The delivery was prompt and they did great with getting it into the home without making a mess. The bed is comfy. The women we spoke with in store was knowledgeable and able to assist us with explorin... もっと見る
企業が回答しました
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Brought a bed from beds4u Palmerston North. Worst service and experience I’ve had. Was told would receive a call back and had nothing. When you say you have a 60 day customer satisfaction guarantee... もっと見る
Great service at Invercargill store. Had a mix up with the base when bed was delivered but it was sorted the next day. Delivery driver was nice guy. Recommended would be happy to buy from them again
企業が回答しました
I have found this company to be really good. Very helpful in buying the right bed for my husband and I. We had a bit of a misunderstanding and they bent over backwards to resolve it. When they del... もっと見る
企業が回答しました
企業情報
当該企業による記述
It's our dream to give everyone a great night’s sleep. Beds4U is totally committed to bringing you comfortable, brilliant-value beds & mattresses made in New Zealand.
連絡先
5 Gloucester Park Road, 1061, Auckland, ニュージーランド
- 0800233748
- info@beds4u.co.nz
- beds4u.co.nz
4.2
ほぼ満足
659件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 85％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Customer Service
Happy with the price and free shipping. I was notified through each step of the shipping, and the man at the counter was nice. He helped load the bed base onto the car without trouble. Overall, happy with my experience with Beds4U, got a great quality bed base and had no issues.
2025年2月17日
Beds4U New Zealand からの回答
Hi Kaitlyn,
Thank you for your kind words! 😊 We're so glad you had a smooth experience and that our team could assist you with loading your bed base. Enjoy your new bed, and we appreciate you choosing Beds4U! 🛏️🚚
Regards
Beds4U Team
Beds4U New Zealand からの回答
Hi Mark,
Thank you for your feedback! We're thrilled to hear that your order arrived on time and that communication was spot on. If you need anything else, feel free to reach out! 😊
Regards
Beds4U Team
Easy online purchase
Easy online purchase, easy deliver, the bed is amazing and I’m one happy customer
2025年2月8日
Beds4U New Zealand からの回答
Hi there,
Thank you for your wonderful feedback! 😊 We're thrilled to hear that your online purchase and delivery were smooth and that you're loving your new bed. Enjoy your amazing sleep! 💤✨
Regards
Beds4U Team
Space for the dogs too now.
Went into the Masterton store to find our new Super King bed. The staff were very helpful. Gave us plenty of information to choose the right bed for us. No pressure. The bed was delivered 2 weeks later. The bed itself is very good, and I just love my new cool gel pillow! I would recommend them to friends and family for sure.
2025年1月17日
自発的なレビュー
Beds4U New Zealand からの回答
Hi Elidh,
Thank you for sharing your experience! 😊 We're so glad to hear that our Masterton team helped you find the perfect Super King bed without any pressure. Enjoy your new bed and cool gel pillow! 🛏️✨ We truly appreciate your recommendation.
Regards
Beds4U Team
Worst experience I have ever had
Worst experience I have ever had - would certainly never use again or recommend. Had email about delivery had no response - phoned to be told I cant pick up I must have delivered - delivery folk refused to leave on my porch so i had to leave work to open house for them and then they just dumped it and left - i had to get a friend to help me move it and put together as too large for one person. Most unhelpful company and the worst bit - my medium bed is hard as hell
2025年1月21日
Beds4U New Zealand からの回答
Hi Aretha,
We’re very sorry to hear about your experience and sincerely apologize for the frustration and inconvenience caused. This is not the standard of service we aim to provide.
We would like the opportunity to make this right. Please contact our customer service team at [phone/email] so we can discuss a solution, including any delivery or product concerns you have.
Thank you for your feedback, and we hope to resolve this to your satisfaction.
Kind regards,
The Beds4U Team
Beds4U New Zealand からの回答
Hi Sandra,
Thank you for your kind words! 😊 We're delighted to hear you found the process easy and are satisfied with our products. We look forward to helping you again in the future. Enjoy your new bed! 🛏️✨
Regards
Beds4U Team
So easy to buy online and the staff were very professional staff…
So easy to buy online and the staff were great. The original order was out of stock so they gave me an upgrade free of cost. Delivery driver was professional and courteous. No hesitation recommending this company to others
2025年1月3日
Beds4U New Zealand からの回答
Hi Mikael,
Thank you for your wonderful feedback! 😊 We're so glad to hear you had a seamless online shopping experience. It's great to know our team and delivery driver provided excellent service. We truly appreciate your recommendation and look forward to assisting you again in the future! 🛏️✨
Regards
Beds4U Team
Would buy again, did buy again
Fast delivery to store and flexible pick up. Good value and quality. Bought single bed and decided to get a queen as spare bed after. Will buy another single when little is out of toddler crib
2024年12月26日
Beds4U New Zealand からの回答
Hi Natasha,
Thank you for your great feedback! 😊 We're so glad to hear that you were happy with the delivery, flexibility, and the quality of your beds. If you need any help when it’s time for the toddler bed, just let us know. Enjoy your new beds! 🛏️✨
Regards
Beds4U Team
Beds4U New Zealand からの回答
Hi Stephanie,
You're very welcome! 😊 We're so glad to have met your expectations and made your experience a positive one. If there's anything else we can help with, don't hesitate to reach out. Happy sleeping! 🛏️✨
Regards
Beds4U Team
Great experience
Great experience, very easy to deal with. The people I dealt with were reassuring. It was easy to manage, pay online and pick up items. The follow up support was exceptional. Mattresses are good, one is great the other is not what we expected we thought it was going to be softer.
