Bathroom Deco レビュー 106

After ordering a sink from Bathroom Deco, I had a major problem with the Evri delivery, so I had to contact Bathroom Deco again.
I spoke with 2 different people there who were both absolutely fantastic !
They dealt with my problem straight away & resolved the issue with no drama.
I've rarely had such great communication or service from a company. Their speed of service & care was definitely 5 star.

I have received part of my order as parts were missing. Tried emailing 3 times (even from different email add) but i still have to receive a reply.

Item arrived within 3 days. The communication from the site is poor - there is no update when they send you an item, no tracking information, and no real order acknowledgement. There is also no easy way to contact the company if you have a query or concern over your order, but the product arrived, and is exactly what I ordered, in perfect, brand new condition. Cannot fault the product. Just need to improve the customer service aspect, and at least let you know when they send your order out for delivery!

Purchased an shed - then received this message

Dear customer,
Due to inventory differences, our warehouse temporarily did not find the product (6' x 8'/8' x 8'/10' x 8' ft Black and Green Garden Storage Shed with Gabled Roof Top)that you wanted to purchase, so the product was not actually shipped to you.
We've cancelled this item and refunded you.
Thank you for your support.
Best Regards,
Kerry

Ordered a console table, was delivered 2 days later. It was relatively easy to put together, took about an hour. Quality is surprisingly good for the cost. I am extremely happy with it and will definitely use this company again

Avoid this company. Purchased item arrived with signs it had already been opened, one item in parcel was broken, and so far no replacement sent and no further messages. Delivery driver was also extremely rude. They don't deserve any stars.

Do not use this company!
My order was delivered a week ago, and one of the lamps was badly damaged with paint flaking off. I immediately contacted Bathroom Deco and sent photographs, and have followed up every day but I have had no reply at all. There are no other contact details on their website other than one central email address. I am currently stuck with defective products that need to be returned and refunded but no response from the his company to even acknowledge my email.
I am now having to explore other methods to claim my money back.

Very disappointed. Dressing table was delivered in two parcels. One had missing parts and the other was damaged, and didn’t match up to the pre drilled holes. Initially they apologised and agreed to send me a replacement. But have since completely ignored me and I have received neither a replacement nor a refund. Now having to raise a dispute with my bank, very frustrating to not be able to contact them by phone as well: meaning they can just pick and choose who they ignore and who they deal with. AVOID

Please do not buy a fire from them. My fire is only 3 months old and has lost all power from it. Emails keep going backwards and forwards having to upload videos to them etc... its clear they are not going to refund....total joke. AVOID

Fast delivery, amazing product! 5 🌟!Buy with confidence!

Avoid at all costs been back and forth since August or September it's now December
They sold me a faulty calor gas fire kept saying to upload videos which I did the ignition won't light and when I light it manually the flame burns funny but they said the supplier said it's normal which I've had plenty of gas fire to know when it doesn't burn right thetes no customer service to speak to just an email address which u wait for days for a reply
The only recommendation I would make would be to stay clear of this company
YOU DON'T MESS AROUND WITH GAS LIVES CAN BE LOST BECAUSE OF IT

I recently had mixed experiences with Bathroom Deco on bathroomdeco.co.uk. While the delivery was quick and items were generally of good quality, there were a few drawbacks. A missing part in one order was promptly replaced after contact, but another order arrived damaged and incomplete, with communication channels proving unreliable. Some products also didn't match expectations, and attempts to resolve issues were met with inconsistent support. Overall, it's an average experience, warranting caution before purchasing.

Two Electric fireplaces and they don’t work properly. Thermostats are knackered on both. I’ve only gone and cut out my wall in order to fit them and they are not fit for purchase.
Let them know and amazingly I’m out of warranty, a six month warranty and I’m at nearly 7 months. Only installed now as property upgrade was only being done now. The fireplaces had stayed in a box until needed.
They told me to go and pay to get them fixed.
Typical, when an offer is too good to be true then it usually is. Oh well, Karma will come back and get them. People / companies like this don’t last and get bitten hard.

I order a ceiling light which needed wiring in. When the electrician came he said that it could not be fitted as it did not conform to UK guidelines and was in fact Chinese. Why on earth they are selling these products to Uk customers is beyond me! I am returning to them but not expecting an easy ride for a refund! BEWARE what you are buying!

I had never heard of this company and was a little sceptical at first. But I ordered a dehumidifier from them as it seemed like a good model and was very competitively priced. The package was delivered much faster than I had expected, as it said up to 7 working days on the website, but it arrived in less than 48 hours. The dehumidifier itself has also far exceeded my expectations, it's an aesthetically actractive unit and it works exceptionally well. The unit has a 6L tank so doesn't need emptying constantly, is quiet in operation and highly effective. Within a couple of hours it reduced the humidity in my house from 68% to 49%. Last winter I had the issue that overnight my windows would get condensation on them but the dehumidifier has immediately irradicated this issue.

bought a shower tower and the unit leaks all the time. sent mail and they asked for a video, uploaded the video to there link and they just keep saying please up load again as they have had issues. this site has no customer service AVOID this is a Chinese shop, with no chance of a refund

Delivered a storage unit that was not listed as being flat pack. No instructions, impossible, enormously heavy parts that do not fit together. All requests for refund and return ignored, no help whatsoever. I'm now making a complaint to Trading Standards.

My order number is ORDER #9457
I was sent an incomplete product, I have written to this company 4 times and still they have my money and my product this is a company that is very bad for service and delivering on promises and also fraudulently keeping a customers Money and not attempting to resolve the problem or refund do not buy from this company

Just recieved order half missing, order box damaged, phone number or social media site's don't work on company website link. Very concerned just now.

Hi if there was 0 star rating I would have chosen that, I have been waiting from 21st of august on a package by the time this package comes my child will be out grown it over a month on a delivery is a disgrace I would like a refund