A seguito del volo cancellato, l agenzia si è subito messa a disposizione per prolungare il noleggio dell auto... personale ben formato,e la responsabile signora in gamba !!! Ottima capacità di proble... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Giunto al banco dopo un inconveniente, la gentilezza del personale è stata subito d’impatto. Sono stati d’aiuto e mi hanno assicurato un veicolo ad un costo assolutamente conveniente. Diffidate d... もっと見る
企業が回答しました
Ho noleggiato una BYD con Autovia presso l’aeroporto di Milano Malpensa e l’esperienza è stata impeccabile sotto ogni punto di vista. Prenotazione facile e veloce, con conferma immediata e tr... もっと見る
企業が回答しました
Keine schriftl. Absprachen wurden eingehalten, Service läßt sehr zu wünschen übrig, hatte für 6 Tage gebucht und alles bezahlt, sollte danach noch 1300 Euro nachzahlen weil der Wagen über 1 Monat auf... もっと見る
企業が回答しました
企業情報
当該企業による記述
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
連絡先
Via Facchinetti 51, 21019, Somma Lombardo, Lombardia, イタリア
- +39 331 639 7220
Auto e furgoni
3.4
まあまあ
285件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 92％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great rental company in Malpensa
Great rental company in Malpensa
All the staff is very polite
2026年8月7日
autovia.it - Malpensa Aeroporto からの回答
Dear Customer,
thank you very much for your review. We hope you will choose Autovia again for your future rentals.
The Autovia Team
No pongo ninguna estrella porque no me…
No pongo ninguna estrella porque no me dejan. Una vergüenza. La recogida en el aeropuerto fue un desastre. Y en la oficina nos obligaron a contratar un extra (segundo conductor) para poder conseguir el coche de alquiler. La atención horrible. Y cuando pudimos salir (después de pagar de más) de allí, el coche que nos dieron no tenía la posibilidad de deslizar el asiento del conductor (prácticamente las rodillas clavadas en el estómago). Mi consejo: búscate otra empresa de alquiler de coches.
2026年7月21日
自発的なレビュー
autovia.it - Malpensa Aeroporto からの回答
Lamentamos la experiencia que tuvo durante la recogida y la forma en que se le presentó el suplemento por el segundo conductor. Un servicio adicional debe explicarse con claridad y ser aceptado por el cliente, no percibirse como una obligación sin alternativas.
También lamentamos el problema con el asiento del conductor. Una posición de conducción tan incómoda debería haberse comprobado de inmediato y, cuando fuera posible, solucionado mediante la sustitución del vehículo.
Para verificar por qué se solicitó el suplemento y cómo se gestionó la entrega, puede enviarnos los datos de la reserva a customercare@autovia.it.
El equipo de Autovia
autovia.it - Malpensa Aeroporto からの回答
Dear Customer,
we are glad that your experience with our company was satisfactory. Thank you for your review.
The Autovia Team
Kein Vertrauen mehr
Keine schriftl. Absprachen wurden eingehalten, Service läßt sehr zu wünschen übrig, hatte für 6 Tage gebucht und alles bezahlt, sollte danach noch 1300 Euro nachzahlen weil der Wagen über 1 Monat auf dem Parkplatz der Gendarmerie stand und nicht abgeholt wurde, mußte Anwalt einschalten der dann alles regelte. Wenn ich in Italien wieder bin kein Autovia.
2025年9月5日
自発的なレビュー
autovia.it - Malpensa Aeroporto からの回答
Gentile Cliente,
ci dispiace per quanto accaduto e per il fatto che abbia dovuto rivolgersi a un avvocato.
Se un veicolo resta per un lungo periodo in un deposito o in un parcheggio delle autorità, possono essere applicati costi di custodia e recupero, ma ogni importo deve essere spiegato e documentato con chiarezza. Anche gli accordi scritti devono essere rispettati.
Comprendiamo perché questa gestione abbia compromesso la sua fiducia nella nostra società.
Il Team Autovia
Pessima esperienza e comportamento…
Pessima esperienza e comportamento totalmente inaccettabile da parte del personale del desk Autovia di Milano Malpensa. Avevo una prenotazione regolare tramite eDreams, con il cambio nome regolarmente approvato, confermato per iscritto dall'assistenza e con il nuovo voucher ufficiale già emesso a mio nome.
