Miscommunication on the item description. One person tried to charge us for returning order mixup.Lost order at one point Another fixed it, so frustrating. Seemed that there were different departments... もっと見る
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レビュアーのコメントを見てみましょう
Great website, great support over the phone and lots of parts and equipment upgrades. Delivery was as expected. Thank you!
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Dwane, Thank you for the exceptional service during my visit yesterday. I’m from Wisconsin, and every year when I come to Ottawa, Capital BBQ is a must-stop destination. You and the team alway... もっと見る
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Undoubtedly what made this event memorable was Chef Michael’s personality and energy level. He is fantastic! If he brings the Weber Grill Academy back next summer we will be attending again, and br... もっと見る
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企業情報
Capital BBQ (BBQing.com) について
当該企業による記述
Capital BBQ, proudly operating as BBQing.com, has been making “Backyard Heroes” since 1988. Based in Ottawa, we are Canada’s largest and most trusted destination for barbecues, smokers, outdoor kitchens, pizza ovens, griddles, fireplaces, patio furniture, and related parts and accessories.
For over 35 years, our family-run business has combined expertise, quality, and a passion for barbecue culture to help people create unforgettable moments around food and fire. Whether you are a weekend griller, a competitive pitmaster, or a homeowner designing your dream outdoor space, Capital BBQ delivers the products, knowledge, and support to make it happen.
We proudly carry the industry’s most respected brands:
Napoleon, Broil King, Weber, Traeger, Pit Boss, Louisiana Grills, Kamado Joe, Big Green Egg, Blackstone, ENO Plancha, Crown Verity, Urban Bonfire, Stoll Industries, Berlin Gardens, DCS, Lynx, Jackson Grills, Perlick, Hestan, Oven Brothers, Ooni, Alfa Forni, Blues Hog, Dekko, Dizzy Pig, Everdure, Fireboard, Halo, HPC, IR Energy, Solaira, Jealous Devil, Looft, Meat Church, Masterbuilt, Neso Grill, Pitmaster Choice Pellets, Regency, Solus, Solo Stove, Solaire, Smokeware, Spiceology, ThermoWorks, TrueFlame, Wellspring, Whiskey Bent BBQ, Xylo, Yoder Smokers, and Ted Reader.
Every brand we offer is carefully tested in our own grilling kitchen to ensure superior performance, reliability, and long-term support.
At Capital BBQ, service goes beyond sales. Our passionate team includes barbecue experts, certified technicians, and Kansas City Barbecue Society judges who provide personalized advice, dependable after-sales care, and expert support for many of the products we sell. Through BBQing.com, we ship from coast to coast, offering the convenience of e-commerce with the confidence of a specialty retailer. Customers benefit from our lowest-price guarantee, flexible financing, reliable nationwide delivery, and easy pickup or assembly options.
Those in the Ottawa/Gatineau region can also explore our expansive showroom, where products are displayed in real-life settings for inspiration and guidance.
With decades of experience, unmatched product depth, and a dedication to customer satisfaction, Capital BBQ continues to be Canada’s number one choice for premium gas grills, charcoal BBQs, pellet smokers, outdoor kitchens, fireplaces, patio furniture, and barbecue accessories.
Our promise to you
当該企業による記述
- We're committed to our customers!
- From expert advice to dependable after-sales care, our promise is simple: treat every customer right and help them shine at home—we create Backyard Heroes.
- Quality you can trust
- Every grill, smoker, and outdoor product we carry is chosen for performance, reliability, and lasting value.
- Trusted across Canada
- For over 35 years, families nationwide have trusted us for fair prices, fast delivery, and expert support.
Lowest Price. Guaranteed.
Shop confidently—if you find a lower price in Canada, we’ll match it, hassle-free.
At Capital BBQ (BBQing.com), your peace of mind comes first. Our Best Price Guarantee means if you find the exact same item at a lower price from an authorized Canadian retailer, we’ll match it—so you always get the best deal.
How it works
- Share proof of the lower price (photo, screenshot, or URL).
- Item must be identical (brand, model, colour/finish, size/features), new, and in original packaging.
- Competitor must be an authorized Canadian retailer, advertising in CAD, with the item in stock.
