Miscommunication on the item description. One person tried to charge us for returning order mixup.Lost order at one point Another fixed it, so frustrating. Seemed that there were different departments... もっと見る
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レビュアーのコメントを見てみましょう
Great website, great support over the phone and lots of parts and equipment upgrades. Delivery was as expected. Thank you!
企業が回答しました
Dwane, Thank you for the exceptional service during my visit yesterday. I’m from Wisconsin, and every year when I come to Ottawa, Capital BBQ is a must-stop destination. You and the team alway... もっと見る
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Undoubtedly what made this event memorable was Chef Michael’s personality and energy level. He is fantastic! If he brings the Weber Grill Academy back next summer we will be attending again, and br... もっと見る
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企業情報
Capital BBQ (BBQing.com) について
当該企業による記述
Capital BBQ, proudly operating as BBQing.com, has been making “Backyard Heroes” since 1988. Based in Ottawa, we are Canada’s largest and most trusted destination for barbecues, smokers, outdoor kitchens, pizza ovens, griddles, fireplaces, patio furniture, and related parts and accessories.
For over 35 years, our family-run business has combined expertise, quality, and a passion for barbecue culture to help people create unforgettable moments around food and fire. Whether you are a weekend griller, a competitive pitmaster, or a homeowner designing your dream outdoor space, Capital BBQ delivers the products, knowledge, and support to make it happen.
We proudly carry the industry’s most respected brands:
Napoleon, Broil King, Weber, Traeger, Pit Boss, Louisiana Grills, Kamado Joe, Big Green Egg, Blackstone, ENO Plancha, Crown Verity, Urban Bonfire, Stoll Industries, Berlin Gardens, DCS, Lynx, Jackson Grills, Perlick, Hestan, Oven Brothers, Ooni, Alfa Forni, Blues Hog, Dekko, Dizzy Pig, Everdure, Fireboard, Halo, HPC, IR Energy, Solaira, Jealous Devil, Looft, Meat Church, Masterbuilt, Neso Grill, Pitmaster Choice Pellets, Regency, Solus, Solo Stove, Solaire, Smokeware, Spiceology, ThermoWorks, TrueFlame, Wellspring, Whiskey Bent BBQ, Xylo, Yoder Smokers, and Ted Reader.
Every brand we offer is carefully tested in our own grilling kitchen to ensure superior performance, reliability, and long-term support.
At Capital BBQ, service goes beyond sales. Our passionate team includes barbecue experts, certified technicians, and Kansas City Barbecue Society judges who provide personalized advice, dependable after-sales care, and expert support for many of the products we sell. Through BBQing.com, we ship from coast to coast, offering the convenience of e-commerce with the confidence of a specialty retailer. Customers benefit from our lowest-price guarantee, flexible financing, reliable nationwide delivery, and easy pickup or assembly options.
Those in the Ottawa/Gatineau region can also explore our expansive showroom, where products are displayed in real-life settings for inspiration and guidance.
With decades of experience, unmatched product depth, and a dedication to customer satisfaction, Capital BBQ continues to be Canada’s number one choice for premium gas grills, charcoal BBQs, pellet smokers, outdoor kitchens, fireplaces, patio furniture, and barbecue accessories.
Our promise to you
当該企業による記述
- We're committed to our customers!
- From expert advice to dependable after-sales care, our promise is simple: treat every customer right and help them shine at home—we create Backyard Heroes.
- Quality you can trust
- Every grill, smoker, and outdoor product we carry is chosen for performance, reliability, and lasting value.
- Trusted across Canada
- For over 35 years, families nationwide have trusted us for fair prices, fast delivery, and expert support.
Lowest Price. Guaranteed.
Shop confidently—if you find a lower price in Canada, we’ll match it, hassle-free.
At Capital BBQ (BBQing.com), your peace of mind comes first. Our Best Price Guarantee means if you find the exact same item at a lower price from an authorized Canadian retailer, we’ll match it—so you always get the best deal.
How it works
- Share proof of the lower price (photo, screenshot, or URL).
- Item must be identical (brand, model, colour/finish, size/features), new, and in original packaging.
- Competitor must be an authorized Canadian retailer, advertising in CAD, with the item in stock.
What’s not eligible
- Clearance, refurbished, open-box, auction listings, marketplace/warehouse club pricing, private quotes, limited-time bundles, or coupon-stacked offers.
- Items not sold and shipped by an authorized Canadian retailer.
We keep comparisons fair by accounting for shipping and handling where applicable. Questions? Our team is happy to help—because we create Backyard Heroes, and that starts with great value and great service.
連絡先
12 Grenfell Crescent, K2G 0G2, Nepean, カナダ
- 1-800-606-7879
- support@bbqing.com
- bbqing.com
Free Shipping on $999+ Orders
4.6
優良
3038件のレビュー
ネガティブなレビューの 90％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The parts we purchased to convert from…
The parts we purchased to convert from propane to gas did not work
2025年7月28日
Capital BBQ (BBQing.com) からの回答
It was such a pleasure speaking with you yesterday, Stacy. I’m really glad we were able to find a resolution for you.
As mentioned, if you ever need anything, please don’t hesitate to reach out — we’re always happy to help!
Service was friendly
Service was friendly. However when I ordered my BBQ your website said it was in stock but as soon as my order was processed, I received an email saying it had to be back ordered for at least a month. And then after a few weeks, the back order time was extended.
2025年7月28日
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review!
