Avance レビュー 

389
•
TrustScore 5段階評価の2.5

2.3

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち4の評価

Avance Chania Flughafen Personal war freundlich das FZG war nicht ganz so wie beschrieben aber egal der Preis war i.O. Nach einer Reklamation wegen einem Schaden stellte sich schnell heraus dass es n... もっと見る

5つ星のうち5の評価

Santorini - We had a really good experience, very easy and all went well. I see other offices of Avance don't have good reviews but the Santorini branch was really good. The man at the desk in Santo... もっと見る

5つ星のうち2の評価

Bei Abholung des Autos am Flughafen Kalamata dauerte es lange bis alle Daten erfasst wurden, Mitarbeiter war unfreundlich und gab uns einen alten Renault Clip mit mehr als 100000km auf dem Tacho. Das... もっと見る

5つ星のうち1の評価

Altes Fahrzeug erhalten, fast 100 t km ! (der blaue Polo ist sicher eine Gelddruckmaschine) Rundum Makel, defekte Scheinwerfer, im Dunkeln zu fahren ist Risiko. Wollte zurück zum Schalter der Ausgabe... もっと見る

企業情報

  1. レンタカー 代理店

当該企業による記述

Avance Rent a Car is a Greek car rental company established in 1992. Currently operates more than 25 locations in Greece, with 40+ service points.


連絡先

2.3

期待以下

TrustScore 5段階評価の2.5

389件のレビュー

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2.3

すべてのレビュー

(389)

過去12か月のレビュー数: 40件

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5つ星のうち5の評価

I have been using their service for a…

I have been using their service for a long time they always very helpful and cheaper among other rent a car . They never let you down , well done guys keep up the hard work

2023年3月20日
自発的なレビュー
Avance ロゴ

Avance からの回答

Good morning,
Thank you for your comments and the time in order to evaluate us. We hope to serve you again in the future.
Kind regards,
Avance team

5つ星のうち5の評価

Friendly personnel

Friendly personnel, nice cars.

2023年3月11日
自発的なレビュー
Avance ロゴ

Avance からの回答

Good afternoon,
Thank you for your evaluation and your comments. We hope to serve you again soon.
Kind regards,
Avance team

5つ星のうち3の評価

We got a car... eventually

Hiring a car from Avance was a fairly poor experience really - it took them over an hour from when we arrived to actually provide us with a car. We were picking up at the Athens downtown depot and my suspicion is that they didn't have a car for us there when we arrived, so had to get one driven over from one of the other depots in the area, despite the fact that we'd booked weeks in advance.

For the second half hour that we were waiting they repeatedly told us it would be ready in a couple of minutes. They made excuses about being very busy and having lots of cars to bring round, but it shouldn't take over an hour to bring a car from the lot at the back to the front of the office no matter how busy you are.

The car itself, once it arrived was okay, but not great. There were a lot of scuffs and marks on it, more than it was possible for me to verify were all correctly logged before we drove away, which leaves you feeling a little nervous that some pre-existing damage will be held against you when you drop it off. To be fair that didn’t happen, the drop-off at Athens airport was very straightforward, and the car was fine otherwise.

And of course the hire price was very cheap so, even having had that experience, I still might consider hiring from them again, and just hope they do a better job of it next time.

2023年2月15日
自発的なレビュー
Avance ロゴ

Avance からの回答

Good morning,
We apologize for any delay that may have occurred in the delivery of the vehicle, due to an excessive workload. According to our system, you had booked a category A (Skoda Citigo or similar) and the station proceeded with a free upgrade of the vehicle, where you received a Renault Clio. The vehicle has been fully functional, with no problems encountered in the 4 days you have owned the vehicle. We are sorry for your comments. Nevertheless, we will be happy to serve you again in the future so that we can fully meet your expectations.
Kind regards,
Avance team

5つ星のうち1の評価

People 5 stars, company minus 10

The people working there deserve five stars, the procedures of the company minus ten stars! They have set up their procedures to cheat you out of more money when returning the car. I needed to go and tank an extra 2 liters (3,5 euros) to avoid being charged an additional 20 euros. Instead of the normal procedure of get the car with a full tank and bring it back full, they leave it where ever, so you need to always tank more than you used, or be fined with 20 euros. I will never rent from these crooks again! Remind you, this is a holiday location, so most people need to catch a plain and don't have time to go and tank extra if they are being cheated into paying 20 euros extra. And the chances of coming back and using this company again, so you can "use the extra gasoline you paid for" as they claim, are neglectable. Not worthy and severely damaging the Greek hospitality and "filotimo".

