BabyBjörn レビュー 

Terrible experience with this company. They make it impossible to return faulty items. Terrible customer service! Avoid at all costs!

AVOID!!! Terrible company with the worst customer service you can experience. Look at their responses to the reviews here on TrustPilot - they reply to all of them using AI, but they’re so lazy they dont even bother to delete their AI prompt before copy-pasting into TrustPilot. So just imagine what it’s like when you have an actual customer service query. Avoid at all costs.

Our cradle arrived as a gift with two of the assembly screws missing, which meant I had no proof of purchase to fall back on. BabyBjorn sent a complete replacement set free of charge anyway. The screws are a specialised type you cannot buy in a hardware shop, so this was the difference between a usable cradle and an expensive ornament.

It took a few rounds of photographs before the request was approved, and I would have preferred the requirements listed upfront, but Cristian and Gabriela were consistently polite and clear, and once approved the parts shipped the very next day. Everything was fitted and working by the time I confirmed it back to them on 1 March 2026. Good, human customer care from a company that stood behind its product without demanding a receipt.

Attention, ne surtout pas commander chez eux si vous vivez à l’étranger. Leur transporteur est nul retourne les colis sans même appeler les clients et vous devez attendre la réception du colis par la société pour être remboursé soit prêt d’un mois. Service client nullissime

I had a carrier that was faulty and Dimitar at Babybjörn replaced for us. Very happy with their customer support

Poor customer service experience. Ignored many of my questions/concerns and, considering that its a premium brand, seem to worry about saving every penny even at the expense/inconvenience of the customer. My bouncer replacement took over 2 weeks to come and the advisor was not helpful at all. They had to wait until I had dropped off my defective bouncer before dispatch.

Customer service is terrible.
I emailed three times to try to resolve my solution and got the same copy and pasted email each time. I proposed multiple options to try to help resolve the problem including sending the product back at my own cost and i dont believe my emails were even being read.
For reference my carrier had a fault which they conclude was my own doing even though i sent multiple photos showing there was no rips, tears, cuts or any other signs of damage.

I ordered a replacement travel cot mattress. Product is absolutely fine. Worth noting that it was shipped from the Swedish warehouse via 'sea transport'. Delivery to the UK was in the region of two weeks. They only communicated this when I asked about delivery timelines. Otherwise, perfectly happy.

Ordered an item from a friend's registry from Canadian website, thinking everything would arrive well before baby shower. Had to follow up to actually get an item shipped out only to have it run into some hiccups clearing customs (refused by UPS Customs Broker), and it's been a painful process to get any sort of meaningful update through multiple channels (Email, Social Media).

"We have escalated with Warehouse team" is not a satisfactory response, but is the only thing they will provide. I am not sure how they operate physical retail, but seems like their online retail seriously needs work. I have asked them to provide specific dates, but I doubt they would be able to provide that. Refund process should be fun, so I may need to file a claim with my credit card to get my money back.

Feels like a Scam company! We’ve been waiting for a good ordered in December 2025 and still have not received the package. They keep saying it’s delayed or stuck at customs without providing proof. Please send the good or refund our money. Customer service is awful.

Order has never been sent. Spent over £200 and no mention of my order for 2 weeks now.

I purchased a BabyBjörn Baby Carrier Mini and experienced a serious issue during the first and only use. While wearing the carrier according to the instructions, a plastic fastening area rubbed against my jacket and caused a tear in the fabric.
I contacted BabyBjörn support, provided clear photos of the carrier and the damage, and explained exactly how it happened. Despite this, they refused to take responsibility and stated they could not identify any issue with the product.
For a premium-priced baby carrier, I expected better design quality and much better customer support. This experience has made me lose trust in the brand, and I would advise other parents to be cautious.

Customer service is horrible. Send me a cheap 60 dollar item instead of the almost 300 dollar item. They could get us the correct item and getting a refund was near impossible.

I'm truly impressed with quality of customer support. Dimitar has been exceptional, providing above and beyond service, cleary communicating and being very helpful. It's probably the best customer service I've received in a while. I have at least 7 BabyBjörn items and the excellence of the products was well topped up with fantastic customer support experience. Thanks team

Trage entspricht nicht ansatzweise den Erwartungen.. Retoure muss man selber bezahlen, nach Schweden!!! Unglaublich teuer. Nie wieder.

First time doing business with BabyBjorn and it will be the last. Ordered a bounce chair for my granddaughter in plenty of time for it to be delivered for her baby shower. BabyBjorn didn’t ship for six days and only after my inquiry about why it hadn’t been shipped yet. It is now supposed to arrive the day after her shower. Should have ordered one at Amazon.

Not surprised at the terrible reviews.

I have the baby carrier and the bouncer, despite using them for about 3 months the fabric has bobbled A LOT on both. I contacted the company who asked for photos, manufacturing labels etc. and after the long winded process and plethora of info they required, they confirmed the items are faulty.

Instead of replacing them I’ve been going back and forth for 6 months where they’ve promised replacements, gone back on their word, asked for more pictures and the manufacturing information again, refused to raise a complaint or escalate my concern and ignore me.

TERRIBLE customer service and experience. I wouldn’t recommend at all which is a shame as my baby loves the bouncer.

I bought the Move carrier without reading the reviews, and it was a big mistake. The carrier is not ergonomic at all. No matter how many adjustments I've tried, there is no way of achieving the M leg shape. Apparently, BabyBjorn is infamous for its narrow carriers where the baby's leg dang down straight, but I trusted the brand and bought the carrier without doing the research first. Don't make the same mistake!

Should have read reviews before buying something just because the internet says it’s the top product. Bought the BabyBjörn bouncer for my new born knowing he wouldn’t be able to use it before he weighed at least 7lb. My baby was born early and at 5lb so have only recently been able to put him in it. After the second time I noticed he was lying to the left and when I straightened him he would still slant. There didn’t seem to be an issue with the bouncer when looking at it when baby was in but as soon as I took him out i could see once closer that the steel was actually very bent ; this was only when I looked closely as opened it still didn’t seem broken from the front . I contacted baby bjorn and they have replied to state it doesn’t fall under warranty, basically saying I did it and also I should dispose of it and not use it!!! Considering the cost of the product their customer service is awful, their response is also unfriendly and has slight attitude to it which is my job considering they just told me to bin it! I bought the baby carrier too and now I wish I hadn’t given them my money for that but had already opened and used.
More reviews needs to be left on here as I didn’t see it to start. Their products are not worth the price they charge at all.

Contrairement aux autres avis, j’ai reçu ma commande très rapidement (une semaine pour être exacte).
De plus, je m’étais trompée dans le code postal de ma livraison, le service client n’a malheureusement pas pu me venir en aide mais m’a répondu rapidement. J’ai pu faire livrer mon coli dans un point relais après avoir reçu un mail du transporteur. (PostNord SE au départ puis remis à Chronopost une fois en France)