Avance レビュー 

389
•
TrustScore 5段階評価の2.5

2.3

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レビュアーのコメントを見てみましょう

5つ星のうち4の評価

Avance Chania Flughafen Personal war freundlich das FZG war nicht ganz so wie beschrieben aber egal der Preis war i.O. Nach einer Reklamation wegen einem Schaden stellte sich schnell heraus dass es n... もっと見る

5つ星のうち5の評価

Santorini - We had a really good experience, very easy and all went well. I see other offices of Avance don't have good reviews but the Santorini branch was really good. The man at the desk in Santo... もっと見る

5つ星のうち2の評価

Bei Abholung des Autos am Flughafen Kalamata dauerte es lange bis alle Daten erfasst wurden, Mitarbeiter war unfreundlich und gab uns einen alten Renault Clip mit mehr als 100000km auf dem Tacho. Das... もっと見る

5つ星のうち1の評価

Altes Fahrzeug erhalten, fast 100 t km ! (der blaue Polo ist sicher eine Gelddruckmaschine) Rundum Makel, defekte Scheinwerfer, im Dunkeln zu fahren ist Risiko. Wollte zurück zum Schalter der Ausgabe... もっと見る

企業情報

  1. レンタカー 代理店

当該企業による記述

Avance Rent a Car is a Greek car rental company established in 1992. Currently operates more than 25 locations in Greece, with 40+ service points.


連絡先

2.3

期待以下

TrustScore 5段階評価の2.5

389件のレビュー

5つ星
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1つ星

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2.3

すべてのレビュー

(389)

過去12か月のレビュー数: 40件

レビューを書く
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5つ星のうち1の評価

RUN AWAY FAST!!

RUN! Worst company everrrr. The turn in of the car was like a high-jacking. Knowing we had a ferry to catch they charged an extra day and threatened with police if we did not pay. Thank GOODNESS for American Express flagging the charge for dispute before the charge was even made. Shod be called Paros Pirate Car Rental!

2022年7月26日
自発的なレビュー
Avance ロゴ

Avance からの回答

Good morning,
We do not particularly understand your negative review as according to your signed contract you picked up the vehicle at 13:15 and returned it at 16:30. Your return was scheduled for the office in the port of Paros at 13:00, but you never went at 13:00. You have the possibility to delay half an hour from the vehicle delivery time, as long as your return time is scheduled to be the same as the delivery time.
So we do not believe that we are considered the worst company, as long as we request what is foreseen and what we are entitled to, since you were late, without informing anyone from our company.
Thank you.
Kind regards,
Avance team

5つ星のうち1の評価

Very bad service - watch out they want to rip you off

Very bad service, the women in the office totally forgot to take our payment for the rental on collection so pushed through the transfer without our consent.

Same women then forced us to pay 99 euros for a small amount of sand in car on return, she was rude and aggressive. It wasn’t a stain in the car and the sand could easily be hoovered up in the turn around process rental cars go through and have never had an issue before with other companies on this very sandy island.
We wouldn’t recommend this company, don’t believe what they say on pickup and be aware they are looking to rip off customers, not look after them with some of the worst customer service we’ve exprinced

2022年7月23日
自発的なレビュー
Avance ロゴ

Avance からの回答

Good morning,
We have investigated your comments and found that they relate to Heraklion station.
We are sorry for what you report to us, as we always strive for the best service for our customers.
We don't particularly understand your comments about payment, as the respective rental is always pre-paid.
On your return, the vehicle was not returned in the same or similar condition as you received it, as it needed biological cleaning. Under no circumstances would the station of Heraklion proceed with an additional charge to the customer if it did not exist. You will need to understand that the next customer needed and had to receive the vehicle in the same condition that you received it.
We are sorry if we did not fully satisfy you with our services, as under no circumstances we wish to have dissatisfied customers. We hope to serve you again in the future so that we can fully meet your requirements.
Kind regards,
Avance team

5つ星のうち1の評価

Estafadores!