2023年2月26日
自発的なレビュー
Avance ロゴ

Avance からの回答

Good afternoon,
We are sorry for your evaluation and your comments.
We searched our system for your reservation.
You made your reservation through our website. In accordance with the terms and conditions, where you have accepted, by making your reservation, also mentions our term, regarding the fuel policy. Also, upon delivery of the vehicle, the respective station always informs the customer about the fuel. In case, that the respective customer does not return the vehicle in the same amount of fuel, where he received it, according to the contract, the respective customer must settle the fuel difference. In any other case, he has the possibility to go to the nearest fuel station, in order to fill up the necessary fuel that is missing. Also, we don't understand your reference to liters.
We understand and know that our customers choose our services, whether for leisure, work, etc., but all customers have and adhere to the same conditions. Each customer has to return the vehicle in the same condition that he received it, therefore he needs to check and plan his time accordingly.
We are also very sorry for your comments regarding our hospitality, but also our company's “filotimo”, but our company always serves each customer in the best possible way and according to the concept of “filotimo”, we consider our company to be in favor of duly consistent in its obligations.
Our company, as it does not wish in any case for there to be any confusion or misunderstanding to each customer, regarding the terms and conditions of our company, we believe that mentioning them, on our official website, in the rental agreement, but also during the delivery of the vehicle, we make ourselves as clear as possible, to avoid any dissatisfaction from our customers.
There is no possibility, if there is any pending issue on the part of the customer, to avoid the corresponding charge and have it borne by our company.
Nevertheless, thank you for your comments about our company's staff.
Kind regards,
Avance team

5つ星のうち5の評価

Ho preso una stradina di campagna e…

Ho preso una stradina di campagna e sono rimasto insabbiato con la smart presa a noleggio e bloccata nel frattempo su un terrapieno, è vero che avevo l'assicurazione Kasko ma non solo sono venuti a prendermi ma poi mi hanno consegnato una autovettura sostitutiva....non ho nè pagato nulla nè ho subito alcuna trattenuta sulla mia carta di credito... gentili , professionali e molto disponibili... non oso immaginare se fosse accaduto in Italia..... a Santorini sono i più bravi certamente sono proprio di fronte l'uscita dell'aeroporto

2022年7月26日
自発的なレビュー
Avance ロゴ

Avance からの回答

Good morning,
Thanks for your wonderful words. As we always strive for the best service, under no circumstances could we not serve our customer directly. We hope to serve you again in the future.
Kind regards,
Avance team

5つ星のうち5の評価

Από κάθε άποψη (καθαριότητα…

Από κάθε άποψη (καθαριότητα αυτοκινήτου, ποιότητα αυτοκινήτου, συνέπεια) ήταν η εταιρεία εξαιρετική !

2023年1月16日
自発的なレビュー
Avance ロゴ

Avance からの回答

Καλημέρα σας,
Ευχαριστούμε για το χρόνο που διαθέσατε για να μας αξιολογήσετε. Θα χαρούμε να σας εξυπηρετήσουμε ξανά στο μέλλον.
Με εκτίμηση,
Avance team

5つ星のうち5の評価

This is the only car company you should…

This is the only car company you should rent from in Santorini. Extremely friendly, professional company. Highly recommend.

2023年1月14日
自発的なレビュー
Avance ロゴ

Avance からの回答

Good afternoon,
Thank you for your evaluation and your wonderful words. We hope to serve you again soon.
Kind regards,
Avance team

5つ星のうち5の評価

Frequent User - Business customer

I've been using Avance Car Rental at Santorini Airport very often since i travel and work there during Summer season. The service i am receiving and the quality of cars is excellent, even at the busy period of Greek Summer in Santorini. Very professional and organised operation. Highly recommended!!

2022年12月13日
自発的なレビュー
Avance ロゴ

Avance からの回答

Good morning,
Thank you for being a repeat customer. We always strive for the best service to our customers and with comments like yours, we are particularly happy, as we believe that our effort is recognized. We hope to serve you again soon.
Kind regards,
Avance team

5つ星のうち5の評価

Buen servicio alquiler coche

Buen servicio en la entrega y recogida de un coche de alquiler en Santorini. Excelente relación calidad precio.

2023年1月7日
自発的なレビュー
Avance ロゴ

Avance からの回答

Good morning,
We appreciate you taking the time to rate us. We hope to serve you again in the future.
Kind regards,
Avance team

5つ星のうち5の評価

Very professional

Very professional, reliable price , lovely stuff , clean vehicle, I won’t be thinking about choosing any other company, whenever Avance is present !

