The delivery was prompt and they did great with getting it into the home without making a mess. The bed is comfy. The women we spoke with in store was knowledgeable and able to assist us with explorin... もっと見る
企業が回答しました
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Brought a bed from beds4u Palmerston North. Worst service and experience I’ve had. Was told would receive a call back and had nothing. When you say you have a 60 day customer satisfaction guarantee... もっと見る
Great service at Invercargill store. Had a mix up with the base when bed was delivered but it was sorted the next day. Delivery driver was nice guy. Recommended would be happy to buy from them again
企業が回答しました
I have found this company to be really good. Very helpful in buying the right bed for my husband and I. We had a bit of a misunderstanding and they bent over backwards to resolve it. When they del... もっと見る
企業が回答しました
企業情報
当該企業による記述
It's our dream to give everyone a great night’s sleep. Beds4U is totally committed to bringing you comfortable, brilliant-value beds & mattresses made in New Zealand.
連絡先
5 Gloucester Park Road, 1061, Auckland, ニュージーランド
- 0800233748
- info@beds4u.co.nz
- beds4u.co.nz
4.2
ほぼ満足
659件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 85％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great service and quality product.
2026年1月16日
Beds4U New Zealand からの回答
Hi Calisto,
Thank you for your feedback! 😊
We’re thrilled to hear you’re happy with both the service and the quality of your product. Enjoy!
Regards
Beds4U Team
Great communication.
Great communication.
Clear delivery instruction.
Delivered in perfect conditions
No hassle.
2026年1月18日
Beds4U New Zealand からの回答
Hi there,
Thank you for your feedback! 😊
We’re glad to hear everything went smoothly — from clear communication to hassle-free delivery. Enjoy your new bed! 🛏️✨
Regards
Beds4u Team
Found exactly what we wanted at a very…
Found exactly what we wanted at a very good price. Delivered as said and very comfortable.
We are very pleased with our purchase.
2026年1月21日
Beds4U New Zealand からの回答
Hi Ken,
Thank you for your wonderful feedback! 😊
We’re delighted you found exactly what you were looking for and that it arrived as expected. Enjoy your comfortable new bed — we’re thrilled you’re so pleased with your purchase! 🛏️✨
Regards
Beds4u Team
I haven't had any contact or…
I haven't had any contact or confirmation about my purchase and It has been 5 weeks.
2026年1月21日
Beds4U New Zealand からの回答
Hi Javan,
We’re really sorry to hear this — five weeks without contact or confirmation is absolutely not the experience we want for our customers.
There may have been a delay or a communication issue, but we’d like to look into this for you as a priority. Could you please send us a private message or email customerservice@beds4u.co.nz
with your full name, purchase date, and the store you purchased from? We’ll follow this up with the team straight away and provide you with a clear update.
Thank you for your patience — we appreciate the opportunity to sort this out for you as quickly as possible.
Regards
Beds4U Team
Beds4U New Zealand からの回答
Hi Janine,
Thanks for your feedback! 😊
We’re glad you found a great price and had an easy delivery experience. Enjoy your new purchase!
Regards
Beds4U Team
Great customer service from Jess
Great customer service from Jess. Great to be able to talk to someone to about delivery details.
2026年1月19日
Beds4U New Zealand からの回答
Hi Julieann,
Thank you for your kind words! 😊
We’re so glad Jess could help and that you had a smooth experience coordinating your delivery. We’ll make sure to pass your praise on to her! 🚚✨
Regards
Beds4U Team
Excellent communication
Excellent communication, enabled me to make a change at late notice. Jenny at lower hutt branch listened and really helped me, she's great.
2026年1月18日
Bannans.
So. I guess you all are doing a Waitangi Day sale? Two of your box trucks heading North on the Sothern… 1 big box truck with Sleepyhead / and some religious sticker swerves and nearly goes off the road just before Drury then does the same thing into the right lane as cars are coming through. By the end of the 80Km/hr section- this probably unlicensed driver is tailgating traffic doing the speed limit…. I then see a smaller and also sign written truck further on and this guy is slip streaming another truck with not three seconds gap…. It literally amazes me there was not an accident. Maybe you you’ll give these clowns a good bed each so they can get a proper nights sleep. Worse than Woolworths drivers. Maybe invest in some defensive driving courses for your staff. It looks bad - could ruin someone’s lives and dont bother commenting back at me bout we will talk to them… how about they don’t get distracted by having ridiculous demands put on them… do you not care about your staff or do your staff just want to put the world to sleep?
2026年2月5日
自発的なレビュー
Beds4U New Zealand からの回答
Hi Christo,
Thank you for taking the time to share this - road safety is something we take very seriously.
We’d first like to clarify that Beds4U at this stage does not sell or distribute Sleepyhead products, nor do we operate trucks branded with that signage. It’s possible the vehicles you saw belong to another company.
That said, we absolutely agree that the driving behaviour you’ve described is concerning. No matter the brand on the truck, tailgating, swerving, or unsafe lane changes are unacceptable and put lives at risk.
If you’re able to share more details (such as licence plate numbers, exact time, or clearer company branding), we’re happy to check internally to confirm whether the vehicles were connected to us in any way. If they are not, we would encourage reporting the incident to the appropriate company directly or to NZ Police for non-emergencies.
We appreciate you speaking up about unsafe driving — everyone deserves to feel safe on the road.
