that they wouldn't accept it despite it being a compliant card according to my booking voucher ( Halifax clarity credit card). was told the only way around it was if i purchased there top insurance coverage at an additional 250euros. the same thing happened to 3 other members of the group we were in despite us trying multiple different credit cards.
2026年5月22日
自発的なレビュー
autovia.it - Linate Aeroporto からの回答
Dear Customer, we are sorry for the inconvenience experienced at pick-up. A physical credit card in the customer’s name, valid and suitable to cover the security deposit and excess amounts, is required for the rental; if the card cannot be used as a guarantee, the vehicle may not be released.
Any proposal of full coverage is an alternative and discretionary solution intended to eliminate the excess amounts and make the rental possible even when the card is not considered suitable. Acceptance of this option always remains entirely voluntary.
We firmly reject the accusation that we are “con artists.” We consider this statement seriously damaging to our company’s reputation and potentially defamatory. Customers are fully entitled to criticise the service received, but allegations of fraudulent conduct should not be made without concrete and verifiable evidence.
The Autovia Team
ottimo servizio ,e assistenza
2026年5月13日
autovia.it - Linate Aeroporto からの回答
Gentile cliente, siamo contenti che il servizio sia stato all’altezza delle sue aspettative. Grazie per la fiducia!
Il Team Autovia
Noleggio Autovia
Tutto ok.
Cortesia, gentilezza del personale e auto super nuova e pulita.
La nostra esperienza è stata positiva
2026年5月12日
autovia.it - Linate Aeroporto からの回答
Gentile cliente, siamo felici che tutto si sia svolto nel migliore dei modi. La ringraziamo per la recensione.
Il Team Autovia
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