Het personeel was erg vrolijk en behulpzaam. Zij namen ook alle tijd voor je terwijl er een grote rij mensen stond. We kregen een fijne auto waar we heerlijk in hebben gereden. Een super bedrijf di... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I paid for a 5 seater car but was given one with only 4 seatbelts. At the time of picking up the car, I was with my young children and elderly father and it was late and very hot and we had had a lo... もっと見る
Consegna puntuale. Auto nuova e pulita. Unico intoppo lo storno del deposito non avvenuto automaticamente, ma Comunque veloci e gentili nel risolvere la situazione .
The car rental company met my expectations with fast and friendly service. It's just a shame the windshield washer fluid was missing and the inside of the windows were very dirty.
企業が回答しました
企業情報
当該企業による記述
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
連絡先
Piazzale Mario Cobianchi Snc, 56121, Pisa, Toscana, イタリア
- +39 050 20122
Auto e furgoni
3.5
まあまあ
379件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 92％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent service and car
Excellent service and car. Car given was actually much better than the one ordered
Smooth experience throughout rental period
2026年1月8日
autovia.it - Pisa Aeroporto からの回答
Dear customer, we appreciate your positive comments and your confidence in our service.
The Autovia Team
Plus jamais AUTOVIA
Plus jamais AUTOVIA
Personnel désagréable à la prise du véhicule
Réservation C5 AIRCROSS
pour finalement obtenir une PEUGEOT 3008 avec un feu arrière droit défectueux, pas de liquide dans le lave glace, et pour finir des pneus très proches de l usure.
Au retour, personnel encore plus désagréable et qui cherchait absolument à trouver un dommage……. Coût 345 €
Vraiment fuyez ce loueur qui peut présenter un tarif concurrentiel mais gare au retour……
2025年10月27日
自発的なレビュー
autovia.it - Pisa Aeroporto からの回答
Cher Client,
nous vous remercions d’avoir partagé votre expérience et sommes sincèrement désolés pour les désagréments que vous décrivez. Les situations évoquées, notamment l’état du véhicule et l’attitude du personnel lors de la prise en charge et de la restitution, ne correspondent pas aux standards de qualité, de sécurité et de courtoisie que Autovia s.r.l. s’efforce de garantir.
Nous tenons à préciser que, conformément à nos conditions de location, le véhicule remis peut être d’une catégorie équivalente à celui réservé. Cela dit, cela ne justifie en aucun cas d’éventuels défauts techniques, un manque d’entretien ou une communication inappropriée avec le client. Toute anomalie signalée sur le véhicule doit être traitée avec sérieux et professionnalisme par notre équipe.
Concernant le montant facturé au retour, les contrôles des dommages sont effectués selon des procédures documentées, en comparant l’état du véhicule à la prise et à la restitution. Nous comprenons néanmoins votre mécontentement et restons disponibles pour réexaminer votre dossier si vous le souhaitez.
Nous sommes conscients de l’impact de ce type d’expérience sur la confiance de nos clients et regrettons sincèrement l’impression négative laissée.
Cordialement,
L’équipe Autovia
Si inventano danni ridicoli…
Si inventano danni ridicoli preesistenti e non segnalati. Non fidatevi e non noleggiate da questa azienda. Fanno prezzi stracciati per poi caricare danni inesistenti su auto consegnate in condizioni pietose
2025年12月20日
自発的なレビュー
autovia.it - Pisa Aeroporto からの回答
Gentile Cliente,
la ringraziamo per aver espresso il suo punto di vista e siamo sinceramente dispiaciuti per la percezione così negativa che riporta. Comprendiamo il suo disappunto, soprattutto quando si ha la sensazione che vengano attribuiti danni ritenuti preesistenti.
Desideriamo chiarire che la nostra società non “inventa” danni: le verifiche sui veicoli avvengono secondo procedure strutturate e documentate, sia al momento del ritiro sia alla riconsegna, con controlli visivi e supporto fotografico. Tutti i danni rilevati vengono confrontati con quelli già registrati in uscita e solo le difformità non presenti inizialmente possono essere oggetto di addebito.
Ci dispiace se lo stato del veicolo e la gestione della situazione non sono stati all’altezza delle sue aspettative. Il nostro impegno è quello di offrire un servizio trasparente e corretto, indipendentemente dalla tariffa applicata, e il feedback dei clienti è fondamentale per individuare eventuali criticità e migliorare il servizio.
