BE FORWARD レビュー 

Unresponsive Claims Department & Useless Warranty Coverage

I am extremely disappointed with my recent experience with BeForward regarding Invoice 373577X (Honda Vezel).

I collected the vehicle from the port with some issues: a missing spare key, a defective driver’s side power-folding mirror, a battery with problems, a flat tire, rusted exterior chrome trims, and all interior floor mats completely missing.

While I understand that certain issues can happen during shipping, the main problem lies in how BeForward handles claims and honors their warranty. They imposed rigid deadlines, requiring me to submit a mountain of documentation (photos, diagnostic videos, garage estimates, and report cards), threatening to automatically terminate the case if missed.
However, after sending the requested details, BeForward has gone completely silent for two weeks.

It is frustrating to see that paying for extra warranty or financial assistance coverage means nothing in the end. It makes no difference when real issues occur. They dismiss damage claims outright or simply ignore emails once you fulfill their requirements.

I demand a response and a proper resolution regarding my pending claim for the issues detected.

They are liars. We paid in full for a car. They then said they couldn’t sell us the car. It was readvertised a week later. We paid for the car again and then told it was being prepared to ship last week. Then today we’re told it was sold to someone else. They are liars.

100 % I prefer Be Forward, their customer service is TOP Straight. I get great discounts as well. Vehicles are great and Shipment to Papua New Guinea is not a problem, I get cars all in good excellent condition. Thank you Be Forward! Looking forward to do more business.

I see a lot of negativity when I see reviews for beforward, but believe me when I say I've not had a bad experience with this company.
Over the last 3 years I've ordered 13 cars from them and have yet to receive anything which has given me trouble.
When buying a JDM car you expect to find paint defects due to wear and tear or sun bleaching, but this has only been on a couple of cars I've bought.
Generally the cars bought direct from Beforward come as described and in exceptional condition.
Some third party sellers you have to be slightly more careful when making a purchase.
But overall beforward keeps you informed of every step, emailing you on each step of the process.
My only complaint is that the last couple of cars purchased seem to have taken an eternity to be put on a ship.
But this might be out of their control, as I understand Chinese car makers have been booking up most of the ships.
But overall I have nothing but praise and I have had my fingers burnt from other less reputable companies such as Satjapan who are complete liars.
You will find nothing but transparency with beforward, I know when I order my money is safe and I get what I order

I started buying with BE FORWARD back in 2013. I was just testing with a few cars then.
Fast forward to today and I’ve bought more than 900 cars from them. The reason is simple: they make it easy. The website is clear, the cars match the description, and I’ve rarely had surprises. When issues do come up, their team helps sort it out quickly.
After 12 years and hundreds of shipments, I can say BE FORWARD has been dependable from day one. It’s rare to find that kind of consistency in this business.

From the beginning i had no issues with Beforward when it comes to purchase of the vehicles or spares

I recently bought a (2005 Nissan Atlas dump truck) and from is received this truck there's so many things going wrong..on the site listed (turbo) but the truck came without now the truck is at the moment parked waiting for a mechanic to check it out cause each time it start it has a noise like it losing air, alot of white smoke and losing power when driving...i waited 4 months to receive this truck now i see why you guys was asking me not to pay for (inspection)👎

I think you must check emails regularly and respond in time . From my experience i have been trying to communicate through emails for over a month, until now my essue is not yet resolved. Secondly can you have dirrect line for calls.

I am currently considering making my first vehicle purchase from BE FORWARD, and I have one important question about the payment and reservation process.

I am purchasing from Ghana and will be making an international bank transfer to BE FORWARD in Japan. My bank has informed me that an international transfer may take approximately 3–5 business days to reach the beneficiary account.

BE FORWARD's payment terms mention a 48-hour reservation period. I would like to know what happens if I make the full payment within the 48-hour period and immediately provide the Telegraphic Transfer (TT) copy as proof of payment, but the actual funds take several business days to reach BE FORWARD.

Will the vehicle remain reserved while the international transfer is being processed?

Also, does submitting the TT copy within the reservation period extend the reservation until BE FORWARD receives the funds?

I would appreciate feedback from BE FORWARD or anyone who has gone through this process, especially customers making international payments from Ghana.

Thank you.

