Avail  レビュー 

Avail からの回答

2025年11月6日

Hi Neicy,

Thank you for sharing your experience with us! We’re glad to hear that you’re happy with the format of our state-specific lease. You mentioned wanting it to be easier to find and edit your lease documents, and I’ve passed that feedback along to our product team for review. We truly value input like yours because it helps us continue improving the platform.

I also understand how frustrating long wait times can be when you’re working hard to resolve an issue. I’m happy to share that our team is growing, and we expect this to help reduce wait times moving forward.

If there’s ever anything else you’d like to share or need assistance with, please don’t hesitate to reach out to our Customer Care team. We’re happy to help however we can!

Avail からの回答

2025年10月28日

Hi Nicholas,

Thank you so much for the kind words! We're glad to hear you're finding value in our services. If you ever need anything else, please don't hesitate to reach back out. We're always happy to help where we can. Thanks again!

Avail からの回答

2025年10月22日

Hi Sherry,

Thank you so much for the 5-star review! We’re glad to hear you found our team helpful. Feedback like this truly means a lot and keeps us motivated to keep improving. Thanks for choosing Avail!

Avail からの回答

2025年10月22日

Hi Sparkie,

Thank you for taking the time to share your feedback. We appreciate you highlighting both what’s working well and what could be improved. Our platform syndicates listings to multiple rental sites to expand visibility, and we’re continuously working to improve the accuracy and formatting of that information.

We’re glad to hear you find our pricing reasonable, and we truly value your input as it helps us make Avail better for everyone. If you ever have specific suggestions or questions, please feel free to reach out. We’re always happy to help.

Avail からの回答

2025年10月22日

Hi Lee,

We’re sorry to hear about the trouble unlocking your account. We completely understand how frustrating that can be, especially after you’ve already provided your ID and property documents.

We take verification seriously because it helps keep our platform safe from fraudulent listings and payments. This process ensures that anyone listing a property through Avail is the rightful owner or has proper authorization to do so.

We know it can feel tedious, but these measures are in place to protect both landlords and tenants. Please reach out to our team at support@avail.co so we can review your case and help get this resolved as quickly as possible.

Thank you, and we look forward to resolving this with you soon!

Avail からの回答

2025年10月22日

Hi Janet,

Thank you so much for sharing your experience with us! We are happy to hear that you are finding ease in screening tenants by using Avail. We hope that the efficiency of this process has helped you to find the best tenant for your rental. Please do not hesitate to reach out to our Customer Care team with any questions. We're here and happy to help!

Avail からの回答

2025年10月22日

Hi Jermaine,

Thank you for sharing your feedback. Our goal is to make the application process as easy and transparent as possible, and we’re sorry to hear your experience didn’t meet expectations or result in securing the property you applied for.

While Avail doesn’t manage any properties directly, you can continue your search on Realtor.com, where you’ll find available rentals in your area and can filter results based on your needs.

Additionally, you can share your completed Avail application and screening reports with other potential landlords to save time during your search.

Avail also offers Credit Building and other helpful tenant features. To learn more, please visit: www.avail.co/tenants/features

If you have any questions or need help sharing your application, please don't hesitate to stay in touch. Our team is here Monday through Friday from 8:00 a.m. to 6:30 p.m. CST at (312) 292-9347 or support@avail.co. We hope to hear from you soon!

Avail からの回答

2025年10月22日

Hi Deborah,

Thank you for sharing your experience! We are happy to hear that you are pleased with our team and the Avail platform overall. If there's ever anything we can do to help make your experience better, please do not hesitate to reach out. Our team is here and ready to help.

Avail からの回答

2025年10月22日

Hi Palen,

Thank you for sharing your experience with Avail. While we don’t currently offer a standalone app, our mobile-optimized site makes it easy to access your account from any device.

We really value your feedback and would love to learn more about what features would be most helpful to you. Please feel free to reach out to us at support@avail.co at any time.

Avail からの回答

2025年10月22日

Hi Paula,

Thank you for your feedback! We’re glad to hear you find our platform a helpful resource for renting apartments. We strive to make the renting process as smooth and easy as possible, and your support means a lot to us.

If there's ever anything we can do to help make your experience better, please don't hesitate to reach out. Thanks again!

Avail からの回答

2025年10月22日

Hi Alesia,

Thank you for taking the time to share such kind feedback! We’re so glad to know our quick responses and personal touch made a difference. Please feel free to reach out anytime. Our team is here and happy to help!

