AWOK.com レビュー 500

AWOK.com からの回答

2020年6月11日

Dear Customer, Please accept our sincere apology for the inconvenience caused to you. During this once in a hundred years' pandemic, as there are hundreds of cases each day, sadly warehouse, delivery and customer service are not functions, sorry that we could not fullfill your those orders at this time. Please cancel your order and provide us with order number here, so we could pass on to finance team to quickly refund you.

At the same time, for all other remaining customers who are paid for the past two weeks, but not deliveryed ones, please also kindly cancel your paid or COD orders and let's us know the order number, so we could refund to you.

Right now the most important thing is stay safe, after this pandemic settle down, warehouse ,delivery and customer service resume back to normal, we would email our millions of existing customers about reopening service. Thank you for your understanding and hopefully we could all get out of this unusual situation together!

AWOK.com からの回答

2020年6月10日

Dear Customer, Sorry that warehouse and delivery team could not fullfill your orders during this unusual time. Please kindly cancel your orders, so we could pass on your information to finance team and quickly refund your paid money quickly. For those COD customers, please also kindly cancel that if that is possible. We are really sorry for that and we are disappointing our cherished customers like you at this time. We would let all of our customers including you known by email once this situation resolved and our warehouse and delivery team(also customer service ) could back to work. We are really sorry, please stay safe and thank you !

[6/6 3:26] Valentina Kezhova
status of this order 93670897I1 - pickable, I can't make refund...
13565524A1,13565524A2 - has been refunded.

AWOK.com からの回答

2020年6月10日

Dear Customer, Sorry that warehouse and delivery team could not fullfill your orders during this unusual time even every efforts have been made to try to do so. Please kindly cancel your orders, so we could pass on your information to finance team and quickly refund your paid money quickly. For those COD customers, please also kindly cancel that if that is possible. We are really sorry for that and we are disappointing our cherished customers like you at this time. We would let all of our customers including you known by email once this situation resolved and our warehouse and delivery team(also customer service ) could back to work. We are really sorry, please stay safe and thank you !

[6/6 3:26] Valentina Kezhova
status of this order 93670897I1 - pickable, I can't make refund...
13565524A1,13565524A2 - has been refunded.

AWOK.com からの回答

2020年6月10日

Dear Customers, we checked your order as it was 210 AED order( 7 pieces of In House Wall Mounted Manual Soap & Shampoo Dispenser, SD-2004 ) and was deliveryed before. We checked stock, Soap Dispenser Model ( SD-2004 ) and (SD-2002 ) were out of stock, only SD-2001 is selling, but nearly out of stock, so we need to investigate operation once it is resumed after lockdown eases.

04/04/2020 11:06:57 ALS Bot Order status changed Status changed to: "Archived"
04/04/2020 11:06:57 ALS Bot Order status changed Status changed to: "Delivered"
04/04/2020 11:06:57 ALS Bot Order shipped Order fulfilled
04/04/2020 00:34:55 ALS Bot Tracking number change 37111698A1
04/04/2020 00:34:55 ALS Bot Shipment approved Shipment approved
04/04/2020 00:34:55 ALS Bot Order status changed Status changed to: "Order in delivery."
04/02/2020 17:23:23 ABBAS KHAN Order status changed Status changed to: "Ready for Dispatch"
04/02/2020 17:18:34 zafeer Ahmed Order status changed Status changed to: "Packed"
04/02/2020 17:17:50 zafeer Ahmed Order status changed Status changed to: "Packing"
04/02/2020 16:59:04 ALAA ELDEEB Order status changed Status changed to: "Picked"
04/02/2020 16:57:50 Hazrat Ali Order status changed Status changed to: "Picking"
04/01/2020 13:32:07 AWOK Bot Order status changed Status changed to: "Pickable"
04/01/2020 11:30:38 Order status changed Status changed to: "Awaiting Supply"
04/01/2020 11:30:38 Order payment Order paid

We understand that you have 6 AED dispute and we have passed on your information to finance team, but there were a process and that is slow here during current situation. Please be patience and supportive as those 6AED dispute would be taken care of after the crisis. We understand that each AED is very important to you and we would address that. Please also be assured as we used to delivery hundreds of millions of AED products to customers here in mid-east, we have no intention to rob your 6 AED from order as all those orders are recorded over system which we could always review and investigate. At the same time, the most important thing is stay safe and thank you.

