Het personeel was erg vrolijk en behulpzaam. Zij namen ook alle tijd voor je terwijl er een grote rij mensen stond. We kregen een fijne auto waar we heerlijk in hebben gereden. Een super bedrijf di... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I paid for a 5 seater car but was given one with only 4 seatbelts. At the time of picking up the car, I was with my young children and elderly father and it was late and very hot and we had had a lo... もっと見る
Consegna puntuale. Auto nuova e pulita. Unico intoppo lo storno del deposito non avvenuto automaticamente, ma Comunque veloci e gentili nel risolvere la situazione .
The car rental company met my expectations with fast and friendly service. It's just a shame the windshield washer fluid was missing and the inside of the windows were very dirty.
企業が回答しました
企業情報
当該企業による記述
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
連絡先
Piazzale Mario Cobianchi Snc, 56121, Pisa, Toscana, イタリア
- +39 050 20122
Auto e furgoni
3.5
まあまあ
380件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 92％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Prepare to pay extra unexpected “fees” if you rent at Autovia
We rented a car at Autovia in Pisa, Italy for 7 days. A brand new Ford Puma, that had only driven about 2500 km.
When we had the car, everything was fine, but when we delivered it, the chaos began.
We were going to fly early, so we used the drop off box in the morning. We took pictures of our car 7:45, 15 minutes before our rental period expired and nothing was to see.
When we got back home, they suddenly send a letter with a picture of a big scratch, and a charge of 292€. It was obvious on the pictures that it was taken at sunset, so probably about 10 hours after our reservation period ended.
We replied immediately and send all our own pictures back to them. After 14 days they responded that they could not accept our pictures. We again answered straight away, but this time it took more than a month before they replied - but without an answer, only the charge.
When we first got our car we saw that 2 times with 14-days interval before us, there had been registered damage to the car. Due to our experience, we find this very suspicious. We can’t prove it, but with the damage record on the car, we suspect them to make scratches on the car to charge extra money. All the damages was mysteriously in a scale were they don’t affect the function of the car - and it can still be rented out.
They take extra fees, they dont reply to you and since they have reserved a deposit they can just take away your money, no matter your complaint. Every other car rental company must be more professional than Autovia…
2025年8月25日
自発的なレビュー
autovia.it - Pisa Aeroporto からの回答
Dear Customer,
we are truly sorry to read your review and fully understand your frustration regarding the situation you described. However, we would like to clarify some key points to ensure full transparency.
The post-rental damage inspection is always carried out by qualified staff following a standardized procedure, even when the vehicle is returned using the drop-off box. In these cases, the inspection takes place when the branch reopens, and if any new damage is found that was not recorded at check-out, an official photographic report is issued. This documentation – complete with date, time, and technical details – is always available to the customer for verification.
We appreciate that you sent your own photos, but unfortunately, such images do not always allow a complete and verifiable assessment of the surfaces or lighting conditions at the time of return. Our damage department carefully reviews every claim and no charge is ever applied without objective, traceable evidence.
Regarding the deposit, its management and related authorizations follow banking procedures defined in our Terms and Conditions, designed to protect both the customer and the company.
That said, we sincerely apologize for the delay in communication and for the lack of clarity you experienced. Please contact us with your rental agreement number and damage case ID, so we can review your file in detail and provide a specific follow-up.
Transparency, customer care, and reliability are core values for Autovia, and your feedback will be shared with our quality department to further improve our internal process.
Thank you for bringing this to our attention.
Il Team Autovia
WARNING
WARNING – Avoid AutoVia at Pisa Airport!
We never even got our rental car despite a confirmed booking. The staff refused to accept a credit card from one of our travel companions – something every other company allows. The woman at the desk was extremely rude and made no effort to solve the issue. She even admitted that if the manager had been there, it would have been fine – but since she wasn’t, we were simply left stranded.
Unprofessional, unfriendly and unreliable. Save yourself the trouble and rent from another company.