What’s not eligible
- Clearance, refurbished, open-box, auction listings, marketplace/warehouse club pricing, private quotes, limited-time bundles, or coupon-stacked offers.
- Items not sold and shipped by an authorized Canadian retailer.
We keep comparisons fair by accounting for shipping and handling where applicable. Questions? Our team is happy to help—because we create Backyard Heroes, and that starts with great value and great service.
連絡先
12 Grenfell Crescent, K2G 0G2, Nepean, カナダ
- 1-800-606-7879
- support@bbqing.com
- bbqing.com
Free Shipping on $999+ Orders
4.6
優良
3038件のレビュー
ネガティブなレビューの 90％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I asked for a refund/return because i got the wrong product and it was damaged
Personalized service, they took care of my demand with satisfaction.
2025年7月12日
Capital BBQ (BBQing.com) からの回答
It was a pleasure speaking with you, and I’m so glad we were able to get everything sorted out together. We look forward to seeing you again — happy grilling!
Barbecue rub
The rub I was looking for was there it was easy to order and was received with in a couple days
2025年7月7日
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review!
We truly appreciate your support of our local family business. Enjoy the rub you purchased — we hope it adds great flavor to your next meal!
Excellent
Excellent service. Very helpful and knowledgeable. Delivery date was way ahead of schedule.
2025年7月14日
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review!
We’re incredibly grateful for your support of our local family business. Enjoy your new BBQ, and happy grilling!
Satisfied customer
I want to thank you for your good service and I can relie on your company for my 2008 BBQ that my late husband purchase .I still have it.And take good care of it.At least if I need anything for my BBQ Napolion I can depend on your company. Sincerely.Diane Pilon
2025年7月2日
Capital BBQ (BBQing.com) からの回答
Wow, Diane — thank you so much for taking the time to leave us such a kind review!
We truly appreciate your thoughtful words and your support means the world to us. If you ever need anything, please don’t hesitate to reach out. We're always here for you!
Always great to deal with
2025年7月8日
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review! We appreciate you supporting our local family business. Happy Grilling!
Capital BBQ (BBQing.com) からの回答
Thank you for taking the time to leave us a review! We appreciate you! Happy Grilling!
Brand name product that fit Broil King…
Brand name product that fit Broil King perfectly. Fast and timely delivery.
2025年7月8日
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review. We appreciate your kind words and support. If you need anything, please don't hesitate to reach out to us. Happy Grilling!
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review!
We’re absolutely thrilled to hear that you had a great experience with us. Your support means the world to our local family business.
Happy Grilling! 🔥🍔
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review!
If you don’t mind, please give me a call—this is Kathleen—at 613-228-0009 ext. 227. I’d really appreciate the chance to chat with you about this!
Had the cover I needed because of a big…
Had the cover I needed because of a big inventory. It was very well priced. Thanks!
2025年7月7日
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review! We are thrilled to hear you are happy with the cover that you purchased.
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review. We appreciate you supporting our local family business very much. Happy Grilling
Thermomètre de chaleur de GMG
J'ai trouvé ce que je voulais et le tout a été expédié tel qu'indiqué sur le site.
2025年7月7日
Capital BBQ (BBQing.com) からの回答
Merci beaucoup d'avoir pris le temps de nous laisser un avis. Nous apprécions grandement votre soutien à notre entreprise familiale locale. Bonnes grillades !
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review! We truly appreciate your support. We're sorry about the shipping cost — we always shop around to find the most affordable options for our customers.
Happy Grilling! 🔥🍔
Nepoleon burner the same product for less
To order the same product for less ,
Easy to put orders through , well informed about delivery , it just a bit long to receive has it wasn’t in stock , but good thing I wasn’t in any hurry.
2025年7月4日
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review. We appreciate your patience with waiting on your order. Thank you for supporting our local family business. Happy Grilling!
BBQ COVER
I needed to purchase a new cover for my BBQ and found the perfect match. The ordering process was easy by selecting the model and dimensions of your BBQ. The material is made of good quality and is waterproof. The delivery was by courier and arrived on time. I am satisfied with my purchase and would recommend this company.
2025年6月26日
Capital BBQ (BBQing.com) からの回答
We’re absolutely thrilled to hear you enjoyed your experience with us. Your support means the world to our local family business.
