Miscommunication on the item description. One person tried to charge us for returning order mixup.Lost order at one point Another fixed it, so frustrating. Seemed that there were different departments... もっと見る
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レビュアーのコメントを見てみましょう
Great website, great support over the phone and lots of parts and equipment upgrades. Delivery was as expected. Thank you!
企業が回答しました
Dwane, Thank you for the exceptional service during my visit yesterday. I’m from Wisconsin, and every year when I come to Ottawa, Capital BBQ is a must-stop destination. You and the team alway... もっと見る
企業が回答しました
Undoubtedly what made this event memorable was Chef Michael’s personality and energy level. He is fantastic! If he brings the Weber Grill Academy back next summer we will be attending again, and br... もっと見る
企業が回答しました
企業情報
Capital BBQ (BBQing.com) について
当該企業による記述
Capital BBQ, proudly operating as BBQing.com, has been making “Backyard Heroes” since 1988. Based in Ottawa, we are Canada’s largest and most trusted destination for barbecues, smokers, outdoor kitchens, pizza ovens, griddles, fireplaces, patio furniture, and related parts and accessories.
For over 35 years, our family-run business has combined expertise, quality, and a passion for barbecue culture to help people create unforgettable moments around food and fire. Whether you are a weekend griller, a competitive pitmaster, or a homeowner designing your dream outdoor space, Capital BBQ delivers the products, knowledge, and support to make it happen.
We proudly carry the industry’s most respected brands:
Napoleon, Broil King, Weber, Traeger, Pit Boss, Louisiana Grills, Kamado Joe, Big Green Egg, Blackstone, ENO Plancha, Crown Verity, Urban Bonfire, Stoll Industries, Berlin Gardens, DCS, Lynx, Jackson Grills, Perlick, Hestan, Oven Brothers, Ooni, Alfa Forni, Blues Hog, Dekko, Dizzy Pig, Everdure, Fireboard, Halo, HPC, IR Energy, Solaira, Jealous Devil, Looft, Meat Church, Masterbuilt, Neso Grill, Pitmaster Choice Pellets, Regency, Solus, Solo Stove, Solaire, Smokeware, Spiceology, ThermoWorks, TrueFlame, Wellspring, Whiskey Bent BBQ, Xylo, Yoder Smokers, and Ted Reader.
Every brand we offer is carefully tested in our own grilling kitchen to ensure superior performance, reliability, and long-term support.
At Capital BBQ, service goes beyond sales. Our passionate team includes barbecue experts, certified technicians, and Kansas City Barbecue Society judges who provide personalized advice, dependable after-sales care, and expert support for many of the products we sell. Through BBQing.com, we ship from coast to coast, offering the convenience of e-commerce with the confidence of a specialty retailer. Customers benefit from our lowest-price guarantee, flexible financing, reliable nationwide delivery, and easy pickup or assembly options.
Those in the Ottawa/Gatineau region can also explore our expansive showroom, where products are displayed in real-life settings for inspiration and guidance.
With decades of experience, unmatched product depth, and a dedication to customer satisfaction, Capital BBQ continues to be Canada’s number one choice for premium gas grills, charcoal BBQs, pellet smokers, outdoor kitchens, fireplaces, patio furniture, and barbecue accessories.
Our promise to you
当該企業による記述
- We're committed to our customers!
- From expert advice to dependable after-sales care, our promise is simple: treat every customer right and help them shine at home—we create Backyard Heroes.
- Quality you can trust
- Every grill, smoker, and outdoor product we carry is chosen for performance, reliability, and lasting value.
- Trusted across Canada
- For over 35 years, families nationwide have trusted us for fair prices, fast delivery, and expert support.
Lowest Price. Guaranteed.
Shop confidently—if you find a lower price in Canada, we’ll match it, hassle-free.
At Capital BBQ (BBQing.com), your peace of mind comes first. Our Best Price Guarantee means if you find the exact same item at a lower price from an authorized Canadian retailer, we’ll match it—so you always get the best deal.
