A seguito del volo cancellato, l agenzia si è subito messa a disposizione per prolungare il noleggio dell auto... personale ben formato,e la responsabile signora in gamba !!! Ottima capacità di proble... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Servizio eccellente e personale preparato mi sono trovato molto bene ho ritirato la vettura nei tempi previsti senza coda e sono molto soddisfatto grazie mille
企業が回答しました
Giunto al banco dopo un inconveniente, la gentilezza del personale è stata subito d’impatto. Sono stati d’aiuto e mi hanno assicurato un veicolo ad un costo assolutamente conveniente. Diffidate d... もっと見る
企業が回答しました
Ho noleggiato una BYD con Autovia presso l’aeroporto di Milano Malpensa e l’esperienza è stata impeccabile sotto ogni punto di vista. Prenotazione facile e veloce, con conferma immediata e tr... もっと見る
企業が回答しました
企業情報
当該企業による記述
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
連絡先
Via Facchinetti 51, 21019, Somma Lombardo, Lombardia, イタリア
- +39 331 639 7220
Auto e furgoni
3.3
まあまあ
284件のレビュー
顧客にレビューを依頼しています
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ネガティブなレビューの 93％に回答しています
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autovia.it - Malpensa Aeroporto からの回答
Gentile Cliente,
grazie per il suo apprezzamento. Siamo felici che il servizio sia stato di suo gradimento.
Il Team Autovia
I paid around EUR 100 for a 4-da15 days promised, money still blocked almost a month later
I paid around EUR 100 for a 4-day rental, plus EUR 224 for Super Plus Protection with zero excess. On top of that, they blocked a EUR 950 deposit, nearly three times what I paid, on a car fully covered by their own top insurance. And since I didn’t have a credit card, it was blocked on my debit card: my actual money, not a credit limit. I returned the car in perfect condition. They told me at the desk the deposit would be “automatically released within 15 days max.” After 18 days it was still blocked.
Called customer service. Asked when I’d get my money. The agent didn’t know and told me to email the Malpensa branch. Without that call, I’d never have known that’s what it takes. When I asked whether an international company has clear procedures or standard deadlines, he told me, rather mockingly, that each airport has its own practice. So how long Autovia keeps your money depends on which airport you land at?
The branch first told me to wait until 27 October, a full month after return. Then they sent me a reversal receipt dated the day of my email. So there was never any “automatic process”: they only acted because I complained. And as I write this, 22 days after returning the car, the EUR 950 is still blocked on my card.
Zero risk for them, EUR 950 of my money held for no reason, and nobody accountable. Call it what you want. I call it a business model. Never again.
2026年9月24日
自発的なレビュー
autovia.it - Malpensa Aeroporto からの回答
Dear Customer,
we are sorry for the frustration caused by the delay in releasing your €950 deposit.
Once the pre-authorization is released by Autovia, the time needed for the amount to become available again depends on the bank or card provider. We understand, however, how concerning it is to see the amount still blocked weeks after returning the vehicle.
We are also sorry that the information you received about timing and procedures was not clear or consistent.
The Autovia Team
Servizio eccellente e personale…
Servizio eccellente e personale preparato mi sono trovato molto bene ho ritirato la vettura nei tempi previsti senza coda e sono molto soddisfatto grazie mille
2026年10月19日
autovia.it - Malpensa Aeroporto からの回答
Gentile Cliente,
grazie per aver condiviso la sua opinione. Siamo contenti che l’esperienza di noleggio sia stata positiva.
Il Team Autovia
A seguito del volo cancellato
A seguito del volo cancellato, l agenzia si è subito messa a disposizione per prolungare il noleggio dell auto... personale ben formato,e la responsabile signora in gamba !!! Ottima capacità di problem resolving e gestione degli imprevisti, eccellente ...!!! 👍🏼👍🏼👍🏼⭐⭐⭐⭐⭐
2026年10月18日
autovia.it - Malpensa Aeroporto からの回答
Gentile Cliente,
grazie per la sua valutazione. Continueremo a impegnarci per garantire ai nostri clienti un servizio sempre attento e professionale.
Il Team Autovia
autovia.it - Malpensa Aeroporto からの回答
Gentile Cliente,
la ringraziamo per la valutazione positiva. Il suo riscontro è molto importante per Autovia e per tutto il nostro team.
Il Team Autovia
I would not rent from Autovia again.
I would not rent from Autovia again.
