Communication = 0 // Product = 5 * beautiful I wanted to write a very human review of this company and product. Like some others who have reviewed recently, I had no communication, no responses from... ãã£ãšèŠã
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Ordered a Nomad Leather Journal on the 22nd of Jul 2026 and it has almost been over a month, with no answer or communication if it has been dispatched. I have written to their support 5 times (email... ãã£ãšèŠã
Eu vi a publicidade sobre a carteira e outros produtos e eu pensei, que talvez compraria. Fui saber mais e descobri que podiam enviar para onde eu vivo. Não demorou muito tempo e já tenho a carteira e... ãã£ãšèŠã
Ich bin mehr als unzufrieden !!!!!! Das Innenleben dauerte 4 Wochen bis es geliefert wurde. Zudem musste ich mehrere Mails schreiben auf die nicht reagiert wurde !!!!! Ich muss wahrscheinlich recht... ãã£ãšèŠã
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Welcome to Awlma's official Trustpilot page! At Awlma, we're dedicated to crafting high-quality, sustainable leather goods that seamlessly integrate into your daily life. We value every piece of feedback and use it to continuously improve our products and services. Please share your experiences with our products and customer service. Your insights not only help us grow but also guide others in making informed decisions. Thank you for choosing Awlmaâwhere tradition meets modern craftsmanship.
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Apartado 203, 2354-909, Torres Novas, ãã«ãã¬ã«
- support@awlma.eu
- awlma.eu
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Dear Customer Service Team,
Dear Customer Service Team,
I am writing to follow up on an order I placed on March 16th, which I have not yet received as of today, April 13th.
Could you please look into this and provide an update on the current status of my shipment? I would appreciate knowing the estimated delivery date or, if there has been an issue, how it will be resolved.
2026幎3æ27æ¥
Order placed on the March 21 and notâŠ
Order placed on the March 21 and not delivered so far. The customer service has been contacted in multiple ways but doesnât respond. Parcel tracking gives no specific information except that the delivery failed. So far the shopping experience is very bad.
2026幎3æ21æ¥
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Awlma ããã®åç
Hello Patrick Doan,
Weâre truly sorry that youâve had a negative experience with your order, thatâs never the experience we want to deliver.
Your order was indeed shipped with a delay of 2 days, and we completely understand how frustrating that can be. At the moment, the parcel is already available at the pickup point, awaiting your collection.
We kindly ask for your understanding that all of our leather products are entirely handmade and produced on demand. Your order also coincided with the Easter period, which includes several public holidays and a significantly higher volume of orders than usual. Unfortunately, this can sometimes lead to small delays like the one you experienced.
That said, we take your feedback seriously, especially regarding the difficulty in reaching our customer service, and weâll work to improve this.
We truly hope that once you receive your order, youâll be completely satisfied with the quality and craftsmanship of the product.
Thank you for your patience and understanding.
Awlma ããã®åç
Hi Inga Weber,
Thank you so much for your feedback!
Weâre really glad to hear youâre happy with the product and our service, thatâs exactly what we aim for. Your support means a lot to us.
Hope to see you again soon!
Awlma ããã®åç
Hallo Yauheniya,
vielen Dank fÃŒr Ihre tolle Bewertung!
Es freut uns sehr zu hören, dass Sie mit der QualitÀt und der schnellen Lieferung zufrieden sind. Genau das ist unser Anspruch.
Vielen Dank fÃŒr Ihr Vertrauen und wir hoffen, Sie bald wieder bei Awlma begrÃŒÃen zu dÃŒrfen.
Mit besten GrÃŒÃen,
Awlma Team
TrÚs beau journal
TrÚs beau journal, je suis satisfaite de mon achat. à noter cependant que les cahiers intérieurs ne sont pas fournis à lâachat du nomad, mais ce nâest quâun détail puisquâil est compatible avec nâimporte quel cahier en A5.
2026幎2æ24æ¥
Awlma ããã®åç
Bonjour Charlotte,
Merci beaucoup pour votre retour, nous sommes ravis dâapprendre que vous êtes satisfaite de votre journal.
Nous vous remercions également pour votre remarque concernant les cahiers intérieurs. Nous avons fait le choix de proposer un produit flexible et personnalisable, câest pourquoi le Nomad est compatible avec nâimporte quel cahier A5. Cela dit, votre retour est précieux et nous comprenons que ce point puisse mériter dâêtre plus clairement indiqué.
Merci encore pour votre confiance et votre soutien, et nous espérons que vous continuerez à profiter pleinement de votre journal.
Bien à vous,
Lâéquipe Awlma
Bons produits en papeterie
Bons produits en papeterie, sur un format spécifique. La qualité papier du Munken nâest plus à prouver.
Attention à lâemballage, le transport peut abîmer les carnets.