2025年9月25日
自発的なレビュー
autovia.it - Pisa Aeroporto からの回答
Dear Customer,
thank you for sharing your feedback with us. We are truly sorry to hear about the difficulties you experienced at our Pisa Airport location and for the impression of unprofessionalism you received. This is not the level of service we aim to provide.
We fully understand your disappointment at not being able to collect the vehicle despite holding a confirmed booking. Credit card requirements are part of international rental standards, but we regret if this was not communicated clearly or handled with the necessary courtesy. The attitude you describe does not reflect the values of our company, and we will be addressing this internally with the local team.
Please allow us the opportunity to look into your case in more detail. We kindly invite you to reach out through our official customer care channels so that we can review what happened and assist you further. Your feedback is very important to us and will help us improve both our service and communication.
Best regards,
The Autovia Team
First of all the desk is quite far from…
First of all the desk is quite far from the terminal and they do not tell you this so they can charge as "on site" It took me asking several people before I found someone who could direct me to where they were. Then when I arrived there was no one at the desk, and no one who answering any of the numbers available. I had to wait for twenty minutes before someone showed up, no apology. The car was fine overall, although some of the media stuff didn´t work which was annoying and inconvenient. I had to drop off when they weren´t open and it was dark at the time. After 3/4 days, they contacted me about a "scratch" that was tiny and nearly invisible and not there when i left the car. They want to charge me over 200 euros for this! I have external insurance so it doesn´t matter, but it feels very like a scam. I see from reviews many other people have similar experiences. I complained about it, they say it was discovered imediately and that because I was using out of hours service, I have to accept their word. I would never use this company again, and would not recommend to anyone, even with insurance.
2025年8月30日
自発的なレビュー
autovia.it - Pisa Aeroporto からの回答
Dear Customer,
we’re sorry to read about your dissatisfaction and we understand the inconvenience you described. However, we would like to clarify a few important points:
Office location: as you may have seen, Pisa Airport has a large rent-a-car hall located a short distance from the terminal. This is indicated on the booking voucher; unfortunately, the internal and external signage at the terminal is not under our control.
Waiting times: at certain times, brief waits can occur due to managing customers both inside and outside the office, but our staff is always present to ensure service. We’re sorry if the operator’s attitude was not appropriate; we will address this internally.
After-hours drop-off: as specified in the contract, if the vehicle is returned outside office hours, it is inspected at the next opening. If damage not previously reported is found, a case is opened automatically.
For any dispute, please remember you can send photos or videos taken at the time of drop-off, which will help us verify the matter accurately.
Please write to customercare@autovia.it
with your contract details so we can review your report in depth.
Kind regards,
Autovia Team
Réservation refusée car il manquait un "T' dans le nom de famille de la Réservation. L agence n'a pas voulu nous donner la voiture ,nous nous sommes donc retrouvé sans voiture.
Malgré un contact avec la plate-forme de réservation vipcars.com pour essayer d'arranger les choses, nous n'avons jamais pu obtenir la voiture. La solution ,une nouvelle réservation a 3 fois le prix. Nous avons donc choisi le train et refuser cette arnaque.
2025年9月28日
自発的なレビュー
autovia.it - Pisa Aeroporto からの回答
Cher Client,
nous vous remercions d’avoir partagé votre expérience, même si nous sommes désolés de lire ce qui s’est passé. Nous comprenons votre frustration de ne pas avoir pu retirer le véhicule réservé en raison d’une erreur dans les données personnelles et des difficultés que cela a entraînées.
Nous tenons à préciser que, pour des raisons de sécurité et de conformité avec les procédures de location, les informations indiquées dans la réservation doivent correspondre exactement à celles figurant sur le document d’identité et la carte de crédit présentés lors du retrait. Il s’agit d’une exigence indispensable à laquelle nous ne pouvons pas déroger.
Nous regrettons toutefois que la gestion de cette situation n’ait pas été suffisamment claire ou qu’aucune solution alternative satisfaisante ne vous ait été proposée. Nous vous invitons à contacter notre service clientèle via nos canaux officiels, afin que nous puissions analyser votre dossier plus en détail et vous apporter une assistance directe.
