La commande a été expédiée depuis les États-Unis bien qu’il soit annoncé dans les conditions générales de vente que les expéditions se fassent depuis des entrepôts en Allemagne et en France. Cela a en... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Por fin recibí el pedido que efectué en ballx.es a fecha 26-8-2025 tardan mucho tiempo en venir, ésta empresa deriva a otra que está en China que es donde se manufacturan pero por lo menos podrían ten... もっと見る
This is honestly no different than any other trimmer on the market. First time using it, it cut me suggesting the blades aren’t as cut proof as suggested. It doesn’t trim that well and misses a lot, r... もっと見る
企業が回答しました
I cannot praise balls enough for the contribution they have made to my balls and how good they look!!!.My trimmer went balls up yet was replaced in a days time!.These guys are without doubt the dogs b... もっと見る
企業が回答しました
They were professional and have…
They were professional and have assisted me in the optimal way.
2023年11月30日
自発的なレビュー
BALLS.CO からの回答
Hi Hasan,
Lovely to hear that our amazeballs customer service helped you out, mate! You are welcome to reach back if you ever need anything else. Your BALLS are in good hands!
- Elif, Head of Brilliant Ball Care
Good products, Excellent support!
Overall the ball trimmer itself was an awesome product. My only complaint is that I've had several issues with the battery of the unit, overheating whilst charging, which led to the trimmer to stop working, I've gone through 2 with the same problem. Needless to say the customer service and support system from Balls is excellent and beats most customer service experiences I've ever had. I enjoy the product and the company and its services so much, that I've purchased the new V2 unit (hoping the charging is better on this new model). I even got it on sale for Black Friday. Amazing job Balls Team, keep up the good work! I continue and remain to be a customer to this awesome brand!
2023年11月30日
自発的なレビュー
BALLS.CO からの回答
Hi Cody,
Thank you so much for your continued trust in our BALLS! We hope that you will enjoy your new and improved trimmer with a much better battery life as much as we do! Feel free to reach back out if you need anything else. Happy trimming!
- Elif, Head of Brilliant Ball Care
Fantastic service
Customer support's response to my broken V1 trimmer was swift and fantastic. Adriano, you're a star!
I sent an email with a photo, and they immediately committed to sending a replacement, no questions asked.
Surprise twist: I received the upgraded V2 instead. 🌟
2023年11月29日
自発的なレビュー
BALLS.CO からの回答
Hi Satish,
I'm so happy to hear that our one-and-only Adriano was able to get you sorted. Many thanks for your kind words and I hope you are enjoying our BALLS trimmer as much as we do!
- Elif, Head of Brilliant Ball Care
Great customer service
Always quick and attentive customer service, can't do enough to help you.
2023年11月24日
自発的なレビュー
BALLS.CO からの回答
Hello Caelan!
I am so happy to hear that our wonderful customer service peeps assisted your case at the speed of light! We really appreciate the amazing feedback, happy trimming!
- Elif, Head of Brilliant Ball Care
Hi guys.
Hi guys.
Still haven’t received my item, checked the tracking updates and apparently it’s on its way to the United Kingdom?? 🤷🏼♂️
2023年11月17日
BALLS.CO からの回答
Hi Todd!
We ship from the UK so that might be the reason why it showed the UK in your tracking details. It looks like your trimmer was delivered on Tuesday. May I confirm if everything is alright with the delivery? If not, feel free to reach out to us via email at hello@balls.co and our wonderful customer service peeps will assist you immediately.
Happy trimming!
- Elif, Head of Brilliant Ball Care
MY TRIMMER SADLY DIED…
MY TRIMMER SADLY DIED…😩
BUT THE CUSTOMER SERVICE IS A BALLER!!
LIFETIME WARRANTY VALIDATED & I HAVE A NEW TRIMMER ON THE WAY.
🫡S/O ADRIANO!
DEEZ NUTS THANKS YOU🥜✨
2023年11月26日
自発的なレビュー
BALLS.CO からの回答
Hi mate,
I'm so happy to hear that our one-and-only Adriano was able to get you sorted. Many thanks for your kind words and I hope you are enjoying your new trimmer as much as we do!
- Elif, Head of Brilliant Ball Care
Massive thank you to the team…
Massive thank you to the team especially Adriano who helped me with my broken trimmer enquiry! The support was amazing and i couldn’t have asked for better customer service. Clear communication towards me and helped me with methods to see if i could resolve the issue at home. 12/10 experience with customer services via email.
2023年11月15日
自発的なレビュー
BALLS.CO からの回答
Hello Cody!
I am so happy to hear that our one-and-only Adriano successfully assisted your case! We really appreciate the amazing feedback, happy trimming!
- Elif, Head of Brilliant Ball Care
Very friendly customer service
Very friendly customer service, replied very quickly and the quality matches the product, top notch!