Una volta arrivato al desk, il personale si è rifiutato in modo del tutto arbitrario e ingiustificato di consegnarmi l'auto, ignorando le disposizioni ufficiali del broker e lasciandomi a piedi.
La cosa più scandalosa e ai limiti della truffa è avvenuta subito dopo: dopo avermi negato la vettura prenotata, l'operatore del desk ha pensato bene di "svoltarci" sopra, proponendomi privatamente un suo amico che mi avrebbe lasciato una macchina fuori circuito alla modica cifra di 80€ al giorno! Un comportamento a dir poco speculativo e non professionale, per non dire illegale.
Hanno persino provato a chiudere la pratica come "No Show" per trattenere i soldi, quando ero lì davanti a loro con i documenti corretti. Ho già avviato le pratiche legali e di reclamo formale sia con eDreams che con la direzione di Autovia allegando tutte le prove scritte. Evitate questo autonoleggio, personale scorretto e gestione imbarazzante!
2026年7月19日
自発的なレビュー
autovia.it - Malpensa Aeroporto からの回答
Gentile Cliente,
ci dispiace per quanto accaduto a Milano Malpensa. Capisco la sua rabbia, ma non possiamo accettare che Autovia venga associata a una truffa.
Quanto riferisce sulla proposta di un’auto privata fuori dai canali ufficiali è molto grave e non rientra in alcuna procedura della nostra società. La segnalazione, insieme al voucher aggiornato e alle conferme ricevute da eDreams, dovrà essere verificata con attenzione. Sarà controllata anche la chiusura della prenotazione come “No Show”, considerando la sua presenza al banco e i documenti presentati.
Ci scusiamo per il disagio e per il comportamento descritto, che non rispecchia il servizio che il nostro team è tenuto a garantire.
Il Team Autovia
Had problems with shuttle pick up
Had problems with shuttle pick up. They could not be reached on number provided so ended up paying taxi to take us to pick up location . As soon as taxi left we realised that Autovia offices where not there and someone told us that they had moved location. So again we had to go back to airport. Fortunately we finally managed to reach the company on what s app . Company told us that they had moved location but not all websites had this info updated.
2026年7月18日
autovia.it - Malpensa Aeroporto からの回答
Dear Customer,
we are sorry for the difficulties you experienced with the shuttle service and for the outdated information about the branch location. We understand the inconvenience and the additional taxi cost you had to bear.
The pick-up instructions should have been clear and updated across all booking channels. We are nevertheless glad that you were eventually able to contact the branch through WhatsApp and reach the new location.
Thank you for your feedback, which will help us improve the information provided to customers.
The Autovia Team
Staff was super nice one
Staff was super nice one! Easy to rent and customer service was good! Also took care Of my Son while he was trying to make all the papers For us ready to get the car. Felt that I can trust the company and workers. I would rent car again for sure from autovia
2026年6月27日
autovia.it - Malpensa Aeroporto からの回答
Dear Customer,
we appreciate your kind words. Our team is glad to have contributed to a positive rental experience.
The Autovia Team
Booked a car with AutoVia via EasyJet.
Booked a car with AutoVia via EasyJet.
AutoVia refused to release the car because my credit card had less than 6 months validity on it, though the easyJet T&Cs said nothing about this. They also refused to accept other cards from me or my travel companions. The receptionist was unhelpful and just said words to the effect of 'Sort it out with EasyJet - if you use these cheap operators what can you expect. If you booked direct with us you would get our full terms given you (they fitted into a large lever arch file).
The same thing also happened to the customer in front of us, who I'd met during the long wait for the shuttle.
In the end had to book via the adjacent hire desk. EasyJet have refused any refund. Combined with the preceding EasyJet flight cancellation, this made for a pretty disastrous start to the trip.
2026年6月8日
自発的なレビュー
autovia.it - Malpensa Aeroporto からの回答
Dear Customer,
we are sorry for the inconvenience experienced at pick-up and for the impact this had on the start of your trip.
To release the vehicle, a physical credit card in the customer’s name is required, valid and technically suitable to cover the security deposit, excess amounts, possible extras and contractual obligations. The remaining validity of the card may also be relevant for the pre-authorization and guarantee process.
The information about pick-up requirements is stated in the voucher, rental conditions and communications provided during and after the booking process, including through intermediaries or partner airlines. Any alternative cards can only be assessed if compatible with the cardholder, booking and applicable conditions.