We’re thrilled to hear you experienced friendly service — that means a lot to us. We’re truly sorry for the delay with your order. Unfortunately, we are sometimes at the mercy of the manufacturer, and delays can be out of our control. We really appreciate your patience and understanding.
Traitement de la commande et livraison…
Traitement de la commande et livraison vraiment vite !
👍👍👍👍 je recommande !
2025年7月25日
Capital BBQ (BBQing.com) からの回答
Merci beaucoup d'avoir pris le temps de nous laisser un avis. Nous apprécions votre soutien à notre entreprise familiale locale. Bonnes grillades !
Easy to place order
Easy to place order, shipped quickly and arrived intact. Great service!
2025年7月25日
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review!
We’re absolutely thrilled to hear that you had a great experience all around — that’s exactly what we strive for. Your support means so much to our local family business.
Happy Grilling! 🔥🍖
Bought new BBQ online
I ordered my new Napoleon BBQ online from BBQing.com after chatting with their customer service team a few times. They were super helpful and knew their stuff! I’m really happy with the whole experience.
2025年7月22日
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review! We are so thrilled to hear about your experience with us. We appreciate you supporting our local family business. Happy Grilling!
Third purchase from here in the last…
Third purchase from here in the last year
Awesome service etc
Thanks
2025年7月23日
Capital BBQ (BBQing.com) からの回答
Wow! Thank you so much for your continued support, Dave.
We appreciate you more than you know. Happy grilling! 🔥🍔
I waited a long time for the order...
I waited a long time for the order.... then it was the wrong size (my fault I realize - but the site could have had better pictures eg the picture of the BBq it fits...travelQ without the side tables), then I had to pay half the value of the item in postage to return it (being from montreal was a big disadvantage here). The customer service was good to send me a return label by email. I am trying to buy Canadian, but this backfired in this case. So I did not buy another one from you as I would have had to pay the shipping again... so I just went to Canadian tire and picked it up the bbq cover I needed in person.
2025年7月23日
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to chat with me today, Jodi.
I truly appreciate you sharing your thoughts and feedback—it means a lot and helps us continue to grow and improve. Conversations like ours are incredibly valuable, and I’m so grateful for your honesty and time.
As I mentioned, if there’s ever anything you need or if any questions come up, please don’t hesitate to reach out.
Thanks again
Capital BBQ (BBQing.com) からの回答
We truly appreciate your support—it means the world to us! 🙌
Perfect in all aspects
Perfect in all aspects. Fast shipping, site very easy to navigate and large selection.
2025年7月22日
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review!
We’re thrilled to hear that every part of your experience with us was perfect.
We appreciate you more than you know! 🙌🔥
Exceptional service from a first class…
Exceptional service from a first class company from front to back. Great greetings on the phone. Wonderful experience. Great choices. A real barbecuer's dream
2025年7月22日
Capital BBQ (BBQing.com) からの回答
Doug, thank you so much for taking the time to leave us a review!
We truly appreciate your kind words and are thrilled to hear you enjoyed your experience with us.
Happy Grilling! 🔥🍽️
Great service :-)
2025年7月21日
Capital BBQ (BBQing.com) からの回答
Thank you so much for the review Michel! Happy Grilling!
service rapide et efficace
2025年7月18日
Capital BBQ (BBQing.com) からの回答
Merci beaucoup d'avoir pris le temps de nous laisser un avis. Nous apprécions vos gentils mots et votre soutien. Bonnes grillades !
Livraison rapide malgré qu'il n'y en…
Livraison rapide malgré qu'il n'y en avait plus en stock. La pièce fonctionne bien sur mon bbq.
2025年7月17日
Capital BBQ (BBQing.com) からの回答
Merci beaucoup d'avoir pris le temps de nous laisser un avis. Nous sommes ravis d'apprendre que la pièce que vous avez commandée convient à votre barbecue. Nous vous remercions de soutenir notre entreprise familiale locale. Bonnes grillades !
Exactly what I wanted
Exactly what I wanted
Super fast shipping
I will be returning to you for all my BBQ needs from now on
Thank you
Peter
2025年7月17日
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review with such kind words. We appreciate you supporting our local family business. Happy Grilling!!
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review! We are thrilled you had a great experience with us. Happy Grilling!
Everything went well
Everything went well, delivered on time and a perfect fit. Just like everything nowadays it could’ve been a little less expensive.
2025年7月15日
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review!!
We truly appreciate your support—it means a lot to us! 🙏💛
Exactly the same at the original!
J'ai trouvé mon article rapidement sur le site. Le prix était raisonnable. Le temps de livraison, très raisonnable.
2025年7月15日
Capital BBQ (BBQing.com) からの回答
Merci beaucoup d'avoir pris le temps de nous laisser un avis ! Nous vous remercions sincèrement de soutenir notre entreprise locale. Bonnes grillades !
Brand new Napoleon BBQ
Brand new Napoleon BBQ got damaged. We reached out to BBQing. They were a great help. Ordered our part and shipped it. Excellent service and would recommend them.
2025年7月14日
Capital BBQ (BBQing.com) からの回答
We’re absolutely thrilled to hear about your experience with us. Your support means the world to our local family business — we truly appreciate it!
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review!
We truly appreciate your support of our local family business and look forward to seeing you again soon.
The timeline was a little long to get…
The timeline was a little long to get my Masterbuilt but the did source another store to get one to me and I appreciate that.
2025年7月14日
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave a review!
We truly appreciate your patience with the order and your continued support.
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