Avail からの回答

2025年10月10日

Hey Alan,

Thank you for your feedback! We’re glad to hear that our understanding of the rental market shines through in your experience. At Avail, we’re dedicated to creating tools and resources that truly support independent landlords and tenants, and it’s great to know that effort stands out.

We appreciate you taking the time to share your thoughts and for being part of the Avail community!

Avail からの回答

2025年10月22日

Hi Adam,

We’re very sorry for the confusion and frustration this situation caused. It looks like your account issue was the result of an internal error during the verification review process, and we’re glad to see it’s since been resolved and your listing has been approved.

We truly appreciate your patience and understanding while our team worked to correct the mistake. If you have any further questions or need help managing your account, please don’t hesitate to reach out to us at support@avail.co.

Avail からの回答

2025年10月10日

Hey Ted,

Thanks so much for your review! We’re happy to hear you’ve had a great experience with our communication. Clear and helpful support is something we always aim for, and it’s great to know that came through!

Please don't hesitate to reach out if you need anything moving forward!

Avail からの回答

2025年10月9日

Hi Stewart,

Thanks so much for your kind words! We’re so glad to hear our team has been helpful. Making the rental process easier for landlords and tenants is what we aim for every day, and it’s great to know it’s working.

We truly appreciate you taking the time to share your experience and look forward to continuing to support you whenever you need us!

Avail からの回答

2025年10月8日

Hey Jeffery,

Thank you for letting us know about your experience. We completely understand your concern about the information requested when posting a listing. At Avail, keeping our community safe and creating trustworthy rental experiences are really important to us.

That’s why all users, both landlords and tenants, go through an identity verification process. For landlords, this step is prompted when publishing a listing to help confirm authenticity and vet potential renters, preventing fraudulent activity on both sides.

We know it can feel like an extra step, but it’s one that helps make sure everyone using Avail can rent and list with confidence. Thank you again, for taking the time to share your feedback!

Avail からの回答

2025年10月7日

Hi Tom,

Thank you for sharing your feedback! We’re so glad to hear that you’ve had a positive experience with our Customer Service team. Providing responsive, helpful support is a top priority for us, and it’s wonderful to know that our efforts are making a difference.

We appreciate you taking the time to share your experience and for being part of the Avail community!

Avail からの回答

2025年10月7日

Hey Chris,

Thank you for sharing such detailed feedback. We’re glad to hear Avail has been helpful for posting listings, but we’re truly sorry for the frustration caused by the session timeouts and collaboration challenges you’ve experienced. We completely understand how disruptive it can be to lose progress, especially when working with others on the same property.

I’ve shared your comments with our development team so they can review session timing and look for ways to make editing and collaboration smoother. Feedback like yours helps us focus on improvements that make Avail easier and more reliable for every landlord.

Thank you again for taking the time to share your experience and help us make Avail better.

Avail からの回答

2025年10月2日

Hi Marc,

Thank you so much for taking the time to leave such a detailed and honest review. We truly appreciate you highlighting these important end-user experience points, and we completely agree that property management software should simplify processes for both landlords and applicants.

You’ve touched on a key area for improvement: the applicant dashboard. The good news is we’re actively prioritizing updates to introduce more detailed application statuses, providing a clearer picture of where potential tenants are in the process, including updates on requested screening reports (pending, incomplete, completed). This is a top focus for our product team.

We understand that mandatory account creation can feel frustrating. The purpose of requiring an account is to create a reusable Applicant Renter Profile, helping applicants avoid re-entering personal and historical application details for future properties. Once an applicant has applied to one property or completed their Renter Profile, they can easily share their completed application and screening reports with other landlords—even those not using Avail. We recognize that having to re-login to share a report they’ve already paid for can feel cumbersome, and we are actively working to streamline this process while making the initial sign-up flow more intuitive and user-friendly.

Your feedback is invaluable, as it reinforces that our work on the landlord side must be matched by an effortless, transparent, and respectful experience for tenants. Thank you again for helping us get this right. We are dedicated to making Avail the best platform for everyone involved in the rental process.

Avail からの回答

2025年9月30日

Hey David,

Thank you for sharing your feedback! We’re thrilled to hear that you appreciate the transparency our platform provides in tracking tenant rent payments. Making it easy for landlords to stay informed and feel confident about the process is exactly what we aim for. Your experience motivates us to keep improving and providing a seamless experience for both landlords and tenants.