La commande a été expédiée depuis les États-Unis bien qu’il soit annoncé dans les conditions générales de vente que les expéditions se fassent depuis des entrepôts en Allemagne et en France. Cela a en... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Por fin recibí el pedido que efectué en ballx.es a fecha 26-8-2025 tardan mucho tiempo en venir, ésta empresa deriva a otra que está en China que es donde se manufacturan pero por lo menos podrían ten... もっと見る
This is honestly no different than any other trimmer on the market. First time using it, it cut me suggesting the blades aren’t as cut proof as suggested. It doesn’t trim that well and misses a lot, r... もっと見る
企業が回答しました
I cannot praise balls enough for the contribution they have made to my balls and how good they look!!!.My trimmer went balls up yet was replaced in a days time!.These guys are without doubt the dogs b... もっと見る
企業が回答しました
I was cancelling my blade subscription…
I was cancelling my blade subscription as my trimmer had just stopped working. Little did I know that I was entitled to a new trimmer as I'd been paying a subscription. Thanks to Adriano for pointing this information out to me and leaving it up to me to decided if I wanted to leave or stay.
2023年9月8日
自発的なレビュー
BALLS.CO からの回答
Hi Richard,
Thanks for this amazing review, we really appreciate your kind words and feedback. I am so happy to hear that our amazeballs customer service team was able to get you situated with a new trimmer in no time! Feel free to reach back if you need anything else.
- Elif, Head of Brilliant Ball Care
Good customer service
Had slight issue with my subscription regarding my payment method, so I got in touch with customer services and they sent me a direct link to change/adjust my payment method. Hopefully this will be it all sorted now.
2023年9月6日
自発的なレビュー
BALLS.CO からの回答
Hi Aidan!
I am so glad to hear that you were assisted in no time by our amazing customer service team. Feel free to reach back out if you need anything else. Happy trimming!
- Elif, Head of Brilliant Ball Care
It’s great
It’s great, except I wish I could get a closer shave without ending up in hospital. The guard doesn’t go quite low enough.
2023年8月22日
BALLS.CO からの回答
Hi Justin,
Our SackSafe technology was designed to avoid nicks and cuts. You can remove the guard for a closer trim but if you take the guard off, we advise that you are EXTRA cautious about grooming down south.
In the event of a faulty blade, we are happy to send you a new one to ensure that you have a SackSafe-verified model and avoid any knicks, snags, or cuts in the future.
As a recommendation, our experts at BALLS have put together their holy grail shaving methods. We think you might want to check this one out: https://balls.co/blogs/news/the-best-way-to-shave-your-balls
Please get in touch with us at hello@balls.co if you have any other questions, I’m happy to help!
- Elif, Head of Brilliant Ball Care
BALLS.CO からの回答
Hi will, excellent review! We always love to help our customers in a fast and efficient way. Let us know if there’s anything else we can do to help.
- Elif, Head of Brilliant Ball Care
Excellent service client !
Très bon service de « Balls Help » !!!
Réponse rapide et résolution du problème dans la foulée !
Excellent suivi, vraiment top 😉
2023年8月29日
自発的なレビュー
BALLS.CO からの回答
Bonjour Vincent,
Nous apprécions vos aimables paroles, n'hésitez pas à nous contacter si vous avez besoin d'autre chose. Vos BALLES sont entre de bonnes mains !
- Elif, responsable de Brilliant Ball Care
Great service
Great service, easy change of product and subscription. Other than that great products and easy use.
2023年8月5日
BALLS.CO からの回答
Hi Philip,
We appreciate your kind words, feel free to reach back out if you need anything else. Your BALLS are in good hands!
- Elif, Head of Brilliant Ball Care
easy to work with had great ideas
2023年8月23日
自発的なレビュー
BALLS.CO からの回答
Hi Dalton,
Thank you so much for your kind words, we will always be here if you or your BALLS need anything else. Happy trimming!
- Elif, Head of Brilliant Ball Care
3 weeks and still waiting for my…
3 weeks and still waiting for my “express delivery”.
A friend had the same experience, should have listened to him. ( his package took two months to arrive)
2023年8月5日
BALLS.CO からの回答
Hi Jerome,
I'm so sorry to hear that your shipment was delayed. Since Brexit, we are experiencing a delay in shipments outside the UK unfortunately but this shouldn't be a reason to keep you waiting for so long!
My shipping department informed me that the package is still in transit and should be with you shortly but in case you do not receive it within a week, we will be happy to offer you a replacement or refund.
Once again, we apologize for the delay and any inconvenience we might have caused and we truly appreciate your patience and cooperation.
