BabyDoc Shop レビュー 

Went into baby doc shop in deansgrange on the 9th of February and paid €400 off the new Venicci upline 2 in taupe, was asked to pick when suits me for delivery I chose the end of may start of June as my baby is due the end of June.
Went in and paid the balance on the 16th of march in the shop and was reassured my delivery date would be fine.

I contacted customer service via WhatsApp to ask if I could change my car seat colour on 12/05/25. On the Friday I received an email to inform me the colour pram I picked is not in stock until early July I can pick another colour if I wish, I just don’t understand how a colour preordered months back and paid in full is not in stock when it was ordered before release.

I’d highly recommend to everyone to think elsewhere when ordering a pram as it seems like I’m not the first person it happened too, very little compassion for women who are under pressure to get deliveries before their due dates. After reading reviews I’m clearly not the first person it’s happened too and I’d genuinely never order from them again which is a shame as the girls working in the shops are really lovely to deal with, but they should maybe advise people they may not get the colour/stock they want before the date they need. I don’t get how you can sell and take payment for an item you aren’t sure your supplier will have, maybe when orders are made they should be ensuring stock is there for orders due weeks later.

Women have enough to be worrying about during pregnancy without the added stress of not having a car seat or pram for your baby when they’re coming home.

No phone line for customer service either and the wait time to hear back is genuinely shocking, I have a feeling it was only noticed my pram wouldn’t be in stock when I reached out about the car seat colour. If I had not of reached out when would they have contacted me?

Thankfully, another well known baby shop was able to help me, I called them and they rang back 10 minutes later to say they had stock and shipped to me in 2 days, the pram was also 200 cheaper.

Also to add, I emailed Venicci directly to ask when the soonest delivery was directly from them as their website said end of June and I was desperate to have a pram for my baby. A lady emailed me back ‘ Thank you for getting in touch.

We’ve spoken with Baby Doc on your behalf, and they’ve confirmed that your previous order has been cancelled. However, we’re pleased to let you know that the Venicci Upline 2 in Taupe is now back in stock at Baby Doc.

If you're still interested, we’d recommend contacting them directly, as they’ll be happy to assist you with placing a new order and arranging delivery in time for your baby’s arrival.

We hope this brings some peace of mind — and please don’t hesitate to reach out if there’s anything else we can help with.’

Very convenient the buggy is ‘in stock’ when I emailed Venicci directly. I even asked the girl when I called the sales line would they definitely not have it as I would obviously rather get it from the place I ordered and she told me if customer service said we don’t have it I doubt it.

Only positive was the refund was returned within 3 days but it’s still not good enough leaving customers on the long finger with such a big item they need for baby arriving.

Quick enough to take people’s deposits and money and not have a pram for them when delivery is organised. I know sometimes stock is out of control but payment shouldn’t be taken unless you can ensure the item is available.

I recently had an issue with my UppaBaby stroller which snapped due to defects in the frame. When I messaged the faults team they responded immediately and helped in communicating the issue directly with UppaBaby. The faults team at the Baby Doc Shop are entirely to thank for my replacement frame, and I’m very grateful for all their efforts in resolving the issue as quickly as they could!!

Its been a month since my order. My baby is already old for her car seat. They're just giving me a ticket with no proper response. Never buy here online if you want no problems. Buy to other other dealership.

We recently purchased a travel system and a changing station from BabyDoc Shop, and we couldn’t be more impressed. The customer service was outstanding – the staff was incredibly knowledgeable, patient, and genuinely helpful in guiding us through the options to find exactly what we needed. Highly recommend BabyDoc Shop for any parent looking for quality baby products and top-tier service!

They have ignored my order for a month until I complained, after the complain they updated that the colour they sold me was unavailable and the dispatch date would be 4 weeks after the agreed date (very close to baby's due date)

I visited the store during the baby fair where they told me they would cover an offer from another store. They did cover it and told me in the store the bundle would be delivered in 3 weeks time.

I called them 4 weeks after the purchase date and only then they informed me that the products I bought 1 month earlier were not available. They also informed me if I wish I could have the carrier in black colour and I said yes but please, but rush since it's passed the agreed date by a lot. Got no response on that day (please note the communication is only via email and every message has a long wait between them). I have planned a lot to have that pram ready in time before the due date and that was the straw the broke the camels back.

I gave this 1 star review and also commented on their social media so people wouldn't make the same mistake as I made, so after that they contacted me with an email saying they would cancel my order due to my 1 star review and social media posts.

This was not the solution I was expecting, and is not a professional approach at all. Especially now so close to the due date, this was an inconsiderate decision to a pregnant woman which was fueled by their mistake, so I now won't have a baby car seat to take the baby home which I'm legally obliged to.

Please see the email from the company where they decided to cancel the order, please note I was informed 3 weeks delivery, and from 6th April till 19 may it's 7 weeks which is much higher. Also on their website they say all delivers are from 4 to 5 weeks. Also 19th is when the order would be dispatched not sure from where or when it would actually be delivered.