Rimaniamo disponibili ad approfondire quanto accaduto e a fornire chiarimenti puntuali sulla sua esperienza.
Cordiali saluti,
Il Team Autovia
Personale altamente qualificato
Personale altamente qualificato, professionale e gentilissimo.
2025年12月20日
autovia.it - Pisa Aeroporto からの回答
Gentile cliente, il suo commento ci rende orgogliosi del lavoro svolto dal nostro team. Grazie per averci scelto.
Il Team Autovia
Cordialità e professionalità del…
Cordialità e professionalità del personale.
Puntualità nella consegna e nel ritiro dell'autoveicolo.
Veicolo nuovo, pulito e ottimamente tenuto.
2025年12月9日
autovia.it - Pisa Aeroporto からの回答
Grazie per la recensione a 5 stelle!
Siamo felici che la sua esperienza con Autovia sia stata positiva.
La aspettiamo con piacere per un prossimo noleggio!
Il Team Autovia
Cortesia al front office ottimo
Cortesia al front office, consegna rapida in uscita e entrata check out veloce
2025年12月9日
autovia.it - Pisa Aeroporto からの回答
Grazie per la recensione a 5 stelle!
Siamo felici che la sua esperienza con Autovia sia stata positiva.
La aspettiamo con piacere per un prossimo noleggio!
Il Team Autovia
Charges to us for other people's damage
I booked a rental car with Autovia because they were more affordable than other companies — unfortunately, that ended up costing more in the long run.
We collected the vehicle late in the evening, in the dark, and no staff member was available to check the condition of the car with us. The car already had multiple areas of visible damage. The next morning, we took detailed photos and videos because the damage looked far more extensive than what was recorded.
After returning the car, Autovia claimed that a wheel was damaged during my rental — something I know did not happen and was never caused by me. They refused to consider our photos (taken less than 12 hours after pickup) and could not provide any pre-rental photos to prove the damage wasn’t already there. Despite my dispute, they charged my dad’s card without resolution.
Very disappointing experience. Even though the rental price may look cheaper upfront, be cautious — any pre-existing damage not accurately recorded could result in unexpected charges. I would not rent from Autovia again.
2025年9月24日
自発的なレビュー
autovia.it - Pisa Aeroporto からの回答
Grazie mille per le 5 stelle! Siamo felici che la sua esperienza sia stata positiva e speriamo di rivederla presto per un nuovo noleggio.
Il Team Autovia
Mafia metode
De påstod at der var en ridse i bilen, som man ikke kunne se…vi havde billeder af bilen inden udlejning. Og de sagde, at hvis vi ikke accepterede ville de finde flere. Total mafia metode.
2025年11月23日
自発的なレビュー
autovia.it - Pisa Aeroporto からの回答
Kære kunde,
tak fordi du delte din oplevelse. Vi er oprigtigt kede af at høre om den negative følelse, du har haft, og vi bemærker, at den anvendte betegnelse er meget kraftig og ikke passende, selvom vi forstår, at den stammer fra frustration.
Vi vil gerne forsikre dig om, at vores virksomhed aldrig bruger urimelige metoder eller pres over for kunder. Inspektionen af bilen ved både udlevering og aflevering følger faste procedurer, med dokumentation og interne fotos. Hvis en kunde fremlægger billedmateriale, bliver det altid vurderet nøje, og sagen kan blive genovervejet, hvis der fremkommer relevante oplysninger.
Vi står naturligvis til rådighed for at gennemgå sagen i detaljer og give dig et klart svar.
Kontakt os gerne på customercare@autovia.it
, og vedhæft kontraktnummeret samt de billeder, du har taget, så vores team kan hjælpe dig hurtigt og gennemsigtigt.
Vi beklager, at din oplevelse ikke levede op til forventningerne, og vi står til rådighed for yderligere afklaringer.
Med venlig hilsen,
Il Team Autovia
Tutto perfetto
Esperienza fantastica tutto perfetto e staff veramente gentile
COMPLIMENTI ..!!!
2025年11月21日
autovia.it - Pisa Aeroporto からの回答
Grazie per la sua valutazione a 5 stelle!
Siamo felici che tutto sia stato perfetto e che il nostro staff le abbia fatto un’ottima impressione.
A presto!
