be2 レビュー 891

be2 からの回答

2025年11月26日 に更新

Hello Àngels,

We’re very sorry to hear about the difficulties you’ve experienced. We want to clarify that cancellation can be completed easily through the online cancellation form available at the bottom of our homepage, without needing to send a fax, or physical letters. This form is the official and fastest way to end your subscription.
Please note that we do not operate call centers and that all of our communication is made via email.

We also regret that the information on the website felt confusing. Our intention is always to offer a clear and straightforward process, and you can always contact us easily via the contact form on our website: https://www.be2.es/contact?from=footer#/contact

We’re glad to hear that you were eventually able to cancel your subscription and receive your refund as required. If you need any further assistance at any point, please don’t hesitate to contact us directly through our contact form so we can support you quickly and individually.

If you prefer to discuss this in Spanish, our Spanish team will be happy to help you as well.

Thank you for your understanding.

Kind regards,
Lea

be2 からの回答

2025年11月24日

Hello Trevor,

We’re sorry to hear about your experience. Please be assured that we do not take payments without authorization, and our team is committed to handling all subscription and cancellation requests according to our terms and conditions.

To assist you properly, we kindly ask that you contact our support team directly via our contact form with your account details and any relevant documentation. This will allow us to verify your account, and ensure any issues are resolved.

Best regards,
Lea

be2 からの回答

2025年12月30日 に更新

Thank you for giving us more information. I've checked and I can see that our customer service has already been in touch with you and explained the details of your case. If you have more questions, please reply to them directly.

Thanks, Noel.

Con respecto a tu reseña, si deseas borrar tu perfil necesitas realizar la cancelación de tu suscripción. Para ello puedes utilizar de manera fácil y rápida el formulario de cancelación que se encuentra en la parte inferior de la página web antes de iniciar sesión. Una vez que hayas realizado la cancelación, puedes eliminar tu perfil directamente desde Ajustes. En caso de tener cualquier problema o duda, puedes comunicarte con nuestro servicio de atención al cliente para así ayudarte de la mejor manera.

Enzo

be2 からの回答

2025年11月13日

Hello Maria,

If your cancellation was processed correctly, the renewal should not have taken place. To assist you properly and review what happened, we’ll need a few more details about your account. Please contact our support team directly via our contact form so we can look into this for you.

If you prefer to communicate in Spanish, our Spanish support team will be happy to assist you.

Kind regards,
Lea

be2 からの回答

2025年11月19日 に更新

Hello Massimo,

We’re very sorry to hear about your experience and understand your frustration regarding the situation you describe.

Please be assured that our company operates legally and transparently, and we take such concerns seriously. All cancellation requests submitted within the required timeframe and following the correct process are respected, and no further charges should occur afterward if the cancellation has been processed properly.

In order to resolve your case, we kindly ask you to contact our customer support team directly via our contact form and include your account details and proof of cancellation. This will allow us to locate your profile, review the case, and clarify any open claims.

Thank you for providing us with more information.
We can see that our customer service team has been in contact with you previously.
The debt has now been transferred to an external agency and you will need to contact them directly about the case.

Best regards,
Lea

be2 からの回答

2025年11月4日

Hello Andreas,

We’re sorry for the confusion and the frustration this has caused.

Without your account details, we’re unable to look into your billing history or provide specific information about the charges you mentioned. To assist you properly, please contact us directly via our contact form so we can review your account and help resolve this as quickly as possible.

If you prefer to communicate in Danish, you’re welcome to reach out to our Danish support team, who will be happy to assist you.

Kind regards,
Lea

be2 からの回答

2025年10月30日

Hello Duckert,

We're sorry to hear that you're not satisfied with your matches so far. You may get better results by widening your search criteria and staying active on the platform, as this helps you get noticed by other members and our matching system.

If you prefer assistance in French, feel free to contact our French-speaking support team, they will be happy to help.

Kind regards,
Lea

be2 からの回答

2025年10月27日 に更新

Hello Lucian,

Cancellations can be easily made through our online cancellation form, which ensures that automatic renewals stop at the end of your chosen period. If you have any trouble with the cancellation our customer service team is always happy to assist you.

If you have sent the cancellation and didn’t receive confirmation or think there was an issue with your cancellation, please contact us directly via our contact form so we can review your case and assist you properly.

Thank you for sharing this information with us.
We can confirm that your case has already been handled internally.

Kind regards,
Lea

be2 からの回答

2025年10月16日

Hello Mike,

Thank you for your positive review!
We are glad you are enjoying our website and wish you all the best in finding a suitable partner.
We are keeping our fingers crossed for you too!

All the best,
Lea

be2 からの回答

2025年10月14日

Hello Flavio,

We’re sorry to hear about your experience. A few important points to clarify: the renewal and cancellation terms are shown before purchase and in our Terms & Conditions. To stop automatic renewals you must cancel on time using our online cancellation form. This is the only method that guarantees the subscription is closed correctly.