We are also sorry if the assistance at the desk was perceived as unhelpful or inappropriate. Your feedback will be taken into account to improve clarity and quality of communication.
The Autovia Team
autovia.it - Malpensa Aeroporto からの回答
Dear Customer,
your positive feedback is greatly appreciated. Thank you for trusting Autovia for your rental.
The Autovia Team
autovia.it - Malpensa Aeroporto からの回答
Gentile Cliente,
grazie per la sua valutazione. Ogni riscontro positivo rappresenta per noi uno stimolo a fare sempre meglio.
Il Team Autovia
autovia.it - Malpensa Aeroporto からの回答
Dear Customer,
thank you for your kind review. We are happy that you appreciated our service.
The Autovia Team
autovia.it - Malpensa Aeroporto からの回答
Dear Customer,
we are glad to hear that you had a positive rental experience with us. Thank you for choosing Autovia.
The Autovia Team
Dårlig opplevelser
Fikk opplyst feil sted hvor Shuttlebuss hentet oss på flyplassen. Dermed kjørte en buss forbi oss. Kom oss til utleveringsstedet, bestod av en bitter liten skranke med 2 kasser. Lang kø. Når vi fikk bilen, var det en helt annen type enn den vi hadde bestilt og betalt for. Spurte etter vinterdekk, det hadde de ikke, men de skulle se om de fant kjettinger. Fikk dette tilslutt. Når vi så leverer bilen innen tiden vi skulle, ble en person med for å se på bilen. Vi fikk bekreftet at alt var ok.
2 måneder etter blir vi plutselig trukket penger fra kredittkort uten noe som helst beskjed om hva dette gjelder. Har forsøkt å sende de epost med spørsmål om hvorfor. Denne får jeg ikke svar på. Nei, styr unna!! Alt for dårlig!
2026年2月12日
自発的なレビュー
autovia.it - Malpensa Aeroporto からの回答
Kjære kunde,
vi beklager opplevelsen du beskriver, og vi forstår frustrasjonen din, både knyttet til problemene med shuttle-bussen og ventetiden ved skranken, samt belastningen som kom i etterkant.
Den reserverte bilkategorien skal respekteres i henhold til tilgjengelighet, med eventuell tildeling av en tilsvarende modell. Når det gjelder ønsket utstyr, som kjettinger eller sesongutstyr, forsøker vårt team å tilby den tilgjengelige løsningen ved henting.
Når det gjelder beløpet som ble belastet etter innlevering, skal enhver belastning være knyttet til en konkret begrunnelse og støttet av relevant dokumentasjon. Dersom du ikke har mottatt forklaring, kan du sende forespørselen på nytt til customercare@autovia.it med kontraktsnummer, dato og utleiekontor, slik at saken kan kontrolleres grundig.
Vi beklager også dersom du ikke har fått svar innen forventet tid. Tilbakemeldingen din vil bli tatt i betraktning for å forbedre kommunikasjon og kundeservice etter endt leieforhold.
Autovia-teamet
good car
good car, good price, good booking process, a little bit far from the airport, but shuttle was OK
2026年6月11日
autovia.it - Malpensa Aeroporto からの回答
Dear Customer,
we are glad that your rental experience was smooth and positive. Thank you for sharing it with us.
The Autovia Team
Very Disappointing Experience – Would Not Recommend
This has been one of the worst car rental experience I have encountered.
I returned the vehicle in excellent condition, yet I have since received a charge of €407 for alleged 4.5cm line scratch on the front bumper that was already present on the vehicle when I collected it. Fortunately, I took photographs at the time of collection, which clearly show the pre-existing damage. Despite providing this evidence, the company appeared more focused on processing payment from my card than fairly reviewing the facts presented.
The collection and return process is also inconvenient. Customers are required to take a shuttle from the airport departure area and travel a considerable distance outside the city to reach the rental office, which adds unnecessary complexity and inconvenience to the journey.
Based on my experience, I would strongly advise travellers to exercise caution when renting from this company. There are far more reputable providers available, and I will certainly be using companies such as Avis Budget Group in the future rather than independent operators promoted through airline booking channels.
For anyone travelling to Italy and considering a rental through this provider, I would recommend researching alternative options before booking.
NB: You will not be able to contact the Customer care team to talk to someone human that will be willing to hear your perspective. All you can do is send an email.