How it works
- Share proof of the lower price (photo, screenshot, or URL).
- Item must be identical (brand, model, colour/finish, size/features), new, and in original packaging.
- Competitor must be an authorized Canadian retailer, advertising in CAD, with the item in stock.
What’s not eligible
- Clearance, refurbished, open-box, auction listings, marketplace/warehouse club pricing, private quotes, limited-time bundles, or coupon-stacked offers.
- Items not sold and shipped by an authorized Canadian retailer.
We keep comparisons fair by accounting for shipping and handling where applicable. Questions? Our team is happy to help—because we create Backyard Heroes, and that starts with great value and great service.
連絡先
12 Grenfell Crescent, K2G 0G2, Nepean, カナダ
- 1-800-606-7879
- support@bbqing.com
- bbqing.com
Free Shipping on $999+ Orders
4.6
優良
3038件のレビュー
ネガティブなレビューの 90％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Given the run around when we didn't receive what we paid for
Paid for a certain cover and was shipped a cheaper one. We asked for it to be exchanged for the one we ordered and were told they were sold out, and would "try" to find out what they could do. It's been over a month.
2025年11月3日
Capital BBQ (BBQing.com) からの回答
Thank you for taking the time to leave us this review. I’m extremely sorry to hear about your experience.
If you’re able, please feel free to give me a call at 613-228-0009 ext. 227 so we can discuss this further. I’d really appreciate the opportunity to learn more and address your concerns.
I look forward to hearing from you.
Kind regards,
Kathleen
Could have been smoother.
Well, When I purchased the item originally I received an email saying it wasn't in stock and I would be notified when it was back in stock. Then silence nothing. No information. So I called your 1-800 number and was told it was never out of stock and they would send me one. I had no heat for quite a while waiting for this. Glad I got it. It works great. Too bad the order didn't go well.
2025年11月25日
Capital BBQ (BBQing.com) からの回答
Thank you very much for taking the time to leave us a review. I’m truly sorry to hear about your experience. If you’re willing, I would greatly appreciate the opportunity to speak with you directly to better understand and address your concerns.
Please feel free to contact me at 613-228-0009, ext. 227.
I look forward to hearing from you.
Kind regards,
Kathleen
Capital BBQ (BBQing.com) からの回答
Thank you for taking the time to leave us a review. We appreciate you shopping with us. Happy Grilling
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review. We’re thrilled to hear you received the part you needed. We truly appreciate your support of our local family business.
Happy grilling!
Good price and product but could use a…
Good price and product but could use a better shipping partner otherwise 5 stars
2025年11月6日
Capital BBQ (BBQing.com) からの回答
Thank you for taking the time to leave us a review. We truly appreciate your feedback and take it very seriously. Your business means a great deal to us.
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review! We appreciate your feedback and thrilled to hear you had a good experience with us.
Excellent service,rapidité d'expédition…
Fast shipping,reliable company, a lot parts available! Excellent!!!
2025年11月1日
Capital BBQ (BBQing.com) からの回答
Thank you for taking the time to leave us this review! We appreciate you shopping with us and supporting our local family business.
Great communication…
They were proactive in letting me know some items ordered were not available and suggested alternatives which were fine with me and didn't delay the fulfillment of my order. I was happy with everything I received.
2025年11月3日
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review. We are truly thrilled to hear that you had a great experience with us. Providing excellent service and ensuring our customers feel valued is always our top priority, so your feedback means a great deal to our entire team.
We also want to sincerely thank you for supporting our local family business. Every customer who chooses to shop with us helps us continue doing what we love, and we’re incredibly grateful for your trust and loyalty.
If there’s ever anything more we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future!
Welcoming environment ~ excellent experience.
As a single mom I was intimidated to shop for a BBQ on my own. When I walked in the show room near closing time 4 women greeted me. The 2 men delivering my BBQ were friendly and knowledgeable. Excellent experience. Merci!
