autovia.it - Malpensa Aeroporto レビュー 

Ottima esperienza

Pessima esperienza, la qualitá del servizio svolto dai ragazzini che si trovano all'accettazione di via Europa, 20 Lonate Pozzolo é imbarazzante. Maleducati, zero problem solving

Vergognosi ,ho atteso 45 minuti in aeroporto la loro navetta, arrivo nel loro ufficio e Questa compagnia non accetta Carte di debito (tutti gli altri le accettano )per una svista ho lasciato le caste di credito a casa ma avevo 3 carte di debito , trattenuto due ore al banco tra chiamare ai numeri verdi e rimpalli vari avrei dovevo proseguire con il mio viaggio di lavoro in Francia ma sono duvuto tornare a milano in pullman e restarci una notte per poter noleggiare la mattina dopo con Locauto che non ha battuto ciglio su nulla .
se tutto è in regola per le 5 compagnie di noleggio più importanti del mondo non vedo perché una compagnia di autonoleggi minore non si allinei e pensa si possa lasciare a piedi un cliente e maltrattarlo così .Vergognatevi cambiate mestiere !

Excellent service. Easy pick up and arranged different drop off location without any fuss. Great car.

Avoid this rental company!!
We arrived at Milan airport and got the shuttle bus to the Autovia site to collect our pre booked rental car.
Stood in a queue for 2 hours waiting to be served to get our car. The service was so incredibly slow, they took at least 20 mins to serve one person.
We’d booked and paid for an automatic car and when we finally got to the service desk they didn’t have an automatic car available!! Luckily my husband doesn’t just have an auto licence as if he did we’d have been stuck..
finally got our car which seemed ok, was a VW Golf. Drive to Lake Como 1.5 hr drive and oil light comes on. Checked the oil and there was none in the tank, dip stick was dry. Phoned Autovia, they wanted us to drive the car back (1.5 hrs) with no oil to exchange the car. There was no way we were prepared to do that and lose time from our weekend break. It was agreed we could put oil in the car and get reimbursed for it. We put 1ltr in, the garage couldn’t believe it.
Returned car after our trip, started off fine, the man who did the check was happy with car.
We then discussed the oil and gave him the receipt plus the empty bottle, he then said that we should have an invoice for the oil. Advised we were not told this and a receipt was sufficient. The staff then became very rude. Told us we had to email the customer care team with photo of receipt and his manager had agreed to refund us the value of oil. We asked for a name as a reference and they refused to give us a name. Red flag!!
The guy then just stood up and walked away from us whilst we were still talking to him. I was shocked at the unprofessional manor and disgusted at the service.
We will be pursuing this and if necessary will go through a legal route at being supplied a dangerous car…. These cars are supposed to be fully checked before rental. Clearly NOT

Nice car, never had a DS before👍

Super super personale ! E super responsabile ! Auto perfetta !

We were handed a car in the rain and it was filthy - Hence we never spotted the most microscopic dent that they allege was on our watch - when photos taken on return its near impossible to see unless you catch the light exactly right and zoom in massively - so in essence unless you are an expert surveyor, there was no way our iphone pics of the car generally would reveal the mark as pre-existing in the rain!! Funny how the receiving agent walked straight to the right front fender on return. Charged an extra 265 Euro! - absolutely extortionate - this smells like a racket !!! on the positive side we claimed through RentalCover.com and they were absolutely superb!! as part of the booking .com setup

Very good car condition.Very easy process of picking-up/dropping-off the car.Very friendly and helpfull personnel.Grazie mille.

Brava Angel - buon lavoro

servizio ottimo

recently rented a car through Booking.com and unfortunately, the experience was very disappointing.
• I prepaid £181.03 for the booking in advance through Booking.com.
• At the airport desk, I was unexpectedly asked to pay an additional €100 deposit and €360 for full insurance. I have receipts for these payments, and my manager (who was traveling with me) witnessed the transaction.
• When I returned the car and reported a minor accident, the staff told me my insurance was “not showing in their system.” However, after further checking, the same staff confirmed that my insurance was valid, my €100 deposit covered me, and I had no outstanding balance (€0.00 due).
• Despite this confirmation, Thay still ask me to paid by email £1500 and after that never replied to my emails again. I still haven’t received my deposit back, and the lack of clarity has been extremely stressful—especially during a business trip when we purposely paid extra for full coverage to avoid exactly this kind of problem.

This experience left me frustrated, as I did everything correctly and still faced conflicting information, unexpected charges, and delays with my deposit refund.

I strongly urge Booking.com and their rental partner to review this case and ensure better transparency for customers in the future. Travelers deserve clear communication, fair treatment, and peace of mind when booking through such a major platform.