Cordialement,
L’équipe Autovia
A déconseiller si vous n'avez pas de…
A déconseiller si vous n'avez pas de carte de crédit. Les cartes de debit françaises ne sont pas acceptées. Moralité : trois heures de palabres et une arnaque de 420 € à payer pour finir par obtenir la voiture déjà payée. Merci autovia pour ce début de vacances stressant et onéreux
2025年9月8日
自発的なレビュー
autovia.it - Pisa Aeroporto からの回答
Cher client,
nous sommes désolés de lire votre insatisfaction. Toutefois, nous tenons à préciser que la carte de crédit au nom du conducteur principal est une exigence clairement indiquée dans les conditions de réservation ainsi que sur le bon émis par le courtier. Les cartes de débit, y compris les cartes françaises, ne sont pas acceptées pour le blocage du dépôt, opération nécessaire afin de finaliser la location.
L’alternative proposée, dans certains cas et à titre exceptionnel, est l’achat d’une couverture supplémentaire permettant de réduire ou de gérer différemment le dépôt, mais il ne s’agit pas d’un coût obligatoire.
Nous nous excusons si la gestion de votre dossier a entraîné des attentes et des désagréments, et nous restons à votre disposition à l’adresse customercare@autovia.it
pour toute précision concernant votre contrat.
Falscher Schadens-Vorwurf von AUTOVIA
UPDATE auf Antwort von AUTOVIA am 17.09.25:
Ich habe Ihnen meine Foto-Beweise zugesendet, auf denen klar ersichtlich ist, dass ich keinen Kratzer verursacht habe. Nach 29 Tagen bekomme ich dann Ihren Schadensbericht. Das ist eine extrem lange Zeit in der eine andere Person problemlos den von Ihnen gemeldeten Schaden verursachen kann. Ich habe diesen Schaden jedenfalls nachweislich nicht verursacht. Ich habe außerdem sofort mit Ihnen Kontakt aufgenommen, um mit meinem Foto zu beweisen, dass ich den Schaden nicht verursacht habe. Sie schrieben mir jedoch erst nach 15 Tagen, also 8 Tage nach Ihrem Überweisungs-Ultimatum, zurück und Sie schrieben, dass Sie mein Foto nicht akzeptieren.
Ich frage mich also, wie genau ich mich gegen Ihre Unterstellung eines Schadens hätte wehren sollen, wenn Sie 1. nicht reagieren und 2. keinen Gegenbeweis akzeptieren.
Ich mietete ein Auto von AUTOVIA Ende Juli 2025 bis Anfang August 2025 vom Flughafen Bergamo mit Rückgabe am Flughafen Pisa.
Bei der Rückgabe morgens um 06:00 Uhr am Rental Car Park am Flughafen Pisa machte ich 2 Fotos meines Autos, um Beweise zu haben, dass ich keine Schäden daran verursacht habe.
Genau 29 Tage später bekam ich eine Nachricht, dass ich für einen Schaden aufkommen müsse, der auf der Motorhaube entstanden sei. Dazu ein sehr schlecht aufgelöstes Foto eines Kratzers von ca 7-10cm Länge. Dazu ein Ultimatum von 7 Tagen den Schaden zu bezahlen.
Auf meinen eigenen Fotos war der Schaden eindeutig nicht sichtbar. Ich kontaktierte AUTOVIA und berichtete, dass ich nicht für den Schaden verantwortlich sei und dass ich nicht dafür aufkommen werde.
Es kam bis heute, 15 Tage später, keine Antwort von AUTOVIA. Das Vermietportal discovercars.com empfahl mir den Schaden zu zahlen und meine extra abgeschlossene Versicherung zu nutzen, um die Zahlung zurückzuerhalten, was gut geklappt hat.
Heute bekam ich endlich eine Antwort von AUTOVIA, dass ich, sobald ich den Schlüssel des Mietwagens bei der Autorückgabe in den Briefkasten der Mietwagenfirma einwerfe, Ihren Bedingungen nach Paragraph 4.5. zustimme, dass Ihr Personal später zu Öffnungszeiten prüft, ob Schäden entstanden sind.