I absolutely wouldn't recommend - will gladly use AVIS next time
2026年6月15日
自発的なレビュー
autovia.it - Malpensa Aeroporto からの回答
Dear Customer,
we are sorry for the experience described and understand your disappointment regarding the charge received.
Any damage is assessed by comparing the vehicle condition at pick-up with the condition recorded at return, based on the available documentation. If you have photographs showing that the scratch was already present when the vehicle was collected, the case must be carefully reviewed to verify whether the charge was correctly applied.
We are also sorry that the shuttle process and contact with Customer Care were perceived as inconvenient or not sufficiently direct. Your feedback will be taken into account to improve dispute handling, communication and customer support.
The Autovia Team
Tutto positivo personale professionale
Tutto positivo personale altamente professionale ottima auto nuovissima super coccolati dall’inizio alla fine
2026年6月2日
autovia.it - Malpensa Aeroporto からの回答
Gentile cliente, grazie mille per la sua recensione! Il suo feedback positivo ci dà grande motivazione.
Il Team Autovia
Wait in vain for the shuttle
We called 15 times and waited for 2 hours but their pick up shuttle bus never came. Why don't they just tell the truth on the phone (that they cannot, will not), instead of promising twice to come, and never do so? Spare their customer and themselves the nerves and frustration.
2026年5月31日
自発的なレビュー
autovia.it - Malpensa Aeroporto からの回答
Dear Customer, we are sincerely sorry for the prolonged wait and for the shuttle failing to arrive despite the assurances you received by phone.
We understand the inconvenience and frustration caused by two hours of waiting and by communication that did not match what actually happened. In situations like this, customers should receive clear and realistic information regarding waiting times and service availability.
We take your report seriously and regret that the assistance provided did not meet your expectations.
The Autovia Team
Terrible
Similar experiences to orher reviews. Not only was the service in Milan rude, I actually think the company is a scam. They cancelled my pre booked and paid car because my flight was delayed. I’d even called to say the flight was delayed, I then accepted an exorbitant price hike because I now had no car and then they wouldn’t accept the same Wise Visa card I had paid with previously. Every person that day had to pay extra in their pre booking or one other couple ended up with no car. Had to go back to the airport and rented a car in minutes from Europcar ( with a smile). After reading the reviews how they have scammed lots of people, I think I dodged a disaster.
2026年5月27日
自発的なレビュー
autovia.it - Malpensa Aeroporto からの回答
Dear Customer,
we are truly sorry for the experience you described and for the negative perception of the service received in Milan. In case of a delay, vehicle availability is guaranteed within the tolerance limits stated in the rental conditions; beyond those timeframes, the booking may no longer be maintained under the original conditions.
A physical credit card in the customer’s name is also required at pick-up, suitable to cover the deposit and excess amounts. Some cards, although usable for online payment, may not be accepted as a guarantee at the counter if they do not meet the required conditions.
We understand your frustration and regret that the communication and assistance were not perceived as adequate.
The Autovia Team
Stay away
Stay away, not serious, lot of extras, not at the AirPort but in the bush, and long time , jo yo 30 min to wait at the desk. Bad, realy bad.
2026年5月25日
自発的なレビュー
autovia.it - Malpensa Aeroporto からの回答
Dear Customer, we are sincerely sorry for your negative experience.
We understand the inconvenience caused by the waiting time at the desk, the perception of extra costs, and the location of the branch in relation to the airport. We regret that these aspects made the rental experience unsatisfactory and below your expectations.
Your feedback will be taken into consideration to improve clarity, handling times, and the quality of our assistance.
The Autovia Team
Bad service
I would leave 0 stars if possible. A queue of 8 people took 2.5 h. 2 guys at their desks, every now and then one of them just left customers sitting and went on delivering the keys.
Extremely slow, seems like there's no procedure. They need 30 min per car, I've never seen something like this. Awful
2026年5月17日
自発的なレビュー
autovia.it - Malpensa Aeroporto からの回答
Dear Customer,
we are sincerely sorry for the long waiting time and understand the inconvenience experienced at pick-up.
Such a prolonged processing time does not reflect the level of service Autovia aims to provide. During busy periods, procedures may take longer, but it is essential that desk organization remains clear and efficient.
We take note of your feedback and will share it internally to improve queue management and vehicle delivery times.
The Autovia Team
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