Awlma レビュー 

Awlma からの回答

2025年12月26日

Thank you so much for your beautiful words, Mariana.

We’re truly honored by your feedback, knowing that the Nomad A5 felt like a good surprise means a lot to us.

Every piece is crafted with care, intention, and heart, so it’s incredibly rewarding to see that reflected in your experience.

Thank you for crossing paths with Awlma, we hope this is just the beginning.

Awlma からの回答

2025年11月8日

Caro Diogo,

Lamentamos que a sua experiência não tenha correspondido às suas expectativas, mas não nos revemos de forma alguma nesta review.

A pele que utilizamos é de curtimenta vegetal premium e da mais alta qualidade que pode encontrar no mercado, é exatamente por isso que oferecemos garantia vitalícia em todos os nossos produtos de pele.

Após milhares de encomendas entregues, esta é a primeira vez que recebemos qualquer tipo de crítica ou menção negativa relativamente à qualidade da pele ou dos nossos produtos, o que nos leva a acreditar que se possa tratar de um caso isolado.

É importante notar que se trata de pele de curtimenta vegetal, e não de um material sintético ou plástico artificial. Este tipo de pele é tingido através de processos naturais e apresenta características únicas, como a pátina que desenvolve ao longo do tempo, algo que consideramos parte da sua beleza e exclusividade.

Estamos certos da qualidade e durabilidade de todos os nossos produtos, e trabalhamos sempre para que todos os nossos clientes fiquem plenamente satisfeitos.

Estranhamos igualmente nunca ter recebido qualquer contacto seu por outras vias (como e-mail ou Instagram) para relatar o problema, e que a primeira abordagem tenha sido uma avaliação pública negativa. Estamos sempre totalmente disponíveis para ajudar e resolver qualquer situação de forma direta e transparente.

Caso deseje, convidamo-lo(a) a entrar em contacto connosco para podermos analisar o seu caso individualmente.

Com os melhores cumprimentos,
A equipa Awlma

Awlma からの回答

2025年11月8日

Dear Stefan,

Thank you so much for your kind words! We’re truly delighted that you appreciated the craftsmanship and had a positive experience with our team.

Every Awlma piece is made with care, passion, and attention to detail, it means a lot to know that this dedication is felt and valued.

We hope to see you again soon!

The Awlma Team

Awlma からの回答

2025年11月8日

Hello,

We’re truly sorry to read your comment, but we do not identify with the situation as described.

All your messages sent via e-mail were responded to promptly, and we offered several valid and reasonable solutions to address your concern. As mentioned in our communication, all product dimensions and compatibility details are clearly stated on our website, along with our exchange and return policy, which includes specific explanations for customized and made-to-order products, such as the one you purchased.

At this moment, we are still awaiting your reply to our last e-mail, so that we can find a suitable solution together.

The Awlma Team

Awlma からの回答

2025年11月8日

Olá Vanessa,

Muito obrigado pelas suas palavras! Ficamos muito felizes por saber que apreciou o atendimento, a rapidez de envio e, sobretudo, a qualidade e detalhe dos nossos produtos.

Cada peça é pensada e produzida com o máximo cuidado, e é gratificante saber que isso se reflete na experiência dos nossos clientes.

Esperamos voltar a recebê-la em breve.

Equipa Awlma

Awlma からの回答

2025年8月24日

Dear Rolf,

Thank you so much for your kind words!

We’re delighted to hear that your Awlma arrived just as expected and that you’re enjoying the smooth feel of the vegetable-tanned leather.

We truly appreciate your patience with the shipping, good things sometimes take a little time, but we’re glad it was worth the wait. May your Awlma become more and more a reflection of you and your daily routines!

Warm regards from Portugal,

The Awlma Team

Awlma からの回答

2025年8月15日

Dear Glenn,

As we have already explained several times via email, your order was delivered to the pickup point you selected at checkout, where it remained for 8 days awaiting collection.

Since it was not collected within that time, it was returned to the sender. It is currently in transit back to us. Once we receive it, we will contact you so you can decide how to proceed.

Thank you for your understanding.

— Awlma

Awlma からの回答

2025年6月5日

Dear AW,

Thank you for your feedback, and we’re truly sorry for the inconvenience caused.

We would like to inform you that your order was successfully delivered on May 12th. We hope you are satisfied with your new Awlma products and that they meet your expectations in both quality and design.

That said, we completely understand your frustration. There was indeed an unusual delay in the delivery of your order, and this is not in line with our standards. We are already in contact with the shipping provider to clarify what happened and to ensure that such delays do not occur again in the future.

If there’s anything else we can do to improve your experience, please don’t hesitate to reach out. We're always here to help.

Warm regards,
The Awlma Team

Awlma からの回答

2025年5月6日

Dear Garcia,

We’re truly happy to hear that you’re satisfied with the quality of our leather goods – thank you for your continued trust in Awlma and for your kind feedback on the A5 Nomad Journal!

Regarding the A6 Plain Leather Journal, we’d like to clarify that the product dimensions (105mm x 150mm) are listed in the description on our website, as the cover itself follows the standard A6 format. That said, we understand the confusion and appreciate the opportunity to clarify further.

While our A6 journal is designed primarily for our own brand of notebooks, it is also compatible with inserts commonly labeled as “pocket size” (typically around 90mm x 140mm), such as the Moleskine Cahier Journals. These tend to fit more comfortably than standard hardcover A6 notebooks, which can vary slightly in size and rigidity.

We’re grateful for your feedback and will take it into account to improve how we communicate compatibility in the future.

Warm regards,

The Awlma Team

Awlma からの回答

2025年5月6日

Thank you for your kind words – we're so glad everything was perfect!

We truly appreciate your support.

Warm regards,


The Awlma Team

Awlma からの回答

2025年5月6日

Dear Hugo,

Thank you so much for your kind feedback! We're thrilled to hear that both the delivery and the products met your expectations.

We truly appreciate your support.

Warm regards,


The Awlma Team

Awlma からの回答

2025年5月6日

Thank you very much for your kind words! We're delighted to hear that you're happy with the product and appreciated the careful packaging.

Merci for choosing Awlma!

Warm regards,


The Awlma Team

Awlma からの回答

2025年5月6日

Dear Jürgen,

Thank you so much for your wonderful words. We're truly happy to know that the product gives you such a personal and meaningful feeling — that’s exactly what we hope for when crafting each piece by hand.

It means a lot to us to know that our work resonates with you.

Warm regards,


The Awlma Team

Awlma からの回答

2025年5月6日

Thank you so much for your kind and enthusiastic words! We're truly happy to know you had such a positive experience with Awlma.

Your support means a lot to us.

Warm regards,

The Awlma Team

Awlma からの回答

2025年5月6日

Thank you for your kind words! We're thrilled to hear that you were happy with the quality of our products.

We truly appreciate your support.

Warm regards,

The Awlma Team

Awlma からの回答

2025年5月6日

Thank you so much for your kind words! We're delighted to hear that the portfolio is the ideal size for your needs and that you're happy with the quality and finish.

Your feedback means a lot to us.

Warm regards,


The Awlma Team

Awlma からの回答

2025年5月6日

Estimado José Carlos,

Ficamos muito satisfeitos por saber que apreciou a rapidez do nosso serviço, a qualidade dos materiais e a experiência no nosso website – muito obrigado pelo feedback!

Agradecemos também a sugestão relativamente ao vídeo explicativo. É uma excelente ideia e já estamos a considerar conteúdos desse tipo para tornar a experiência com os nossos produtos ainda mais intuitiva e completa.

Obrigado por confiar na Awlma.

Com os melhores cumprimentos,

Equipa Awlma