As before, we often have 1 AED deals and that usually would be huge deals for customers. Price over e-commerce website may change slightly according to different market condition, but right now please do not be so angry, the most important things are you are using those 7 products to help combat those current situation, as always said, the most important thing is stay safe and thank you.

////////////////////////////////////////////////////////////////////////////////////////////////////
Complain for Awok Website ( Order # 37111698A1 )

It's Bad Website , Cheating the customers
because I required Soap Dispenser Model ( SD-2004 ) For 26 DHS
per PC but after i paid the total amount in advance
i received another one model (SD-2002 ) and the price for it is
20 DHS Per PC .
* Also according to the website terms .. the website terms the delivery charges must be calculate per order not pert the quantity which including in every order .. but here , my order is 7 PCS From Same Item
and awok calculate the delivery charges on every item in the order meaning awoke calculate the delivery charges on my order 7 times according to the no. of items in my order no. ( 37111698A1 ) and this not honest from them ...
I make complain to return or replace it in date 08/04/2020
but till today nothing happened .
I'll make complain for it in " Consumer Protection Agency ".
Reply from AWOK.com
May 4, 2020
Dear Customer, Please accept our sincere apology for the inconvenience caused to you .Would you please be kind enough to share your order number here or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and improve our service during this unusual time. We are committed to make sure 100% accuracy of our orders, if there do have the model difference as you said, the difference of price 6AED would be refunded to you, most importantly, we would track the reason of this difference and punish related people based on system record. Thank you for your understanding and patience. Even millions of customer have been served from UAE and other GCC countries in the past seven years, hundreds of millions of AED products have been deliveryed to our millions of customers over those years, we are not taking any excuse about the model discrepancy/price of 6 AED difference over your order.we are always striving for 100% of accuracy of product delivery, description and service. please be assured we are also taking into your order very seriously as you are one of our millions of valuable customers here.

AWOK.com からの回答

2020年6月9日

Dear Customer, It is really difficult situation for everyone, at this time, the most important is to
stay safe as there are hundreds of cases each day even lockdown eases. Please stay safe and thank you! Hope that we could all get out of this pandemic and once in a hundred years unusual situation successfully together soon, as you could see the news

https://english.alarabiya.net/en/coronavirus/2020/06/02/Coronavirus-Am-I-allowed-to-leave-Abu-Dhabi-UAE-movement-ban-questions-answered.html

"The United Arab Emirates’ capital Abu Dhabi has banned movement in and out of the emirate, as well as between its cities starting Tuesday, as part of its mass testing efforts to curb the coronavirus outbreak."

We used to delivery hundreds of millions of products to millions of middle east customers over those years. We checked your order and passed on to finance team. It is refunded and please kindly ceck your banking account to verify that.Please stay safe and thank you! Hope that we could all get out of this pandemic and once in a hundred years unusual situation successfully together soon

06/09/2020 14:30:34 Valentina Kezhova Payment refunded 81 AED has been refunded.
06/09/2020 14:30:34 Valentina Kezhova Order payment Order payment was revoked

AWOK.com からの回答

2020年6月10日

Dear Customer, Sorry that warehouse and delivery team could not fullfill your orders during this unusual time even every efforts have been made to try to do so. As there are hundreds of cases each day, there are nobody want to do delivery work and pick up those products from you. We would let all of our customers including you known by email once this situation resolved and our warehouse and delivery team(also customer service ) could back to work. We are really sorry, please stay safe and thank you !

AWOK.com からの回答

2020年6月7日

Dear Customer, It is really difficult situation for everyone, at this time, the most important is to
stay safe as there are hundreds of cases each day even lockdown eases. Please stay safe and thank you! Hope that we could all get out of this pandemic and once in a hundred years unusual situation successfully together soon, as you could see the news

https://english.alarabiya.net/en/coronavirus/2020/06/02/Coronavirus-Am-I-allowed-to-leave-Abu-Dhabi-UAE-movement-ban-questions-answered.html

"The United Arab Emirates’ capital Abu Dhabi has banned movement in and out of the emirate, as well as between its cities starting Tuesday, as part of its mass testing efforts to curb the coronavirus outbreak."