Il Team Autovia
This has been the worst and most…
This has been the worst and most unprofessional car rental experience I have ever had. I have travelled to many countries around the world, but nothing like this has ever happened to me before, especially with a company like Autovia.
I had booked a car through Booking and paid in advance, including the extra insurance. When I arrived at the Autovia desk at Pisa Airport, the staff member (a bald man) was extremely rude, offensive, and showed discriminatory behavior. Even though my payment had already been processed by the bank, he refused to give me the car. When it was time to leave the deposit with my card, he simply said the card “doesn’t work” and cancelled my reservation.
He kept the money, but I received no car. He made me wait for two hours and then told me he “didn’t want to deal with me anymore,” yet he still kept the payment. This is unacceptable and completely unprofessional. Avoid this company at all costs — they take your money and do not provide the service.
After this terrible experience, I went to OkMobility, where Alessia assisted me. She was polite, professional, and very helpful. My bank card worked perfectly there, and I completed the payment with no issues. OkMobility solved my problem immediately and provided excellent customer service.
2025年11月15日
自発的なレビュー
autovia.it - Pisa Aeroporto からの回答
Dear Customer,
thank you for taking the time to share your experience. We are truly sorry to read what happened, as the situation you describe does not reflect the level of professionalism, respect and reliability that our company strives to ensure across all branches.
We would like to clarify that, in order to activate a rental agreement, a physical and nominative credit card is always required, as it must allow the security deposit to be pre-authorized. Each rental company can define which forms of guarantee it accepts, within the limits of the law, and a contract cannot be issued if the required financial guarantees are not met. That said, no operational issue should ever translate into rude or inappropriate behaviour toward a customer: what you reported will be reviewed internally with the utmost attention.
Regarding your prepaid booking, when a rental agreement cannot be issued, the customer is entitled to the correct management of the reservation and any refund, according to the conditions of the platform used (in this case, Booking). We are fully available to verify your case and clarify every aspect.
Please contact us at customercare@autovia.it
, providing:
your booking reference,
proof of payment,
any communication you have received,
so we can review the situation and give you a complete and prompt reply.
We are sincerely sorry for the negative impression you were left with and remain at your disposal to assist you further.
Kind regards,
Autovia Team
Terrible Experience, Avoid Autovia
Booked a fully prepaid car through Ryanair. My flight was delayed by one hour, and Autovia refused to give me the car with zero flexibility. Staff were rude and unhelpful, offered no solutions, and kept the full payment.
Even worse, my booking shows the car as “in trip”, although I NEVER received any car.
Looks like a pattern based on other reviews — take the money, refuse the service.
Avoid this company.
2025年11月14日
自発的なレビュー
autovia.it - Pisa Aeroporto からの回答
Dear Customer,
thank you for sharing your experience. We are truly sorry for what happened and understand your frustration caused by the flight delay and the difficulties encountered at pick-up.
Since your booking was fully prepaid through Ryanair, the management of the payment — including any refund — is handled exclusively according to the terms of the platform you booked with. When a rental agreement is not issued, as in your case, only the booking portal can process the financial aspects of the reservation.
For this reason, we kindly ask you to contact Ryanair Customer Service directly, providing:
your booking reference,
your actual flight arrival time,
any documentation received at the airport.
Ryanair will be able to assist you in reviewing your case and managing any refund, while our team remains available to clarify everything related to the events at our branch.
We sincerely regret that your experience was not positive and remain at your disposal for any further assistance within our competence.
Kind regards,
Autovia Team
autovia.it - Pisa Aeroporto からの回答
Grazie di cuore per la sua valutazione a 5 stelle!
Siamo lieti che gentilezza, disponibilità e simpatia del nostro team siano state pienamente percepite: è proprio questo il tipo di accoglienza che vogliamo garantire ogni giorno.
A presto per un nuovo noleggio!
Il Team Autovia
Cordialità
La gentilezza la disponibilità e la bravura del personale che ti accoglie e ti informa
2025年11月10日
autovia.it - Pisa Aeroporto からの回答
Grazie per la sua splendida recensione!
Siamo davvero felici di sapere che ha apprezzato la cordialità, la disponibilità e la professionalità del nostro personale: l’accoglienza del cliente è una priorità per Autovia, e sapere di averle lasciato un’impressione positiva è per noi motivo di grande soddisfazione.
La aspettiamo con piacere per un prossimo noleggio!