If you believe you have been charged incorrectly please contact us directly so that we can check this for you. If you prefer to speak in Italian, our Italian support team is available and happy to help; please contact them via the Italian website.

Kind regards,
Lea

be2 からの回答

2025年10月7日

Hello Andy,

We’re sorry you feel disappointed, and we’d like to clarify a few points.

All renewal details are clearly shown at the time of purchase, as well as in our Terms and Conditions and the welcome email sent after your Premium Membership is activated. The cancellation process is also explained there: when a Premium Membership is cancelled, it simply stops the automatic renewal at the end of the paid period. If you prefer to leave the platform completely, you can also delete your profile at any time.

As for profiles that disappear, this happens when users choose to delete their own accounts, something we have no control over.

If you’d like us to review your case or clarify anything further, please don’t hesitate to contact us directly at be2-trustpilot@be2.com. We’d be happy to assist you with any questions or concerns.

Best regards,
Lea

be2 からの回答

2025年10月14日 に更新

Hello Galina,

We’re sorry to hear about your experience. Please note that cancelling your Premium Membership is simple through our online cancellation form, which ensures the automatic renewal stops at the end of your chosen period.

If you’ve had any difficulty with the process, please contact us directly at be2-trustpilot@be2.com or via our contact form on our website.

In order to assist you properly we will need more information to locate your profile. Please provide us with the requested information and we will be able to look into your case more closely.

Best regards,
Lea

be2 からの回答

2025年10月7日 に更新

Hello Joan,

We’re sorry you had this experience. Please note that profiles are real, though occasionally fake profiles may appear, we encourage users to report them so we can remove them.

If you are experiencing any problems with your profile, please contact us directly. You can also reach out to our Spanish team if you would like assistance in Spanish.

Registration on our site is always free so new members can explore the platform, complete their profile, and see how it works before deciding to upgrade.
To send or read messages, a Premium Membership is required, this is clearly shown before any payment is made.

Kind regards,
Lea

be2 からの回答

2025年9月29日

Hello Graeme,

We’re sorry to hear about your negative experience. Please know that we take scam reports very seriously, while the profiles on our platform are real, it can happen that scammers slip through. That’s why we encourage all members to report suspicious profiles directly so our team can act quickly.

Regarding the collection process, this has been triggered because the automatic renewal wasn't successful. Please be aware that the membership needs to be cancelled to avoid any further renewals. This process is easily done via our online cancellation form.

In order to assist you properly we invite you to contact us directly via our contact form on our website.

Best regards,
Lea

be2 からの回答

2025年9月25日

Hello Roberto,

We’re sorry to hear that your experience with our service didn’t meet your expectations. We always strive to provide transparent information before any payment and support our members in making the most of their Premium Membership.

If you’d like us to assist you further, please reach out to us directly via our contact from on our website. For support in German, you can also contact our German customer care team.

Best regards,
Lea

be2 からの回答

2025年9月24日

Hello Brian,

We are very sorry to hear about your mother’s experience and fully understand your concern. Please know that all costs and conditions are clearly stated before confirming a Premium Membership. To be able to investigate and assist your mother properly, we’ll need more information.

We kindly ask you to contact us directly from the registered email address at be2-trustpilot@be2.com as we are unable to discuss personal matters on a public platform such as this one.

Best regards,
Lea

be2 からの回答

2025年10月7日 に更新

Hello Anne,

We’re sorry to hear that your experience was not what you expected. We’d like to understand what went wrong so we can help make it right. Please contact us directly at be2-trustpilot@be2.com.

Academic Singles and Be2 are part of the same network operated by Be2 S.à r.l. As explained in our Terms, profiles can be matched within this network to increase your chances of finding compatible suggestions.

Concerning the payment, we will need more information to be able to assist you, please contact us directly to our email address stated above.

Best regards,
Lea

be2 からの回答

2025年9月22日

Hello Zoe's,

We’re sorry to hear about your experience. From what you describe, it sounds like your Premium membership might not have been cancelled correctly, which is why the charges continued. To look into this properly, we’ll need more details from your account. Please either reach out us directly at be2-trustpilot@be2.com or contact us via our contact form on our website.

Kind regards,
Lea

Best regards,
Lea

be2 からの回答

2025年9月16日

Hello Klant,

We’re sorry to hear about your experience. Please note that access issues can often be resolved by checking your login details or resetting your password. To properly assist you with your account, we kindly ask that you contact us directly so we can review your case.

If you would like to continue the conversation in Dutch, our Dutch support team will be happy to assist you.

All the best,
Lea

be2 からの回答

2025年9月16日

Hello Jaime,

Please note that our members are genuine, and if you ever come across a suspicious profile, we encourage you to report it directly on our website so we can review and take action. Subscriptions and renewals are always explained before purchase, and cancellation is made simple via our online cancellation form.

To help you further, we kindly ask that you contact us directly via our contact form on our website.
If you prefer, you can also reach out to our Spanish support team.

Best regards,
Lea