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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I'd leave 10 stars if I could. I've had night sweats for 10 years. Nothing has helped - medication, cooling sheets, lighter pajamas. I've had to change my clothes in the middle of the night for a d... もっと見る

5つ星のうち5の評価

Life changing (for the better). Recent service was above and beyond as well but simply put: while this is not inexpensive the return on its benefits are crazy. We original got one for a post-surgery... もっと見る

5つ星のうち5の評価

They helped me when my product was misplaced and didn’t inundate me questions and paperwork. They were polite and communicated very quickly. I would highly recommend BedJet on their customer service a... もっと見る

5つ星のうち3の評価

Lost power and now the remote is no longer synced to the bedjet. On the remote it says to press the pairing button on the bedjet, of course, there is no single button on the bedjet called "pairing".... もっと見る

企業が回答しました

企業情報

  1. 寝具店
  2. ベッド専門店

当該企業による記述

At its core, BedJet is a sleep technology company dedicated to revolutionizing the bedroom comfort experience through bleeding-edge engineering, advanced technology, and proven medical science. Founded by former NASA engineer Mark Aramli, our innovative climate-controlled systems have quickly become the number one customer-rated product for heating and cooling beds, redefining sleep quality by enhancing overall sleep comfort and improving the lives of sleepers through better, more restful sleep. With over 300,000 units to more than 40 countries and an impressive record of over 6,000 five-star reviews, BedJet has firmly established itself as a trusted leader in sleep technology.


連絡先

4.6

優良

TrustScore 5段階評価の4.5

130件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 100%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

This is a God send for anyone suffering…

This is a God send for anyone suffering from hot flashes, night sweats, cold room, cold feet, hot feet. This was a game changer for me. I will not live without this product! This is the best purchase I’ve ever made for comfort. It keeps you cool and if you’re cold it will keep you warm. Seriously, you need a Bedjet! The company is excellent and great to work with. I don’t give reviews unless I really like something. It was love at first night! See what I did there? Buy it!
Lisa

2023年9月1日
自発的なレビュー
5つ星のうち5の評価

This changed our lives

This changed our lives. My chocolate lab and I, that is. We are finally able to sleep through the night and I have recommended this product to so many people. Worth every penny. Unfortunately I do not have the sheet - but it works lovely without it too! Also, customer service is very attentive and quick to respond. All around positive review.

2024年4月20日
自発的なレビュー
5つ星のうち5の評価

Love BedJet 3

I bought a BedJet just before Christmas 2023. It’s great. I love it. I got a new mattress and I did not have enough plastic links. They sent me the plastic links for free and fast. Their world class customer service is always stellar. Highly recommended.

2024年6月3日
5つ星のうち5の評価

Awesome Service

As a small business owner. I always try to hold my customers in the highest regard. It’s rare to find a company that provides that level of service anymore. The people at BedJet have been extremely helpful and I would highly recommend them with customer service like this. They’ll be around for a long time.

2024年6月5日
自発的なレビュー
5つ星のうち5の評価

Best customer support EVER!

Best customer support EVER!! My BedJet kept shutting off and giving me an error code on my remote. I contacted them and, after verifying that there was not a blockage anywhere, they sent me a NEW unit. No questions asked. And this was after almost two years of CONSTANT use. I LOVE my BedJet!!

2024年6月3日
自発的なレビュー
5つ星のうち5の評価

Excellent Customer Service

Wow -- I had a problem with my Bedjet (kept getting an error message), so I contacted the company. I didn't realize at the time that I had purchased the unit almost 2 years ago. But, that did not hinder them immediately sending me a new unit under their 2 year warranty. Honestly, I couldn't believe how easy they made it. In this day and age, you rarely see this kind of customer service! I am a very happy customer!

2024年5月14日
自発的なレビュー
5つ星のうち5の評価

Life Changing Innovation!

