My initial order was placed and processe3d quickly and with ease. Product was received in a timely manner, with the exception of being minus 1 radio. I contacted customer service by email and was prom... ãã£ãšèŠã
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The customer service team is amazing. Quick to assist with any issues and find mutually agreed upon solutions. I don't like the return policy so much, where you get a percentage back depending on how... ãã£ãšèŠã
I just purchased my first GMRS radios, Baofeng UV-5G Plus. I was having problems connecting them to my laptop and was convinced that something was defective and was ready to send them back. But I cont... ãã£ãšèŠã
Acompanhamento 5 estrelas por parte da Olivia. Na minha encomenda foi enviado um item a menos e mesmo antes de a receber fui contacto a avisar do possÃvel engano e sempre se mostraram disponÃveis pa... ãã£ãšèŠã
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I have aquired a Baofeng UV 21R Pro V2âŠ
I have aquired a Baofeng UV 21R Pro V2 via Shein. I have been looking for software to program the radio via my pc so I could enter channel names. Although there are many programs out there, I could find none that would accept the air band frequencies of 108 to 133 Mhz.
I eventually contacted the Baofeng Support team to see if they could help me. With the time difference between our country I received a reply from Olivia the very next day.
Olivia informed me that my radio is a modified radio from an outside company and that they do not really support that model. She however took the time to search the internet for the software I needed. The link she sent me worked perfectly and solved my problem.
Olivia is a great asset to your company.
Thank you for the support.
Nothing less than impressed. Thank you Olivia!
I hope this message finds you all well. I am nothing less than impressed with the customer service I have received from Olivia! I placed my order and set up my account without realizing that I had been sent a 10% off coupon and a free gift with purchase over 120 dollars. I sent an email with my order number regarding the free gift and the 10% off coupon I would have used on my first purchase. Although I wasn't able to receive the 10% off, Olivia was quick to send me the free gift for my qualifying purchase. I am very grateful for the free gift! Thank you Olivia for your expertise and quick response to my email. It's my pleasure to do business with a company that clearly holds my experience in the highest regard. I will gladly recommend Baofeng to all my friends and family! Cheers!
Good company
Great response time, courteous folks and enjoyable to deal with...
Really professional and helpful team.
Really professional and helpful team.
We had to readress the shipment and everything arrived on time.
Thank you.
Today I won a UV-25 Radio!
Today I won a UV-25 Radio!! So excited to try this one out, If its like all the rest of the Baofeng radios I own I'm sure it wont disappoint!!
Great customer service!
Baofeng customer service was great to work with. I had a technical problem and it was resolved politely and swiftly.
I was very satisfied with the company, and I look forward to using my new Baofeng radios.
Great Customer Service Experience
I recently purchased a 2-Pack of UV-9G GMRS radios through Amazon. The radios are great, but would not transmit on Ch. 15. I contacted Baofeng Customer Service for assistance and was supported exceptionally well by Olivia. Over the course of several emails, she did her best to lead me through a firmware fix, but when this didn't work, she contacted the company that provided the radios to Amazon for me and this company immediately contacted me to replace my radios. Baofeng service was great, and, it's hard to beat their radios for the price! I am very happy with my UV-5R (been using for several years), and aside from the Ch. 15 issue, I have been very happy with my UV-9G radios! Thank you Olivia and Baofeng!
Olivia ROCKS !
Olivia was very helpful in getting me resolution. Thank you so much!
Olivia on the Baofeng Support Team wasâŠ
Olivia on the Baofeng Support Team was helpful in resolving my question regarding my recent order. Service was prompt.
Olivia was amazing
Olivia was amazing! Very responsive and very easy to work with! She makes the company shine!
Thank you so much for your help
Excellent service
Excellent service, fast response to questions.
Will do business with them again.
My first Ham Radio purchase in over 20âŠ
My first Ham Radio purchase in over 20 years, as well as my first purchase ever from Baofeng was a UV-5RM Plus. Some time after the radio arrived I realized that I had received a different model that was mis-labled as a UV-5RM Plus. I contacted Baofeng Support on a Saturday, and by Friday, Olivia and Baofeng Customer Support had a replacement radio (the correct model) delivered to my home. Customer Support, and particularly Olivia, were prompt, courteous, and extremely helpful! It's so nice to have a company live up to "Customer Support" in every manner.
12 Baofeng radios to EU
I ordered to Slovenia (EU) 12 Baofeng radios, they were sent from China warehouse. Baofeng covered shipping and import duties. They also included US to EU plug converters for charging for free.
I am very satisfied with custommer support. Olivia was very kind.
For people ordering to EU, I suggest contacting the support team about costs for everything.
Bonjour jâai acheté plusieurs dizainesâŠ
Bonjour jâai acheté plusieurs dizaines de radio à boafeng fr
Pour plusieurs de mes copains
à la derniÚre commande lâun des talkies walkies ne fonctionne pas
Jâai contacté le service aprÚs vente il mon pas pris au sérieux sur la panne de lâappareil du coup je me trouve sans solution de leur part
Je regrette au final mon Achat
FAST SERVICE
WAS FAST SEVVICE AND HELPFUL INFORMATION HER NAME WAS OLIVA
Fast and Helpful
Just what I hoped for, a quick, helpful and kind response. Olivia offered good advice that steered me to resolving my problem. Iâve know Baofeng to provide great value radios, glad to learn they also respond helpfully.
Prompt reply
PERSONABLE (HUMAN) RESPONSE
This was by far the fastest and mostâŠ
This was by far the fastest and most customer service experience I have ever had. My original message was replied to in literally 30 seconds. Within 10 minutes, I was connected to the right partner retailer and within an hour I had a replacement part en route.
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