- Elif, the Head of Brilliant Ball Care
Muy satisfecha con el servicio post…
Muy satisfecha con el servicio post venta, con el trato tan amable recibido y con. La eficacia.
Muchas gracias por todo
2023年8月8日
BALLS.CO からの回答
Hola Magdalena!
Muchas gracias por tus amables comentarios. ¡Ahora eres parte de la familia! No dude en comunicarse con nuestro maravilloso equipo de servicio al cliente si necesita ayuda. ¡Feliz recorte!
- Elif, jefa de Brilliant Ball Care
Email spamming
Asking for a review before I have even received the product I have brought for you and spamming my emails
2023年8月6日
BALLS.CO からの回答
Hi Shaun,
We are so sorry that the delivery of your order to Australia was delayed. It looks like it's already in the country and should be delivered very soon. We truly appreciate your understanding and patience. Please feel free to let us know if there's anything we can do for you.
Happy trimming!
- Elif, Head of Brilliant Ball Care
Un service clientèle au top !
Je tiens à souligner l'excellence du service clientèle de Balls qui suite à une méconvenue sur le bouton poussoir de ma tondeuse, m'en a renvoyé une neuve, de la nouvelle génération illico !
Un grand merci à Adriano qui a suivi mon dossier.
2023年8月20日
自発的なレビュー
BALLS.CO からの回答
Salut Matthieu,
Je suis tellement heureuse d'apprendre que notre seul et unique Adriano a pu vous aider. Merci beaucoup pour vos aimables paroles et j'espère que vous appréciez notre tondeuse BALLS autant que nous !
- Elif, responsable de Brilliant Ball Care
Good customer service
Good customer service. However I dislike when I can't cancel a device myself and have to make a request.
2023年8月4日
BALLS.CO からの回答
Hi David,
I'm so sorry to hear that you had a hard time cancelling your subscription. You can always cancel or reactivate your subscription by logging into your account on our website. In case you have difficulties logging in, we are always more than happy to assist you in person. Please feel free to contact us if you ever need anything else.
Happy trimming!
- Elif, Head of Brilliant Ball Care
BALLS.CO からの回答
Hi Axel,
Thanks for your kind words, we are somewhat of an expert in hedge trimming if we must say so ourselves!
- Elif, Head of Brilliant Ball Care
BALLS.CO からの回答
Hi Kate,
We are so sorry that the delivery of your trimmer to Spain was delayed. It looks like it's been delivered now and we hope you are enjoying your new trimmer! Please feel free to let us know if there's anything we can do for you.
Happy trimming!
- Elif, Head of Brilliant Ball Care
Excellent and speedy customer service.
2023年8月15日
自発的なレビュー
BALLS.CO からの回答
Hello Ben,
I see that our wonderful customer service team was able to resolve your issue at the speed of light! Don't be too shy to contact us if you need anything else.
- Elif, Head of Brilliant Ball Care
Excellent response and resolution
I contacted customer services regarding a charging issue, my problem was solved the very next day, excellent customer services, I would highly recommend this company and product. Thank you for all your help.
2023年8月14日
自発的なレビュー
BALLS.CO からの回答
Hi Steven,
Thanks a lot for your amazing feedback, we are so happy to have helped! Feel free to reach back out if you need anything, you're a part of the family now!
- Elif, Head of Brilliant Ball Care
Funny and great company
Funny and great company. They have tons of humor, are polite and do everything they can to make you feel king. I can just recommend
2023年8月14日
自発的なレビュー
BALLS.CO からの回答
Hello Julien,
Wow, what an awesome review! I am so happy to hear that you're enjoying your new trimmer and our little inside jokes as much as we do! We will always be here to help if you or your BALLS need any assistance!
- Elif, Head of Brilliant Ball Care
Fantastic warranty
Great, original trimmer had stopped working & under warranty replaced with new trimmer
2023年8月2日
BALLS.CO からの回答
Hello Jemma,
It's so nice to hear that our wonderful customer service team was able to offer you a replacement! We thank you so much for your amazing feedback and continued trust in BALLS. Please feel free to contact us if you ever need anything else. Happy trimming!
- Elif, Head of Brilliant Ball Care
Quick and simple
2023年7月25日
BALLS.CO からの回答
Hello Ryan,
Thanks, mate! Happy trimming!
- Elif, Head of Brilliant Ball Care
My order never arrived
2023年7月30日
BALLS.CO からの回答
Hi Oliver,
I am so sorry to hear that you have not received your order yet. I will email you directly to ensure a replacement sent immediately. Thank you for your understanding and patience.
- Elif, Head of Brilliant Ball Care
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