2023年1月7日
自発的なレビュー
Avance ロゴ

Avance からの回答

Good morning,
Thank you for your nice words. We are looking forward to serving you again soon.
Kind regards,
Avance team

5つ星のうち5の評価

Easy experience

Good location, fast handling, the car was goid

2022年12月25日
自発的なレビュー
Avance ロゴ

Avance からの回答

Good morning,
Thank you for your evaluation. We hope to serve you again soon.
Kind regards,
Avance team

5つ星のうち5の評価

Best car hire experience ever

I booked Avance after a thorough research ahead of my arrival to Thessaloniki. At first I was a bit sceptical due to the low price. My flight arrived an hour than scheduled but the staff was very helpful to guide me how to find their kiosk at the airport. The check in process was the quickest I ever had. The company operates paperless so I received & signed the hire agreement via my email. The staff at the kiosk was very friendly and she never insisted of asking us to pay for a full insurance (as most of the car hires do). A shuttle picked us up from the terminal to a short drive to Avance car park. The car was brand new with low mileage (less than 10k) hybrid and spotless. Again the damage check was paperless and very efficient.

On the return we dropped off the car to the same spot and took them less than 3 mins to complete the check load our luggage to the shuttle van and drive us back to the terminal.

It was the best car hire experience I ever had in an airport and I travelled a lot around the world using budget car rentals before. Congrats to the SKG team and I’ll definitely book again with avance in the future!

2022年12月15日
自発的なレビュー
Avance ロゴ

Avance からの回答

Good morning,
We are happy that you were fully satisfied with our services. We always try for the best customer service. We hope to serve you again in the future.
Kind regards,
Avance team

5つ星のうち5の評価

All right rent a car

Everything was all right, nothing wrong.

2022年11月30日
自発的なレビュー
Avance ロゴ

Avance からの回答

Good morning,
Thank you for your evaluation. We hope to serve you again soon.
Kind regards,
Avance team

5つ星のうち1の評価

Terrible Experience

Terrible car, terrible reception. I received a car wrecked - luckily I had full insurance. The gas gauge was going up and down for no reason and on the way back to the airport I almost missed my flight because two trouble lights came on - engine and exclamation point - and the car gradually slowed down until it turned off at exit 14 of Attica Street. That's it for the car. As for the service, I filled the car up to the point where I picked it up at the gas station just before the airport. However, by the time I got it to your clerk the gauge had gone down again which as I mentioned was broken as the car had a lot of electrical issues. Instead of understanding, he asked me to pay 15 euros for a little gas difference and delayed me even more (besides the delay due to the car breakdown) with the risk of missing my flight. Me and my husband, Zafeirios Loupos, have rented your cars many times and for many days and I expected a better treatment. That's it for the service. Since you wanted to read them in detail, you and your prospective future tenants.

2022年12月3日
自発的なレビュー
Avance ロゴ

Avance からの回答

Good morning,
We are sorry to receive such feedback, as our priority is the best customer service. Although you do not mention the station that served you, we have searched our system. You were served by our station at Athens airport. We do not particularly understand your review. You had made a reservation for category A and received on 2/12/2022 a Fiat Panda of category B. On your return on 3/12/2022, the employee informed you that there was a difference in fuel. You received the vehicle with 3/8 fuel and returned it with 2/8 fuel. When the employee informed you about the fuel, you expressed your displeasure, stating that you would not pay the difference and that you were missing your flight. Again, we are sorry for your criticism, but there is no possibility of not notifying the respective customer of any pending situation arising from his side. Nevertheless, we will be happy to serve you again in the future.
Kind regards,
Avance team

5つ星のうち5の評価

100 percent recommend the firm!

We are very pleased with the excellent service!
After a long night flight, I was pleased with the excellent service, and instant delivery of the car, the car was in the cleanest condition.
Despite the cold night, the car was warmed up, which created additional convenience and comfort, and of course, the music … Music was playing on the radio which lifted the mood.
Achilleas was very kind the car was served within a short time less than a minute. Special thanks to him)
Good pricing policy.
It was easy to check in and check out and all the staff was very friendly and attentive.

The whole team seemed very friendly! Brilliant!
We can absolutely recommend Avance -100 percent recommend the firm!

2022年10月17日
自発的なレビュー
Avance ロゴ

Avance からの回答

Good morning,
Thank you for your wonderful words and for being a repeat customer. As we always try to serve our customers in the best possible way, we are happy to receive such comments. We hope to serve you again soon.
Kind regards,
Avance team

5つ星のうち5の評価

Easy and professional

Everything gone fine, easy, quick and the personal was very polite.

2022年10月24日
自発的なレビュー
Avance ロゴ

Avance からの回答

Good morning,
Thank you for your evaluation and for your kind words.
Kind regards,
Avance team

5つ星のうち5の評価

Team were polite and diligent

Team were polite and diligent. Marked the missed dents on car without any question. Apologised for making us wait though we asked for it. Car was clean and comfortable. 5 stars.

2022年10月17日
自発的なレビュー
Avance ロゴ

Avance からの回答

Good morning,
Thank you for your kind words about our service for our office in the center of Athens. We hope to serve you again in the future.
Kind regards,
Avance team

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