Miscommunication on the item description. One person tried to charge us for returning order mixup.Lost order at one point Another fixed it, so frustrating. Seemed that there were different departments... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
Miscommunication on the item description. One person tried to charge us for returning order mixup.Lost order at one point Another fixed it, so frustrating. Seemed that there were different departments... もっと見る
企業が回答しました
Great website, great support over the phone and lots of parts and equipment upgrades. Delivery was as expected. Thank you!
企業が回答しました
Dwane, Thank you for the exceptional service during my visit yesterday. I’m from Wisconsin, and every year when I come to Ottawa, Capital BBQ is a must-stop destination. You and the team alway... もっと見る
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Undoubtedly what made this event memorable was Chef Michael’s personality and energy level. He is fantastic! If he brings the Weber Grill Academy back next summer we will be attending again, and br... もっと見る
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当該企業による記述
Capital BBQ, proudly operating as BBQing.com, has been making “Backyard Heroes” since 1988. Based in Ottawa, we are Canada’s largest and most trusted destination for barbecues, smokers, outdoor kitchens, pizza ovens, griddles, fireplaces, patio furniture, and related parts and accessories.
For over 35 years, our family-run business has combined expertise, quality, and a passion for barbecue culture to help people create unforgettable moments around food and fire. Whether you are a weekend griller, a competitive pitmaster, or a homeowner designing your dream outdoor space, Capital BBQ delivers the products, knowledge, and support to make it happen.
We proudly carry the industry’s most respected brands:
Napoleon, Broil King, Weber, Traeger, Pit Boss, Louisiana Grills, Kamado Joe, Big Green Egg, Blackstone, ENO Plancha, Crown Verity, Urban Bonfire, Stoll Industries, Berlin Gardens, DCS, Lynx, Jackson Grills, Perlick, Hestan, Oven Brothers, Ooni, Alfa Forni, Blues Hog, Dekko, Dizzy Pig, Everdure, Fireboard, Halo, HPC, IR Energy, Solaira, Jealous Devil, Looft, Meat Church, Masterbuilt, Neso Grill, Pitmaster Choice Pellets, Regency, Solus, Solo Stove, Solaire, Smokeware, Spiceology, ThermoWorks, TrueFlame, Wellspring, Whiskey Bent BBQ, Xylo, Yoder Smokers, and Ted Reader.
Every brand we offer is carefully tested in our own grilling kitchen to ensure superior performance, reliability, and long-term support.
At Capital BBQ, service goes beyond sales. Our passionate team includes barbecue experts, certified technicians, and Kansas City Barbecue Society judges who provide personalized advice, dependable after-sales care, and expert support for many of the products we sell. Through BBQing.com, we ship from coast to coast, offering the convenience of e-commerce with the confidence of a specialty retailer. Customers benefit from our lowest-price guarantee, flexible financing, reliable nationwide delivery, and easy pickup or assembly options.
Those in the Ottawa/Gatineau region can also explore our expansive showroom, where products are displayed in real-life settings for inspiration and guidance.
With decades of experience, unmatched product depth, and a dedication to customer satisfaction, Capital BBQ continues to be Canada’s number one choice for premium gas grills, charcoal BBQs, pellet smokers, outdoor kitchens, fireplaces, patio furniture, and barbecue accessories.
当該企業による記述
Shop confidently—if you find a lower price in Canada, we’ll match it, hassle-free.
At Capital BBQ (BBQing.com), your peace of mind comes first. Our Best Price Guarantee means if you find the exact same item at a lower price from an authorized Canadian retailer, we’ll match it—so you always get the best deal.
How it works
What’s not eligible
We keep comparisons fair by accounting for shipping and handling where applicable. Questions? Our team is happy to help—because we create Backyard Heroes, and that starts with great value and great service.
12 Grenfell Crescent, K2G 0G2, Nepean, カナダ
ネガティブなレビューの 90%に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Personalized service, they took care of my demand with satisfaction.

Capital BBQ (BBQing.com) からの回答
The rub I was looking for was there it was easy to order and was received with in a couple days

Capital BBQ (BBQing.com) からの回答
Excellent service. Very helpful and knowledgeable. Delivery date was way ahead of schedule.

