La commande a été expédiée depuis les États-Unis bien qu’il soit annoncé dans les conditions générales de vente que les expéditions se fassent depuis des entrepôts en Allemagne et en France. Cela a en... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Por fin recibí el pedido que efectué en ballx.es a fecha 26-8-2025 tardan mucho tiempo en venir, ésta empresa deriva a otra que está en China que es donde se manufacturan pero por lo menos podrían ten... もっと見る
This is honestly no different than any other trimmer on the market. First time using it, it cut me suggesting the blades aren’t as cut proof as suggested. It doesn’t trim that well and misses a lot, r... もっと見る
企業が回答しました
I cannot praise balls enough for the contribution they have made to my balls and how good they look!!!.My trimmer went balls up yet was replaced in a days time!.These guys are without doubt the dogs b... もっと見る
企業が回答しました
Ich habe keine Ware bekommen
2024年1月9日
BALLS.CO からの回答
Hallo Tatjana,
Es tut mir sehr leid, dass sich Ihre Lieferung verzögert hat. Seit dem Brexit kommt es leider zu Verzögerungen bei Lieferungen außerhalb des Vereinigten Königreichs, aber das sollte kein Grund sein, Sie so lange warten zu lassen!
Meine Versandabteilung hat mich darüber informiert, dass sich das Paket noch im Transport befindet und in Kürze bei Ihnen eintreffen sollte. Sollten Sie es jedoch nicht innerhalb einer Woche erhalten, bieten wir Ihnen gerne einen Ersatz oder eine Rückerstattung an.
Wir entschuldigen uns noch einmal für die Verzögerung und etwaige Unannehmlichkeiten und danken Ihnen sehr für Ihre Geduld und Zusammenarbeit.
- Elif, Leiterin von Brilliant Ball Care
Perfect customer service
Perfect customer service.
Faulty product but resolved very quickly. Thank you
2024年1月13日
自発的なレビュー
BALLS.CO からの回答
Hi Ian!
I am so glad to hear that you were assisted in no time by our amazing customer service team. Feel free to reach back out if you need anything else. Happy trimming!
- Elif, Head of Brilliant Ball Care
SAV réactif pour avoir eu affaire à eux…
SAV réactif pour avoir eu affaire à eux 2 fois, et solution trouvé à chaque fois ! réactivité et aimable ! bon produit !
2023年12月3日
自発的なレビュー
BALLS.CO からの回答
Bonjour Guigui,
Nous apprécions vos aimables paroles, je suis très heureux d'apprendre que notre équipe de service client a pu vous aider à la vitesse de la lumière ! N'hésitez pas à revenir vers nous si vous avez besoin d'autre chose. Bonne coupe !
- Elif, responsable de Brilliant Ball Care
A Man’s Bestfriend (Great Body Trimmer)
Great Product and Body trimmer to be Precisewih th great and Safety tips and innovative design at Top to keep the senstive parts safe!! Great Trimmer Definately recommended
2024年1月2日
自発的なレビュー
BALLS.CO からの回答
Hello Masood,
I am so happy to hear you are loving your trimmer and happy with its fantastic design and features! Thank you for this stellar review, we couldn't have said it any better! Happy trimming!
- Elif, Head of Brilliant Ball Care
Balls customer service was great when…
Balls customer service was great when my balls trimmer battery malfunctioned. I sent 1 video showing the problem and got a response the same day and had a new trimmer within a few days.
Quick, easy and hassle free. I would recommend Balls to anyone
2023年12月1日
自発的なレビュー
BALLS.CO からの回答
Hi Anthony,
I am so glad to hear that you were situated with a replacement in no time by our amazing customer service team. Feel free to reach back out if you need anything else. Happy trimming!
- Elif, Head of Brilliant Ball Care
Always responsive and helpful
2024年1月10日
自発的なレビュー
BALLS.CO からの回答
Hi Hendrik,
We appreciate your kind words, I am so happy to hear that our customer service team was able to assist you! Feel free to reach back out if you need anything else. Happy trimming!
- Elif, Head of Brilliant Ball Care
Very helpful, easy, helped extend my subscription!
Very helpful, allowed me to extend my subscription with a company who's products are very reliable for me and it got sorted very easily
2023年12月10日
自発的なレビュー
BALLS.CO からの回答
Hi Tom,
Thank you so much for your kind words, we will always be here if you or your BALLS need anything else. Happy trimming!
- Elif, Head of Brilliant Ball Care
Amazing Service and fast reply
Amazing Service and fast reply, simply a lovely company, i failed to pick up my long distance sent package, and i asked if i could pay for shipping and get sent a new, or if i had to order a new one, and i ended up withe just being sent a new one free of charge 🥰
2024年1月9日
自発的なレビュー
BALLS.CO からの回答
Hi Jorgen,
We appreciate your kind words, feel free to reach back out if you need anything else. Your BALLS are in good hands!
- Elif, Head of Brilliant Ball Care
The oils and soaps are great but i got…
The oils and soaps are great but i got cut twice during my first time using the trimmers :/ idk if the blades are rusty or what.
2023年12月29日
BALLS.CO からの回答
Hi Matthew,
We are sincerely sorry that you experienced a snag using your BALLS Trimmer. Did you use the SackSafe guards for the safest possible shave? Our SackSafe technology was designed to avoid nicks and cuts, but if you take the guard off, we advise that you are EXTRA cautious about grooming down south.
In the event of a faulty blade, we are happy to send you a new one to ensure that you have a SackSafe-verified model and avoid any knicks, snags, or cuts in the future.
