Noleggio auto dal 17 agosto al 31 chiamo preventivamente per assicurarmi che accettino c.di c, per il deposito cauzionale Banca Advanzia gold You. L' operatore risponde che non ci sono problemi. Arriv... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Had problems with shuttle pick up. They could not be reached on number provided so ended up paying taxi to take us to pick up location . As soon as taxi left we realised that Autovia offices where not... もっと見る
企業が回答しました
Giunto al banco dopo un inconveniente, la gentilezza del personale è stata subito d’impatto. Sono stati d’aiuto e mi hanno assicurato un veicolo ad un costo assolutamente conveniente. Diffidate d... もっと見る
企業が回答しました
Ho noleggiato una BYD con Autovia presso l’aeroporto di Milano Malpensa e l’esperienza è stata impeccabile sotto ogni punto di vista. Prenotazione facile e veloce, con conferma immediata e tr... もっと見る
企業が回答しました
企業情報
当該企業による記述
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
連絡先
Via Facchinetti 51, 21019, Somma Lombardo, Lombardia, イタリア
- +39 331 639 7220
Auto e furgoni
3.3
まあまあ
272件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 93％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Bravissimi!
Bravissimi!! Han risolto in 5 minuti un problema che si era verificato! Grandi!
2025年10月29日
自発的なレビュー
autovia.it - Malpensa Aeroporto からの回答
La ringraziamo di cuore per la sua recensione così entusiasta! 🌟
Siamo felici che il nostro team sia riuscito a risolvere rapidamente il problema e che abbia apprezzato la prontezza e la professionalità del servizio. L’efficienza e l’attenzione al cliente sono per noi valori fondamentali.
Speriamo di rivederla presto per offrirle un’altra esperienza impeccabile!
Il Team Autovia
E una compania di fiducia
2025年10月28日
自発的なレビュー
autovia.it - Malpensa Aeroporto からの回答
Gentile cliente,
la ringraziamo sinceramente per la sua valutazione a 5 stelle e per le belle parole di fiducia nei confronti di Autovia.
Siamo orgogliosi di sapere che la sua esperienza sia stata positiva e che ci consideri una compagnia affidabile e trasparente — è proprio la fiducia dei nostri clienti a motivarci ogni giorno a mantenere standard di qualità sempre più alti.
Speriamo di accoglierla presto per un nuovo noleggio!
Il Team Autovia
Nos dejaron tirados sin coche en el…
Nos dejaron tirados sin coche en el aeropuerto por no esperarnos 5’. Cerraban a las 23:00 y desde las 22:30 que empezamos a llamarles no obtuvimos respuesta por su parte. Tuvimos que alquilar otro coche para poder llegar a nuestro alojamiento que estaba a 1h y media de allí .
2025年10月22日
自発的なレビュー
autovia.it - Malpensa Aeroporto からの回答
Estimado cliente,
gracias por compartir su experiencia y lamentamos sinceramente lo ocurrido. Hemos notado que su reseña aparece publicada dos veces, probablemente por error. Para garantizar la precisión y la transparencia de los resultados, le rogamos mantener solo una versión del comentario y eliminar la duplicada.
En cuanto al incidente mencionado, entendemos su malestar y nos gustaría revisar lo sucedido con detalle. Le invitamos a escribirnos a customercare@autovia.it
, indicando su número de reserva y el aeropuerto correspondiente, para que nuestro equipo pueda analizar el caso directamente con la oficina implicada.
Esperamos poder aclarar la situación y recuperar su confianza.
El Equipo Autovia
Nos dejaron tirados sin el coche nunca…
Nos dejaron tirados sin el coche nunca reservé con esta empresa la primera nos dejaron tirados ni respuesta desde las 8:00 de la tarde cuando realmente cerraban a las 11 o eso decían
2025年10月22日
自発的なレビュー
autovia.it - Malpensa Aeroporto からの回答
Estimado cliente,
gracias por compartir su experiencia y lamentamos sinceramente lo ocurrido. Hemos notado que su reseña aparece publicada dos veces, probablemente por error. Para garantizar la precisión y la transparencia de los resultados, le rogamos mantener solo una versión del comentario y eliminar la duplicada.
