A seguito del volo cancellato, l agenzia si è subito messa a disposizione per prolungare il noleggio dell auto... personale ben formato,e la responsabile signora in gamba !!! Ottima capacità di proble... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Servizio eccellente e personale preparato mi sono trovato molto bene ho ritirato la vettura nei tempi previsti senza coda e sono molto soddisfatto grazie mille
企業が回答しました
Giunto al banco dopo un inconveniente, la gentilezza del personale è stata subito d’impatto. Sono stati d’aiuto e mi hanno assicurato un veicolo ad un costo assolutamente conveniente. Diffidate d... もっと見る
企業が回答しました
Ho noleggiato una BYD con Autovia presso l’aeroporto di Milano Malpensa e l’esperienza è stata impeccabile sotto ogni punto di vista. Prenotazione facile e veloce, con conferma immediata e tr... もっと見る
企業が回答しました
企業情報
当該企業による記述
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
連絡先
Via Facchinetti 51, 21019, Somma Lombardo, Lombardia, イタリア
- +39 331 639 7220
Auto e furgoni
3.3
まあまあ
284件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 93％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Vorrei ringraziare e fare i complimenti…
Vorrei ringraziare e fare i complimenti alla sig che ci ha accolto all'arrivo è stata bravissima ad aiutarmi con un problema al momento che ho noleggiato l'auto poiché avevo effettuato il noleggio online ma il nome del conducente non corrispondeva con il titolare della carta cioè mio marito il broker non mi ha aiutato mentre la signora allo sportello è stata gentilissima ed è riuscita a trovare la soluzione.
Grazie mille
2025年11月27日
autovia.it - Malpensa Aeroporto からの回答
Grazie di cuore per la sua splendida recensione a 5 stelle! ⭐️
Siamo davvero felici che la collega alla reception sia riuscita ad assisterla con professionalità e gentilezza, soprattutto in una situazione particolare come la discrepanza tra il nome del conducente e quello del titolare della carta. Il nostro team fa sempre il possibile per trovare soluzioni rapide e corrette, anche quando il broker non può intervenire.
Sarà un piacere condividere i suoi complimenti con la collega che l’ha accolta all’arrivo: il suo riconoscimento è per noi motivo di grande soddisfazione.
La aspettiamo con piacere per un prossimo noleggio!
Il Team Autovia
Kindness of the people and the quality…
Kindness of the people and the quality of the car.
2025年11月22日
autovia.it - Malpensa Aeroporto からの回答
Thank you very much for the 5-star review! We’re glad to hear that you appreciated both the kindness of our staff and the quality of the car. Your feedback means a lot to us.
We look forward to welcoming you again!
The Autovia Team
Mi hanno salvato
Giunto al banco dopo un inconveniente, la gentilezza del personale è stata subito d’impatto.
Sono stati d’aiuto e mi hanno assicurato un veicolo ad un costo assolutamente conveniente.
Diffidate dal resto delle compagnie con condizioni fuori dal mondo.
Ritornerò sicuramente!
2025年11月22日
自発的なレビュー
autovia.it - Malpensa Aeroporto からの回答
Dear Customer,
thank you for your 5-star review!
We’re delighted to hear that the car was in great condition and that our staff was friendly and helpful — qualities that are essential for a smooth and enjoyable rental experience.
We look forward to welcoming you again on your next trip.
The Autovia Team
AVOID AT ALL COSTS
AVOID AT ALL COSTS. Would’ve given 0 stars if I could. Disgusting customer service, they refused to provide car with my credit card. Then offered to provide the car with my partners card if we pay again but 5x the price we paid online. Still haven’t got my deposit back ever since. Staff were rude and unapologetic. Total scam.
2025年8月26日
自発的なレビュー
autovia.it - Malpensa Aeroporto からの回答
Thank you for sharing your feedback, and we are truly sorry to read about your negative experience. We understand how frustrating it can be to face issues at the pick-up stage, and we want to clarify a few important points.
For all rentals, our company requires a physical, nominative credit card belonging to the contract holder, as it is the only method that allows us to process the mandatory security deposit. We acknowledge that this can be inconvenient, but it is a standard procedure in the rental industry and part of our internal policies, which each rental company sets independently.
We are also sorry to hear that you felt the staff was rude — this is not the level of service our team aims to provide, and we will investigate the situation internally.