Happy Grilling! 🔥
I was (am) in the market for a new BBQ…
I was (am) in the market for a new BBQ and some accessories. I stumbled on to the exact model I was after which was on offer (bonus).
I dug a little deeper and found out that it was a 2024 model but that was fine, I really liked it and the price was great.
As I live in BC and this company is in Ontario I looked at shipping on their website.
It was somewhat confusing (mentions "Free shipping" above X amount of dollars in one place and shows different shipping prices by shipping "zone" in another). I hoped it was free shipping but suspected it would cost due to the weight and distance but I was fairly sure if this was the case it would be $100 from the options listed and the fact I am in a non remote area.
I sent BBQing an email with screen grabs and links asking to clarify what the shipping cost would be. Next day I hadn't heard from them so I decided to call them before they closed as I was hoping to place an order right away.
I explained the scenario to a helpful gentleman who said he hadn't replied to my email yet and apologized. He did find my email and looked it over as we talked. He answered some questions I had about the product and then we discussed shipping. He advised that shipping would not be free and it would be $100. I advised that as the BBQ was a great deal I was OK with that and placed an order that night (almost $2700).
The next day another person from BBQing called me and advised that I had misunderstood / done something wrong when I placed the order and shipping would be $450.
I explained that I had sent an email and spoken with someone from the store who had confirmed the shipping cost before I placed the order. I sensed he didn't believe me but after a little time he found the email. I advised that he speak with the person I spoke with and clarify.
I checked the order I placed and it clearly states shipping was $100 (bear in mind I had to input my address).
He called me back today, advised that there had been an issue / glitch on the website so shipping was $450 after all and would I like to proceed. Suddenly this deal no longer makes sense so I declined and they cancelled the order.
Be sure you check everything with these folks as my experience was muddled and unprofessional and in the end they wasted my time.
2025年7月21日
自発的なレビュー
Capital BBQ (BBQing.com) からの回答
Good Morning Daniel
I'm so sorry to hear that this has happened.
Can you please give me a call (Kathleen- CSR Manager) at 613-228-0009 ext 227 so we can chat about this experience you had.
Well Done! Service, not the meat....
I wanted a pellet extender for my buddy's pellet grill as a gift, and while they did not have it in stock, they were able to order it, let me pay for it, and arrange to have it shipped to my Buddy's house. The process took exactly as long as described and went as well as they described--amazingly smooth! My Buddy received it and it was exactly what he wanted. Capital BBQ is still my favorite place to shop for all of my grilling needs; now if they just had a decent butcher and a meat counter....
2025年6月27日
Capital BBQ (BBQing.com) からの回答
Wow – thank you so much for taking the time to leave us a review with such kind words!
We’re absolutely thrilled to hear that we were able to help you find exactly what you were looking for. Knowing that we’re your favorite place to shop for all your BBQ needs truly means the world to us!
As a local family-owned business, support like yours keeps us going and reminds us why we love doing what we do. We genuinely appreciate you choosing to shop with us, and we can’t wait to welcome you back again soon.
Until then, happy grilling! 🔥🍖
Driver wheeled it into garage where I needed it.
Left inside the garage so I could assemble and take it through the house to the deck. Assembly was another story as the instructions were pictures only, and not enough detail to see what goes where. The driver was very courteous and willing to help place it.
P.S. the bbq itself is fabulous. Good heat control, easy lighting and wonderful stainless steel grates etc.
2025年6月18日
Capital BBQ (BBQing.com) からの回答
We’re so thrilled to hear that our delivery team was helpful and that your order arrived smoothly. Your kind words mean a lot to us!
We’re sorry to hear that the assembly instructions weren’t as clear as they should have been — thank you for bringing that to our attention. We'll absolutely pass your feedback along to the manufacturer to help improve the experience for future customers.
We truly appreciate your support, and as always — Happy Grilling! 🔥
Sent out product quickly and good price.
2025年6月26日
Capital BBQ (BBQing.com) からの回答
We’re so glad to hear you enjoyed your experience with us. Your support means the world to our local family business, and we truly appreciate you choosing to shop with us.
Wishing you many delicious meals ahead — Happy Grilling! 🔥🍔
Great employees
2025年6月18日
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review! We appreciate your kind words. Happy Grilling!
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