Avance レビュー 

389
•
TrustScore 5段階評価の2.5

2.3

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち4の評価

Avance Chania Flughafen Personal war freundlich das FZG war nicht ganz so wie beschrieben aber egal der Preis war i.O. Nach einer Reklamation wegen einem Schaden stellte sich schnell heraus dass es n... もっと見る

5つ星のうち5の評価

Santorini - We had a really good experience, very easy and all went well. I see other offices of Avance don't have good reviews but the Santorini branch was really good. The man at the desk in Santo... もっと見る

5つ星のうち2の評価

Bei Abholung des Autos am Flughafen Kalamata dauerte es lange bis alle Daten erfasst wurden, Mitarbeiter war unfreundlich und gab uns einen alten Renault Clip mit mehr als 100000km auf dem Tacho. Das... もっと見る

5つ星のうち1の評価

Altes Fahrzeug erhalten, fast 100 t km ! (der blaue Polo ist sicher eine Gelddruckmaschine) Rundum Makel, defekte Scheinwerfer, im Dunkeln zu fahren ist Risiko. Wollte zurück zum Schalter der Ausgabe... もっと見る

企業情報

  1. レンタカー 代理店

当該企業による記述

Avance Rent a Car is a Greek car rental company established in 1992. Currently operates more than 25 locations in Greece, with 40+ service points.


連絡先

2.3

期待以下

TrustScore 5段階評価の2.5

389件のレビュー

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2.3

すべてのレビュー

(389)

過去12か月のレビュー数: 40件

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5つ星のうち5の評価

συνεργάτες για μια ζωή

'Εχοντας συνεργαστεί πολλές φορές με την εταιρία από το 2017 οφείλω να ομολογήσω ότι δεν θα μπορούσα να έχω επλέξει καλύτερους συνεργάτες! Όχι μόνο γιατί ακόμα και σε κρατήσεις τελευταίας στιγμής η εταιρία βρίσκει λύσεις, αλλά και γιατί θα κινήσει γη και ουρανό για να σε εξυπηρετήσει. Μένω στην Σαντορίνη και το σέρβις που παρέχεται είναι εξαιρετικό, τι συμβαίνει όμως όταν συνεργάζομαι με υποκαταστηματα τους σε άλλες περιοχές; Εδώ είναι που η εταιρία κάνει την διαφορά! Η εξυπηρέτηση άμεση και η παράδοση του αυτοκινήτου γίνεται με συνοπτικές διαδικασίες! Προσωπικά και στην Αθήνα και στην Μύκονο είχα το ίδιο άψογη εξυπηρέτηση με αυτή της Σαντορινης. Ενα μεγάλο ευχαριστώ!

2022年10月7日
自発的なレビュー
Avance ロゴ

Avance からの回答

Καλημέρα σας,
Ευχαριστούμε για το χρόνο που διαθέσατε για να μας αξιολογήσετε. Καθώς πάντα προσπαθούμε για την καλύτερη εξυπηρέτηση, χαιρόμαστε ιδιαιτέρως για τα σχόλια σας και που είστε επαναλαμβανόμενος πελάτης. Ευχόμαστε να διατηρήσουμε την συνεργασία μας για αρκετά χρόνια ακόμη.
Με εκτίμηση,
Avance team

5つ星のうち3の評価

I am very disappointed and frustrated…

I am very disappointed and frustrated by our experience.

They gave us a very nice car to drive but the colleague that gave us the keys didn’t take any pictures of the car (for any possibles scratches) that previous renters might have done. He was only pretending that he was taking notes of them.

However, when returned the car we figured that these notes did not exist and they started blaming us for the scratches on one of the wheels and asked us to pay for it!

Luckily, we took photos of the scratches ourselves so we could prove that they were lying!

Always TAKE PHOTOS of the car before you start using it. Otherwise they are going to CHARGE you for things you didn’t do..

2022年9月15日
自発的なレビュー
Avance ロゴ

Avance からの回答

Good afternoon,
We are sorry for your comments, as we always strive for the best service for our customers. Each station upon delivery, but also upon receipt of the vehicle, must, and also checks the vehicle in the presence of the customer, where upon completion of the process the customer signs the corresponding damage form. As you do not mention from which station you were served, please send us to customer-service@avance.gr information about your rental (e.g. rental contract, service station, delivery-collection dates, etc.), so that we are able to investigate it and try to understand what exactly happened.
Kind regards,
Avance team

5つ星のうち5の評価

Esperienza eccellente. Dimitris gentile e cordiale.