Would definitely recommend and definitely advise contacting customer support if you ever need help as they are amazing!
2023年11月13日
自発的なレビュー
BALLS.CO からの回答
Hi Chris,
We appreciate your kind words, feel free to reach back out if you need anything else. Your BALLS are in good hands!
- Elif, Head of Brilliant Ball Care
Amazing customer service
Amazing customer service, don't make you jump through hoops to fix it. Delivered very quickly
2023年11月8日
自発的なレビュー
BALLS.CO からの回答
Hi Ben,
Thank you so much for your kind words, we will always be here if you or your BALLS need anything else. Happy trimming!
- Elif, Head of Brilliant Ball Care
Quick Resolution
The team responded quickly and were incredibly helpful, they managed to sort out a replacement trimmer in no time, fantastic service!
2023年11月7日
自発的なレビュー
BALLS.CO からの回答
Hi Will,
We appreciate your kind words, feel free to reach back out if you need anything else. Your BALLS are in good hands!
- Elif, Head of Brilliant Ball Care
Great Support
Great Support. Quick reaction. Happy to get my questions and Problem resolved.
2023年11月2日
自発的なレビュー
BALLS.CO からの回答
Hi Markus,
Thank you so much for your kind feedback, you are a part of the family now! Feel free to reach out to our wonderful customer service team if you need any assistance. Happy trimming!
- Elif, Head of Brilliant Ball Care
Exceptional Customer Service
Simple ordering procedure, excellent communication, prompt despatch. I forgot to apply the discount code and sent an email which was actioned within minutes and a 10% discount applied.
2023年10月30日
自発的なレビュー
Swift resolution of the issue I raised
Swift resolution of the issue I raised. Adriano helped me within an hour and sorted my issue out
2023年10月26日
自発的なレビュー
BALLS.CO からの回答
Great to see that our wonderful customer service team was able to assist you with no hassle. You are always welcome to contact us if you need anything else.
- Elif, Head of Brilliant Ball Care
BALLS.CO からの回答
Hello Kieran,
Thanks for the 5-star! We will always be here to help if you or your BALLS need any assistance!
- Elif, Head of Brilliant Ball Care
La gente de atención al cliente…
La gente de atención al cliente resolviendo problemas son tan buenos como la máquina quitando pelos...
me erizaría de tenerlos!
Fantastica atencion y rapidez para tratar los asuntos!!!
2023年10月5日
自発的なレビュー
BALLS.CO からの回答
Hola Ricardo. Muchas gracias por tus amables comentarios. ¡Ahora eres parte de la familia! No dude en comunicarse con nuestro maravilloso equipo de servicio al cliente si necesita ayuda. ¡Feliz recorte!
- Elif, Jefa de Brilliant Ball Care
Quick resolution to problem
2023年9月25日
自発的なレビュー
BALLS.CO からの回答
Hello Martin, I see that our wonderful customer service team was able to resolve your issue at the speed of light! Don't be too shy to contact us if you need anything else.
- Elif, Head of Brilliant Ball Care
Love the company but royal mail let you…
Love the company but royal mail let you down by fugged up delivery
2023年9月22日
BALLS.CO からの回答
Hi Robert,
Thank you for the stellar review! I see that your last order was delivered okay, I hope it's all good now. Please let us know if there's anything we can help you with.
Happy trimming!
- Elif, Head of Brilliant Ball Care
Total balls-up - can't deliver!
Ordered, told it was dispatched, never received and never any tracking beyond 'dispatched'. Contact Balls Co. apologised and said they would send out another, again dispatched, no further tracking and then told they have none currently in stock! Total Balls-up. Now waiting for refund as I doubt this is a legit company....may have to contact Credit Card to get a refund....
2023年9月14日
BALLS.CO からの回答
Hi Bernard,
I am so sorry that your order was lost in transit. We currently ran out of stock of our trimmers and waiting for the new batch to arrive, that's why we are not able to send you another replacement. I see that the refund was processed so you should have received it by now but in case you have not, please get back in touch with us and we will assist you in any way we can.
We are truly sorry about this adverse experience and would love to win you back in any way we can. Thank you for your understanding and patience.
- Elif, Head of Brilliant Ball Care
Austausch
Mein Rasierer war defekt. Kundenservice angeschrieben und ein Ersatzgerät bekommen.
Top
2023年9月25日
自発的なレビュー
BALLS.CO からの回答
Hallo Jannick,
Vielen Dank für diese tolle Bewertung. Wir freuen uns sehr über Ihre freundlichen Worte und Ihr Feedback. Ich freue mich sehr zu hören, dass unser amazeballs-Kundendienstteam Ihnen in kürzester Zeit einen neuen Trimmer besorgen konnte! Wenn Sie noch etwas benötigen, können Sie sich jederzeit an uns wenden.
- Elif, Leiterin von Brilliant Ball Care
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