Estafadores!! Es una verdadera estafa, te entregan el vehículo diciéndote que no hay problema de nada, te dan el deposito de gasolina por la mitad, lógicamente te fias del personal que trabaja allí, y al finalizar el uso del coche te dicen que tenías que tenerlo entero el depósito. Volvemos a la oficina y la directora una prepotente, que no da ninguna solucion. Esperamos a que vuelva el chico que nos dejo el coche, llamado Nico ( el karma siempre vuelve recuerda esto ladrón) , y dice que no se acuerda de nosotros que todo es mentira. En resumen, un trato despreciable de todo el personal ( menos una chica de recepción del aeropuerto que nos intento ayudar) y un auténtico robo. No lo contraten!!

2022年7月16日
自発的なレビュー
Avance ロゴ

Avance からの回答

Good afternoon,
We have investigated what you reported to us.
On July 11th, you received from our office at Mykonos airport a Nissan Micra, in excellent working condition with 8/8 fuel. On your return on July 16, you returned the vehicle to the port of Mykonos with 4/8 fuel. The station proceeded with the corresponding charge for the fuel difference. Therefore, we do not understand your bad review as you were not charged anything further than the fuel difference, which was incurred by you. There is no possibility not to charge the respective customer, some pending for which occurs by him.
Kind regards,
Avance team

5つ星のうち5の評価

We rented a car from advance gr in…

We rented a car from advance gr in Milos . Fantastic friendly service. Peter was great at handling a small issue with our bumper , same morning and with a smile.
We 100 percent recommend the firm and they drop off at hotel and also we returned at airport. Easy procedure, no fuss and friendly.

2022年7月13日
自発的なレビュー
Avance ロゴ

Avance からの回答

Good morning,
Thank you for your wonderful words. As we always try to serve our customers in the best possible way, we are happy that we fully met your expectations. We hope to serve you again soon.
Kind regards,
Avance team

5つ星のうち5の評価

Kafalonia car hire

We recently hired a small car from Avance in Kefalonia and were very pleased with everything. The car was in good condition, it was easy to check in and out and all the staff were very friendly and relaxed. They even gave us a bottle of cold water each on arrival!

2022年7月13日
自発的なレビュー
Avance ロゴ

Avance からの回答

Good morning,
We are extremely happy that we were able to serve you and that you are fully satisfied with our services. We hope to serve you again soon.
Kind regards,
Avance team

5つ星のうち2の評価

Very basic service & cheeky

Very basic service overall. Some times it felt a bit cheeky too.
a)They forgot to give me back my driver's license.
b)I asked for a seat booster. They charged me but they didn't have one. I had to wait for it to be delivered.
c)The vehicle was half full and I was supposed to bring it back half full (I ve never received a half full vehicle). I asked "How am I supposed to fill it up to that point? Do I leave the engine on?". They said "You can add up a little more". Brought it back with "a light more" and asked "What would have happened if I brought it a little less?" "We would charge you €15 min". I said "Are you going to give me back money now for the extra gas?". They said "No, we don't refund money".
This is so silly.

2022年7月5日
自発的なレビュー
Avance ロゴ

Avance からの回答

Good afternoon,
We are sorry to receive such a feedback, as our priority is the best customer service. Please send us to customer-service@avance.gr details about your rental (for example rental agreement, dates of lease, location of rental etc.), in order we be able to check at which station you were served and all the above that you are mentioning us.
Kind regards,
Avance team

5つ星のうち5の評価

the perfect company

We had a fantastic experience with Avance in Santorini. Our hotel recommended them and we went for the full insurance, which made life much easier. They dropped the car off at the hotel, the price was fair, the car was good and drop-off was so easy. highly recommend.

2022年7月1日
自発的なレビュー
Avance ロゴ

Avance からの回答

Good morning,
Thank you for your evaluation. We are happy that we were able to serve you and you been satisfied with our services.
Kind regards,
Avance team

5つ星のうち5の評価

Agence Santorin

Nous avons loués une voiture pour 1 semaine à santorin via l 'agence avance rent a car à l aeroport. Vassili nous a très bien reçu. L accueil est chaleureux et le service est de qualité et l equipe est très professionnelle.
Je vous recommande fortement cette agence !!

Encore un grand merci à Vassili !

