BE FORWARD レビュー 

I bought 9 cars from beforward 2 arrived in Ghana with timing chain issue, one with transmission issue.The 2 cars with time chain issue were third party and one with transmission issue was Beforward stock. This is the third time I'm experiencing problems with beforward cars.

I received my car vehicle reference, CD254254. However, it did nit come with a gear knob, yet this was part of it on purchase.

Special thanks to Elizabeth, the agent in Nairobi who helped me through out the process.

Most of the items in the car that I saw on the site were not there

The level of support I got from beforward when my truck was reported to have some challenges in transit. It turned out there wasn't much to worry about but the team was already all in to solve the problem.

Não hesite em nos contactar para esclarecimentos, BeForward e sempre a melhor de todos os tempos

The company is always sticking the best cars and the prices are affordable and huge discounts are offered.

I have ordered many cars from beforward since 2015 I have a lot of experience. Beforward supply excellent vehicles with emmaculate condition .If there is a challenge they assist nicely and they always keep you updated.

The vehicle took very long... communications from Tanzania and Zambain office very poor sent several emails no response. the vehicle then arrivied at Nakonde with a damaged bonnet no response again from Beforward TZ. Ref No. CC030859

Hello guys am happy to be part of this family
Everything has been good so far.
Expect my last two units is taking too long to be ship
Tank you

The cars appeared better than they looked on the website. However, the shipping delay caused some anxiety.

Hello, I am just sharing my recent experience and will update the 1 STAR rating as my order progress!

INVOICE NUM : 4033838
ORDER DATE : 19 SEP 2026
PAYMENT : 21 SEP 2026
ORDER SHIPPED : 06 OCT 2026
ORDER RECEIVED : 09 OCT 2026

WILL TEST THE ITEMS IN A FEW DAYS AND WILL UPDATE.

POSITIVE SERVICE FROM BE FORWARD SO FAR..!
Thank you

I purchased an automatic transmission for mi 1998 mitsubishi pajero mini H58A and installed for profesional mechanic. Car just ran for less than 100km and it started to fail. I claimed to beforward and they told me that because i installled it my chances are zero. How do i know it was okay without installation? And after comes and goes comunication with them beforward very kind said: “WE DO NOT PROVIDED WARRANTY ON USED PARTS”
I paid for that US 3,017.00 an a part who does not offer any warranty but they sold parts as BRAND NEW

As a previous 2 times successful user of beforward, I had confidence in their service .. how wrong. Order placed , monies transferred £4k + - order cancelled their end -- been battling to get my money back since - multiple assurances and details provided - talking to a brick wall !! Insane opening a chargeback /dispute on Monday .(Paid by credit card)

Bf 783183 as a reference locator to the account

** Update** assurance to investigate received -- again! 2nd since 18th sept.. now 5th Oct..

I ordered my car on 13 July 2026 and to date have received NO shipping details as of 29 Sept, this being after 2.5 months. The company only states "being prepared for shipping" but will not give any reason for the delay!!!
I have imported 2 previous cars from this company and generally very happy with the shipping times and condition of the cars.
I would like the company to contact me and let me know the position on my order
CD 768659

If you are a first-time buyer considering Be Forward, take this as a major warning. My experience has been a nightmare of bait-and-switch tactics and zero customer support once they secured my money.

I spoke directly with an agent on the phone to purchase a car (Ref: CE301237). Before handing over any money, I explicitly asked for a firm delivery timeline. The agent personally guaranteed it would take between 60 to 80 days maximum. Based on that promise, I transferred over €14,000.

A week later, I got an email confirming the payment had cleared, but casually mentioning there would be "delays." I immediately emailed back to ask how long the delay would be and was completely ignored. I finally got an answer yesterday, stating they might secure a spot on a ship by the end of next month. I did my own research and tracked the shipping routes—the vessel hasn't even arrived in Europe yet and still has to travel all the way back to Japan. The "80 days max" promise has now turned into a reality of 150+ days.

To make matters worse, they just informed me that the car is located 1,000km away from the port in Japan and are demanding I pay an additional 55,000 yen for inland transport.

If you get fed up and want to back out because they changed the timeline and the price? You are trapped. They try to force you to pay a 20% cancellation fee.

Note to Be Forward: I will not be paying the 20% cancellation fee, and I am opening a bank dispute against you for misinformation and false promises of delivery.

Do not believe their sales team. They will tell you whatever you want to hear to get a massive payment, and once they have it, they will stop replying and change the terms. Take your money elsewhere.

Update: 08/10/2026 - I have opened a bank charge back with the company last week.

Today i received a message saying i have to pay 65,000 yen an increase of 10,000 yen if i want the car to be delivered for this month or be delayed , i asked why and got no respond, rang 10 times no answer, was told i have to respond by 18:15 jst and the time in Japan was 21:00 when i received the message

Update 19/10/2026 - Last week, I received a confirmation with a shipment departure date and vessel name, and the vehicle was moved to the "booked" page. However, the bank recently informed me that the dispute was unsuccessful.

I believe Beforward temporarily updated the status simply to provide proof of delivery to their bank. Since then, they have removed the vehicle and all traces of the scheduled shipment from their system.

Véhicules indisponibles,
contacts laborieux avec le SAV, ils ne répondent à peine qu'une fois par semaine.
Je demande un remboursement depuis plus de 1 mois et je n'ai toujours aucune réponse à ce sujet.
Je n'utiliserai plus jamais ce site pour mes imports, àfuir, ne perdez pas votre temps et votre argent.

Anyone experiencing EXTREMELY slow shipping by Be Forward from Japan to Caribbean? I ordered my unit on June 23, 2026 and still have not gotten a booking. Be Forward has been very good with communicating with me, but it has been going on three months now from June 23rd to current and still no booking or shipment. This is not good for business. CD632854.

UPDATED October 4th, 2026:
I must say impressive internal service by Be Forward. Since my initial post, they did reach out to me and I was able to get booking and shipping on the next available shipment, which was September 2026. I have been a customer of Be Forward since 2019. I highly recommend them. In the past, I always got excellent units as pictured in my actual purchases. They provide excellent communication with customers and always keep me inform every step of my purchase. THANK YOU AGAIN BE FORWARD.

The process of buying the vehicle was smooth-sailing and there were no hiccups as far as I am concerned. The ETA changed and t me, this was no big issue.
I received my vehicle two days later and was quite excited to see my purchase. Great condition and just what was advertised. However, the AC didn't work. When an expert checked and added some R-134a, it worked for a few days and stopped again. I think there is a leak somewhere. An important feature of a vehicle such as an AC unit should NEVER be faulty upon receipt of the vehicle.

Great team of people they deliver trustfully. They did their best when my car was stuck in Dubai and it arrived in perfect condition. Be Forward was and is always my go to in car purchases.