We used to delivery hundreds of millions of products to millions of middle east customers over those years. We checked your orders and passed on to finance team. All of them are refunded and please kindly ceck your banking account to verify that.Please stay safe and thank you! Hope that we could all get out of this pandemic and once in a hundred years unusual situation successfully together soon

06/07/2020 14:00:55 Valentina Kezhova Payment refunded 150 AED has been refunded.
06/07/2020 14:00:55 Valentina Kezhova Order payment Order payment was revoked

06/07/2020 14:06:10 Valentina Kezhova Payment refunded 154 AED has been refunded.
06/07/2020 14:06:10 Valentina Kezhova Order payment Order payment was revoked

06/07/2020 14:03:32 Valentina Kezhova Payment refunded 127 AED has been refunded.
06/07/2020 14:03:32 Valentina Kezhova Order payment Order payment was revoked

06/07/2020 13:57:49 Valentina Kezhova Payment refunded 131 AED has been refunded.
06/07/2020 13:57:49 Valentina Kezhova Order payment Order payment was revoked

Sorry for those inconvenience during this pandemic and thank you for shopping us for so many orders before, we would let you know once we reopen again. Please stay safe and thank you

AWOK.com からの回答

2020年6月7日

Dear Customer, It is really difficult situation for everyone, at this time, the most important is to
stay safe as there are hundreds of cases each day even lockdown eases. Please stay safe and thank you! Hope that we could all get out of this pandemic and once in a hundred years unusual situation successfully together soon, as you could see the news

https://english.alarabiya.net/en/coronavirus/2020/06/02/Coronavirus-Am-I-allowed-to-leave-Abu-Dhabi-UAE-movement-ban-questions-answered.html

"The United Arab Emirates’ capital Abu Dhabi has banned movement in and out of the emirate, as well as between its cities starting Tuesday, as part of its mass testing efforts to curb the coronavirus outbreak."

We used to delivery hundreds of millions of products to millions of middle east customers over those years. We checked your order and passed on to finance team. It is refunded and please kindly ceck your banking account to verify that.Please stay safe and thank you! Hope that we could all get out of this pandemic and once in a hundred years unusual situation successfully together soon

06/07/2020 13:57:09 Valentina Kezhova Payment refunded 167 AED has been refunded.
06/07/2020 13:57:08 Valentina Kezhova Order payment Order payment was revoked

AWOK.com からの回答

2020年6月6日

Dear Customer, It is really difficult situation for everyone, at this time, the most important is to
stay safe as there are hundreds of cases each day even lockdown eases. Please stay safe and thank you! Hope that we could all get out of this pandemic and once in a hundred years unusual situation successfully together soon, as you could see the news

https://english.alarabiya.net/en/coronavirus/2020/06/02/Coronavirus-Am-I-allowed-to-leave-Abu-Dhabi-UAE-movement-ban-questions-answered.html

"The United Arab Emirates’ capital Abu Dhabi has banned movement in and out of the emirate, as well as between its cities starting Tuesday, as part of its mass testing efforts to curb the coronavirus outbreak."

We used to delivery hundreds of millions of products to millions of middle east customers over those years. We checked your both orders and passed on to finance team. Both are refunded and please kindly ceck your banking account to verify that.Please stay safe and thank you! Hope that we could all get out of this pandemic and once in a hundred years unusual situation successfully together soon

06/06/2020 15:24:47 Valentina Kezhova Payment refunded 46 AED has been refunded.
06/06/2020 15:24:47 Valentina Kezhova Order payment Order payment was revoked

06/06/2020 15:24:15 Valentina Kezhova Payment refunded 54 AED has been refunded.
05/13/2020 16:55:18 ALS Bot Order status changed Status changed to: "Cancelled"

AWOK.com からの回答

2020年6月5日

Dear Customer, It is really difficult situation for everyone, at this time, the most important is to
stay safe as there are hundreds of cases each day even lockdown eases. Please stay safe and thank you! Hope that we could all get out of this pandemic and once in a hundred years unusual situation successfully together soon, as you could see the news

https://english.alarabiya.net/en/coronavirus/2020/06/02/Coronavirus-Am-I-allowed-to-leave-Abu-Dhabi-UAE-movement-ban-questions-answered.html

"The United Arab Emirates’ capital Abu Dhabi has banned movement in and out of the emirate, as well as between its cities starting Tuesday, as part of its mass testing efforts to curb the coronavirus outbreak."