Il servizio è efficiente e comodo, trovandosi proprio all’uscita dell’aeroporto. Dimitris è una persona cordiale e gentile che ci ha spiegato tutto in modo chiaro e preciso. Esperienza eccellente.

2022年9月24日
自発的なレビュー
Avance ロゴ

Avance からの回答

Good afternoon,
Thank you for your evaluation. We hope to serve you again in the future.
Kind regards,
Avance team

5つ星のうち5の評価

Everything good.

Everything good.
We rent a car for few days in Athens.
Less than 100euros for 3 days,
It took us 10min(each) to take and to give back the car.
We received a free upgrade for a small SUV, it was really nice.
Nice and clean Car.
I recommand

2022年9月3日
自発的なレビュー
Avance ロゴ

Avance からの回答

Good morning,
Thank you for your evaluation. We are happy that you been satisfied with our services. We hope to serve you again in the future.
Kind regards,
Avance team

5つ星のうち5の評価

Il servizio offerto dal noleggio …

Il servizio offerto dal noleggio Advance Mykonos è efficiente e professionale. Sono gentilissimi e alla fine del noleggio ti accompagnano anche all ' aeroporto .

2022年9月7日
自発的なレビュー
Avance ロゴ

Avance からの回答

Good afternoon,
Thank you for your nice words. We hope to serve you again in the future.
Kind regards,
Avance team

5つ星のうち5の評価

I rent a fiat Panda in Santorini

I rent a fiat Panda in Santorini. The car was clean and in excellent condition. Welcome service was quick and same for departure procedure.
Personnel was friendly.

2022年9月5日
自発的なレビュー
Avance ロゴ

Avance からの回答

Good afternoon,
We are happy that we fully met your expectations. We hope to serve you again in the future.
Kind regards,
Avance team

5つ星のうち5の評価

Excellent service in Santorini

We are very pleased with the excellent service !
Our hotel recommended them & they dropped the car off at the hotel which was an incredible facility.
Fantastic friendly service !
Fotini was very kind & explained everything in detail especially the importance of insurance for Santorini’s roads.
Special thanks to her 🥰
The price was fair, the car was in excellent condition & very clean.
The return was seamless at a location exactly next to the airport.
The hole team seemed very friendly !
We can absolutely recommended Avance & thank them for their contribution to our beautiful stay in Santorini !

2022年9月4日
自発的なレビュー
Avance ロゴ

Avance からの回答

Good afternoon,
Thank you for your wonderful words. We always try to serve our customers in the best possible way. We are happy that you have been satisfied with our services. We hope to serve you again soon.
Kind regards,
Avance team

5つ星のうち1の評価

Terrible service in Milos - took my business elsewhere!

Terrible service! Prebooked a car and pick up time at the Pollonia office in Milos. I arrived at the office 45 mins later than the pick up time which I thought would be fine as I'd already checked and the office was advertising as being open all morning. Got there and the office was empty. After 15 minutes someone came along, said hello and then proceeded to serve a couple waiting behind us in the queue. We had talked to them and they had a ferry to catch so we were happy with that. But then the agent just got in a car and drove off without a word to us. I called the general number and was told she'd be back in 5 minutes. 35 minutes later she finally reappeared by which time I was pretty angry. She refused to apologies and wouldn't offer any discount for the experience. I asked to speak to her boss who was exactly the same. Not contrition, zero acknowledgement of poor service, no apology, no discount. I went elsewhere to Tourlakis Rent A Car where they were super helpful and I got an equaivalent rental for €60 less! I would definitley advise avoiding Avance and going local!

2022年8月28日
自発的なレビュー
Avance ロゴ

Avance からの回答

Good morning,
We are sorry for your review, as our priority is the best service for our customers. We are sorry that we left you with a bad impression. We understand, according to your words, that due to some unforeseen events, the employee at the given time was alone in the store, and due to an excessive amount of work, she was not able to fully meet your expectations. Nevertheless, we hope that the above single incident will not be the reason for you not to choose our company again, as we hope to be able to serve you in the future.
Kind regards,
Avance team

5つ星のうち5の評価

I’ve hired cars many times before…

I’ve hired cars many times before however this was the first time I have decided to hire a car whilst actually on holiday. Avance was by far the best value and the range of cars was really significant. Price was the most competitive and if I’m honest that was my main reason for booking, however when I turned up at the store it was extremely professional and the range of cars and quality was better than all other providers in the nearby area. The service was fantastic the guide to all uses of the car was fantastic and the return was seamless. Cannot recommend this company enough. Brilliant !

