Miscommunication on the item description. One person tried to charge us for returning order mixup.Lost order at one point Another fixed it, so frustrating. Seemed that there were different departments... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Great website, great support over the phone and lots of parts and equipment upgrades. Delivery was as expected. Thank you!
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Dwane, Thank you for the exceptional service during my visit yesterday. I’m from Wisconsin, and every year when I come to Ottawa, Capital BBQ is a must-stop destination. You and the team alway... もっと見る
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Undoubtedly what made this event memorable was Chef Michael’s personality and energy level. He is fantastic! If he brings the Weber Grill Academy back next summer we will be attending again, and br... もっと見る
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企業情報
Capital BBQ (BBQing.com) について
当該企業による記述
Capital BBQ, proudly operating as BBQing.com, has been making “Backyard Heroes” since 1988. Based in Ottawa, we are Canada’s largest and most trusted destination for barbecues, smokers, outdoor kitchens, pizza ovens, griddles, fireplaces, patio furniture, and related parts and accessories.
For over 35 years, our family-run business has combined expertise, quality, and a passion for barbecue culture to help people create unforgettable moments around food and fire. Whether you are a weekend griller, a competitive pitmaster, or a homeowner designing your dream outdoor space, Capital BBQ delivers the products, knowledge, and support to make it happen.
We proudly carry the industry’s most respected brands:
Napoleon, Broil King, Weber, Traeger, Pit Boss, Louisiana Grills, Kamado Joe, Big Green Egg, Blackstone, ENO Plancha, Crown Verity, Urban Bonfire, Stoll Industries, Berlin Gardens, DCS, Lynx, Jackson Grills, Perlick, Hestan, Oven Brothers, Ooni, Alfa Forni, Blues Hog, Dekko, Dizzy Pig, Everdure, Fireboard, Halo, HPC, IR Energy, Solaira, Jealous Devil, Looft, Meat Church, Masterbuilt, Neso Grill, Pitmaster Choice Pellets, Regency, Solus, Solo Stove, Solaire, Smokeware, Spiceology, ThermoWorks, TrueFlame, Wellspring, Whiskey Bent BBQ, Xylo, Yoder Smokers, and Ted Reader.
Every brand we offer is carefully tested in our own grilling kitchen to ensure superior performance, reliability, and long-term support.
At Capital BBQ, service goes beyond sales. Our passionate team includes barbecue experts, certified technicians, and Kansas City Barbecue Society judges who provide personalized advice, dependable after-sales care, and expert support for many of the products we sell. Through BBQing.com, we ship from coast to coast, offering the convenience of e-commerce with the confidence of a specialty retailer. Customers benefit from our lowest-price guarantee, flexible financing, reliable nationwide delivery, and easy pickup or assembly options.
Those in the Ottawa/Gatineau region can also explore our expansive showroom, where products are displayed in real-life settings for inspiration and guidance.
With decades of experience, unmatched product depth, and a dedication to customer satisfaction, Capital BBQ continues to be Canada’s number one choice for premium gas grills, charcoal BBQs, pellet smokers, outdoor kitchens, fireplaces, patio furniture, and barbecue accessories.
Our promise to you
当該企業による記述
- We're committed to our customers!
- From expert advice to dependable after-sales care, our promise is simple: treat every customer right and help them shine at home—we create Backyard Heroes.
- Quality you can trust
- Every grill, smoker, and outdoor product we carry is chosen for performance, reliability, and lasting value.
- Trusted across Canada
- For over 35 years, families nationwide have trusted us for fair prices, fast delivery, and expert support.
Lowest Price. Guaranteed.
Shop confidently—if you find a lower price in Canada, we’ll match it, hassle-free.
At Capital BBQ (BBQing.com), your peace of mind comes first. Our Best Price Guarantee means if you find the exact same item at a lower price from an authorized Canadian retailer, we’ll match it—so you always get the best deal.
How it works
- Share proof of the lower price (photo, screenshot, or URL).
- Item must be identical (brand, model, colour/finish, size/features), new, and in original packaging.
- Competitor must be an authorized Canadian retailer, advertising in CAD, with the item in stock.
What’s not eligible
- Clearance, refurbished, open-box, auction listings, marketplace/warehouse club pricing, private quotes, limited-time bundles, or coupon-stacked offers.
- Items not sold and shipped by an authorized Canadian retailer.
We keep comparisons fair by accounting for shipping and handling where applicable. Questions? Our team is happy to help—because we create Backyard Heroes, and that starts with great value and great service.