====Store response====:

"Your order was placed on 6th April, and as advised at the time, our normal delivery timeframe is 4 to 5 weeks. We understand that you requested in store for the order to be delivered during the week of 19th May. Two weeks ahead of that requested delivery week, we were informed by our supplier that the car seat in the colour Maple was unexpectedly unavailable. As soon as we received this update, we reached out to let you know (this is incorrect, we were only informed when we reached out) and offer the alternative of the exact same car seat in the Black colourway, with no impact on your delivery timeline or any other items in your order.

We have responded to each of your queries within 24 hours, and have been doing our utmost to keep you informed throughout.

A 1-star review has now been left on Google describing the experience as a scam, and negative and inaccurate comments have also been posted under our social media content. We always strive to support our customers and resolve issues fairly, but we must also protect our team and reputation from claims that do not reflect the facts of the situation.

Given the current tone of the communication and the public comments being made, we believe it is in everyone’s best interest to cancel your order in full. As per our website’s terms of service, we reserve the right to cancel any order at our discretion. As full payment was made at the time of purchase, a full refund will now be issued to your original method of payment.

If you have any further questions, do not hesitate to reach out.

Best regards,
==The manager name==

Horrible experience with this, we wanted to be as prepared as possible and get our travel system bundle early to familiarise ourselves with everything and where told 4 or 5 weeks and it's been over 10 weeks now and still nothing, absolute nightmare trying to get response from them. We have already had to buy a new car seat and are so close to looking for a full refund

Sales teams overpromised in delivery times. You have to email/call multiples times to get any update. Baby was 1 month old and still not received the whole bundle purchased months before due date. If any issues the shop will not help you, you have to deal with warehouse only. Tried to cancelled the last item as they delivered the wrong one and getting a refund is taking weeks!

Disappointing from what I can see service seems to have gone downhill over last few weeks. My SIL ordered us a gift for her godson on 16th of April it never arrived (this item said in stock on ordering) You cannot get through to the company only via leaving a voice message which went unanswered I also sent a ‘WhatsApp’ as recommended on their site to receive a message from a bot telling me they only respond Monday to Friday 9-4 I sent my message at 1pm on Friday of course no response if any now till following week unnecessary hassle chasing up

A kind request to all the parents or anyone who are thinking of buying any products from BabyDoc. Please think twice and stay away from them. Ordered a car seat on April 24, 2025 at 1:42 pm for my baby who is due soon. For the past 6 days while I checked they said processing etc. then today the simply emailed me saying:

“ I’m so sorry about this — I’ve double-checked with our team and, unfortunately, the item you ordered was incorrectly displayed as being available within 1–3 working days. It is, in fact, a pre-order item with an estimated lead time of 4–5 weeks.

This was a genuine error on our end, and I completely understand how frustrating and disappointing it must be to receive this update after placing your order in good faith. It’s never our intention to cause any confusion or inconvenience, and I can only apologise sincerely for the oversight.

You are, of course, welcome to keep the order in place and we will dispatch it as soon as the stock arrives — or, if you would prefer, we can arrange a full refund right away.

Please do let me know how you would like to proceed and again, I’m very sorry for the delay and any inconvenience this has caused.

Best regards,”

Order #19753
Placed on April 24, 2025 at 1:42 pm

It’s better to stay away from a company who doesn’t even know how to manage their website or stocks that too with a delay of whole 6 days.
I requested for a refund and they have confirmed it’s done. Not sure even if they are capable of doing that properly. Hopefully I’ll get my money back from this incompetent shop.

After the initial phone call last week things have moved very quickly and we received the order the next day, however since then I have rang and left three message's and emailed about a missing item but I have not heard anything back. I hate leaving a bad review as the shop was wonderful, the 1st call had been acting on quickly but now we are just been ignored

Ordered 2 car seats 4 weeks ago. Took 1 away on the day and had a second ordered. 4 weeks later still no sign or any update on why it’s taking so long. Contacted the store and they said their order team only work Monday to Friday. Left details for an email to be sent back. I’m got an email to say my query had been logged but was also dissapointed with a section of the email that said if I contacted the store again it would push my query back down the list. Store needs to appear more approachable. Optics are everything.

The travel buggy is so easy to use and very high quality. Would definitely recommend.

I tried calling the Dublin number multiple times on multiple occasions and got no answer. I then phoned the limerick store and was helped by a lady called Lauren I think. She was so helpful and friendly on the phone and had my car seats ordered in 5 minutes. Extremely good experience with her

I've ordered several times online with BabyDoc Shop. They are always the best value for big price baby items and if the item is in stock, you will nearly always have it the next day. Lovely customer service to deal with also.

I missed that the buggy had a lead time of 4 to 5 weeks when I bought the bugaboo butterfly customer service advised straight away and it ended up only taking 3 weeks will be ordering from here again 😊

Great company the product I ordered was for my newborn son to help him sleep and as well as being a great product it arrived the following day

We booked an appointment in the Babydoc shop. Jana was so helpful and knowledgeable and made the whole process very easy for us. We will be sure to purchase again in the future. Thanks!

Fast delivery and great service

Great personal service. Product arrived promptly and team were a pleasure to deal with.