ordered bedroom set with white glove service. unresolved after 7 months, 4 delivery/service visits, dozens of phone calls with customer service, and countless hours seeking resolution. Bed makes lots... ãã£ãšèŠã
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The bedroom set I got was nothing like the description online. Mis-colored pieces, unstable connections, inoperable drawers, overall very poor quality. And their easy returns...not so much. They want... ãã£ãšèŠã
So far the service has been outstanding! Per my request, Sean called me to review how the process worked and to answer all my questions honestly. I totally understand the supply chain issues since I d... ãã£ãšèŠã
We had a great experience ordering our dining room set from here! We were able to receive a great deal, and their team was in contact with us throughout our waiting period. We received texts and email... ãã£ãšèŠã
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Sean's review
My experience with Sean was GREAT! He walked me through the whole ordering process and even helped me with acquiring the co credit card!! The next time I need more furniture I will be calling him again for his knowledge and experience!!
I was so amazed with the customerâŠ
I was so amazed with the customer service representative Sydney, Dining Rooms Outlet online. I had gone through several sites and could not order this product because the customer service reps were not knowledgeable and not friendly. All my questions and concerns were answered with Sydney and he made me feel like the product I was buying online was worth my time and money. He was very knowledgeable. and assisted me to the end. Great customer service rep. he sold the product!
Sean assisted me
Greg was great!
Talked to Greg on the phone before purchasing and he answered all my questions and put my mind at ease since I had never purchased anything here before. Look forward to using them again!
Thanks Greg!!!
Spoke with Greg this evening to inquire about a price increase on my order. He was able to place the order for me and adjust the price increase that was showing on my end. Great customer service.
Ordering with Greg was simple andâŠ
Ordering with Greg was simple and effortless. He quickly and thoroughly answered questions and was a pleasure to deal with.
I really like the way Greg followed upâŠ
I really liked the way Greg followed up with me and answered all of my questions. I paid a little more versus buying through another online company, but I really appreciated Gregâs customer service and willingness to help.
I worked with Greg for my order
I worked with Greg for my order. He was very helpful, knowledgeable and personable. We actually spoke a month earlier prior to my purchase and he kept me informed to let me know about the product restock date and sale price. I appreciate all of his help and for being very patient. I canât wait to get my new dining room set.
Sean Solomon was very professional andâŠ
Sean Solomon was very professional and proficient in assisting me in the purchasing of my new bedroom set.
Thanks-Jon
Best Furniture Purchase Experience
Sean was a pleasure to work with. I would definitely buy from him again. He was very professional and responsive to all of my questions. Thanks again Sean!
Cindy was very helpful in making sureâŠ
Cindy was very helpful in making sure that the furniture I selected was exactly what I was looking for. She took time with me and was patient with my decision making. She made my experience a very pleasant one.
I worked with Jack on my order today
I worked with Jack on my order today, he was very professional, addressed all my concerns and questions, and did exceeded my expectations.
I truly believe that he presents a very good example of what an employee in sales or customer service should be, Iâll be very happy to work with him again and recommend him and the company to my family and friends
I worked with Sydney
I worked with Sydney. She was so helpful, knowledgeable and patient. I appreciate her customer service. I worked in public service and understand. I know what she goes through. The furniture looks great and I can hardly wait until it gets here.
Again, I want to emphasize how impressed I was with Sydney. Thanks for hiring great people like her. I WILL be back!
Greg was very helpful and courteous
Greg was very helpful and courteous. He made it a very nice experience.
We have had a wonderful experience withâŠ
We have had a wonderful experience with two salespeople from this company. Samantha and Greg have been such a pleasure to work with and so kind in helping us select the perfect three reclining sofa for our media room. We are so thankful that they took so much time with us explaining all of our options so that we could make the best decision for our family. Thank you Greg and Samantha. May God continue to bless you and your families!
You have a great team
You have a great team I started my process with Samantha and had to finish with up with jack this made me feel extra good because I can tell they worked together to ensure I got my order in before the sale ended. Jack did the extra yard to get my account information and Samantha communicated with me to ensure I didnât let my product slip away. Thanks to a great team.
Very nice efficient
Very nice efficient, fast all-around excellent service.
Emma Mason where have you been hiding?!âŠ
Never heard of Emma Mason until today when the office suite I wanted was priced below its competitors. Customer service-a real person!-walked me through the purchase. Praying that the delivery process is as great as the purchase process.
Cindy was very knowledgeable andâŠ
Cindy was very knowledgeable and helpful, and made my purchase a good experience.
Sean went above and beyond
Sean went above and beyond! He went out of his way to send me the exact picture of an item to make sure that it was the correct color I was looking for. He also followed up with me within minutes on a text to confirm something else I asked. I truly couldnât have had a better experience working with him and in addition I found the best price when other websites were asking for much more.
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