2022年8月12日
自発的なレビュー
Avance ロゴ

Avance からの回答

Good morning,
Although you do not mention which station your comments above refer to, we would like to thank you for your kind words and for the time you took to evaluate us. We will be happy to serve you again soon.
Kind regards,
Avance team

5つ星のうち1の評価

Worst car I've ever driven

Worst car I've ever driven. Using the direction indicators, turn the lights off. Very nasty experience on roads without street lights.

2022年8月20日
自発的なレビュー
Avance ロゴ

Avance からの回答

Good morning,
We are sorry to receive such a feedback. Please send us to customer-service@avance.gr more details about your rental, in order to understand your rental. (rental location, pick up and drop off dates, name of the driver etc.)
Kind regards,
Avance team

5つ星のうち5の評価

Σωστή εξυπηρέστηση

Κάναμε κράτηση ενοικίασης μέσω ίντερνετ για ένα αυτόματο αυτοκίνητο για τις διακοπές μας! Η avance ήταν η πιο φθηνή εταιρεία με την πιο σωστή εξυπηρέτηση. Το αμάξι που μας παρέδωσαν άψογο και η εξυπηρέτηση που λάβαμε τόσο μέσω τηλεφωνικής επικοινωνίας όσο και από τους εργαζόμενους στο παράρτημα του αεροδρομίου της Θεσσαλονίκης ήταν παραδειγματική. Άμεση και σωστή εξυπηρέτηση, απόλυτα επαγγελματίες!

2022年8月17日
自発的なレビュー
Avance ロゴ

Avance からの回答

Καλημέρα σας,
Ευχαριστούμε για τα υπέροχα σας λόγια. Μας χαροποιεί ιδιαιτέρως που μπορέσαμε και ανταποκριθήκαμε πλήρως στις προσκοκίες σας, καθώς πάντα προσπαθούμε για την καλύτερη εξυπηρέτηση των πελατών μας. Ευχόμαστε να σας εξυπηρετήσουμε ξανά σύντομα.
Με εκτίμηση,
Avance team

5つ星のうち5の評価

Excellent service

The best rental company easy pick up and drop off. Elegant customer service! Also well maintained and clean cars!

2022年8月16日
自発的なレビュー
Avance ロゴ

Avance からの回答

Good morning,
Thank you for your review. We hope to serve you again in the future.
Kind regards,
Avance team

5つ星のうち5の評価

Perfect agency !

I regularly rent from the agency at Santorini airport and it is always a perfect service. The whole team is attentive and the conditions are fully respected.
I highly recommend
Mathieu Forest

2022年8月15日
自発的なレビュー
Avance ロゴ

Avance からの回答

Good morning,
We are happy that you are a returned customer. We always try to serve our customers in the best possible way. We hope to serve you again soon.
Kind regards,
Avance team

5つ星のうち1の評価

Terrible.

Terrible.. Rude Girls. Avance Airport Mykonos.

2022年8月15日
自発的なレビュー
Avance ロゴ

Avance からの回答

Good morning,
We are sorry to receive such feedback. Please forward us to customer-service@avance.gr information about your rental (eg contract number, delivery-collection dates, etc.), so that we can check all the above that you mentioning to us and understand your comments.
Kind regards,
Avance team

5つ星のうち1の評価

Ich hatte das Mietauto über American…

Ich hatte das Mietauto über American Express Platincard gebucht! Vorort wurde diese Karte nicht angenommen,unter dem Vorwand die Karte funktioniert nich.Nach Rücksprache mit Amex war die Karte ok nur diese Firma nimmt diese Karte nicht!!!!! Ich fotographierte jede Delle und jeden Kratzer am Auto und es waren mehr als 20 davon. Bei der Rückgabe am Flughafen in Kalamata wurden Fotos des Mitarbeiters der Firma Avance durchgeführt und ich signierte die Rückgabe. Das Mail der Firma kam 2 Tage später an, mit Schadenforferung von € 500!!!! Mit Fotos der Schäden. Ich schickte meine Fotos dieser Schäden, die ich bei Übernahme dokumentiert hatte zurück,vom I-phone dokumentiert mit Datum der Übernahme mit dem Komentsr diese Firma soll sich ihr Geld nicht mit Betrug verdienen!!!!! Ich werde auf meine Kartenabrechnung über Visa warten, die ich hinterlegen mußte und falls Forderungen kommen rechtliche Schritte einleiten! Ich rate Jedem ab über diese Firma ein Mietauto zu buchen!!!!!!!!!

