BBQGuys.com レビュー 616

Terrible customer service. Bought an item on sale, they canceled the order and then want me to pay the new higher price. Disappointing.

Bbq guys is great at taking the orders and you can get ahold sales all weekend long and they call you back. Customer support however was less then helpful...you will never get a call back but you can have confusing , long chats with them during your lunch break during the week. I was hoping for a better experience as I have many more outdoor kitchens to purchase....this was my first order..

I have recently made a purchase from barbecue guys for a new gas grill. To my surprise, it arrived within days quicker than projected, As I was unboxing.
I had noticed there were some parts damaged and the container With absolutely no external damage to the packaging. After contacting BBQguys They immediately ordered replacement pieces for me. Although I had issues with the product I purchased the customer service I received. What's second to none and would highly recommend.

Ordered a griddle and its came scratched... Also was missing the trim piece that it sits in and they would not replace. Im having to pay for another one. You would think that a company this big would make it right. Just know when buying from them that if something is missing your might have to pay for it again. This was for a new home construction and its impossible to check everything within 5 days. Contractors get busy!

I had an issue with another online grill retailer so I placed my order with BBQGUYS. The customer service was top notch and the shipping has been exceptional. I placed the order on Wednesday and half the order is already out for delivery two days later with the rest expected early next week! Wish I went with this company to begin with..

Lots of selection at good prices, prompt and free delivery

Shipped with 3rd rate carrier. BBQ got to Portland Oregon and sat for now 5 days there on R&L carriers dock waiting to be transferred to another carrier. Spokane to BBQ guys and wont do anything and will charge me to have the carrier send it back even though it's been delayed big time and I was suppose to leave on vacation but now I can't in case this bbq shows up. They need to use real carriers that don't have off products from one carrier to another, that's also how products get damaged.

I was looking for grilling tools and accessories. They were easy to find on their web site and there were lots of choices. Checkout was fast.

After doing my research on what i needed, made a call and got connected with Mike Dodd, who helped me with a few concerns and solidified my decision. Made follow ups like he promised he would, never pushy always helpful. After a few more days of reserach and quotes, mike called back at a perfect time and we closed the deal. Thanks again.

I purchased a grill that based on the marketing looked like it had the sear on one side and a griddle on the other. The one I received had the sear and an ice bucket. Why would you put an ice bucket next to a 500 degree grill? BBQGuys offered an apology and offered to send me a griddle. That was a year ago. They keep making excuses but I haven't received the griddle. I have since found that it's best to order from Napoleon directly.

I spoke with Mike Dodd, one of the salesmen for the BBQGuys. He was not only professional but extremely patient, helpful, patient, and above all, honest. He listened to what I had to say and provided appropriate answers.
He alone was instrumental in my purchasing the Napoleon Prestige 500 Natural Gas Grill with Infrared Rear Burner and Infrared Side Burner and Rotisserie Kit - P500RSIBNSS-3.
I could tell by the tone of his voice that he had a sincere desire to educate me on grilling.
Thank you Mike Dodd, for providing me with outstanding customer service.
Joe Battaglia

I had a probem with my order and contacted customer service to discuss a resolution. I was expecting the routine run around and insufficient compensation but was very pleasantly surprised. I have never had had such good customer service as I received from BBQ Guys. I highly recommend that any product ypu want to buy, you need to buy from BBQ Guys. The safety of having great customer service in case you run into any issues makes the possibily slightly higher cost well worth it. They have my business permanently.

I found the camp grill I wanted on here for $50 less than the other companies near me!! Shipping was super fast and everything arrived perfectly.

ordered and received a grill and lidn was suppose to be sentgrill came with no lid.said it was on backorder and would be shipped as soon as it came in.i still have not received it and that was tgree months ago

This is the second time I have ordered from BBQ Guys and both times I received great products, prices and quick shipping. Highly recommend them.

Very helpful staff on the phone. Faster than expected shipping. Thank you.

The service and quality of the product was great!

BBQ Guys gets four Stars however (Please) address the shipping supplier you use for large/ heavy items and or provide shipping options to the customer.