We prepaid approximately €500 for a rental car. At the rental desk, Autovia refused to provide the vehicle because I did not have an International Driving Permit. I acknowledge that the IDP requirement was stated in the rental conditions.
My wife was travelling with me and had a valid European driving licence and a physical credit card in her own name. We asked whether the car could instead be rented to her, but this was declined.
During the conversation, the employee told us that purchasing an additional insurance package costing approximately €1,000 would allow the rental to proceed. We declined this option and ultimately did not receive a vehicle.
We also had difficulty reaching the office. It is located away from the airport and offers a transfer service by phone, but our calls went unanswered for a considerable amount of time, which caused a significant delay.
In the end, we received no car and lost approximately €500 on the prepaid booking. We then had to arrange another rental at additional cost.
This review describes my personal experience with this rental location. Based on that experience, I would choose another rental company in the future.
2026年9月8日
自発的なレビュー
autovia.it - Malpensa Aeroporto からの回答
Dear Customer,
we are sorry for the inconvenience, both regarding the difficulty in reaching the transfer service and what happened at the rental desk.
As you also acknowledge in your review, an International Driving Permit or equivalent documentation may be required for licences issued by certain non-EU/EEA countries, as stated in the rental conditions. Without the required driving documents, the vehicle cannot be released.
The booking and the credit card must also relate to the person named as the renter. Therefore, the fact that your wife had a valid European driving licence and her own physical credit card does not automatically allow an existing booking in another person’s name to be transferred at the desk.
The separate issue is the additional package of approximately €1,000 that you describe. A protection plan cannot replace mandatory driving-licence requirements. If you were in fact told that purchasing this product would allow the rental to proceed despite the missing required documentation, this specific point needs to be reviewed.
Please contact customercare@autovia.it with your booking details and what you were told at the desk so that the circumstances can be checked accurately.
The Autovia Team
INAFFIDABILI
Pessima esperienza nonostante il feedback 3.4 non sia tra i migliori ma il prezzo era buono decido di noleggiare un’auto sostitutiva per una settimana in Autovia ma appena arrivato al punto di ritiro non volevano consegnarmela perché non avevo un volo!?
Ho dovuto chiamare Il broker (Discovery cars) tramite il quale ho noleggiato per ricevere assistenza dopodiché mi hanno concesso l’auto ma avevo appuntamenti di lavoro e questo ha causato ritardi,inoltre il deposito cauzionale è alto 950€ e ad oggi dopo quasi 15gg che ho riconsegnato il veicolo non me lo hanno ancora sbloccato!
Premetto che noleggio spesso a Malpensa con diverse compagnie di noleggio ma sempre all’interno del Terminal 1 ma non solo noleggio auto anche nel resto d Europa e Sud America e Canada ma non ho mai avuto problemi simili!
2026年9月14日
自発的なレビュー
autovia.it - Malpensa Aeroporto からの回答
Gentile Cliente,
ci dispiace per i disagi al ritiro e per i ritardi che questa situazione ha causato ai suoi impegni di lavoro.
Nelle condizioni di noleggio il numero di volo, per le stazioni aeroportuali, serve soprattutto a gestire la tolleranza in caso di ritardo del volo; l’assenza di un volo non risulta di per sé un requisito generale per poter ritirare un veicolo. Ci dispiace quindi che sia stato necessario l’intervento del broker per completare il noleggio.
Per quanto riguarda i 950 €, il deposito cauzionale varia in base alla categoria del veicolo e alle eventuali protezioni acquistate. Al termine del noleggio Autovia dispone lo svincolo della pre-autorizzazione dopo le verifiche previste, mentre i tempi con cui la somma torna effettivamente disponibile dipendono dalla banca e dal circuito della carta.
Se dopo quasi 15 giorni la pre-autorizzazione risulta ancora attiva, la invitiamo a scrivere a customercare@autovia.it indicando i dati del noleggio, così da verificare se lo svincolo sia già stato disposto e fornirle la relativa evidenza.
Il Team Autovia
Realiable. Very good staff!
Good car. Fast service. Great Staff! Thank you very much for your help and diligent service!
2026年9月17日
autovia.it - Malpensa Aeroporto からの回答
Dear Customer,
it is a pleasure to read your review. Thank you for choosing Autovia and for sharing your experience.
The Autovia Team
Terrible
Terrible, disgusting customer service. Slow, rude and unhelpful staff.
When returning the car 3 men surrounded me and my 2 children, very intimidating and confusing. Ended up being charged more money because of their sly ways of getting you to sign paperwork. DO NOT USE.