Horrible first time experience using Beforward! Shipper messed up the shipping label and now my transmission wont be delivered to me. I immediately pointed out thier mistake on the invoce but they are not willing to help fix this! Now Im out a few thousand dollars, no help from Beforward, and a transmission i paid for sitting in another country. NEVER RECOMMEND, WILL NEVER USE BEFORWARD AGAIN

Ref No. PA55769009

Still no update or help from Beforward with my order. Beforward does not care about you. Don't buy here!! Aug 17/26

My reference number is CC685309 and my invoice number is 3937018 . Kindly forward to finance department for my refund .

The local office weren't helpful. I had issues and was asked to report to their Head Office in Japan and to be honest one can never get through to their offices. As a seller, we need to have access to them to report our issues. They have no proper customer care handling issue lines

Beforward sold me two vehicles with transmission problems. When i started one of the vehicles on the port it made all kinds of winding and grinding noises, the other one was showing bad transmission lights on the dash. Most likely they have seen these issues before they sold the cars to me. i immediately took a video and send to Beforward. They did not reply until 2 days later and said i can not make any claim because i did not purchase Beforward warranty, and my complain was made late after 48hrs. I was never offered the BF Warranty Service, which I would have taken if offered by the sale rep. There is a long list of things to do on the beforward website to make a claim, and these can not be done in 48 hours. So even if you were to buy the BF Warranty you still would not be able to made a claim before 48 hours. so Best advice to you is do not buy vehicles from Beforward.

I HAVE MIXED FEELINGS ABOUT BEFORWARD. Beforward is great when all goes well with a purchase. However, when it doesn't, then they are absolutely terrible as their customer support is VERY POOR. So, if you decide to purchase a car from them then I wish you the best.

Details of my experience:
I ordered a vehicle from them. Upon receiving it, I discovered a significant discrepancy in mileage compared to what was listed on their website for the specific vehicle. I contacted them and after several back-and-forth, they admitted that it was their fault and that they would refund me $300. I received an email from them on July 14, 2026, saying that the refund has been completed. Today is July 26, 2026, and I have yet to see the $300 reflected in my bank account. Apparently, someone is not doing their job or is lying about the refund having been processed and completed.

UPDATE:
Hip Hip Hooray, I finally received my refund! After several back-and-forth emails, request for updates, a call to customer support, leaving an FB review, and this review, I finally received my refund. I am not sure what the holdup was. The vehicle I ordered was a BeForward Korea stock and so next time, if there will be a next time, I am definitely avoiding Korea.

Rapidez no envio das encomendas, no entanto, lamentar alguns descontos inegociáveis.

The parts listing was advertised with shipment by air freight and on to my address. I was slightly surprised by this due to size as weight, but nonetheless made the purchase thinking Be Forward was trustworthy.

I was then contacted to explain the goods cannot be shipped by air due to weight. I was then given an option of switching to (more expensive) sea freight to a port, but as I didn't know what the customs process was and I'm a days travel from the port I wanted to do more research first. I was offered a refund, which I was told would take 3-5 days to process. When I checked a week or so later I could not find any credit. After following up the email stating a refund had been processed I have had no response. I also made contact by WhatsApp, and I can get a lot of guidance on making a new purchase, but was told lies about a refund. I was told it would be sent to my PayPal instead, but I don't use PayPal!

Update: 24/07/2026 - Be Forward responded to this review, requesting I send a reference number (maybe they mean invoice or order number?) but without saying where. I have followed up by email with autoparts[at]beforward.jp on the 13th of July and 21st of July, referencing my invoice number. I have also requested a response on WhatsApp through +1 (740) 690-3345.

Update 30/07/2026: I was emailed on the 27th, to be informed that a refund is being processed and that everything possible was being done to expedite it. I can confirm I have now received a refund.

I would give no star if it was an option!! My car came with all different shades of white panels, and extremely noticeable paint chipping and deep marks across the whole body which wasn’t disclosed before the purchase. It also has many signs of been crashed one been the air bag warning light. Coolant pipe was cheaply solved which upon arrival meant the car was not able to drive. This is only the surface level of the vehicles problems!!! I would NOT RECOMMEND this company at all !!! I’ve had no solutions from the company either. DO NOT PURCHASE FROM THEM!!! Reference/ customer number - 8559997

The car was received in perfect condition so far I have no complains.

All i can say is YOU ARE THE BEST SO FAR keep up the good work and standards 💪