2025幎12æ3æ¥
Awlma ããã®åç
Hi Julien,
Thank you very much for your review and for highlighting the quality of our stationery, weâre glad to hear you appreciate the Munken paper and our format choices.
We also truly appreciate your feedback regarding the packaging. Weâre continuously working to improve this aspect to ensure our products arrive in perfect condition, and your comment is very valuable in that process.
Thank you again for your support, and we hope to serve you again soon.
Kind regards,
Awlma Team
Déception
Bjr,
Commande passée il y a 12 jours, le service client ne donne pas la date d'envoi/de livraison.
Achat réalisé pour un cadeau qui ne pourra pas être donné dans les temps.
Je me pose la question légitime de la fiabilité du site ...
2026幎3æ12æ¥
èªçºçãªã¬ãã¥ãŒ
Great!!
Super happy with my order! Everyone is asking me where I got it from. Quality is great! Really nice work. Very nice service, definitely recommend!
2026幎2æ10æ¥
Awlma ããã®åç
Hi Femke,
Thank you so much for your kind words, we truly appreciate it!
Weâre delighted to hear that youâre happy with your order and that itâs getting so much attention ð Thatâs exactly what we aim for: creating pieces that stand out while maintaining the highest level of craftsmanship.
Your support and recommendation mean a lot to us, and we hope to welcome you back again soon.
Warm regards,âšAwlma Team
Je suis trÚs satisfaite par ma commandeâŠ
Je suis trÚs satisfaite par ma commande chez Awlma.
Câetait un cadeau pour ma sÅur qui habite au Portugal, jâai contacté le service client afin de leur demander sâil etait possible de ne pas mettre de détail de prix sur la facture glissée dans le paquet, leur réponse a ete rapide et l'équipe mâa même demandé si je voulais quâun mot manuscrit soit glissé dans le paquet, ce qui a été fait et jâavoue que cette attention mâa beaucoup touchée ainsi que ma sÅur lorsqu'elle a ouvert le paquet.
Service client au top
Comme les carnets sont fait sur mesure, il y a un petit délai entre 3 et 7 jours selon la commande. La livraison sâest trÚs bien passée. Le paquet était vraiment soigné.
Le produit est réalisé avec un trÚs beau cuire et le papier de qualité. Ma sÅur etait ravie de ce présent.
Merci encore à l'équipe de awlma vous êtes au top!
2026幎1æ28æ¥
èªçºçãªã¬ãã¥ãŒ
Awlma ããã®åç
Merci beaucoup Axelle pour ce message si touchant ð
âšNous sommes vraiment ravis de savoir que votre expérience avec Awlma a été à la hauteur de vos attentes, et surtout que votre sÅur a aimé son cadeau.
Nous accordons beaucoup dâimportance aux petits détails (comme le mot manuscrit) et à la qualité du service client, alors lire votre retour nous fait extrêmement plaisir.
âšMerci également pour vos mots sur la qualité du cuir, du papier et du packaging, toute lâéquipe met beaucoup de cÅur dans chaque commande, surtout pour nos produits faits sur mesure.
Encore merci pour votre confiance et votre gentillesse.
âšAu plaisir de vous retrouver bientÃŽt chez Awlma âš
â Lâéquipe Awlma
What I very nice notebook was deliveredâŠ
What I very nice notebook was delivered to me tofay. I love it already and canât wait to see it older.
Nice nice.
And that from my second home country !!!! ð€£
2026幎2æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Awlma ããã®åç
Thank you so much, Stefan! ð
Weâre really happy to hear your notebook arrived safely and that youâre already loving it. Watching a notebook age and gain character over time is part of the magic, itâll only get better with use.
And hey, sending a little piece of your second home country your way makes this even cooler for us ðµð¹âš
Thanks a lot for your support, and enjoy filling those pages!
â The Awlma Team
Very nice item
Very nice item; communication could be a little bit better (how long the delivery takes)
2026幎1æ15æ¥
Awlma ããã®åç
Thank you for your feedback, Christine! ð
Weâre really happy to hear that you liked the item.
We also appreciate your note about the delivery communication, this is very helpful for us, and weâre already working on improving how clearly we communicate delivery times and updates.
Thank you for helping us improve, and we hope to welcome you again soon!
Best regards,
Awlma Team
It was my third order from Awlma
It was my third order from Awlma. Everything is top quality. I love the products.
2026幎1æ13æ¥
Awlma ããã®åç
Thank you so much, Johannes! ð
Weâre truly grateful for your continued support, it means a lot to us that this is already your third order.
Weâre thrilled to hear you love the quality and our products.
Looking forward to serving you again soon!
Best regards,
The Awlma Team
Awlma ããã®åç
Thank you so much, Tina! ð
Weâre really happy to hear that youâre satisfied with the quality.
Thanks for your trust, and we hope to welcome you again soon!
Best regards,
The Awlma Team
8 jan 2026
This is the second leather journal I bought from awlma and I love them. The quality is great, no complaints!