Das heißt also übersetzt: Wenn man den Schlüssel bei AUTOVIA morgens oder abends/nachts in deren Rückgabe-Briefkasten wirft, gibt man sich der Willkür der Mitarbeiter hin.
Das Ganze klingt für mich deutlich nach gezielter Versicherungs-Abzocke. Viele kennen die Situation bereits, dass in Italien die meisten Mietwagen schon mit ordentlichen Kratzern zur Verfügung gestellt werden. Der mir in Rechnung gestellte Kratzer kostete offenbar 345€.
Ich kann den Vermieter nicht empfehlen. Auf jeden Fall eine Zusatzversicherung wählen und möglichst bei einem Mitarbeiter den Schlüssel abgeben, denn sonst läuft man offenbar Gefahr einen Schaden unterstellt zu bekommen.
2025年9月1日
自発的なレビュー
autovia.it - Pisa Aeroporto からの回答
Sehr geehrter Kunde,
wir bedauern, dass Sie Ihre Erfahrung so empfunden haben. Wir möchten jedoch betonen, dass unsere Verfahren klar und transparent sind: gemäß Artikel 4.5 der Mietbedingungen gilt der Vertrag als akzeptiert, wenn die Rückgabe außerhalb der Öffnungszeiten erfolgt und der Schlüssel in den Briefkasten eingeworfen wird. In diesem Fall wird das Fahrzeug bei Öffnung von unserem Personal überprüft, und eventuelle Schäden werden dokumentiert.
Wir möchten auch klarstellen, dass alle Schäden fotografisch erfasst und mit dem Kunden kommuniziert werden. Sollten Sie der Meinung sein, dass der Schaden nicht von Ihnen verursacht wurde, können Sie jederzeit unseren Customer Care (customercare@autovia.it
) mit Ihren Fotos und Belegen kontaktieren, um eine detaillierte Prüfung einzuleiten.
Anschuldigungen von "Abzocke" weisen wir entschieden zurück: unsere Praktiken entsprechen den Standards der gesamten Mietwagenbranche.
Mit freundlichen Grüßen,
Autovia Team
No problems with Car/Fraudulent charges made to my credit card a month after hire!
No problems with Car, problems afterwards with 'charges' made to my credit card for no justified reason.
Autovia.it also do not respond to e-mails and their desk at Pisa Airport was not able to, or unwilling to help. I have video evidence that the car was returned full and with no damage!
Appalling service, charges now being disputed via credit card company.
*********** UPDATE 24th SEPT ************
Autovia.it have seen my photos and video of UNDAMAGED car left at their return location. They quote 'terms & conditions' say that it DOES NOT MATTER IF THE CAR WAS DAMAGED WHILST BACK IN THEIR CARE, as I used "Key Drop" service.
I thought taking a video and submitting it would help them see sense.
It seems they ARE determined to defraud their customers of money by 'claiming for damages' which are not the responsibility of their customers.
AUTOVIA.IT i hope Karma gets you. I will spend my time now telling people of your terrible service and dishonest business practises I have experienced first hand!
2025年8月24日
自発的なレビュー
autovia.it - Pisa Aeroporto からの回答
Dear Customer,
we are sorry for your disappointment. Please note that a damage to the rear bumper was found and documented at the moment of return. An e-mail with the request for payment was sent to you on 26/06 at 16:14. If you haven’t received it or need us to resend the documentation, please contact us at customercare@autovia.it
so we can assist you further.
Best regards,
Autovia Team
Good experience with this car rental…
Good experience with this car rental firm. There was a long queue and wait at the counter but then all friendly and smooth.
No aggressive haggling about extra insurance sometimes encountered with other firms.
2025年9月6日
autovia.it - Pisa Aeroporto からの回答
Dear Customer,
thank you for your positive feedback! We’re glad to hear you appreciated our service. Next time, we’ll do our best to earn that fifth star!
Best regards,
The Autovia Team
No renten un auto en AUTOVIA
Alquilé un auto por un día, retirado en el aeropuerto de Venecia y devuelto en Pisa. Nadie de la empresa me acompañó ni en la entrega ni en la devolución para constatar el estado del vehículo.