En cuanto al incidente mencionado, entendemos su malestar y nos gustaría revisar lo sucedido con detalle. Le invitamos a escribirnos a customercare@autovia.it
, indicando su número de reserva y el aeropuerto correspondiente, para que nuestro equipo pueda analizar el caso directamente con la oficina implicada.
Esperamos poder aclarar la situación y recuperar su confianza.
El Equipo Autovia
Given an unsafe car, no apology and no reply to emails
We queued for over two hours to collect the car, only to be told they didn’t have the automatic model we had specified. Once we finally received a car, about an hour into the drive we noticed the oil warning light was on and the engine sounded unusually loud. We called Autovia, and they advised that we could either drive back to exchange the car or buy oil ourselves and be reimbursed. We chose to buy the oil, and after that everything seemed fine.
We kept the receipts and informed the office when we returned the car. However, when we requested the refund for the oil, the staff became rude and refused to discuss it. Once we got home, we emailed their support team with all the details and received only an automated reply. Since then, we’ve had no refund and no apology for giving us a car that, in my opinion, was poorly maintained and potentially unsafe.
2025年9月18日
自発的なレビュー
autovia.it - Malpensa Aeroporto からの回答
Dear Customer,
we are sincerely sorry for the situation you described and fully understand your disappointment.
Autovia is constantly committed to keeping its fleet in excellent working and safety condition, and any report of a technical issue is treated with the utmost seriousness.
Regarding the reimbursement for the oil purchase, please rest assured that every expense claim related to a mechanical anomaly is reviewed individually by our administrative department, in collaboration with our technical assistance team.
From what we can see, it seems that your previous message may not have been sent to the correct address, as we do not use automated replies.
We kindly ask you to contact our Customer Care (customercare@autovia.it
) again, including your rental agreement number and attaching a copy of the invoice for the oil purchase. Your case will be given top priority and carefully reviewed, and you will receive a full response as soon as possible.
We apologize once again and remain at your complete disposal to resolve this matter in a transparent and definitive manner.
Kind regards,
Autovia Team
WARNING
WARNING – Stay away from this car rental company!!!
They are complete scammers who take advantage of people! They gave us a car that didn’t even work properly, and when we came back to return it, they forced us to pay €790 for damages we absolutely did not cause.
On top of that, they threatened not to take us to the airport with the shuttle we had already paid for unless we paid their fake charges.
This was an absolutely horrible and stressful experience — please, stay away from this company at all costs!
2025年10月19日
自発的なレビュー
autovia.it - Malpensa Aeroporto からの回答
Dear Customer,
we are truly sorry for what you described and fully understand how stressful and frustrating this experience must have been. What you reported does not reflect the principles of fairness, transparency, and respect on which Autovia’s service is based.
Please allow us to clarify that any damage charges are applied only after thorough verification, supported by photographs, technical inspection reports, and a signed or documented return checklist. No arbitrary charges are ever made.
As for the shuttle service, it is always our policy to guarantee customer transportation regardless of any billing dispute. If this was not the case, we sincerely apologize and will conduct an internal review immediately.
We sincerely apologize for this negative experience and thank you for sharing your feedback — it helps us identify and resolve any operational issues promptly.
The Autovia Team
SCAM!
SCAM!
I made a reservation for two cars in July. Due to a ‘technical issue’, they were only able to issue one. I was asked to contact customer service in order for them to amend the reservation and for the car to be released. I asked the lady at the counter, if the issue couldn’t be sorted, would I get a refund and she said, “of course”.
Customer service did not reply that day or ever and after three hours of standing at the counter, we were forced to go elsewhere with the understanding that we would get a refund as we did not cancel the booking and Autovia could not fulfil the reservation.
