Bakerandstonehouse レビュー 

Good communications led to stress free delivery on a day we wanted. A minor billing issue was resolved quickly. Michael and Dave delivered our new settees at the time stated and were careful and cheerful. A good experience.

Dealt with young lady called Kelly who was very helpful and patience with me.

David Hare

We were served today by Cleo Tse at the Bentalls centre in Kingston. We fell in love with a display item and Cleo kindly went above and beyond to help us purchase the item. The item was delicate and she did an excellent job wrapping and packaging it so it wouldn't break as we took it home. Excellent experience from beginning to end!

Very pleased with our new sofa. Great delivery by Thomas and Kurtis.

Purchased TV Stand, looks so beautiful, love it. Delivery fast and very professional. Thank you so much to Thomas and Andy for the great work. 😊

Purchased luxury mattress at excellent price in sale . Delivery procedure was fine with 2 hour slot given in advance and then 20 min call prior to actual delivery . Delivery men were Matt P and Dan F , polite , more than helpful and efficient .

A truly, deeply appalling service. B&S are great in store and the products are nice, but their logistics and delivery are beyond inept.
They delivered the wrong thing twice, both times without the right legs! Their customer service and warehouse people clearly don't talk to each other.
They don't care at all about damaged goods. They tell you they will call back and they never do. They are a disgrace. Particularly as they position themselves as a premium brand. We will never shop with them again.

Fantastic service by Rob Stonehouse, over and beyond, while I purchased my sofa in store, Delivery by John and Peter, absolutely brilliant, respectful of my property, approachable and friendly, over and beyond 😀

We visited Baker and Stonehouse at Guildford twice to check out the sofas and recliners in store. We were able to spend ample amount of time in comfortable air conditioned environment to try out the sofas to make sure that our choice was comfortable for seating at long duration. The sales representatives Kelly and Chiana were excellent in helping us to select and place orders for a Stressless Windsors 2 seaters. Very happy with the shopping experience in store.

Dear Baker and Stonehouse,

I am writing this appreciation to express my utmost gratitude for the exceptional service and outstanding quality of your sofas. I would like to extend a special thank you to your sales representative, Mark Danks, who went above and beyond to assist me during my purchase. His professionalism and kindness made the entire experience enjoyable.

Moreover, I am particularly impressed with the "cushion matter" of your sofas. The comfort and durability they provide are unparalleled. I am truly grateful for your commitment to delivering high-quality products.

Once again, thank you, Baker and Stonehouse, for your remarkable service. My purchase order number, 25116, stands as a testament to my satisfaction. Keep up the excellent work!

We had a delivery of a dining table, 8 chairs, two kitchen counter stools and a rug. We were advised in advance when the items would be delivered which made it very easy. Special thanks to Matt. P and Mehmet who delivered the furniture and assembled the dining table.

A huge thank you to Mark Danks from the Gateshead store. Thank you for helping me find the perfect dining table and for all of your help with the storing it, as I wait for the house to be built! I can’t waitttt for all the special moments spent around it! Thank you

Paul and Adam were both incredibly friendly, efficient and helpful. My armchair delivery was an absolute breeze and I am so grateful for their punctual and kind service! They even offered to put it together for me, which I declined but was very generous of them to offer and I really appreciated that too.

We have been waiting on a 10 dining chair order since March 2023. The company has now delivered 5(!) times, each of which order has had problems (damage, wrong chairs). The company's attitude given this situation has been at best surly. Avoid!

Delivery from Colin and Peter from Blaydon - call made before to announce arrival, came on time, very polite and friendly. Very efficient, placed in the lounge and took all of the packaging away. Very happy with the delivery experience

I had a delivery today of 2 sofas and an arm chair. Josh and Pete took good care of the goods particularly as they were navigating a tight point of entry into the room. They were very considerate and helpful.

Paul Y and Tony B from Barker and Stonehouse delivered our sofa this morning , they were very professional and friendly

Took delivery of part of our order on 28/11/23. sofa chair and lamp. The guys from the Middlesbrough warehouse rang to advise they were on their way. Dean and Peter were very pleasant and efficient. Credit to the company. Hope they deliver the outstanding furniture next week.

My wife and I popped into Leeds branch to look for a dining table.

David Broadhead was very helpful and knowledgeable. It made our day a lot easier. Thank you David! order number 1686C9643

We visited the Brighton store. We met David who was enthusiastic, extremely helpful and someone who you felt at ease with. We bought 3 sofas - a relief to finally find some sofas that we liked. I recommend this store and David .