Regarding the security deposit still pending, we would like to check your file immediately and provide a clear update.
Please contact us at customercare@autovia.it
so we can review your case in detail and assist you directly.
We hope to clarify the situation and improve your perception of our service.
The Autovia Team
autovia.it - Malpensa Aeroporto からの回答
Thank you very much for the 5 stars and your kind feedback!
We’re glad to hear that everything was great and that our company met your expectations. We look forward to welcoming you again on your next rental.
The Autovia Team
The worst customer service I’ve ever…
The worst customer service I’ve ever experienced. Charged £400 to me post-hire with no explanation. And has ignored all attempts to communicate, likely because I have all evidence of car’s conditions ready for the dispute.
They are cheap for a reason, they will find anyway to charge you hidden fees like late fees.
Place is a dump and staff are rude.
Avoid at all costs.
2025年9月4日
自発的なレビュー
autovia.it - Malpensa Aeroporto からの回答
Thank you for taking the time to share your experience, and we are genuinely sorry to read about what happened. Knowing that you felt you received unclear communication and insufficient support does not reflect the standards our company aims to provide.
Regarding the £400 post-rental charge, please be assured that every case is handled through documented procedures, and any cost is applied only when supported by objective evidence. The fact that you feel your previous messages were not acknowledged is concerning, and we would like to look into this as a priority.
We kindly ask you to contact us at customercare@autovia.it
so we can review your file in detail, provide all related documentation, and clarify the situation fully. Our goal is to ensure transparency and resolve this matter correctly.
We truly hope to regain your trust.
The Autovia Team
autovia.it - Malpensa Aeroporto からの回答
Grazie davvero per la sua recensione e per le 5 stelle!
Siamo lieti che Enzo abbia contribuito a rendere la sua esperienza positiva con la sua gentilezza e disponibilità. Il nostro team lavora ogni giorno per garantire un servizio attento e accogliente, e il suo riscontro è per noi molto prezioso.
A presto per un nuovo noleggio!
Il Team Autovia
servizione impeccabile
servizione impeccabile, veloci e molto gentili davvero complimenti
2025年11月5日
自発的なレビュー
autovia.it - Malpensa Aeroporto からの回答
Grazie di cuore per la sua recensione così positiva! 🌟
Siamo davvero lieti di sapere che ha trovato il nostro servizio impeccabile e che ha apprezzato la velocità e la gentilezza del nostro team. Ci impegniamo ogni giorno per offrire un’esperienza di noleggio efficiente e piacevole, e sapere di esserci riusciti è per noi la miglior ricompensa.
La aspettiamo presto per un nuovo viaggio con Autovia!
Il Team Autovia
Easy Pick up
2025年11月3日
autovia.it - Malpensa Aeroporto からの回答
Grazie per la tua recensione! 😊
Siamo felici che il ritiro del veicolo sia stato semplice e veloce — la rapidità e la chiarezza delle procedure sono aspetti a cui il nostro team dedica sempre grande attenzione per garantire un’esperienza senza stress.
Ti aspettiamo presto per un nuovo noleggio con Autovia!
Il Team Autovia
Tolles Auto
Super Erklärungen, keine Extra Kosten. Mohammed hat uns ein tolles neues Auto gegeben!
2025年11月2日
自発的なレビュー
autovia.it - Malpensa Aeroporto からの回答
Lieber Kunde,
vielen Dank für Ihre 5-Sterne-Bewertung! Wir freuen uns, dass Sie mit dem Service und dem Fahrzeug so zufrieden waren.
Ein besonderes Dankeschön auch von Mohammed!
Ihr Autovia-Team
Great car
Great car, on time, easy to pick and return, nice staff (Nicollo and shuttle driver)
2025年11月2日
autovia.it - Malpensa Aeroporto からの回答
Dear Customer,
thank you for your 5-star review! We’re glad you enjoyed the punctual service, the easy pick-up and return, and the kindness of our staff — especially Nicollo and the shuttle driver.
The Autovia Team
Exelant. We received service from a lady named…
We received service from a lady named Isabelle. At the rental station at Milan Airport. She simply did everything to make sure we had a good experience. She handled all the issues where problems were discovered. And all quietly and professionally. Bravo!