After we left Italy, I raised a claim with my credit card in order to get the refund as customer service never replied. Now, three months later, I have received an email from ‘Debt Recovery’ that I owe the payment for the second car or they will begin debt collection within 7 days! This is a scary, intimidating and scammy practice and as I was assured I would receive a refund, to then turn around and change their mind a quarter of a year later is very upsetting. I do not recommend anyone rents with this company. Maybe they will decide there is a technical issue with your booking and you will be stranded and hounded for money for a service you didn’t receive…
2025年10月15日
自発的なレビュー
autovia.it - Malpensa Aeroporto からの回答
Dear Customer,
we are truly sorry for your experience and understand your concern. We would like to clarify, however, that Autovia refers cases to the debt recovery department only when the outstanding amount is actually due, based on the contractual documentation and internal verification.
If you believe there has been a mistake or a misunderstanding, we kindly invite you to contact our debt recovery department directly, providing the case reference number and any supporting documents or correspondence. Our team will carefully review your situation and, if appropriate, carry out further checks or clarifications.
Autovia remains fully available to cooperate in resolving the matter as quickly and transparently as possible.
Best regards,
The Autovia Team
Personale gentilissimo sia all'andata…
Personale gentilissimo sia all'andata che al ritorno per la riconsegna.
2025年10月8日
autovia.it - Malpensa Aeroporto からの回答
Grazie di cuore per la sua recensione a 5 stelle!
Siamo felici che abbia trovato il nostro personale gentile e disponibile sia al ritiro che alla riconsegna del veicolo.
Il Team Autovia
autovia.it - Malpensa Aeroporto からの回答
La ringraziamo per la sua recensione a 5 stelle!
Il suo feedback positivo è per noi motivo di grande soddisfazione e ci incoraggia a mantenere sempre alti i nostri standard di servizio.
Il Team Autovia
Pessima esperienza
Pessima esperienza, la qualitá del servizio svolto dai ragazzini che si trovano all'accettazione di via Europa, 20 Lonate Pozzolo é imbarazzante. Maleducati, zero problem solving
2025年10月5日
自発的なレビュー
autovia.it - Malpensa Aeroporto からの回答
Gentile cliente,
siamo davvero dispiaciuti di leggere la sua recensione e di sapere che la sua esperienza presso la nostra sede di Lonate Pozzolo non sia stata all’altezza delle sue aspettative. Il rispetto e la cortesia verso i nostri clienti sono valori fondamentali per Autovia, e ci rammarica che abbia percepito un comportamento non adeguato da parte del personale.
Desideriamo approfondire quanto accaduto per poter intervenire concretamente e garantire che simili episodi non si ripetano. La invitiamo cortesemente a scrivere a customercare@autovia.it, indicando il numero di prenotazione e ogni dettaglio utile, così che il nostro team possa analizzare la situazione e offrirle il supporto necessario.
La ringraziamo per averci segnalato l’accaduto: i suoi commenti sono preziosi per aiutarci a migliorare costantemente la qualità del nostro servizio e la formazione del personale.
Cordiali saluti,
Il Team Autovia
Vergognatevi , cambiate mestiere e chiudete baracca !
Vergognosi ,ho atteso 45 minuti in aeroporto la loro navetta, arrivo nel loro ufficio e Questa compagnia non accetta Carte di debito (tutti gli altri le accettano )per una svista ho lasciato le caste di credito a casa ma avevo 3 carte di debito , trattenuto due ore al banco tra chiamare ai numeri verdi e rimpalli vari avrei dovevo proseguire con il mio viaggio di lavoro in Francia ma sono duvuto tornare a milano in pullman e restarci una notte per poter noleggiare la mattina dopo con Locauto che non ha battuto ciglio su nulla .
se tutto è in regola per le 5 compagnie di noleggio più importanti del mondo non vedo perché una compagnia di autonoleggi minore non si allinei e pensa si possa lasciare a piedi un cliente e maltrattarlo così .Vergognatevi cambiate mestiere !