Il Team Autovia
Unjustified claim for damages
Initial Car Inspection:
When I picked up the car, I immediately noticed two scratches—one located on the roof and another on the rear bumper. I reported both to the rental agent. The agent made a note of the roof damage but dismissed the scratch on the bumper, saying it was minor and could be polished out.
Post-Return Damage Claim:
Despite this initial assessment, six (!) days after returning the vehicle, Autovia contacted me and claimed I was responsible for the bumper damage. As a result, they charged me 240 euros for the repair.
Concerns about Business Practices:
This experience left me with the impression that Autovia may be seeking additional income by charging for damages that were previously dismissed or considered insignificant. The situation felt unfair and left me feeling misused, even though the damage was covered by insurance.
Advice to Future Renters:
Based on this experience, I strongly recommend thoroughly inspecting your rental car at the time of pickup. Make sure to insist that the agent registers every single mark or scratch you find, no matter how small it may seem.
2025年8月29日
自発的なレビュー
autovia.it - Pisa Aeroporto からの回答
Dear Customer,
thank you for sharing your feedback, which allows us to further review the situation. We are truly sorry for the inconvenience and understand your frustration regarding the handling of the reported damage.
Please note that, as stated in our Rental Terms and Conditions, every vehicle is thoroughly checked both at pick-up and return. In cases where damages are detected later — for instance, when the vehicle is returned outside office hours — our procedure includes a photo and expert inspection, followed by an official e-mail containing all the related documentation. Customers are then given seven working days to provide any comments or objections, which are always reviewed carefully.
We remain at your full disposal to re-examine your case in detail and provide all clarifications needed. Should any error be confirmed, the related charge will, of course, be adjusted accordingly.
Please contact us at customercare@autovia.it
, specifying your rental agreement number and all relevant details.
Transparency and fairness toward our customers are essential values for our company, and we are committed to ensuring every case is handled accurately and professionally.
Kind regards,
Autovia Team
Rent A Wreck
Pressured into the upgrade on the insurance and when we went to collect the car, the whole offside of the car was badly damaged. The rear door was badly dented and would not shut properly and had to be lifted up to try and shut it. The door had also sharp edges due to the damage. When we went back to request a different vehicle, we were told there were no other vehicles available even though the parking area was full of their cars. Initially the rental agent was friendly but when we returned to explain about the damage and there was, in our opinion a safety issue with the rear door, the rental agent became very hostile!
Due to the time, we had no option but to take the vehicle but when sitting in the back, we had to exit out of the other side of the vehicle. We initially collected the vehicle from Pisa airport and returned it at Venice airport where the agent confirmed that the vehicle should not have been rented in the condition that it was in. Despite having sent emails and chase up emails to Booking.com and Autovia, nobody has bothered to acknowledge or reply!
4/12/25 STILL WAITING FOR A REPLY FROM CUSTOMER SERVICES AT AUTOVIA DESPITE HAVING SENT THE INFORMATION TO THEM TWICE!
2025年9月27日
自発的なレビュー
autovia.it - Pisa Aeroporto からの回答
Dear Customer,
we are truly sorry for what happened and we fully understand your dissatisfaction, especially regarding the condition of the vehicle and the lack of follow-up on your reports.
Please note that all Autovia vehicles undergo technical and safety inspections before delivery. A car showing any structural damage or defects that could affect its safety should never be released for rental. If this occurred in your case, it represents an isolated irregularity which will be investigated with our Pisa branch.
Regarding the vehicle replacement request, please note that — even when cars are visible in the parking lot — they may already be reserved or belong to different categories, which can limit immediate availability.
We also sincerely apologize if the interaction with our staff did not reflect the professionalism and courtesy we expect from all our team members. The behavior you described does not align with Autovia’s service standards or company values.
We kindly ask you to contact us at customercare@autovia.it, providing your rental agreement number and any photos or correspondence you may have. Our dedicated department will review the case with both the Pisa and Venice locations and send you an official response.
Once again, we apologize for the inconvenience caused and thank you for your detailed feedback, which helps us improve our safety checks and communication processes.
Kind regards,
The Autovia Team
Autovia Pisa awful
Update - thank-you for your reply. I’m assuming that the reply is coming from Autovia head office. What information can i give you so that you can identify my case?
we felt that we were given a very poor car by Autovia, and that we were effectively being set up by Autovia for them to claim from us.