2025年10月22日
autovia.it - Malpensa Aeroporto からの回答
Dear Customer,
thank you for your wonderful 5-star review! We’re delighted that Isabelle made your experience so pleasant and handled everything with professionalism and care.
We’ll be sure to share your kind words with her!
The Autovia Team
Bravissimi!
Bravissimi!! Han risolto in 5 minuti un problema che si era verificato! Grandi!
2025年10月29日
自発的なレビュー
autovia.it - Malpensa Aeroporto からの回答
La ringraziamo di cuore per la sua recensione così entusiasta! 🌟
Siamo felici che il nostro team sia riuscito a risolvere rapidamente il problema e che abbia apprezzato la prontezza e la professionalità del servizio. L’efficienza e l’attenzione al cliente sono per noi valori fondamentali.
Speriamo di rivederla presto per offrirle un’altra esperienza impeccabile!
Il Team Autovia
E una compania di fiducia
2025年10月28日
自発的なレビュー
autovia.it - Malpensa Aeroporto からの回答
Gentile cliente,
la ringraziamo sinceramente per la sua valutazione a 5 stelle e per le belle parole di fiducia nei confronti di Autovia.
Siamo orgogliosi di sapere che la sua esperienza sia stata positiva e che ci consideri una compagnia affidabile e trasparente — è proprio la fiducia dei nostri clienti a motivarci ogni giorno a mantenere standard di qualità sempre più alti.
Speriamo di accoglierla presto per un nuovo noleggio!
Il Team Autovia
Nos dejaron tirados sin coche en el…
Nos dejaron tirados sin coche en el aeropuerto por no esperarnos 5’. Cerraban a las 23:00 y desde las 22:30 que empezamos a llamarles no obtuvimos respuesta por su parte. Tuvimos que alquilar otro coche para poder llegar a nuestro alojamiento que estaba a 1h y media de allí .
2025年10月22日
自発的なレビュー
autovia.it - Malpensa Aeroporto からの回答
Estimado cliente,
gracias por compartir su experiencia y lamentamos sinceramente lo ocurrido. Hemos notado que su reseña aparece publicada dos veces, probablemente por error. Para garantizar la precisión y la transparencia de los resultados, le rogamos mantener solo una versión del comentario y eliminar la duplicada.
En cuanto al incidente mencionado, entendemos su malestar y nos gustaría revisar lo sucedido con detalle. Le invitamos a escribirnos a customercare@autovia.it
, indicando su número de reserva y el aeropuerto correspondiente, para que nuestro equipo pueda analizar el caso directamente con la oficina implicada.
Esperamos poder aclarar la situación y recuperar su confianza.
El Equipo Autovia
Nos dejaron tirados sin el coche nunca…
Nos dejaron tirados sin el coche nunca reservé con esta empresa la primera nos dejaron tirados ni respuesta desde las 8:00 de la tarde cuando realmente cerraban a las 11 o eso decían
2025年10月22日
自発的なレビュー
autovia.it - Malpensa Aeroporto からの回答
Estimado cliente,
gracias por compartir su experiencia y lamentamos sinceramente lo ocurrido. Hemos notado que su reseña aparece publicada dos veces, probablemente por error. Para garantizar la precisión y la transparencia de los resultados, le rogamos mantener solo una versión del comentario y eliminar la duplicada.
En cuanto al incidente mencionado, entendemos su malestar y nos gustaría revisar lo sucedido con detalle. Le invitamos a escribirnos a customercare@autovia.it
, indicando su número de reserva y el aeropuerto correspondiente, para que nuestro equipo pueda analizar el caso directamente con la oficina implicada.
Esperamos poder aclarar la situación y recuperar su confianza.
El Equipo Autovia
Given an unsafe car, no apology and no reply to emails
We queued for over two hours to collect the car, only to be told they didn’t have the automatic model we had specified. Once we finally received a car, about an hour into the drive we noticed the oil warning light was on and the engine sounded unusually loud. We called Autovia, and they advised that we could either drive back to exchange the car or buy oil ourselves and be reimbursed. We chose to buy the oil, and after that everything seemed fine.
We kept the receipts and informed the office when we returned the car. However, when we requested the refund for the oil, the staff became rude and refused to discuss it. Once we got home, we emailed their support team with all the details and received only an automated reply. Since then, we’ve had no refund and no apology for giving us a car that, in my opinion, was poorly maintained and potentially unsafe.