2025年9月25日
自発的なレビュー
autovia.it - Malpensa Aeroporto からの回答
Gentile Cliente,
ci dispiace sinceramente per l’esperienza negativa e comprendiamo il disagio causato dall’attesa della navetta e dall’impossibilità di ritirare il veicolo. Purtroppo, come indicato nelle condizioni di noleggio e nel voucher di prenotazione, il deposito cauzionale può essere effettuato solo tramite carta di credito nominativa e fisica, requisito necessario per la sicurezza del noleggio e non sostituibile con carte di debito o prepagate.
L’attesa del servizio navetta, inoltre, può talvolta dipendere da fattori esterni alla nostra gestione diretta, come il traffico aeroportuale.
Ci scusiamo comunque per l’inconveniente e La ringraziamo per aver condiviso la Sua esperienza, che ci permette di migliorare costantemente i nostri servizi.
Cordiali saluti,
Il Team Autovia
Excellent service
Excellent service. Easy pick up and arranged different drop off location without any fuss. Great car.
2025年7月27日
autovia.it - Malpensa Aeroporto からの回答
Dear Customer,
thank you for your 5-star review. We are delighted that you found the service excellent, the pick-up process simple, and the flexibility of drop-off convenient. It’s great to know the car met your expectations as well.
We look forward to welcoming you again soon.
Best regards,
Autovia Team
Avoid this rental company!
Avoid this rental company!!
We arrived at Milan airport and got the shuttle bus to the Autovia site to collect our pre booked rental car.
Stood in a queue for 2 hours waiting to be served to get our car. The service was so incredibly slow, they took at least 20 mins to serve one person.
We’d booked and paid for an automatic car and when we finally got to the service desk they didn’t have an automatic car available!! Luckily my husband doesn’t just have an auto licence as if he did we’d have been stuck..
finally got our car which seemed ok, was a VW Golf. Drive to Lake Como 1.5 hr drive and oil light comes on. Checked the oil and there was none in the tank, dip stick was dry. Phoned Autovia, they wanted us to drive the car back (1.5 hrs) with no oil to exchange the car. There was no way we were prepared to do that and lose time from our weekend break. It was agreed we could put oil in the car and get reimbursed for it. We put 1ltr in, the garage couldn’t believe it.
Returned car after our trip, started off fine, the man who did the check was happy with car.
We then discussed the oil and gave him the receipt plus the empty bottle, he then said that we should have an invoice for the oil. Advised we were not told this and a receipt was sufficient. The staff then became very rude. Told us we had to email the customer care team with photo of receipt and his manager had agreed to refund us the value of oil. We asked for a name as a reference and they refused to give us a name. Red flag!!
The guy then just stood up and walked away from us whilst we were still talking to him. I was shocked at the unprofessional manor and disgusted at the service.
We will be pursuing this and if necessary will go through a legal route at being supplied a dangerous car…. These cars are supposed to be fully checked before rental. Clearly NOT
2025年9月21日
自発的なレビュー
autovia.it - Malpensa Aeroporto からの回答
Dear Customer,
we are sorry to read your review and we fully understand your frustration with the experience described. We would like to clarify that all our vehicles are checked before each rental, though in rare cases unexpected technical issues may occur. This is why, as an alternative to replacing the vehicle, you were asked to purchase the oil and provide us with an invoice so that we could process the reimbursement in line with our accounting procedures.
We kindly ask you to contact us at customercare@autovia.it
, attaching a clear copy of the invoice so we can finalize the refund.
We apologize for any perception of unprofessionalism and lack of clarity, and we will report this incident to the branch in order to improve our service.
Best regards,
Autovia Staff.
autovia.it - Malpensa Aeroporto からの回答
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Super super personale
Super super personale ! E super responsabile ! Auto perfetta !