Al momento de devolverlo, yo mismo revisé cuidadosamente el auto y no encontré ningún rayón. Sin embargo, días después me reclamaron por dos supuestos daños. En las fotos que yo tomé en Pisa se aprecia uno de ellos, muy pequeño, que finalmente no me cobraron. El cargo de 345 euros corresponde a otro rayón, apenas un poco más grande pero igualmente mínimo, que según ellos estaría en el costado del vehículo. Ese daño no aparece en mis fotos simplemente porque no estaba allí al momento de la devolución.
Cuando pedí pruebas claras, primero me enviaron una foto de cerca sin contexto alguno. Al solicitar una imagen completa del lateral del vehículo, en lugar de aportarla me respondieron únicamente con un dibujo marcado con una cruz.
Cobrar esa suma por un daño mínimo y no constatado en persona, sin evidencia fotográfica válida, constituye un abuso inadmisible y una práctica que exige una respuesta inmediata.
2025年7月28日
自発的なレビュー
autovia.it - Pisa Aeroporto からの回答
Estimado Cliente,
lamentamos sinceramente su malestar. Queremos precisar que nuestras verificaciones de daños se realizan siempre siguiendo procedimientos estandarizados y sobre la base de pruebas objetivas, y que los importes aplicados corresponden a la tabla de daños oficial y pública, disponible en nuestro sitio web.
Le invitamos a enviarnos todos los detalles de su reserva y las fotos en su poder a customercare@autovia.it
, para que nuestro equipo de Atención al Cliente pueda revisar su caso en detalle y darle una respuesta formal.
Atentamente,
Equipo Autovia
Consistently good
I rent a car about once every one or two months and bar one problem when the flight was late, Autovia is consistently good. One of the few companies that doesn’t seem to look for problems when you return your car unblemished!
2025年9月6日
autovia.it - Pisa Aeroporto からの回答
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
autovia.it - Pisa Aeroporto からの回答
Gentile cliente,
grazie mille per averci lasciato una valutazione così positiva! Siamo felici che il nostro servizio abbia soddisfatto le sue aspettative. Speriamo di poterla accogliere nuovamente in futuro!
Cordiali saluti,
Staff Autovia
Terrible service and snide remarks
Summary:
Terrible service and snide remarks from the check-in desk and dismissive attendant has left a sour taste.
Longer Version:
Unfortunately a poor experience overall.
Picked up the car from Pisa airport and at first everything was good. Staff were helpful and polite to start... then they tried to upsell me insurance and that is when the experience went downhill...
I politely declined having already purchased insurance in the UK and immediately the whole attitude changed. Complete loss of interest, surliness and snide remarks. Two examples: "No protection? In Italy?" and as we left: "Good luck with your car and NO protection! (haha)" I mean, even as a sales tactic, it makes no sense to try and belittle?/scare?/worry? the customer.
The car itself was fine -- not exactly the quality I'd usually expect from a hire car but I suppose it is on the cheap side. There were quite a large number of scratches to start with and its not easy on the diagram to locate individual blemishes. There wasn't enough room in the car park between the cars to examine that closely and the attendant didn't really want to know when I tried to discuss it and distinguish between which of the marks were recorded and weren't. In hindsight, I should have been more forceful but with two young kids who had been up since 3am just off a flight in the scorching sun it wasn't an ideal situation -- anyway, that was my mistake.
Long story long -- returned the car and the attendant found a speck on the windscreen the size of a grain of sand and a scratch on the hubcap. No discussion, no question - just this and this, sign here. I didn't really have time to argue as I had plane to catch so signed the thing and left.
The charge when it came was for a significant amount which I assume is a new windscreen which is firstly disproportionate to the blemish and I'm 95% certain that car will NOT be getting a new windscreen! I'd love to go back and see...
Anyway currently claiming on the insurance in the UK and hopefully it will be OK so I'm not that bothered about the damage side of things; but unfortunately I still cannot get over the general attitude at the desk and in the car park.