2025年9月18日
自発的なレビュー
autovia.it - Malpensa Aeroporto からの回答
Dear Customer,
we are sincerely sorry for the situation you described and fully understand your disappointment.
Autovia is constantly committed to keeping its fleet in excellent working and safety condition, and any report of a technical issue is treated with the utmost seriousness.
Regarding the reimbursement for the oil purchase, please rest assured that every expense claim related to a mechanical anomaly is reviewed individually by our administrative department, in collaboration with our technical assistance team.
From what we can see, it seems that your previous message may not have been sent to the correct address, as we do not use automated replies.
We kindly ask you to contact our Customer Care (customercare@autovia.it
) again, including your rental agreement number and attaching a copy of the invoice for the oil purchase. Your case will be given top priority and carefully reviewed, and you will receive a full response as soon as possible.
We apologize once again and remain at your complete disposal to resolve this matter in a transparent and definitive manner.
Kind regards,
Autovia Team
WARNING
WARNING – Stay away from this car rental company!!!
They are complete scammers who take advantage of people! They gave us a car that didn’t even work properly, and when we came back to return it, they forced us to pay €790 for damages we absolutely did not cause.
On top of that, they threatened not to take us to the airport with the shuttle we had already paid for unless we paid their fake charges.
This was an absolutely horrible and stressful experience — please, stay away from this company at all costs!
2025年10月19日
自発的なレビュー
autovia.it - Malpensa Aeroporto からの回答
Dear Customer,
we are truly sorry for what you described and fully understand how stressful and frustrating this experience must have been. What you reported does not reflect the principles of fairness, transparency, and respect on which Autovia’s service is based.
Please allow us to clarify that any damage charges are applied only after thorough verification, supported by photographs, technical inspection reports, and a signed or documented return checklist. No arbitrary charges are ever made.
As for the shuttle service, it is always our policy to guarantee customer transportation regardless of any billing dispute. If this was not the case, we sincerely apologize and will conduct an internal review immediately.
We sincerely apologize for this negative experience and thank you for sharing your feedback — it helps us identify and resolve any operational issues promptly.
The Autovia Team
SCAM!
SCAM!
I made a reservation for two cars in July. Due to a ‘technical issue’, they were only able to issue one. I was asked to contact customer service in order for them to amend the reservation and for the car to be released. I asked the lady at the counter, if the issue couldn’t be sorted, would I get a refund and she said, “of course”.
Customer service did not reply that day or ever and after three hours of standing at the counter, we were forced to go elsewhere with the understanding that we would get a refund as we did not cancel the booking and Autovia could not fulfil the reservation.
After we left Italy, I raised a claim with my credit card in order to get the refund as customer service never replied. Now, three months later, I have received an email from ‘Debt Recovery’ that I owe the payment for the second car or they will begin debt collection within 7 days! This is a scary, intimidating and scammy practice and as I was assured I would receive a refund, to then turn around and change their mind a quarter of a year later is very upsetting. I do not recommend anyone rents with this company. Maybe they will decide there is a technical issue with your booking and you will be stranded and hounded for money for a service you didn’t receive…
2025年10月15日
自発的なレビュー
autovia.it - Malpensa Aeroporto からの回答
Dear Customer,
we are truly sorry for your experience and understand your concern. We would like to clarify, however, that Autovia refers cases to the debt recovery department only when the outstanding amount is actually due, based on the contractual documentation and internal verification.
If you believe there has been a mistake or a misunderstanding, we kindly invite you to contact our debt recovery department directly, providing the case reference number and any supporting documents or correspondence. Our team will carefully review your situation and, if appropriate, carry out further checks or clarifications.
Autovia remains fully available to cooperate in resolving the matter as quickly and transparently as possible.
Best regards,
The Autovia Team
Personale gentilissimo sia all'andata…
Personale gentilissimo sia all'andata che al ritorno per la riconsegna.
2025年10月8日
autovia.it - Malpensa Aeroporto からの回答
Grazie di cuore per la sua recensione a 5 stelle!
Siamo felici che abbia trovato il nostro personale gentile e disponibile sia al ritiro che alla riconsegna del veicolo.
Il Team Autovia
Trustpilot エクスペリエンス
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