2026年8月2日
自発的なレビュー
autovia.it - Malpensa Aeroporto からの回答
Dear Customer,
we are very sorry about the situation you describe when returning the vehicle, especially as you were with your children. Customer interactions should always remain respectful and should never leave anyone feeling intimidated.
However, we cannot accept the suggestion that Autovia uses “sly ways” to obtain signatures and impose additional charges. Any amount charged must be connected to the services, rental conditions and documentation signed during the rental.
As your review does not specify the additional amount charged or the reason for it, if you wish to dispute it, please contact customercare@autovia.it with your rental details and the documents you received so that the case can be properly reviewed.
The Autovia Team
autovia.it - Malpensa Aeroporto からの回答
Dear Customer,
thank you for taking the time to leave us a review. We are pleased to know that you had a good experience with Autovia.
The Autovia Team
DO NOT EVER BOOK WITH THIS COMPANY
DO NOT EVER BOOK WITH THIS COMPANY. We landed at 10:45am, it took us until 12pm to find a shuttle that takes us to their location because the phone number they said to call for pick up did not answer. We arrive and wait in a 2 hour line in the heat and garbage everywhere just for them to tell us that we can’t rent a car because we do not have an international license. Then they said we can’t get our money back. This place is a scam!
2026年9月21日
自発的なレビュー
autovia.it - Malpensa Aeroporto からの回答
Dear Customer,
we are sorry for the long wait, the difficulty in reaching the shuttle service and the conditions you describe at the location. However, we cannot accept Autovia being described as a “scam”.
For driving licences issued outside the European Union or European Economic Area, an International Driving Permit or an official translation may be required in addition to the valid national licence, depending on the applicable rules. If the documents required to drive legally in Italy are not available, the vehicle cannot be released.
Regarding the refund, this also depends on the channel through which the booking was made and the relevant booking conditions. If you believe your driving licence documentation met the requirements, please contact customercare@autovia.it with your booking details and the country that issued your licence so that the case can be reviewed.
The Autovia Team
autovia.it - Malpensa Aeroporto からの回答
Dear Customer,
thank you for your kind review. We are happy to know that your rental experience was satisfactory.
The Autovia Team
Noleggio auto dal 17 agosto al 31…
Noleggio auto dal 17 agosto al 31 chiamo preventivamente per assicurarmi che accettino c.di c, per il deposito cauzionale Banca Advanzia gold You. L' operatore risponde che non ci sono problemi. Arrivo al banco dell'ufficio Autovia di Malpensa e mi negano il deposito perchè la carta non è valida. Fortunatamente la compagnia NOLEGGIARE nelle vicinanze mi ha permesso il noleggio e la partenza con l'uso di un auto nuova e di segmento alto. AUTOVIA da EVITARE e DIFFIDARE
2026年8月17日
自発的なレビュー
autovia.it - Malpensa Aeroporto からの回答
Gentile Cliente,
ci dispiace per il disagio, soprattutto perché riferisce di aver chiamato prima del ritiro proprio per verificare l’idoneità della carta.
Per il deposito cauzionale Autovia richiede una carta di credito fisica intestata al cliente e idonea alle operazioni di pre-autorizzazione. Non è quindi sufficiente che una carta sia indicata genericamente come “credit”: al banco viene verificata la compatibilità effettiva dello strumento con la procedura di garanzia prevista per il noleggio.
Ogni compagnia stabilisce autonomamente i propri requisiti di garanzia, quindi il fatto che la stessa carta sia stata accettata da un altro operatore non significa necessariamente che debba essere accettata anche da Autovia.
Detto questo, ci dispiace se le informazioni ricevute telefonicamente prima del ritiro non sono risultate coerenti con quanto verificato poi al banco. In situazioni come questa, le indicazioni devono essere il più possibile chiare.
Il Team Autovia
autovia.it - Malpensa Aeroporto からの回答
Gentile Cliente,
grazie per aver condiviso la sua esperienza con noi. Siamo felici che sia rimasto soddisfatto del servizio Autovia.
Il Team Autovia
autovia.it - Malpensa Aeroporto からの回答
Gentile Cliente,
la ringraziamo per aver dedicato del tempo a lasciarci una recensione. Siamo felici che abbia apprezzato il servizio ricevuto.
Il Team Autovia
I have rarely experienced worse…
I have rarely experienced worse customer service. We spent around three hours at this office simply waiting to get our rental car.