We used to delivery hundreds of millions of products to millions of middle east customers over those years. Your 128 AED was save even if we could not fullfill your order under those extreme circumstance.Please stay safe and thank you! Hope that we could all get out of this pandemic and once in a hundred years unusual situation successfully together soon

AWOK.com からの回答

2020年6月4日

Dear Customer, Please accept our sincere apology for the inconvenience caused to you. We have passed on your information to finance team and the first order of 72 AED was refunded. Please kindly check your banking account to verify!

06/04/2020 12:38:43 Valentina Kezhova Payment refunded 72 AED has been refunded.

"2. #384-626-15A-2 , item received in damaged condition.." As for the second one, we could not find information over system, did you put the right order number?

It is really difficult situation for everyone, at this time, the most important is to stay safe as there are hundreds of cases each day even lockdown eases. Please stay safe and thank you! Hope that we could all get out of this pandemic and once in a hundred years unusual situation successfully together soon

https://english.alarabiya.net/en/coronavirus/2020/06/02/Coronavirus-Am-I-allowed-to-leave-Abu-Dhabi-UAE-movement-ban-questions-answered.html

"The United Arab Emirates’ capital Abu Dhabi has banned movement in and out of the emirate, as well as between its cities starting Tuesday, as part of its mass testing efforts to curb the coronavirus outbreak."

Please stay safe and thank you! Hope that we could all get out of this pandemic and once in a hundred years unusual situation successfully together soon

AWOK.com からの回答

2020年6月2日

Dear Customer, Please accept our sincere apology for the inconvenience caused to you. Your order is in ready for dispatch status and it is waiting to be taken by drivers over your are and send to you soon. we have passed on your information to operation and warehouse people to speed up and would keep you updated with latest information. Thank you for your patience and understanding during this unusual time


05/28/2020 09:31:22 Rahees Ummer Order status changed Status changed to: "Ready for Dispatch"
05/28/2020 09:02:19 Rahees Ummer Order status changed Status changed to: "Packed"
05/28/2020 09:01:22 Rahees Ummer Order status changed Status changed to: "Packing"
05/28/2020 08:45:29 I Wayan Order status changed Status changed to: "Picked"

AWOK.com からの回答

2020年6月2日

Dear Customer, Please accept our sincere apology for the inconvenience caused to you. Your order is in ready for dispatch status and it was packed in warehouse, we have passed on your information to operation and warehouse people to speed up and would keep you updated with latest information.


05/27/2020 11:02:02 Rahees Ummer Order status changed Status changed to: "Ready for Dispatch"
05/27/2020 10:45:01 Rahees Ummer Order status changed Status changed to: "Packed"
05/27/2020 10:44:31 Rahees Ummer Order status changed Status changed to: "Packing"
05/27/2020 10:10:43 Haririmal Order status changed Status changed to: "Picked"
05/27/2020 09:45:57 Haririmal Order status changed Status changed to: "Picking"

AWOK.com からの回答

2020年6月2日

Dear Customer, Please accept our sincere apology for the inconvenience caused to you. It is really rare sistuation as it was your 48 AED order and it was delivred two months ago during the lockdown period. We used to delivery hundreds of millions of goods to GCC countries customers over the years, it is really rare situation to charge customer of order of you twice. We have passed on your case and order number to engineering team to investigate and update with you once there are progress. At the same time, please be safe and thank you. Hopefully with your understanding and supporting, we would come out of this pandemic together!

04/12/2020 09:38:01 ALS Bot Order status changed Status changed to: "Archived"
04/12/2020 09:38:01 ALS Bot Order status changed Status changed to: "Delivered"
04/12/2020 09:38:01 ALS Bot Order shipped Order fulfilled
04/11/2020 00:28:19 ALS Bot Tracking number change 16137492A1
04/11/2020 00:28:19 ALS Bot Shipment approved Shipment approved
04/11/2020 00:28:19 ALS Bot Order status changed Status changed to: "Order in delivery."