Regards
Beds4U Team
Very helpful staff
Very friendly staff. They helped me make the right choice for the mattress
2025年12月26日
自発的なレビュー
Angelica’s communications volume is…
Angelica’s communications volume is 10/10
The ease I felt I was in disbelief at the beginning,(being stuffed around with other companies in the past HN) but the count down began and the day my children received their beds, right down to the timing was spot on. That’s customer service people!!! Angelica from Beds4U Online team is Elite!!
2026年1月12日
I found Eddie to be very knowledgeable…
I found Eddie to be very knowledgeable about all products that are sold in his shops. He was able to be contacted to sort out some issues that arose that were not of his making. Lindsey was amazingly patient with me when I was stressed while moving house. She is able to problem solve and is a very personable lady. both Eddie and linsey are an asset to the company.
Thank you for your help. Pam Hedley
2026年1月17日
自発的なレビュー
Beds4U New Zealand からの回答
Hi Pam,
Thank you so much for taking the time to share such a lovely review. We’re thrilled to hear about your experience with Eddie and Lindsey.
We’ll be sure to pass your feedback on to both Eddie and Lindsey—they are certainly a valued asset to the Beds4U team.
Wishing you all the best in your new home, and thank you again for choosing Beds4U. 😊
Regards
Beds4U Team
So happy with our purchase
So happy with our purchase. I got our bed on special with a free delivery promo. The communication and delivery of bed was super!
2025年12月17日
Beds4U New Zealand からの回答
Hi Anamia,
Thank you so much for your lovely feedback! We’re thrilled to hear you’re happy with your purchase and that you were able to take advantage of our special and free delivery offer.
It’s great to know the communication and delivery experience were smooth and stress-free — we’ll be sure to pass your kind words on to the team.
Wishing you many comfortable nights ahead, and thanks again for choosing Beds4U 😊
Regards
Beds4U Team
Harry from Matamata store was amazing
Harry from Matamata store was amazing, fast response and went above and beyond. Would definitely reccommend
2026年1月12日
自発的なレビュー
Beds4U New Zealand からの回答
Hi Karamea,
Thank you for the wonderful feedback! We’re so pleased to hear that Harry from our Matamata store provided such amazing service and went above and beyond for you.
We’ll be sure to pass your kind words on to Harry — he’ll really appreciate it. Thanks for the recommendation, and we look forward to helping you again in the future 😊
Regards
Beds4U Team
Poor mattress
We bought a mattress at Beds4u based on the comfort and support of the mattress we tested at their shop. After a couple months, the mattress no longer provided the comfort and support we had bought it for. When we told the company, they said we were a week too late for their return policy (which we weren't told about when we bought the mattress). We did eventually get a replacement, but the new mattress is still fairly similar to the original mattress. Nevertheless, the guy at the shop that got us the replacement was was really helpful and dedicated to getting us a replacement.
2025年8月8日
自発的なレビュー
Beds4U New Zealand からの回答
Hi Michael,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that the mattress has not continued to meet your expectations and that you’ve felt frustrated by the process so far. This is certainly not the experience we want for our customers.
We do our best to clearly explain our comfort exchange and warranty policies at the time of purchase, but we understand there can sometimes be misunderstandings, especially when issues arise weeks or months later. Mattress comfort can also change due to a range of factors, which is why our warranty process follows specific assessment guidelines.
We would really appreciate the opportunity to review your case again and see how we can help clarify or resolve this matter for you. Please reach out to our customer care team directly, or reply to the most recent correspondence with your details so we can assist further.
Thank you for raising this with us, and we hope we can work toward a fair outcome together.
Regards
Beds4U Team
Purchase 1 Mattress , Delivered another
I have had my issue sorted promptly after my review , January 8th.
An offer of a mattress swap asap and mattresss cover.
Thank you for followup from Henderson Branch.
2025年12月30日
自発的なレビュー
Beds4U New Zealand からの回答
Hi Jane,
Thank you for the update and for sharing your experience. We’re really pleased to hear that the issue was resolved promptly and that a mattress swap and mattress cover were offered.
We appreciate your patience and are glad the Henderson branch was able to follow up and support you through to a solution.
Thank you again for choosing Beds4U, and we wish you many comfortable nights ahead. 😊
Regards
Beds4U Team
Beds4U New Zealand からの回答
Hi Stephanie,
Thank you for your feedback! We’re glad to hear the ordering process was easy and that your delivery was quick.
We appreciate your support and hope you’re enjoying your new bed 😊
Regards
Beds4U Team
Queen bed purchase
Ordered bed on line and while on sale. Super happy with my purchase. Very comfortable and sleeping well.
2025年12月15日
Beds4U New Zealand からの回答
Hi Lisa,
Thank you for your lovely review! We’re so pleased to hear you’re super happy with your online purchase!
Even better to know you’re sleeping well and finding the bed very comfortable — that’s what it’s all about!
Thanks again for choosing Beds4U, and we wish you many great nights of sleep ahead 😊
Regards
Beds4U Team
Easy to purchase online
Easy to purchase online; very efficient communication; fast delivery especially considering the bed was ordered and delivered within Christmas week.
2025年12月12日
Beds4U New Zealand からの回答
Hi Karen,
Thank you for taking the time to leave such a great review! We’re thrilled to hear that your online purchase was easy, our communication was efficient, and your delivery was fast — especially during the busy Christmas week.
We hope you’re enjoying your new bed and many comfortable nights ahead. Thanks again for choosing Beds4U 😊
Regards
Beds4U Team
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