Miscommunication on the item description. One person tried to charge us for returning order mixup.Lost order at one point Another fixed it, so frustrating. Seemed that there were different departments... もっと見る
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Great website, great support over the phone and lots of parts and equipment upgrades. Delivery was as expected. Thank you!
企業が回答しました
Dwane, Thank you for the exceptional service during my visit yesterday. I’m from Wisconsin, and every year when I come to Ottawa, Capital BBQ is a must-stop destination. You and the team alway... もっと見る
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Undoubtedly what made this event memorable was Chef Michael’s personality and energy level. He is fantastic! If he brings the Weber Grill Academy back next summer we will be attending again, and br... もっと見る
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企業情報
Capital BBQ (BBQing.com) について
当該企業による記述
Capital BBQ, proudly operating as BBQing.com, has been making “Backyard Heroes” since 1988. Based in Ottawa, we are Canada’s largest and most trusted destination for barbecues, smokers, outdoor kitchens, pizza ovens, griddles, fireplaces, patio furniture, and related parts and accessories.
For over 35 years, our family-run business has combined expertise, quality, and a passion for barbecue culture to help people create unforgettable moments around food and fire. Whether you are a weekend griller, a competitive pitmaster, or a homeowner designing your dream outdoor space, Capital BBQ delivers the products, knowledge, and support to make it happen.
We proudly carry the industry’s most respected brands:
Napoleon, Broil King, Weber, Traeger, Pit Boss, Louisiana Grills, Kamado Joe, Big Green Egg, Blackstone, ENO Plancha, Crown Verity, Urban Bonfire, Stoll Industries, Berlin Gardens, DCS, Lynx, Jackson Grills, Perlick, Hestan, Oven Brothers, Ooni, Alfa Forni, Blues Hog, Dekko, Dizzy Pig, Everdure, Fireboard, Halo, HPC, IR Energy, Solaira, Jealous Devil, Looft, Meat Church, Masterbuilt, Neso Grill, Pitmaster Choice Pellets, Regency, Solus, Solo Stove, Solaire, Smokeware, Spiceology, ThermoWorks, TrueFlame, Wellspring, Whiskey Bent BBQ, Xylo, Yoder Smokers, and Ted Reader.
Every brand we offer is carefully tested in our own grilling kitchen to ensure superior performance, reliability, and long-term support.
At Capital BBQ, service goes beyond sales. Our passionate team includes barbecue experts, certified technicians, and Kansas City Barbecue Society judges who provide personalized advice, dependable after-sales care, and expert support for many of the products we sell. Through BBQing.com, we ship from coast to coast, offering the convenience of e-commerce with the confidence of a specialty retailer. Customers benefit from our lowest-price guarantee, flexible financing, reliable nationwide delivery, and easy pickup or assembly options.
Those in the Ottawa/Gatineau region can also explore our expansive showroom, where products are displayed in real-life settings for inspiration and guidance.
With decades of experience, unmatched product depth, and a dedication to customer satisfaction, Capital BBQ continues to be Canada’s number one choice for premium gas grills, charcoal BBQs, pellet smokers, outdoor kitchens, fireplaces, patio furniture, and barbecue accessories.
Our promise to you
当該企業による記述
- We're committed to our customers!
- From expert advice to dependable after-sales care, our promise is simple: treat every customer right and help them shine at home—we create Backyard Heroes.
- Quality you can trust
- Every grill, smoker, and outdoor product we carry is chosen for performance, reliability, and lasting value.
- Trusted across Canada
- For over 35 years, families nationwide have trusted us for fair prices, fast delivery, and expert support.
Lowest Price. Guaranteed.
Shop confidently—if you find a lower price in Canada, we’ll match it, hassle-free.
At Capital BBQ (BBQing.com), your peace of mind comes first. Our Best Price Guarantee means if you find the exact same item at a lower price from an authorized Canadian retailer, we’ll match it—so you always get the best deal.
How it works
- Share proof of the lower price (photo, screenshot, or URL).
- Item must be identical (brand, model, colour/finish, size/features), new, and in original packaging.
- Competitor must be an authorized Canadian retailer, advertising in CAD, with the item in stock.
What’s not eligible
- Clearance, refurbished, open-box, auction listings, marketplace/warehouse club pricing, private quotes, limited-time bundles, or coupon-stacked offers.
- Items not sold and shipped by an authorized Canadian retailer.
We keep comparisons fair by accounting for shipping and handling where applicable. Questions? Our team is happy to help—because we create Backyard Heroes, and that starts with great value and great service.
連絡先
12 Grenfell Crescent, K2G 0G2, Nepean, カナダ
- 1-800-606-7879
- support@bbqing.com
- bbqing.com
Free Shipping on $999+ Orders
4.6
優良
3038件のレビュー
ネガティブなレビューの 90％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Paige - Professional and Respectful
Paige: Outstanding, attentive, courteous and respectful! Dealt with questions and follow ups in a professional and quick manner. Thank you
2026年3月26日
Great experience overall!
Great website, great support over the phone and lots of parts and equipment upgrades. Delivery was as expected. Thank you!