連絡先
12 Grenfell Crescent, K2G 0G2, Nepean, カナダ
- 1-800-606-7879
- support@bbqing.com
- bbqing.com
Free Shipping on $999+ Orders
4.6
優良
3038件のレビュー
ネガティブなレビューの 90％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The team is great and your product too
The team is great and your product too
Ali helped me on line and in person
I wasn't sure which item I needed and he looked it all up and had the items for my old bbq all shipped to me! I would recommend capital bbq for all your bbqing needs!!! Thanks
2025年10月3日
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review! I’m thrilled to hear that Ali was able to help you and that we got you exactly what you were looking for. We truly appreciate your support of our local family business. Happy grilling! 🔥
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us this review! We’re thrilled to hear everything went smoothly with your package. Your support of our local family business means the world to us. Happy grilling! 🔥
Capital BBQ has it all
My husband and I have bought multiple items from Capital BBQ - most recently a XL Green Egg last year and gorgeous Berlin Gardens patio furniture this year. We have always had a great experience, but this last transaction for the garden furniture was truly exceptional. Kirk Sharkey went out of his way to ensure we were happy with every aspect of our purchase, and his delivery guys were also A+. We are singing Kirk's praises and everyone who has seen the new furniture is blown away by how fabulous it is. Kirk, we will be back next year to furnish the lower deck area. Thank you for a wonderful experience.
2025年10月17日
自発的なレビュー
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us this amazing review!
It’s customers like you who make us truly excited to be a part of your outdoor projects.
I’ll be sure to pass along your kind words to Kirk, Cole, and Calum — they’ll be thrilled to hear how happy you were with the experience.
We genuinely appreciate your support and look forward to seeing you again soon!
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review!
We truly appreciate your support of our local family business.
Happy Grilling! 🔥🍔
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you received good and quick delivery. Happy Grilling!
Excellent advice and guidance through a…
Excellent advice and guidance through a challenging journey of my outdoor kitchen. Kirk was patient and always friendly.
Thanks
2025年9月23日
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a great experience with Kirk, and we're just as excited about your new outdoor kitchen. Happy grilling!
Your representative sent me an email…
Your representative sent me an email about the two parts that were out of stock and on back order. I was happy with the experience, and my Napoleon BBQ is back up to shape again. Way cheaper than buying a new one!
2025年9月22日
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review! We're thrilled to hear you had a great experience and that our team kept you up to date on ETAs. Your support means the world to our local family business. Happy grilling!!
Great place, buy your BBQ stuff here.
Nice website, easy to use and order from. Recommended, I have purchased here a few times. Fast shipping, reasonable prices.
2025年9月22日
Capital BBQ (BBQing.com) からの回答
Thank you for taking the time to leave us a review! We're so happy to hear that you find our website easy to use and user-friendly. Your support means so much to our local family business, and we look forward to continuing to serve you. Happy grilling!
Problem solved
Wrong parts were shipped to me. Once made aware of the error they made it right at no cost to me. Happy to do business with Cdn companies and wish they all dealt with issues like this.
2025年9月7日
Capital BBQ (BBQing.com) からの回答
Thank you so much for your review. I'm very sorry to hear about your experience. I’d really appreciate the opportunity to speak with you directly and see how we can make things right. Please feel free to give me, Kathleen, a call at 613-228-0009 ext. 227. I look forward to hearing from you.
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review and for being such a loyal customer. We truly appreciate your kind words and continued support. Happy grilling — we hope you enjoy those tongs!
Capital BBQ (BBQing.com) からの回答
We're thrilled to hear you had a great experience with us and truly appreciate your kind words.
Happy Grilling — we hope to serve you again soon!
Capital BBQ (BBQing.com) からの回答
Wow — thank you for taking the time to leave us a review!
We truly appreciate your kind words and are thrilled to hear you loved our great prices and fast service!
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review. We are so thrilled to hear you had a good experience with us. We appreciate you supporting our local family business. Happy Grilling!
Great product and service
The part i ordered was an exact fit. The service was great and the price was reasonable.
2025年9月9日
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review! I'm thrilled to hear it was the exact fit and that the service was great. We appreciate you supporting our local family business so very much. Happy Grilling !
Ordered on Sunday and received delivery…
Ordered on Sunday and received delivery on Wednesday.
2025年9月9日
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review! We are thrilled to hear that we were quick with your order. We appreciate you supporting our local family business.
Capital BBQ (BBQing.com) からの回答
Thank you so much for your review! We appreciate you shopping with us. Happy Grilling
Very happy
The person who assisted me clearly understood what I was looking for. Within 5 minutes my issue was resolved and I left with the items that I needed.
2025年9月5日
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us such a wonderful review! We truly appreciate your kind words and your support of our local family business. Wishing you many happy grilling adventures!
Capital BBQ (BBQing.com) からの回答
Thank you for taking the time to leave us a review! We are thrilled to hear you got the right product and that the delivery was quick. Happy Grilling!
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review! I'm thrilled to hear you received excellent customer service—that’s something we take great pride in. Wishing you many delicious meals ahead. Happy grilling!
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review!
We’re thrilled to hear that you’re loving your new cover. Your support means a lot to us.
Happy Grilling! 🔥🍔
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