Laetitia et Roman

2022年6月28日
自発的なレビュー
Avance ロゴ

Avance からの回答

Good morning,
As we always strive for the best service to our customers, we are particularly pleased to receive such feedback. We hope you will be able to visit the island of Santorini again soon, so that we can serve you once again.
Kind regards,
Avance team

5つ星のうち5の評価

Car hire for week in Kefalonia

Just returned from a weeks holiday in Kefalonia. Originally had a transfer booked from airport but decided to get car for the week. Amazing service throughout, we arrived late evening into airport and was concerned the office may have closed but staff were patiently waiting for us . Everything was very straightforward, no hassle, excellent prompt service, picking up and returning the car. Thank you. Will definitely use again.

2022年6月24日
自発的なレビュー
Avance ロゴ

Avance からの回答

Good morning,
Thank you for your wonderful words. We always strive for the best service of our customers and we are especially happy when we manage to fully meet your expectations.
Kind regards,
Avance team

5つ星のうち5の評価

good experience on Kefalonia

very polite, not pushy, explained car well, clean car, good fuel policy, reasonably check of car on return.
Good experience will use again

2022年6月16日
自発的なレビュー
Avance ロゴ

Avance からの回答

Good afternoon,
Thank you for your time in order to evaluate us and for your kind words. We hope to serve you again soon.
Kind regards,
Avance team

5つ星のうち5の評価

Very satisfied with the service…

Very satisfied with the service rendered. Had it not for them, our holiday on Santorini would have been badly disrupted. Thanks for the last minute request and helpfulness to clear up the mess created by another car rental.

2022年5月30日
自発的なレビュー
Avance ロゴ

Avance からの回答

Good morning,
We are happy that we fully met your expectations. We always try not to have dissatisfied customers and customers to be satisfied with our services. We hope to serve you again soon.
Kind regards,
Avance team

5つ星のうち5の評価

Do It!!! We Are Extremely Happy With Our First Experience With Them!!!

Let me begin with - OUTSTANDING! We will not only be coming back to Santorini, Greece, but we will also rent with Avance if there is ever an option!!!! This was our first customer experience other than the airport in Santorini, Greece.

We were afraid to try out and rent a car from a less known company for the first time when compared to the neighboring counters featuring AVIS and Hertz and the other agencies, but thanks to the representative at the counter Dimitrus and his smile, we will be going with Avance every time! There were no high pressure sales tactics and he gave us what we requested at more competitive prices. Do not be afraid of the lack of lines like we were at first! Trust me, we stood in them all and Avance had exactly what we needed for the right price! Thank you, Dimitrus!

To continue with the amazing hospitality, Jim outside at the lot at the airport got us situated with our car very quickly.

Because of these two team members, we will never forget our experience with Avance! Way to go!! Support them if you can! Let them know “The guy from Twilight” from Austin, TX sent you!

Thank you again, Dimitrus and Jim!!!

2022年5月25日
自発的なレビュー
Avance ロゴ

Avance からの回答

Good afternoon,
We are always happy to receive such comments, as we always try to fully meet the expectations of our customers. In no case do we want to have dissatisfied customers from our services, as it would not represent the correct image of our company. We will be especially happy to serve you again soon.
Kind regards,
Avance team

5つ星のうち5の評価

We used avance car rental company for both our Athens trip and Santorini trip. Miss Fotini,whom i met at Santorini Airport. Thank you for her kindness

Miss Fortini I met at Santorini Airport was very kind and explained the road conditions in Santorini in detail.

2022年5月23日
自発的なレビュー
Avance ロゴ

Avance からの回答

Good afternoon,
Thank you for your kind words, as our priority is to serve our customers in the best possible way. We hope to serve you again soon.
Kind regards,
Avance team

5つ星のうち5の評価

Excellent service at Avance Santorini

Excellent service at Avance Santorini! Dimitris professionally helped us with everything and was very accommodating. Absolutely no fuss picking up and dropping off. I can absolutely recommend Avance and thank them for making our stay at Santorini easy-going.