As a recommendation, our experts at BALLS have put together their holy grail shaving methods. We think you might want to check this one out: https://balls.co/blogs/news/the-best-way-to-shave-your-balls
Please get in touch with us at hello@balls.co if you have any other questions, I’m happy to help!
- Elif, Head of Brilliant Ball Care
Had a slight technical issue with my…
Had a slight technical issue with my razor so I sent an email looking for help, spoke to Adriano from the support team and he very quickly resolved my problem the same day.
The razor is great and the customer service is even better.
2024年1月2日
自発的なレビュー
BALLS.CO からの回答
Hello Paul!
I am so happy to hear that our one-and-only Adriano successfully assisted your case at the speed of light! We really appreciate the amazing feedback, happy trimming!
- Elif, Head of Brilliant Ball Care
The lotion is crumpy and fluid
Balls.com reacted fast and sent my money back. Thank you!
By the way, the trimmer is really good!
The lotion is crumpy and fluid, expiration date is one month after delivery. That's a shame!
While ordering there was written "free shipping" but then it costs almost like the product.
2023年8月28日
BALLS.CO からの回答
Hello Simon,
I am so sorry to hear that you experienced some issues with the lotion. I sent you an email to resolve your issue. Please feel free to contact us if you need anything else.
- Elif, Head of Brilliant Ball Care
BALLS.CO からの回答
Salut Theo,
Merci beaucoup pour vos commentaires incroyables, nous sommes très heureux d'avoir aidé ! N'hésitez pas à nous contacter si vous avez besoin de quoi que ce soit, vous faites désormais partie de la famille !
- Elif, responsable de Brilliant Ball Care
After trying both models:
After trying both models:
Poor quality
Loose connections
No charging
Big price
2023年10月30日
BALLS.CO からの回答
Hi Bogdan,
We are sincerely sorry that you experienced trouble using your BALLS Trimmer. Please get in touch with us at help@balls.co if you have any questions and our customer service team will be happy to help!
- Elif, Head of Brilliant Ball Care
Snagged m ball after 5 minsn
Snagged m ball after 5 mins. Lack of instructions another point could be looked at
2023年12月17日
BALLS.CO からの回答
Hi Andrew,
We are sincerely sorry that you experienced a snag using your BALLS Trimmer. Did you use the SackSafe guards for the safest possible shave? Our SackSafe technology was designed to avoid nicks and cuts, but if you take the guard off, we advise that you are EXTRA cautious about grooming down south.
In the event of a faulty blade, we are happy to send you a new one to ensure that you have a SackSafe-verified model and avoid any knicks, snags, or cuts in the future.
As a recommendation, our experts at BALLS have put together their holy grail shaving methods. We think you might want to check this one out: https://balls.co/blogs/news/the-best-way-to-shave-your-balls
Please get in touch with us at hello@balls.co if you have any other questions, I’m happy to help!
- Elif, Head of Brilliant Ball Care
Did not receive the boxers I ordered…
Did not receive the boxers I ordered and when I looked at the tracking it says they were delivered and we were still waiting on the bag however we got the bag.
2023年12月21日
BALLS.CO からの回答
Hi Douglas,
I am so sorry that a part of your order was delayed. It looks like the package has now been delivered, I hope you have it now. Please feel free to get in touch with us if you need further assistance.
Happy Trimming,
- Elif, Head of Brilliant Ball Care
BALLS.CO からの回答
Hello Edvard,
I see that our wonderful customer service team was able to resolve your issue at the speed of light! Don't be too shy to contact us if you need anything else.
- Elif, Head of Brilliant Ball Care
Over 9 weeks to deliver a replacement…
Over 9 weeks to deliver a replacement charging wire ridiculous
2023年12月20日
BALLS.CO からの回答
Hello Mark,
Unfortunately, we ran out of the trimmer chargers but they are back in stock now and it looks like your order was shipped.
If you haven't received it yet, please get in touch with us at help@balls.co and our customer service team will be happy to help! I look forward to hearing from you,
- Elif, Head of Brilliant Ball Care
Took 6 weeks for a charger to come
Took 6 weeks for a charger to come. No email explaining the lateness.
2023年12月20日
BALLS.CO からの回答
Hello Christopher,
Unfortunately, we ran out of the trimmer chargers but they are back in stock now and it looks like your order was shipped.
If you haven't received it yet, please get in touch with us at help@balls.co and our customer service team will be happy to help! I look forward to hearing from you,
- Elif, Head of Brilliant Ball Care
Ordered item online and hadn't received…
Ordered item online and hadn't received it so contacted them after 2 weeks. Was informed item was out of stock but could not tell me when I would expect it. Item was still showing in stock online and contacted again with the same response, no apologies. Item turned up 7 weeks after ordering. No communication unless I contacted first. Seems like service has dropped off since I first ordered.
2023年12月20日
BALLS.CO からの回答
Hello Ricky,
Unfortunately, we ran out of the trimmer chargers, that's why it took so long to ship your order. We are truly sorry for the delay and will make sure this does not happen again in the future. Please feel free to reach out to us if there is anything we can help with. Happy Trimming!
- Elif, Head of Brilliant Ball Care
Extremely good quality
Helpful customer service, fantastic trimmer. Quality feel to everything - the trimmer, the packaging, the charger. All the little gifts and extras - you can tell they really care about their customers, makes a refreshing change from most retailers
2023年10月31日
BALLS.CO からの回答
Hi Emile,
Thank you so much for your kind words, we will always be here if you or your BALLS need anything else. Happy trimming!
- Elif, Head of Brilliant Ball Care
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