2026年4月2日
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us this amazing review! We truly appreciate you supporting our local family business. Happy Grilling
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us this review. We truly appreciate you supporting our family business and look forward to assisting you in the future. Happy grilling !
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review Chad. We appreciate you supporting our local family business.
Miscommunication on the item…
Miscommunication on the item description. One person tried to charge us for returning order mixup.Lost order at one point Another fixed it, so frustrating. Seemed that there were different departments involved in the process. Overall it worked out. Like the actual product.
2026年3月13日
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review. If you can please give me a call at 613-228-0009 ext 227 to chat and discuss your experience that would be amazing.
Amazing customer service!
2026年2月23日
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review! We appreciate you supporting our local family business.
Simple purchase process
The purchase process was simple and was able to purchase an ad-on for our fire attachment for my fire pit that I had trouble sourcing.
2026年2月6日
Capital BBQ (BBQing.com) からの回答
Thank you for taking the time to leave us a review! We are thrilled to hear that you had a good experience with us, and we appreciate you supporting our local family business.
Quick responses and deliveries
2026年1月22日
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review. We truly appreciate your loyalty and continued support—it means a lot to us. We hope you’re enjoying your smoker and putting it to great use.
Happy grilling! 🔥
Capital BBQ (BBQing.com) からの回答
Thank you so much for your kind words! We truly appreciate your support of our local family business—it means the world to us.
Bought a Napoleon BBQ from BBQing.com…
Bought a Napoleon BBQ from BBQing.com and had a great experience. The customers support was helpful and knew exactly what they were doing!!! Everything went smoothly, so I'm very happy with the purchase
2026年1月20日
自発的なレビュー
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review. We’re thrilled to hear you had a great experience with us. Providing excellent customer service is something we truly take pride in, and we’re so grateful for your support of our local family business.
Ordering was easy and delivery was…
Ordering was easy and delivery was quick!
Delivery was as promised on the date and time given and overall I received it sooner than I thought and the driver was able to place it exactly where I wanted it in my garage.
2025年12月29日
Capital BBQ (BBQing.com) からの回答
Thank you for taking the time to share your experience! We’re so glad to hear it went smoothly, and we sincerely appreciate your support of our local family business. Happy grilling!
No hassle or BS
No hassle or BS. Price was great. Delivered it when they said they would. with no damage. I would definitely buy from here again.
2025年12月28日
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review! We’re thrilled to hear you’d shop with us again. We truly appreciate your support of our local, family-owned business. Happy grilling!
Napoleon 3 burner pro
Staff were excellent.I had selected the wrong fuel in error. Called the next date to change the order. Customer service walked me through to the correct model I needed. And I wound up learning that the pro model had the features I really wanted.with stainless grills and higher grade sear burned. Customer service was excellent with all the changes. The delivery was when I expected due to holidays.and the driver help me wheel the bbq right into the back yard. Great team on this from start to finish. Just need summer so I can test it out.
2025年12月29日
Capital BBQ (BBQing.com) からの回答
WOW—thank you so much for the amazing review! We’re absolutely thrilled to hear you had such a great experience with us. We truly appreciate your support of our local family business and are so happy we could help you get the BBQ you were looking for. Happy grilling! 🔥
GOOD CUSTOMER SERVICE
INSTEAD OF $20 SHIPPING FROM OTTAWA TO HAMILTON YOU CHANGED IT TO $10, THAT WAS MUCH APPRECIATED
2025年12月18日
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review! Your support of our local family business truly means more than you know.
Best price found online!
Bought a insulated cover for our Louisiana Grill pellet smoker and it fits perfectly and was the best deal for it that I could find online.
2025年11月21日
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review! We’re thrilled to hear that you’re enjoying your insulated jacket. Your support truly means the world to our local family business—thank you! 😊
Truly looked after me
They called to tell me about a super deal that I missed. Sent the items faster than light and made my person happy on Christmas morning.
Thank you.
2025年12月17日
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review! We’re thrilled to hear that your item was loved on Christmas Morning. We truly appreciate your support of our local family business. 🎄
I liked the process and options to…
I liked the process and options to customize the gift card. However, the directions weren’t followed. The card was supposed to go to a third party on Christmas morning, but ended up in my inbox on dec 23. I double checked the info I supplied (in the receipt), and no mistake was made on my part.
2025年12月23日
Capital BBQ (BBQing.com) からの回答
Thank you for taking the time to leave us a review. I’m very sorry for the confusion regarding the gift card. I’ll make sure my team is reminded of the process, so it’s sent to the correct recipient moving forward. We truly appreciate your support of our local family business.
Great advice and prices and efficient…
Great advice and prices and efficient shipping…even to rural Nova Scotia.
2025年12月15日
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us this review. We’re thrilled to hear what a great experience you had with us. We truly appreciate your support of our local family business.
Capital BBQ (BBQing.com) からの回答
Thank you for taking the time to leave us a review. We sincerely appreciate your support of our local family business.
Easy ordering and fast shipping
2025年12月8日
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review! We truly appreciate your support of our local family business. We’re glad to hear that your order arrived quickly and that you had a positive experience with us. Your kind words mean a lot to our team, and we look forward to serving you again in the future.
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