My advice -- move the car so you can examine it in detail and force the attendant to show each individual dent and scratch that exists and make sure that anything, no matter how small or inconsequential, is recorded.
2025年8月17日
自発的なレビュー
autovia.it - Pisa Aeroporto からの回答
Dear Customer,
We are sorry to read about your experience in Pisa. Please allow us to clarify a few points:
Additional insurance is always optional. Our staff is trained to offer it, but never to force it. If you felt uncomfortable with the approach, we sincerely apologize.
As clearly stated in the rental agreement, all existing damages must be checked and confirmed at the start of the rental. This is why we always recommend customers to take their time, move the car if necessary, and ensure every scratch or mark is properly reported before leaving the car park.
Regarding the damages noted at return, if you believe they were pre-existing or disproportionate to the charge, please contact our customer care at customercare@autovia.it
with your rental contract number and supporting photos/videos, so we can verify your case.
We regret that this situation led you to rate the entire service negatively.
Autovia Team
autovia.it - Pisa Aeroporto からの回答
Gentile Cliente,
ci dispiace per la sua esperienza, ma desideriamo ricordare che durante la prenotazione viene sempre indicato che il veicolo scelto è “o simile”. Questo significa che, in base alla disponibilità, potrebbe essere assegnata un’auto della stessa categoria, ma non necessariamente lo stesso modello.
Autovia Team
Affidabili
L'impiegata molto gentile ha subito trovato la soluzione giusta per me,veloce senza molte attese. Quando una persona è in vacanza si aspetta proprio tutto ciò per renderla serena. Grazie a voi di Autovia.
2025年8月14日
autovia.it - Pisa Aeroporto からの回答
Gentile cliente,
grazie mille per averci lasciato una valutazione così positiva! Siamo felici che il nostro servizio abbia soddisfatto le sue aspettative. Speriamo di poterla accogliere nuovamente in futuro!
Cordiali saluti,
Staff Autovia
autovia.it - Pisa Aeroporto からの回答
Dear Customer,
Thank you for your positive feedback!
We're happy to hear you appreciated the quick check-in and friendly service.
Could you please let us know what we could improve to earn that fifth star on your next visit?
Autovia Team
autovia.it - Pisa Aeroporto からの回答
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
autovia.it - Pisa Aeroporto からの回答
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Personale gentilissimo e accogliente
Personale gentilissimo e accogliente. Procedura rapida sia all’arrivo che alla partenza.
Non esiterò a noleggiare nuovamente da Autovia
2025年8月16日
autovia.it - Pisa Aeroporto からの回答
Gentile cliente,
grazie mille per averci lasciato una valutazione così positiva! Siamo felici che il nostro servizio abbia soddisfatto le sue aspettative. Speriamo di poterla accogliere nuovamente in futuro!
Cordiali saluti,
Staff Autovia
Great communication!!
Great communication!!
I received better car than expected!
Great service!!
2025年8月12日
autovia.it - Pisa Aeroporto からの回答
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Hiring a car at PISA AIRPORT - BE CAREFULL
I hired a car from Autovia in Pisa airport. Stood in the qeue for nearly 2 hours before I managed to speak to someone. There was only one Autovia customer advisor available during the rush hours. Read some reviews earlier and decided to take some photos of the car before I left the rental company car park. It was a good decision because they tried to charge me for wheel scratch that I never did. Sent them an email with complain and photos attached and problem resolved. I do not reccomend to hire a car from Autovia and will never do this again.
2025年8月14日
自発的なレビュー
autovia.it - Pisa Aeroporto からの回答
Dear Customer,
thank you for sharing your feedback. We are sorry to hear about the long waiting time at our Pisa Airport branch. We constantly work to optimize staffing during peak hours to reduce queues and improve the customer experience.
Regarding the damage report, we can confirm that if valid photographic evidence is provided, as in your case, no charge is applied and the matter is resolved immediately. This demonstrates that our internal verification procedures are effective in avoiding any unjustified charges.
We are nevertheless sorry that your experience did not meet your expectations and we remain at your disposal at customercare@autovia.it for any further clarification.
Kind regards,
The Autovia Team
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