Ho noleggiato la mia terza auto della vacanza, quella per percorre l autostrada fino a casa, da Malpensa aeroporto fino a Firenze aeroporto. Pensando di fare la cosa migliore, ho fatto la polizza di copertura totale online, mentre per i precedenti noleggi fatta all ultimo minuto direttamente al banco del noleggio. Premetto che il ritiro è stato complesso tra localizzare la navetta, riuscire ad accatastarsi dentro come profughi, lasciati in un hangar poco distante, con tutti i bagagli e 3 bambini piccoli, ci hanno indicato la strada da percorrere per arrivare all hangar del noleggio auto. Purtroppo non sono stato troppo scrupoloso nel controllare tutti i micro danni alla carrozzeria, al momento del ritiro a Milano, in quanto 12 erano già segnalati, ma ecco la triste sorpresa al momento della riconsegna, a Firenze, una piccola fitta sulla carrozzeria al centro del tetto e un piccolissimo graffio sul cerchio.... Ho provato a parlare con il personale per scongiurare di dover pagare io i danni... Ma niente da fare, mi sono stati addebitati 555€ per una fitta da ritirare, grande come una moneta da 20cent, senza una perizia di un perito. Il che mi sembra al quanto scorretto, visti gli altri 12 danni già segnalati ancora non riparati, probabilmente verranno assegnati ad altri noleggiatori che non stipuleranno la polizza al banco, ma online tramite Booking come me, fate molta attenzione!

Auto nuove pulite è perfettamente tenute. Servizio snello e gentile.

Nice and relaxed personal, shuttle was from one exit further up, otherwise all great.

So rude and sneaky

I’m writing this even before returning my car. I couldn’t have had a worse experience at the Autovia in Milano malpensa. Big blonde lady who refused to give me her name try to rip us off badly trying to sell us a higher level of insurance that we needed (being already covered by AutoEurope insurance). She said we did not have full coverage. But then when we called it out and told her we didn’t want the cover as we had already, and us telling her she was trying to trick us into buying another cover, she treated us badly, mocking us, calling us “intelligent”, saying that we did not have full coverage _with them_ adding this last part to her script. She even told us that unfortunately given that we were not buying the full insurance coverage with them she would not give us an “Audi” because that needed the full coverage from AutoVia, and gave us another lesser car.
I speak Italian and have also overheard them ripping some poor other customers on my left. Totally unacceptable behaviour in Milano Malpensa branch. If I had the name of the lady I would definitely raise a formal complaint with the central office. Alas I don’t because the lady refused to give me her name so this one star review is all I have left

Para empezar Autoeurope no tiene autos, es un agente que trabaja con concesionarios.

Llegue al aeropuerto de Milán, tomamos un taxi para ir a la Vía del Gregge 220 según indica la reserva que llego a mi email para recoger el vehículo que hemos alquilado y llegando allí nos dijeron que la Agencia AUTOVÍA ya no se encontraba allí y que ahora están en la terminal de King Parking. Auto Europe resulto ser un agente y la agencia que nos iba a alquilar es AUTOVIA (el concesionario). Regresamos al aeropuerto, tomamos otro taxi hasta el de King Parking y resulta que la persona de AUTOVÍA que atiende allí nos indico que no había el carro Range Rover Evoque que habíamos reservado y que solo había un Audi 3 el cual no tenía el espacio suficiente para nuestro equipaje (tenemos 3 maletas grandes + 3 maletas de mano) y que además no tenían otro carro mas grande para alquilarnos.
Ademas me pidieron una garantia con mi tarjeta de credito de EUR 1100.-- durante una vigencia de 21 dias, todo esto por tan solo 3 dias de alquiler !!!
Donde se ha visto semejante atropello??

Por lo que no tuve otra opción que anular esta reserva y nos marchamos.

Habia pagado EUR 297 por adelantado, y ahora me indican que por politica de la empresa no hay devolucion de dinero.

A todos los usuarios les recomiendo NO alquilar a Autovia porque su trato es malo y no entregan el auto seleccionado y tampoco a Auto Europe porque son unos abusivos y no devuelven el dinero.

I rent every week from this company and never had any issue what so ever, but I had to return my car 1 day early in Malpensa airport, when I arrived the front desk was busy so I handed over the keys and left for it to be inspected later. I then received a call later that day to say there was damage. Luckily for me I take photos of everything when I pick up any car. I advised this is a mistake and duly sent over the photos to prove this damage was already there. I heard nothing back, so upon my arrival at Bergamo airport 3 days later I spoke to the front desk and asked what the status was, which after they looked into it advised all is closed and no further action, my photo obviously proved a point. Today I receive an email requesting 345 euro for damage (the same damage I proved was already there) I have sent another email to their customer car team showing the picture again, and have tried to call them but never any answer, is this a scam ? lets see what I get back from them but this has left a very bitter taste given I am a customer who rents from them weekly.

They refused to give us the car because the driving license wasn't "valid", even though our driving license is international and we've never had any problems with it, both in Italy as well as other countries.
I sent them three emails and never got a reply, and when I tried calling them they hung up on me.
Very unfriendly and unhelpful staff, I would give them 0 stars if I could. I'm glad that I ended up getting a car at a different car rental after hearing stories about them scamming people. Do not recommend!

Very helpful staff