2025幎12æ29æ¥
Awlma ããã®åç
Thank you so much, Alexandra, for your wonderful feedback!
Weâre truly happy to know this is your second leather journal from Awlma and that youâre loving the quality once again. Having returning customers like you means the world to us.
We hope your journal continues to inspire you every day, and we look forward to welcoming you back soon!
Awlma ããã®åç
Qualidade é exatamente aquilo que procuramos entregar, por isso, ficamos mesmo felizes com o seu feedback.
âšMuito obrigado, João, por confiar na Awlma. ð
Esperamos continuar a superar as suas expectativas nas próximas experiências.
J'ai commandé un carnet Nomad A5.
J'ai commandé un carnet Nomad A5.
- livraison suivi et rapide,
- qualité incroyable,
- qualité prix au rendez-vous.
Je recommande !
2025幎12æ20æ¥
èªçºçãªã¬ãã¥ãŒ
Awlma ããã®åç
Merci beaucoup pour votre retour, Tom !
âšNous sommes ravis de savoir que votre Nomad A5 a répondu à vos attentes, tant en termes de qualité que de livraison et de rapport qualité-prix.
Merci pour votre recommandation et pour votre confiance en Awlma.
âšÃ trÚs bientÃŽt âš
Awlma ããã®åç
Thank you so much, Roman!
âšWeâre really glad to hear you love our products, quality and design are at the heart of everything we create.
Thank you for your support and for choosing Awlma.
The delivery was fast and the qualityâŠ
The delivery was fast and the quality is extremely good. I already recommended to friends. I will order definately again!
2025幎11æ28æ¥
Awlma ããã®åç
Thank you so much for your feedback!
âšWeâre delighted to hear that you were happy with both the fast delivery and the quality of our products.
Your recommendation means a lot to us, and we look forward to welcoming you back very soon.
Ich bin eher nicht begeistert
Ich bin eher nicht begeistert. Von aussen sieht rs top aus, innen sieht dad Leder nicht so doll aus. Das, fÃŒr Kreditkarten vorgesehene Fach, ist zu schmal, keine Karte passt da rein. In das zweite Fach kann man die Karten auch nicht stecken, da diese hier immer herausfallen. Die GummibÀnder fÃŒr die Befestigung des Kalenders sind auch nicht besonders vertauenswÃŒrdig. Gesamteindruck, eher mittrlmÀÃig.
2025幎12æ13æ¥
èªçºçãªã¬ãã¥ãŒ
Awlma ããã®åç
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback so detailliert mit uns zu teilen.
Unser Leder durchlÀuft einen sehr strengen Auswahl- und Selektionsprozess, um sicherzustellen, dass wir ausschlieÃlich mit Rohmaterialien höchster QualitÀt arbeiten. Wir verwenden ausschlieÃlich pflanzlich gegerbtes Full-Grain-Leder, das seine natÃŒrliche Struktur bewahrt und mit der Zeit eine schöne Patina entwickelt.
BezÃŒglich der KartenfÀcher sind diese exakt auf die MaÃe einer Standard-Kreditkarte ausgelegt. Zu Beginn kann es daher notwendig sein, die Karten etwas fester einzusetzen, da das Leder noch neu und formstabil ist. Diese Entscheidung ist bewusst getroffen: Mit der Zeit gibt das Leder leicht nach, sodass die Karten auch nach Jahren sicher gehalten werden, ohne locker zu sitzen oder herauszufallen.
Was die GummibÀnder betrifft: Auch wenn sie optisch filigran wirken, können wir deren hohe QualitÀt sowie mehr als ausreichende ElastizitÀt und Belastbarkeit garantieren, um all Ihre Inhalte sicher an ihrem Platz zu halten.
Wir schÀtzen Ihr Feedback sehr, es hilft uns, unsere Produkte und unsere Kommunikation kontinuierlich zu verbessern.
ââââââââââââââââââââââââââââââ
Thank you for taking the time to share your feedback in such detail.
Our leather goes through an intensive selection process to ensure we work exclusively with the highest-quality raw materials. We use only vegetable-tanned, full-grain leather, preserving its natural structure and allowing it to age beautifully over time.
Regarding the card compartments, they are designed exactly to the dimensions of a standard credit card. At first, the fit may feel tight and require a bit of pressure, as the leather is still firm. This is intentional: as the leather naturally softens and adapts with use, the slots will slightly widen, ensuring that cards remain securely held even after years of use, without becoming loose.
As for the elastic bands, although they may appear slim, we can assure you they are made from high-quality materials with more than enough strength and durability to keep all your belongings safely in place.
We truly value your feedback, it helps us continuously refine both our products and the way we communicate about them.
Awlma ããã®åç
Thank you for your feedback!
Weâre glad to hear you found the passport holder really nice.
We appreciate your support and hope to welcome you back again soon.
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