2022年4月29日
自発的なレビュー
Avance ロゴ

Avance からの回答

Good morning,
Thank you for your time in order to evaluate us. We always try to satisfy our customers the best we can. We hope to serve you again soon.
Kind regards,
Avance team

5つ星のうち5の評価

Hired car at Santorii… excellent service

Hired a A3 cabriolet at the Santorii airport for 3 days. Dimitri at the Avance airport counter was super helpful, courteous and patient! In fact it is a Greek company, so wanted to support local so used that instead of international companies. Had a great experience from start to end - car pickup was at a convenient location next to airport building exit. Car was in excellent condition and very clean

2022年4月21日
自発的なレビュー
Avance ロゴ

Avance からの回答

Good afternoon,
We are happy that you have been satisfied with our services and we met your expectations. We hope to serve you again in the future.
Kind regards,
Avance team

5つ星のうち5の評価

Great customer service

Dimitris at avance was very hospitable and friendly, and gave us loads of great recommendations for our trip to Santorini

2022年4月17日
自発的なレビュー
Avance ロゴ

Avance からの回答

Good morning,
Thank you for your kind words and for the time to evaluate us. We hope to serve you again soon.
Kind regards,
Avance team

5つ星のうち1の評価

Avoid

Ενοικιάζουν φτηνά υποτίθεται το αυτοκίνητο και στα παίρνουν στο τέλος από τη βενζίνη με πλάγιους τρόπους.
Νοίκιασα Renault Clio έκανα 100 χιλιόμετρα ίσως και λιγότερα έβαλα 2 φορές από 10€ βενζίνα, σύνολο 20€, και ο δείκτης δεν κούνησε καθόλου από τη θέση του. Αποτέλεσμα να μου πάρουν άλλα 10€ κατά την παράδοση. Όταν πήγα στα γραφεία τους μέσα στο αεροδρόμιο παραδέχτηκαν ότι το συγκεκριμένο αυτοκίνητο καμία φορά κολλάει ο δείκτης της βενζίνης όταν δεν βγάλεις την κάρτα την στιγμή που βάζεις βενζίνα (κάτι που κανείς δεν μου είχε πει βέβαια) αλλά για τα 10€ που μου πήραν δεν έκανε κανένα σχόλιο.
Προσοχή. Καλύτερα να δώσετε κάτι παραπάνω εις γνώση σας παρά να σας τα παίρνουν με πονηριά. Μην σας περνάνε για ηλίθιους.

————————————-

They are supposed to rent the car cheaply and in the end they get it from the petrol in indirect ways.
I rented a Renault Clio, I did 100 kilometers, maybe less, I put 2 times from € 10 petrol, a total of € 20, and the index did not move at all from its position. As a result, they charge me another € 10 upon delivery. When I went to their offices inside the airport, they admitted that the specific car sometimes sticks to the petrol indicator when you do not take out the card when you put petrol (something that no one had told me of course) but for the 10 € they took from me it did not make any comments.
Caution. Better to give something more to your knowledge than to be taken by cunning. Do not be fooled.

2022年2月18日
自発的なレビュー
Avance ロゴ

Avance からの回答

Καλησπέρα σας,
Λυπούμαστε να λαμβάνουμε τέτοιου είδους σχόλια, καθώς προσπαθούμε πάντα για την καλύτερη εξυπηρέτηση των πελατών μας. Παρακαλώ προωθήστε μας στο customer-service@avance.gr περισσότερες πληροφορίες σχετικά με την ενοικίασή σας (πχ αριθμό συμβολαίου, τοποθεσία παραδοσης- παραλαβής, ημερομηνίες παράδοσης-παραλαβής κλπ.), ώστε να είμαστε σε θέση να το ερευνήσουμε.
Με εκτίμηση,
Avance team

5つ星のうち5の評価

Excelente, 5 estrellas

Alquilamos un coche en Atenas del 9 al 23 de octubre. He alquilado coches en otros paises como Italia, Israel, España y Republica Checa. Esta es la mejor compañia de alquiler de coches que he encontrado nunca.
Precio: excelente. Ninguna otra compañia en Grecia ofrece un precio tan barato
Atencion al cliente: excelente. Todas las preguntas que les hice por correo electronico, las respondieron en un dia.
Facilidad de llevar el coche en ferry a otros sitios: excelente. Sin problema, pero te avisan que si el coche sufre daños en el ferry, ningun seguro lo cubre. Otras compañias no dejan llevar el coche en ferry
Vehiculo: excelente. Me ofrecieron al mismo precio un coche automatico de categoria superior, practicamente nuevo.

2021年11月13日
自発的なレビュー
Avance ロゴ

Avance からの回答

Good morning,
Thank you for your time in order to evaluate us and for your wonderful words. We are happy that we fully met your expectations, as we always strive for the best of our customers. We are looking forward to serve you again in the future.
Kind regards,
Avance team

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