Capital BBQ (BBQing.com) からの回答
I want to thank you for your good service and I can relie on your company for my 2008 BBQ that my late husband purchase .I still have it.And take good care of it.At least if I need anything for my BBQ Napolion I can depend on your company. Sincerely.Diane Pilon

Capital BBQ (BBQing.com) からの回答
Brand name product that fit Broil King perfectly. Fast and timely delivery.

Capital BBQ (BBQing.com) からの回答

Capital BBQ (BBQing.com) からの回答

Capital BBQ (BBQing.com) からの回答
Had the cover I needed because of a big inventory. It was very well priced. Thanks!

Capital BBQ (BBQing.com) からの回答
J'ai trouvé ce que je voulais et le tout a été expédié tel qu'indiqué sur le site.

Capital BBQ (BBQing.com) からの回答

Capital BBQ (BBQing.com) からの回答
To order the same product for less ,
Easy to put orders through , well informed about delivery , it just a bit long to receive has it wasn’t in stock , but good thing I wasn’t in any hurry.

Capital BBQ (BBQing.com) からの回答
I needed to purchase a new cover for my BBQ and found the perfect match. The ordering process was easy by selecting the model and dimensions of your BBQ. The material is made of good quality and is waterproof. The delivery was by courier and arrived on time. I am satisfied with my purchase and would recommend this company.

Capital BBQ (BBQing.com) からの回答
I was (am) in the market for a new BBQ and some accessories. I stumbled on to the exact model I was after which was on offer (bonus).
I dug a little deeper and found out that it was a 2024 model but that was fine, I really liked it and the price was great.
As I live in BC and this company is in Ontario I looked at shipping on their website.
It was somewhat confusing (mentions "Free shipping" above X amount of dollars in one place and shows different shipping prices by shipping "zone" in another). I hoped it was free shipping but suspected it would cost due to the weight and distance but I was fairly sure if this was the case it would be $100 from the options listed and the fact I am in a non remote area.
I sent BBQing an email with screen grabs and links asking to clarify what the shipping cost would be. Next day I hadn't heard from them so I decided to call them before they closed as I was hoping to place an order right away.
I explained the scenario to a helpful gentleman who said he hadn't replied to my email yet and apologized. He did find my email and looked it over as we talked. He answered some questions I had about the product and then we discussed shipping. He advised that shipping would not be free and it would be $100. I advised that as the BBQ was a great deal I was OK with that and placed an order that night (almost $2700).
The next day another person from BBQing called me and advised that I had misunderstood / done something wrong when I placed the order and shipping would be $450.
I explained that I had sent an email and spoken with someone from the store who had confirmed the shipping cost before I placed the order. I sensed he didn't believe me but after a little time he found the email. I advised that he speak with the person I spoke with and clarify.
I checked the order I placed and it clearly states shipping was $100 (bear in mind I had to input my address).
He called me back today, advised that there had been an issue / glitch on the website so shipping was $450 after all and would I like to proceed. Suddenly this deal no longer makes sense so I declined and they cancelled the order.
Be sure you check everything with these folks as my experience was muddled and unprofessional and in the end they wasted my time.

Capital BBQ (BBQing.com) からの回答
I wanted a pellet extender for my buddy's pellet grill as a gift, and while they did not have it in stock, they were able to order it, let me pay for it, and arrange to have it shipped to my Buddy's house. The process took exactly as long as described and went as well as they described--amazingly smooth! My Buddy received it and it was exactly what he wanted. Capital BBQ is still my favorite place to shop for all of my grilling needs; now if they just had a decent butcher and a meat counter....

Capital BBQ (BBQing.com) からの回答
Left inside the garage so I could assemble and take it through the house to the deck. Assembly was another story as the instructions were pictures only, and not enough detail to see what goes where. The driver was very courteous and willing to help place it.
P.S. the bbq itself is fabulous. Good heat control, easy lighting and wonderful stainless steel grates etc.

Capital BBQ (BBQing.com) からの回答
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