I just wanted to say thank you for saving my life with your magical innovation! I’ve been a hot sleeper my whole life and nothing has ever worked. I’ve now had my bed jet for 2 years and it’s helped improve my sleep & feel comfortable whatever the temperature of my room. I recommend you guys to everyone and anyone with sleep troubles. Could not thank you enough.

2024年5月9日
自発的なレビュー
5つ星のうち5の評価

Small business done right!

We purchased the Power Layer as it allows us to keep our existing bedframe and it's WONDERFUL!! Customer service and communication are exceptional. Delivery time was very fast. The unit was easy to set up (with 2 men due to the weight), easy setup for power and controls and absolutely "whisper quiet". We LOVE it! This small business is getting it right!

2024年4月9日
自発的なレビュー
5つ星のうち5の評価

Very Pleased

My wife and I have individual Bedjets - in all seasons she likes to be warm while I prefer cool. Our Bedjet’s have provided each of us personal comfort for over a year now. I prefer not to sleep without it.
Highly recommend for a comfortable nights sleep.

2024年4月6日
自発的なレビュー
5つ星のうち5の評価

We just got out 2nd BedJet and love it

We just got out 2nd BedJet and love it! We hope to turn family and friends into BedJet lovers too! My husband was having issues with sleeping. My son had one and he tried it and really liked it so we got him one for his birthday. It has really helped his sleep! Can’t wait to use it during the summer to make sleeping comfortable duration Nh hot weather! Thank you BedJet! Would you consider making portable models for travel?

2024年4月3日
自発的なレビュー
5つ星のうち5の評価

Bedjet has changed my sleep forever

Our entire experience with Bedjet has been great. From the quick delivery to the ease of putting it under our bed and turning it on with the cloud sheet. We bought 2 so my husband and I could have our individual temperatures all night long. I had my doubts at first. Prior I had night sweats, would toss off the blankets and then be freezing. With Bedjet having the air circulating my body is a dream. In the winter time, I preheat the bed by turning on the bedjet with the remote before getting into bed. It's so amazing! You can set the amount of time you want to have the airflow. The dual sheet surprisingly keeps the different air temps separate. I can't speak highly enough about BedJet. I'd like to have them at hotels because I miss having it when traveling.

2024年4月2日
自発的なレビュー
5つ星のうち5の評価

Love Love Love

I think this may be the best invention ever! As the name suggests, it is a fan that blows air into the bed, and I love it. Gets me to bed earlier and makes me feel so snug. I love the warmth and the gentle white noise. And it’s so much safer than the alternative of sleeping on the electromagnetic field from an electric blanket. Like the control, timer, everything. Very easy to set up and use. Wish I’d discovered it years ago. So far, all good.

2024年2月16日
自発的なレビュー
5つ星のうち2の評価

just a fan

I have had my BedJet since around April or May 2023. I can’t remember. I am an extremely hot sleeper. I don’t sweat. I just get hot internally so when I kept getting ads for this product, after year, so I decided to get it. I had heard great things. I wish I had checked this website first. Someone else mentioned it is basically just a fan that blows under the sheets and that is exactly what it is. It matches the temperature in the room and won’t get any colder. I’m in Texas, and the whole summer was miserable. I would not have slept at all if it wasn’t for the BedJet however, it is extremely frustrating to use. and, the one I have now is a replacement, because the first one wasn’t cooling at all after a while. It seemed like it wasn’t working as well. So I contacted support which was easy to access so I don’t know why people are reviewing customer service badly. I had a great experience. But they were a little annoying because they kept telling me things I already knew and stated in the email and kept telling me it’s not gonna get colder than the room and all this stuff. Misleading ad advertising.
if I use their attachment to make it taller than my bed, it moves around a lot even though I have it as the instructions show to have it. Wedged between my mattress and sturdy in the clip with the hose unclogged. The hose seems like it will extend, but it just bounces back so you cannot extend it. And when I have it resting at foot level on top of my bed, if I even slightly move the blanket or sheets, and it covers it, then you don’t feel the fan blowing at all. At one point I even tried it under, my sheets instead to see how that would work but it’s just does not work well and if you have it really high, it’s basically just a fan like I stated not cold air and then it’s just loud and blows too hard to be comfortable. Like I said, I wouldn’t sleep without it but it’s really not that great and it’s very expensive for what it does.