The entire process was painfully slow and inefficient. Employees would repeatedly interrupt the customer they were dealing with to answer phone calls, meaning even straightforward requests took an unreasonable amount of time.
We needed to change the main driver on the booking, which they initially refused to do. Only after we paid an additional €600 insurance fee did they suddenly agree to make the change.
Communication was another major issue. For a rental office located at an international airport, where a significant proportion of customers will inevitably be from abroad, the level of English spoken by the staff was surprisingly poor. On top of that, we found several members of staff rude and unhelpful.
And this clearly wasn't an isolated experience: during the approximately three hours we were there, we witnessed at least four other customers complaining about the service.
The whole experience was unnecessarily stressful, expensive and incredibly frustrating. I would only recommend booking here to my worst enemies.
In addition they still haven't released the holding deposit charge on my credit card despite it being a month since we returned the vehicle.
2026年7月25日
自発的なレビュー
autovia.it - Malpensa Aeroporto からの回答
Dear Customer,
we are sorry for the long wait and for the service you describe at the desk.
A change of the main renter is not simply an administrative change, particularly when the booking has been made through a broker. The person who signs the rental agreement must meet the applicable requirements, including those relating to documents and the credit card used as a guarantee, and changes to a third-party booking may require different contractual arrangements.
An Autovia protection plan is optional and is separate from the identity of the main renter. In some circumstances, however, a full protection solution may make it possible to proceed with a rental where the standard guarantee requirements cannot otherwise be met. This does not mean that purchasing additional protection is itself a mandatory condition for changing the driver.
We are nevertheless sorry for the three-hour wait and for the attitude and communication difficulties you report. Even when a booking requires additional checks or changes, customers should receive clear, courteous and understandable explanations.
The Autovia Team
JAMAS CON ESTA COMPAÑIA
Voy a escribir una opinion a ver si esta no me la censuran como la anterior, teniamos reservado un coche con el 80% de la reserva ya pagada. Pregunte por seguro a todo riesgo y subia 600€, una barbaridad. Fui a pagar el 20% restante y no me dejaban hacerlo porque mi tarjeta no tenia numero pero si contrataba y pagaba los 600€ a todo riesgo casualmente y por arte de magia aceptaban tarjetas sin numero. No puedo poner lo que me hizo la persona que estaba alli porque me censurarian la opinion otra vez. Llame a discovericars que era la web a traves de la que contrate y me lo solucionaron en 5 minutos y me pusieron otro coche con otra compañia. JAMAS CONTRATEIS CON ESTA COMPAÑIA.
RESPONDO:
No, no renuncie al alquiler. Fue vuestra trabajadora la que se nego cuando le dije que me parecia una estafa, dejando tirada a una familia en el aeropuerto de Milan a las 22:00 de un viernes. Y si, gracias a Discovericars y no a ecovia pude solucionarlo. Y si, es normal que alguien se sienta estafado si no le aceptan la tarjeta para 90€ pero si para 650€. Algunos somos personas, ella lo entendera… Ver a tu hija llorar de la impotencia y que ella ni se inmutase…
2026年8月7日
自発的なレビュー
autovia.it - Malpensa Aeroporto からの回答
Estimado Cliente,
lamentamos que esta situación le haya llevado a renunciar al alquiler.
Para recoger un vehículo, Autovia exige una tarjeta de crédito física a nombre del titular del alquiler y adecuada para realizar la preautorización necesaria como garantía. La tarjeta presentada en el mostrador debe permitir comprobar correctamente sus características y la titularidad. Si no es posible verificar que cumple los requisitos necesarios, puede no ser aceptada como garantía.
La protección completa es una cuestión distinta. Se trata de una solución opcional que, en determinadas circunstancias, puede permitir realizar el alquiler incluso cuando la tarjeta presentada no cumple los requisitos estándar de garantía, ya que elimina las franquicias previstas. Por este motivo, que una tarjeta pueda utilizarse con esta solución alternativa no significa que esa misma tarjeta fuese válida para constituir la garantía de la reserva original.
La cobertura que eventualmente se haya contratado a través de DiscoverCars también es distinta de los planes de protección de Autovia y no sustituye automáticamente los requisitos de garantía exigidos para recoger el vehículo.
Entendemos que la diferencia entre ambas situaciones pueda haber resultado poco clara, pero la contratación de la protección adicional sigue siendo facultativa y el cliente es libre de aceptarla o rechazarla.
También queremos señalar que afirmar públicamente que una empresa estafa a sus clientes o calificarla de “estafadora” es una acusación muy grave que, cuando carece de fundamento, puede tener carácter difamatorio. Autovia no puede aceptar este tipo de afirmaciones.
