Bathrooms And Showers Direct ロゎ
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Bathrooms And Showers Direct 

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济宀リフォヌム業
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レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

I ordered a Roca WC toilet seat last month - payment taken but no delivery. Emails to customer service have bounced back - undeliverable. Customer service number routes to a voicemail but the inbox... もっず芋る

5぀星のうち1の評䟡

I ordered WC lid from Bathroom and showers direct, Becky was great but now unavailable and all emails remian unanswered eg info@ .....the voicemail isnt answered either -it's now been a week since... もっず芋る

5぀星のうち5の評䟡

Fantastic service. Very high rated contact direct phone service. Extremely excellent response and terms and conditions. Always check items before ordering and always check exchange and refund if w... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Worth the wait. Company were up front about waiting times for replacement toilet seat. (Original Duravit seat approx 10 years old). They kept me up to date with order and promptly answered email... もっず芋る

䌁業情報

  1. 济宀リフォヌム業
  2. ・
  3. DIY甚品店
  4. バスルヌム甚品店
  5. ホヌム センタヌ
  6. 金物店
  7. 照明専門店

圓該䌁業による蚘述

BASD aims to provide a wide range of great bathroom products, supported by strong product knowledge and fantastic customer service

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すべおのレビュヌ

(4,201)

過去12か月のレビュヌ数: 3件

レビュヌを曞く
Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち5の評䟡

Afia has helped me twice to get the


Afia has helped me twice to get the items required. I am not very good with IT and she has always helped me by getting the correct items ordered. She is polite and enthusiastic about her job and an asset to the company. Thank you again Afia. Mrs R Hayes

2022幎4月7日
自発的なレビュヌ
Bathrooms And Showers Direct ロゎ

Bathrooms And Showers Direct からの回答

Thank you for your lovely review. Will be sure to pass this onto Afia. Thank you for shopping with us, we hope to shop with you again. BASD Customer Service

5぀星のうち5の評䟡

Excellent service from the Chat on the


Excellent service from the Chat on the order screen through to delivery. I would throughly recommend this company.

2022幎4月7日
Bathrooms And Showers Direct ロゎ

Bathrooms And Showers Direct からの回答

Thanks for your review we appreicate your kind words. We are glad we could assist you. Hope to shop with you again soon. BASD Customer Service

5぀星のうち5の評䟡

Bathrooms and Showers Direct have been


Bathrooms and Showers Direct have been amazingly helpful, so efficient and so kind when my order had to be sent back. Would not use anyone else.

2022幎4月6日
自発的なレビュヌ
Bathrooms And Showers Direct ロゎ

Bathrooms And Showers Direct からの回答

Thanks for your lovely review. We are glad that we could help your return. We hope to shop with you again. BASD Customer Service.

5぀星のうち5の評䟡

Excellent stock price and delivery time

Excellent availability of stock, price and delivery times. Will definitely be using this company in the future!

2022幎4月6日
Bathrooms And Showers Direct ロゎ

Bathrooms And Showers Direct からの回答

Can't wait to shop with you again. Thanks for the review. BASD Customer Service.

5぀星のうち4の評䟡

Sent wrong part first but immediately resent right one

Was sent the wrong part first but then they immediately resent the right part. Returning the wrong part was a bit wobbly but got there in the end!

2022幎4月1日
自発的なレビュヌ
Bathrooms And Showers Direct ロゎ

Bathrooms And Showers Direct からの回答

Sorry for the inconvience. But glad we good to resolve the issue. Sorry it was abit wobbly :-) BASD Customer Service.

5぀星のうち5の評䟡

Ordered a towel radiator and shower


Ordered a towel radiator and shower mixer. Both delivered on time, undamaged and have been fitted with no issues - good quality. Will happily buy from here again.

2022幎3月30日
Bathrooms And Showers Direct ロゎ

Bathrooms And Showers Direct からの回答

Thanks for the review. We look forward to shopping with you again. Customer Service.

5぀星のうち5の評䟡

faulty product

faulty product, very helpful and efficient replacing it

2022幎3月30日
Bathrooms And Showers Direct ロゎ

Bathrooms And Showers Direct からの回答

Sorry for the faulty product. Glad we could resolve this in the end for you. BASD Customer Service.

5぀星のうち1の評䟡

Wrong parts delivered...

Wrong parts delivered...
Wont use again, looked bad on me as I was supplying this product to my customer...!
Nice in office, Just poor warehouse management

2022幎3月28日
Bathrooms And Showers Direct ロゎ

Bathrooms And Showers Direct からの回答

Good Morning Mr P,
I have reached out to you by email, but I just wanted to reiterate my apology.
Alongside the warehouse error, we were let down badly by DPD and I have raised your issues with our account manager.

Thank you for bringing this second problem to our attention.

Regards
Becky Ellis
Customer Service Manager
BASD

5぀星のうち5の評䟡

On time

On time, on budget, works perfectly

2022幎3月26日
Bathrooms And Showers Direct ロゎ

Bathrooms And Showers Direct からの回答

This is good to hear. Thanks for the review. BASD Customer Service.

5぀星のうち5の評䟡

The item as described and quick


The item as described and quick delivery. Also, provided good customer support in allowing me to make a good decision.

2022幎3月24日
Bathrooms And Showers Direct ロゎ

Bathrooms And Showers Direct からの回答

Glad we could help you out. We hope to shop with you again. BASD Customer Service.

5぀星のうち5の評䟡

Great customer service

Tap bought and sent out without delay, alas was wrong size (my mistake) so without hassle item accepted back, new order placed and happy customer. Big thanks to Afia who is very helpful and keeps you in touch with progress.

2022幎3月24日
Bathrooms And Showers Direct ロゎ

Bathrooms And Showers Direct からの回答

Nice to read that Customer Service kept you updated and you got what you wanted in the end. We all make mistakes :-) BASD Customer Service.

5぀星のうち5の評䟡

Exceptional customer service

Exceptional customer service. Afia was brilliant in helping me find the spare part for my FlushPlate. Quick replies. What more could you have asked for? Outstanding service overall

2022幎3月22日
自発的なレビュヌ
Bathrooms And Showers Direct ロゎ

Bathrooms And Showers Direct からの回答

Thanks for your lovely review. Will be sure to let Afia know what you said. BASD Customer Service.

5぀星のうち5の評䟡

Customer service at its best!

We ordered a product from BASD and through no fault of theirs it was damaged when it arrived , by the carrier. It was replaced immediately without question, then unbelievably the carrier did exactly the same again with the replacement, again BASD replaced without question. One of the best customer service experiences we have ever had . Would highly recommend this fantastic company.

2022幎3月21日
自発的なレビュヌ
Bathrooms And Showers Direct ロゎ

Bathrooms And Showers Direct からの回答

Sorry to read that you had troubles at the beginning. But glad it all got resolved in the end for you. Thanks for sticking with us. Hope to shop with you again in the future. BASD Customer Service.

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