They have now taken money from my credit card claiming that we damaged the car but we have photos showing the damage was present when we collected the car
The first bad sign was the force of argument the Autovia rep put into persuading us to take their extra insurance. Much more than we ever experienced before. We actually have our own insurance so I didn’t want theirs. However, I would not like to claim under my insurance for this amount as it will damage my premiums and I don’t think this is a valid claim in any event.
The second bad sign was the poor quality of the car we were given. For instance, if you look at the roof of the car it is full of bumps and repaired damage, that is not even acknowledged on the car damage diagram
The car didn’t drive well either. We could have asked for another car, but we were rushing to get to a ferry.
I did take collection photos of the car, which was in any event covered in damage on collection.
Of the two alleged damage items, I cannot recall either happening during us driving. We have photos showing the alleged damage on the windscreen from the start of the hire
The third bad sign was that, on return and after I refused to accept the damage report, the company promised to send me their paperwork within two days. In the event, this only arrived 2 weeks later.
We replied but did not receive a response. Then another 2 months later they took money from credit card which I have now asked the credit card to repay and dispute with them. Just a lot of time wasted and an awful car
2025年8月13日
自発的なレビュー
autovia.it - Pisa Aeroporto からの回答
Dear Customer,
we are truly sorry for your experience and fully understand your frustration. What you describe does not reflect the transparency, service quality, and customer care standards that Autovia is committed to upholding at all its branches, including Pisa Airport.
Please note that any reported damage is carefully documented with photographic evidence and technical reports, kept on file for both customer and company protection.
If you have photos showing that the damage was already present at pick-up, we kindly ask you to send them to customercare@autovia.it
, including your rental agreement number — we will immediately review your case and verify the correctness of the charge.
Regarding insurance, our additional protection plans are always optional, never mandatory. We apologize if the communication at the counter was perceived as insistent or unclear.
We also value your feedback on the vehicle’s condition and will conduct an internal review to ensure that all cars meet Autovia’s required safety and quality standards.
We sincerely apologize for the inconvenience and the time you have spent dealing with this matter.
Please allow us the opportunity to review your case — we will provide a full and official explanation as soon as possible.
Kind regards,
The Autovia Team
Schnelle und problemlose Abwicklung
Wir konnten das Mietauto pünktlich übernehmen. Die Abwicklung war problemlos, das Auto war sauber und sehr gut ausgestattet. Bei der Rückgabe hat der Mitarbeiter uns gefragt ob alles in Ordnung war und ob der Tank gefüllt ist. Wir waren rundum zufrieden.
2025年10月13日
autovia.it - Pisa Aeroporto からの回答
Sehr geehrter Kunde,
vielen Dank für Ihre freundliche Bewertung! Wir freuen uns sehr, dass Sie mit der pünktlichen Übergabe, der Sauberkeit und Ausstattung des Fahrzeugs sowie mit unserem Service-Team rundum zufrieden waren.
Eine schnelle und reibungslose Abwicklung ist unser Ziel – umso schöner zu hören, dass Sie genau das erlebt haben.
Wir würden uns freuen, Sie bald wieder bei Autovia begrüßen zu dürfen!
Mit freundlichen Grüßen,
Das Autovia-Team
Teicams serviss
2025年10月20日
autovia.it - Pisa Aeroporto からの回答
Cienījamais klients,
paldies par jūsu 5 zvaigžņu novērtējumu un pozitīvo atsauksmi! Mums ir liels prieks dzirdēt, ka mūsu pakalpojums jums šķita lielisks — klientu apmierinātība ir mūsu galvenā prioritāte.
Mūsu komanda katru dienu cenšas nodrošināt ātru, laipnu un kvalitatīvu apkalpošanu, un jūsu atsauksme ir mums lielisks iedrošinājums turpināt tādā pašā garā.
Ceram drīzumā atkal jūs redzēt un sniegt vēl vienu patīkamu nomas pieredzi.
Autovia komanda
autovia.it - Pisa Aeroporto からの回答
Dear Customer,
thank you very much for your wonderful review! We’re delighted to know that you found our service great, smooth, and hassle-free — exactly the kind of experience we aim to deliver to all our customers.
Your appreciation and recommendation mean a lot to us and motivate our team to keep providing reliable, high-quality service every day.
We look forward to welcoming you again soon for another easy and enjoyable rental experience.
The Autovia Team
Trustpilot エクスペリエンス
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