El Equipo Autovia
I rented a car from Autovia at Milan…
I rented a car from Autovia at Milan Malpensa and this was one of the worst car rental experiences I have ever had.
I was supposed to pick up the car at 3:00 PM, but due to the extremely long queue at the branch, I was only able to collect the car at around 5:00 PM. Despite this, I returned the car the following day at 4:00 PM, before the agreed return time.
However, approximately 10 days later, €288 was charged to my credit card. I contacted them through Booking, and they admitted that there had been a system error and that I had been incorrectly charged for two days of rental. They told me that they would refund only a small part of the amount. I am still waiting for this refund.
Even more concerning, I was charged for services and items that I did not use or receive. The charges included navigation, taxes and a vehicle category upgrade.
I rented an automatic transmission car, but I was given a manual transmission car. Despite this, their system apparently charged me as if I had upgraded the vehicle category. I was also charged for navigation, even though I never used it.
It is extremely difficult to contact the branch. Getting any response is almost impossible, and the customer service I experienced was rude and unhelpful.
Overall, this was a very frustrating and disappointing experience, and I deeply regret choosing this company.
I absolutely do not recommend Autovia and I will never rent a car from this company again. If you are planning to rent a car at Milan Malpensa, I strongly recommend choosing another company.
2026年7月29日
自発的なレビュー
autovia.it - Malpensa Aeroporto からの回答
Dear Customer,
we are sorry for the long wait at our Malpensa branch and for the charges you describe after the rental.
An additional rental day is normally charged when the vehicle is returned beyond the applicable return tolerance. According to your account, however, the vehicle was returned before the agreed return time. If a second rental day was charged due to a system error, that charge must therefore be corrected accordingly.
The same principle applies to additional services: charges must correspond to services or amounts actually due under the rental agreement. You also state that you booked an automatic vehicle, received a manual one, and were nevertheless charged for a category upgrade and navigation that you did not use. These individual items need to match what was actually agreed and provided.
If the booked category is unavailable for reasons not attributable to the customer, assigning a higher category does not in itself justify an additional upgrade charge.
To allow us to review the case properly, please send all the documentation relating to the rental, together with the emails and messages exchanged with Booking.com, to customercare@autovia.it, including the booking and rental references.
We are also sorry for the difficulty you experienced in obtaining clear assistance and for the delay in receiving the refund already communicated to you.
The Autovia Team
Awful experience at Malpensa airport
Awful experience at Malpensa airport. Staff were rude and we had to wait nearly an hour for the car despite the fact there was only one other person in front of us in the queue and 3 staff 'working' behind the desk.
The car itself was fine, it was far from new and did have some damage on it when we picked it up which they pointed out to us.
When we returned the car the guy checking it said that there was a stone chip on the roof that we had to pay for. Honestly you could hardly see it at all and although we had taken pics of the car I hadn't taken any of the roof so couldn't prove otherwise. The guy literally said 'it was probably there before but it's not written down so you have to pay' he then told us it was 405 euros as that's what his iPad said! Of course we said no and we are now battling with customer services!
I appreciate that we can't prove if this stone chip was there before or not, but it certainly isnt 405 euros worth of damage.
Avoid this company they are a joke
2026年7月18日
自発的なレビュー
autovia.it - Malpensa Aeroporto からの回答
Dear Customer,
we are sorry for the long wait at our Malpensa branch and for the way you felt you were treated.
Regarding the damage, any pre-existing marks should be recorded at collection, while at return the vehicle is checked for any new damage that goes beyond normal wear and tear. Very small superficial marks may, depending on their characteristics, fall within normal wear; otherwise the amount is calculated according to the applicable damage grid or technical assessment.
For this reason, the €405 amount cannot be judged simply from how visible the mark appeared: it depends on how the damage was classified and on the documentation supporting the assessment. At the same time, the customer has the right to receive the documentation relating to the claim and to dispute the amount.
We also regret the comment you report from the member of staff. A damage claim should be based on the recorded condition of the vehicle and the applicable assessment criteria, not on assumptions about whether the mark “was probably already there”.
The Autovia Team
Great rental company in Malpensa
Great rental company in Malpensa
All the staff is very polite
2026年8月7日
autovia.it - Malpensa Aeroporto からの回答
Dear Customer,
thank you very much for your review. We hope you will choose Autovia again for your future rentals.
The Autovia Team
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