2025年11月1日
自発的なレビュー
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us this amazing review! It was such a pleasure meeting you, and we truly appreciate your thoughtful feedback. Hearing about your positive experience means a great deal to our team, and it motivates us to continue delivering the best service possible.
We’re grateful for your support and so glad we could help.
Wishing you many great cooks ahead — happy grilling! 🔥
Excellent tech support
2025年10月20日
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us this review! It was such a pleasure helping you.
Happy Grilling
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review! We're thrilled to hear you’re happy with both the price and the shipping timeframe of your new fireplace. We truly appreciate you choosing to shop with us.
Honorable company that made sure…
Honorable company that made sure tariffs were not billed to me since I was in USA. A+
2025年5月1日
Capital BBQ (BBQing.com) からの回答
Thank you for sharing your feedback. We’re delighted to know your experience was positive and sincerely appreciate your business.
Responsiveness
The responsiveness to my requests. Parts were damaged in shipping (from a supplier). Capital BBQ were very helpful.
2025年10月16日
Capital BBQ (BBQing.com) からの回答
Thank you for taking the time to leave us a review. We’re glad we were able to get your parts replaced. Happy grilling!
I ordered a Thermoworks SmokeX4 for my…
I ordered a Thermoworks SmokeX4 for my kamado-style smoker. It really upped my BBQ game and works as advertised.
2025年9月10日
Capital BBQ (BBQing.com) からの回答
Thank you for taking the time to share your review! We’re delighted to hear that you’re enjoying your ThermoWorks Smoke X4. Happy grilling!
Excellent customer service
Excellent customer service. I told them what I needed and they sent me a few options and kept very clear, timely communication from start to finish. Shipping was also confirmed very quickly.
2025年10月21日
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us such an amazing review! It was truly a pleasure helping you find the BBQ that best suited your needs. We genuinely appreciate your support of our local family business, and if you need anything at all, please don’t hesitate to reach out.
Happy grilling! 🔥
Great experience
Great experience. Kathleen was very helpful. Order was delivered ok time. Would recommend
2025年10月17日
Capital BBQ (BBQing.com) からの回答
Livia, thank you so much for taking the time to leave us this amazing review!
It was such a pleasure helping you. If you need anything, please don’t hesitate to reach out. We truly appreciate your support of our local family business. 💛Happy Grilling!
Delay part BO
2025年10月9日
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review.
We truly appreciate your feedback and your patience while the part was on back order. We understand how frustrating delays can be, and we want you to know that we always do our best to have items shipped out as soon as they arrive from the manufacturer.
Your understanding and support mean a lot to our team. We’re grateful that you chose to shop with our local family business and hope your new part helps you enjoy many great grilling sessions ahead!
Happy Grilling! 🔥🍔
Bon suivi et réponse à nos courriels
Bon suivi et réponse à nos courriels. Fiabilité et rapidité d'expédition. Reçu ma commande en bon état.
2025年10月4日
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time leave us a review! We are so happy to hear you enjoyed your experience with us and we appreciate you supporting our local family business. Happy Grilling!
Good follow-up from their customer…
Good follow-up from their customer service on my order. Very happy with the shipment.
2025年10月10日
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review! We are so thrilled to hear that you had a good experience with us. Happy Grilling
Unbelievable
Unbelievable. They contacted me about items in my cart that I hadn’t proceeded with. We discussed the issues and we resolved the issue in two minutes. Ordered the items immediately, delivered fast and in good shape. I will certainately contact them again for any outdoor cooking needs. Thanks Kathleen!
2025年10月3日
Capital BBQ (BBQing.com) からの回答
Peter, thank you so much for taking the time to leave us a review! It was truly a pleasure speaking with you, and I’m so glad you’re enjoying your new items. We really appreciate your support for our local family business, and I look forward to talking with you again soon.
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