2022年8月9日
自発的なレビュー
Avance ロゴ

Avance からの回答

Good morning,
We do not understand your review, as we do not know your comment, which lease it relates to, to confirm that the station proceeded with any charge if there was damage. In any case, please forward to customer-service@avance.gr information about your rental (eg contract number, delivery-collection dates, etc.), so that we can check all the above that you mentioning to us.
Kind regards,
Avance team

5つ星のうち1の評価

Bad!

Bad!! People are not helpful. Because my name on creditcard was different than on drivinglicence (married) we can not hire the car. They did not want to change this or do anything to solve the problem. After the night flight it was not a very good beginning of our holliday. And we still want our deposit back.

2022年8月6日
自発的なレビュー
Avance ロゴ

Avance からの回答

Good afternoon,
We would like to inform you that always and worldwide the main driver needs to have a valid license and a credit card in his name upon delivery of the vehicle. In any other case, it is not possible to provide a vehicle. We hope to serve you in the future.
Kind regards,
Avance team

5つ星のうち1の評価

NOT HAPPY!

Rented a car for 5 days, the car had issues with changing gears, had no power going up a slight hill & was rolling back. Expensive rate per day for what we were given. After complaining we were given another car which ran smoothly for a day & then out of the blue, the air-conditioning stopped working in 30 degree heat! Not satisfied with their cars, they are obviously not serviced or checked on before handing over to customer. Staff were very lay back & don't take their job seriously! Will not be using them again!

2022年8月2日
自発的なレビュー
Avance ロゴ

Avance からの回答

Good afternoon,
We are sorry to receive such comments as we always strive for the best service.
As we do not understand which station you are referring to, please forward us to customer-service@avance.gr more information about your rental so we can review it and take appropriate action to avoid similar comments in the future.
Kind regards,
Avance team

5つ星のうち1の評価

Rude threatening guy at the desk

Rude threatening guy at the desk. Waited an hour for the car to arrive when we arrived then got charged €70 for being the same late. Left my whole trip with a sour taste

2022年7月31日
自発的なレビュー
Avance ロゴ

Avance からの回答

Good afternoon,
We are sorry to receive such comments, as it does not represent the correct and honest image of our company.
Upon your delivery, the vehicle was delivered to you on July 28, 2022, 10:27 am., according to the time of your arrival at the store. You stayed a little bit longer at the station, as you wanted the colleagues to give you some information about the island and recommend various locations. Your scheduled return was for July 31, 10:00. The station manager called you, as you had not shown up at your scheduled return time and had not informed the station accordingly of any delay. In the phone call, you informed the station that you were on your way to return the vehicle and would be at the store in a few minutes. As you still did not show up as you had informed by phone, the station repeatedly called you again, but you never answered, until you showed up at the station at 12:28. Consequently, you were about 2.5 hours late from your scheduled return, without notifying the station. Causing disruption, as there were other customers to be served, resulting in a delay to subsequent customers. On your return, it was determined by the station that you were at sea, as the seats were wet, and the vehicle needed biological cleaning.
While your colleague mentioned that the seats were wet and the vehicle needed biological cleaning, you told her that it was nothing and that it was her job to clean the car. I would like to inform you that it is not her job to clean the vehicles, but to serve you by providing you a vehicle for rent in the best possible and polite way. But it is your obligation, just like any customer, to return the vehicle, if not in the same condition as when you received it, at least in a similar condition.
Also, upon entering the station you placed your shoes on the desk counter, where the station manager told you to take them off the desk. Employees and customers lean on the desk, and it is not the place for shoes. Therefore, we do not understand your comments about the station's behavior and rude manners, as they were in no way inappropriate in your way. The station proceeded with the corresponding charge, pending on your part, as it should have been.
Kind regards,
Avance team

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