2025年9月4日
自発的なレビュー
autovia.it - Malpensa Aeroporto からの回答
Gentile cliente,
grazie mille per averci lasciato una valutazione così positiva! Siamo felici che il nostro servizio abbia soddisfatto le sue aspettative. Speriamo di poterla accogliere nuovamente in futuro!
Cordiali saluti,
Staff Autovia
AVOID AVOID AVOID WILL NOT BE USING THEM AGAIN
We were handed a car in the rain and it was filthy - Hence we never spotted the most microscopic dent that they allege was on our watch - when photos taken on return its near impossible to see unless you catch the light exactly right and zoom in massively - so in essence unless you are an expert surveyor, there was no way our iphone pics of the car generally would reveal the mark as pre-existing in the rain!! Funny how the receiving agent walked straight to the right front fender on return. Charged an extra 265 Euro! - absolutely extortionate - this smells like a racket !!! on the positive side we claimed through RentalCover.com and they were absolutely superb!! as part of the booking .com setup
2025年8月27日
自発的なレビュー
autovia.it - Malpensa Aeroporto からの回答
Dear Customer,
we are sorry for your disappointment regarding the damage charge. Please allow us to clarify that our damage check procedures are based on objective evidence, and the cost of each repair is defined according to a transparent price list publicly available on our website.
We kindly invite you to send your booking details and any photos you have to customercare@autovia.it, so that our Customer Care team can carefully review your case.
Best regards,
Team Autovia
Very good car condition.Very easy…
Very good car condition.Very easy process of picking-up/dropping-off the car.Very friendly and helpfull personnel.Grazie mille.
2025年9月7日
autovia.it - Malpensa Aeroporto からの回答
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
autovia.it - Malpensa Aeroporto からの回答
Gentile cliente,
grazie mille per averci lasciato una valutazione così positiva! Siamo felici che il nostro servizio abbia soddisfatto le sue aspettative. Speriamo di poterla accogliere nuovamente in futuro!
Cordiali saluti,
Staff Autovia
autovia.it - Malpensa Aeroporto からの回答
Gentile cliente,
grazie mille per averci lasciato una valutazione così positiva! Siamo felici che il nostro servizio abbia soddisfatto le sue aspettative. Speriamo di poterla accogliere nuovamente in futuro!
Cordiali saluti,
Staff Autovia
recently rented a car through…
recently rented a car through Booking.com and unfortunately, the experience was very disappointing.
• I prepaid £181.03 for the booking in advance through Booking.com.
• At the airport desk, I was unexpectedly asked to pay an additional €100 deposit and €360 for full insurance. I have receipts for these payments, and my manager (who was traveling with me) witnessed the transaction.
• When I returned the car and reported a minor accident, the staff told me my insurance was “not showing in their system.” However, after further checking, the same staff confirmed that my insurance was valid, my €100 deposit covered me, and I had no outstanding balance (€0.00 due).
• Despite this confirmation, Thay still ask me to paid by email £1500 and after that never replied to my emails again. I still haven’t received my deposit back, and the lack of clarity has been extremely stressful—especially during a business trip when we purposely paid extra for full coverage to avoid exactly this kind of problem.
This experience left me frustrated, as I did everything correctly and still faced conflicting information, unexpected charges, and delays with my deposit refund.
I strongly urge Booking.com and their rental partner to review this case and ensure better transparency for customers in the future. Travelers deserve clear communication, fair treatment, and peace of mind when booking through such a major platform.
2025年8月15日
自発的なレビュー
autovia.it - Malpensa Aeroporto からの回答
Dear Customer,
we are sorry to hear about your experience and fully understand your frustration. To properly review your case and clarify what happened, we kindly ask you to send all the details of your booking — including your contract number, receipts, and any correspondence — to customercare@autovia.it.
This will allow our team to investigate the situation thoroughly and provide you with a clear response as soon as possible.
Autovia Team
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