2024年12月21日
Beds4U New Zealand からの回答
Hi Ronald,
Thank you for your feedback! We're glad to hear that your experience was easy and reassuring, and that the online payment and pickup process went smoothly. Please don't hesitate to reach out to us if you'd like assistance with an exchange or finding a better fit. We're here to help! 😊🛏️
Regards
Beds4U Team
Engagement with Beds4U
Initial contact to make purchase and then to arrange delivery was excellent.
Contact with Delivery Team - appreciated the call prior and friendly and very helpful support at drop-off.
2024年12月17日
Beds4U New Zealand からの回答
Hi Judith,
Thank you for sharing your positive experience! We're so glad to hear that your initial contact and purchase process went smoothly, and that the delivery team kept you well-informed with a helpful call and friendly service. We’re committed to providing excellent service every step of the way, and it’s great to know you felt supported throughout. Enjoy your new purchase! 😊🛏️🚚
Regards
Beds4U Team
i ordered my bed online with just a pic…
i ordered my bed online with just a pic & a price. I then went into store just before xmas & discovered when the bed would be delivered. I am so happy with the delivery & the bed. It is comfortable & was easy to put together.
2024年12月16日
Beds4U New Zealand からの回答
Hi Ingrid,
Thank you for sharing your experience! We're so glad to hear that ordering your bed online was easy and that the in-store team provided helpful information about delivery. It’s wonderful to know you’re happy with your comfortable new bed and found it easy to assemble. Wishing you many restful nights ahead! 😊🛏️
Regards
Beds4U Team
Beds4U New Zealand からの回答
Hi there,
Thank you for your feedback! We're delighted to hear you experienced prompt service. If there’s anything else we can assist you with, don’t hesitate to reach out. Enjoy your new bed! 😊🛏️
Regards
Beds4U Team
I was kept up to date with delays in my…
I was kept up to date with delays in my order delivery and I appreciated the phone calls from both staff and the delivery man about when my bed was going to be delivered. Amazing service, thank you!
2024年11月18日
Beds4U New Zealand からの回答
Hi Amy,
Thank you for your kind words! We’re glad to hear you appreciated the communication and updates about your delivery. Keeping our customers informed is a priority, and we’re thrilled you found the service amazing. Enjoy your new bed, and let us know if there’s anything else we can assist you with! 😊🛏️
Regards
Beds4U Team
Customer service
Was just horrible customer service trying to sort a bed that was ordered online a long miscommunication made things very difficult, I do thank Davey for his help through this though as he managed to solve and issue that went on for weeks
2024年11月18日
Beds4U New Zealand からの回答
Hi Kate,
Thank you for sharing your experience with us. We sincerely apologize for the challenges and miscommunication you faced while sorting out your online bed order. This is not the level of service we aim to provide, and we appreciate your patience during the process.
We’re glad to hear that Davey was able to resolve the issue for you. We’ll make sure to pass along your kind words to him, as he truly values ensuring our customers are taken care of.
Your feedback is important to us, and we’ll use it to improve and ensure better experiences moving forward. If there’s anything further we can assist you with, please don’t hesitate to reach out.
Warm regards,
The Beds4U Team
Beds4U New Zealand からの回答
Hi Brenda,
Thank you for your kind words! We’re thrilled to hear that our delivery team provided you with such helpful and friendly service. 😊
We’ll be sure to pass on your feedback to the team. If there’s anything else we can assist you with, don’t hesitate to reach out. Enjoy your new purchase! 🛌✨
Warm regards,
The Beds4U Team
Great Queen Bed on a Budget
Great communication delivered when they said it was I haven't slept on the bed as I brought for the spare room
2024年11月19日
Beds4U New Zealand からの回答
Hi Craig,
Thank you for your feedback! We’re glad to hear you had a great experience with our communication and timely delivery. 😊 While the bed is for your spare room, we hope it brings comfort to anyone who uses it!
If you ever need assistance or have questions in the future, we’re here to help. Thank you for choosing Beds4U! 🛌✨
Warm regards,
The Beds4U Team
Beds4U New Zealand からの回答
Hi Annette,
Thank you for your kind feedback! 🌟 We're thrilled to hear you appreciated our service and the quality of our beds. Wishing you many nights of comfortable, restful sleep! 😊🛏️
Regards
Beds4U Team
Beds4U New Zealand からの回答
Hi Amy,
Thank you for your kind words! 🌟 We're so glad you had a positive experience with our friendly team. We look forward to helping you again! 😊🛏️ Enjoy your new bed :)
Regards
Beds4U Team
Beds4U New Zealand からの回答
Hi Fiona,
Thank you for your kind words! We're thrilled to hear you love your new bed and had a great experience with us. Sweet dreams! 🛌✨
Regards
Beds4U Team
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