2023年12月28日
自発的なレビュー
Bedjet ロゴ

Bedjet からの回答

Hi Arlo,

Thank you for sharing your review!

We apologize for any inconvenience you’ve experienced. The BedJet is not an air conditioner (A/C) and can only adjust the air temperature to match or exceed the ambient room temperature. It employs a convective cooling method, which effectively keeps you cool in bed if your bedroom temperature is 78 degrees Fahrenheit or lower. However, it is not a portable air conditioner and cannot replace the lack of air conditioning in extremely hot bedrooms (such as a 90-degree Arizona summer bedroom without AC). The BedJet draws cooler air from the floor, which is typically a few degrees cooler than your thermostat setting.

We often receive inquiries from owners who may misunderstand how the BedJet’s cooling function works. To address this, we provide education about its functionality and offer troubleshooting steps to ensure that any issues are not due to misunderstanding before considering replacements under warranty.

Regarding installation, if the bracket and hose are properly installed, they should not move excessively. If you can share photos of your current setup, we’d be happy to review it further.

Please contact our team if you have additional questions or concerns to info@bedjet.com, we are happy to assist!

-Tim, Customer Care Manager

5つ星のうち5の評価

Amazing for those bedbound

I suffer from temperature regulation due to M.E and this thing has been a god send! I sleep comfortably and without waking up in a pile of sweat now!

I had one issue, after 6 months there was a thermal tracking error, Bedjet were very quick to reply and help me fix it. In the end, they ended up shipping a brand new one out for free and I do not have to waste time, energy and money in returning the old one, which for someone that is mostly bed bound.. It has been super helpful.

My little brother has another version, by another company, controlled by fluid in a mattress topper which cost him about £2k plus monthly costs for the refills, this is a fraction of the cost and does the same job 👌

2023年12月22日
自発的なレビュー
5つ星のうち5の評価

I suffer from hot feet

I suffer from hot feet. (Don’t ask me why, I have no idea). I was continually throwing off my duvet, freezing, putting back on etc. Thus I always had disturbed sleep. The Bedjet seemed a cheap and simpler option to other systems. I bought one and it worked!! After moving it around to get the best placement, I have it on a low (and very quiet) fan level just enough to keep my feet cool. My sleep quality has improved immeasurably. I also want to say the customer service was outstanding. I wanted to return the optional sheet as I didn’t need it. There was no quibble and the refund came through in a matter of days. Thoroughly recommend.

2023年10月24日
自発的なレビュー
5つ星のうち1の評価

They lying about their Trustpilot reviews on their website

They show a 4.7 start trustpilot reviews on their website with no link to their trustpilot profile... I found it quite dodgy so decided to check it manually: Turns out they actually have a 3.5...
Unbelievable that they're getting away with it.

2023年10月4日
自発的なレビュー
Bedjet ロゴ

Bedjet からの回答

Thank you for sharing your feedback! Sorry if there is any confusion, the 4.7 star rating shown on our website is not in relation to Trustpilot but based on reviews submitted directly to our website. Please let us know if you have additional questions or concerns and we will be happy to address. -Tim, Customer Care Manager

5つ星のうち4の評価

Expensive but good support

Bedjet is very expensive unit and noisy. It’s cheap quality for it’s price! My bedjet vibrated (=made annoying noise). Also the cloud sheet is heavy and does’t dry fast.

4.5/5 customer support, little slow but very friendly. I got 100% refund after 10 days sending it! I loved to give a change to bedjet, but it wasn’t made to me.

I can recommend for trying it

2023年8月10日
自発的なレビュー

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