BE FORWARD レビュー 

I've purchased vehicles from BE FORWARD in the past and, overall, my experience has generally been positive. The selection of vehicles is good, prices are competitive, and previous transactions went smoothly.

Unfortunately, my most recent purchase was disappointing and had a significant impact on my small business. Delays and communication issues caused setbacks that affected both my stock levels and finances. I made several attempts to resolve the matter and would have appreciated more timely updates and responses.

That said, I want to acknowledge that my previous experiences were good, which is why this particular situation was so frustrating. I hope BE FORWARD can improve its customer communication and support, as it would make a big difference for businesses that rely on vehicles arriving and being processed on schedule.

Overall, I appreciate the positive experiences I've had in the past, but I feel it's important to share my recent experience so that improvements can be made.

Thank you for your response. Unfortunately, this does not address my main concern. I have requested cancellation multiple times and have sent over 20 emails regarding this matter. I am still waiting for a clear update regarding my refund or a definite resolution. As a repeat customer who has purchased six vehicles in the last year, I expected better communication.

Many of listed items were not available. Multiple agents (Agent from Japan and agents from over sea) were fighting over my purchase commitment from different vehicle. One agent outside of Japan contacted me separately and told me that the car I reserved from Japanese agent is not available and I should reserve another car. Japanese agent confirmed after that the car I reserved is the middle of transaction to be reserved. Very confusing.

Once the purchase was completed, there was no information provided about the fee included in the cost to have the import broker's service from USA side. This contracted import broker (Autohub) contacted me only after the shipping date. It was too late to file the IFS document, so I had to arrange my own import broker service to get document filed and arrange all paper work. Email from Autohub was generic and was not clear that I have already paid for their service and they contacted me too late. I asked for refund for import broker's service fee. I got partial refunds eventually but after over 2 months of messages going back and forth. Beforward did what they can to refund. Communication can be improved more.

Communication of process or steps to take after the car was purchase was in clear.

BE FORWARD excellence ✨️ with no regrets and fear. They always deliver clean and neat cars to their customers. Just try very reliable.

My number one trusted company, good service simple and very convenient in service delivery.

Atención personalizada por parte del asesor en mi país, brindando soluciones para que la compra sea exitosa

I purchased Subaru forester CC: 740639 on the Advertisement they did not mentioned that the vehicle had issues, on arrival the vehicle had steering problem, oil leaks, front window not fuctioning, so the vehicle failed test from TBS (Tanzania Bureau of Standards)
I had to spend almost 2000 usd . to fix the Car. When I reported the issue to Beforward office in Dar, they said they can not help. I recommend to my friends NOT to buy cars from Beforward they should use other campanies.

Team,

I am writing to express my deep disappointment with my experience after purchasing a Mercedes-Benz E300 from Beforeward Japan.

This has been the worst car purchase experience I have ever had. Just one week after the vehicle arrived, the battery developed problems, leaving me with a car that I could no longer use. I expected much better quality and reliability, especially for a Mercedes-Benz.

Unfortunately, the problems did not end there. Upon inspection, I discovered that the plastic underbody cover had been fastened using nuts that were not intended for a Mercedes-Benz. This damaged the cover and raises serious concerns about the quality of the inspection and preparation carried out before the vehicle was shipped.

As I write this, the car is parked and unusable, and I am now being forced to spend even more money on repairs after only driving it for one week. It is incredibly frustrating to invest a significant amount of money in a vehicle only for it to end up back in the garage almost immediately.

What has made this experience even more disappointing is the poor customer care I have received. I expected prompt support and a genuine effort to resolve these issues, but that has not been my experience.

I would like to ask: Is this really the value for money that Beforeward promises its customers? I trusted your company to deliver a quality vehicle, but instead I have been left with unexpected repair costs, inconvenience, and disappointment.

I request that Beforeward review my case seriously and provide an appropriate solution to address these issues. I hope you will take responsibility and demonstrate your commitment to customer satisfaction.

My family loves the vehicle we ordered. All paperwork and payments went smoothly. I just have two issues with this purchase. 1. I paid for this vehicle in November 2025, and it was available for pickup on May 12th, 2026. I was told by the local office that the vehicle was in Jamaica waiting for transportation to Guyana. This is not acceptable to me. My other issue is that when I received the vehicle, the front and rear DVR system and camera were missing (removed).

The whole purchasing process went on smoothly with assistance wherever needed.

I started the process of ordering the vehicle in March after payment I was told the vehicle will depart Japan on 24 April and arrive at Daresalam Port 13 May2026.my experience this time has been so terrible with no transparency from either Zambia or Tanzania Office to inform me where the vehicle is.As I write this review today 6 July I have not received my vehicle and yet I paid duty.your customer care numbers in both zambia and Tanzania fo unanswered. The tracker says I have been notified of vehicle delivery and yet I have not received any communication...
I had to go to zambia be forward office to Complain and your service consultants are so terrible with zero empathy and zero customer service training.
I must say I can never recommend your services to anyone ever again. And I am definitely never ordering using ur platform especially that when the vehicle reached Tunduma I was told to pay $457 dollars for a faulty waterpump.
Improve otherwise you will lose a lot of clients.
NEVER AGAIN
CC021864 is my reference

I give beforward a 5 star 🌟 rating because they have never disappoint me ,what yu see is what yu get keep up the good service

This is the 12th I have bought off Beforward and I have never gone wrong. The experience from reserving, payment and rest of process is clear and well updated at every stage. The vehicle I received looks exactly or even beats expectations. The third party transporting team at Transfreight Logistics is equally doing a good job.

The purchasing of the car is seamless. Its so efficient and reliable. At every stage you get confirmation and update

The cars I bought were both in good condition. The service from Befoward Zambia was pathetic. I DO NOT wish to deal with them any more. I intendto buy two morevehicles towards end of the year andI hope you will be able to disable the negotiating option with Befoward Zambia on my account, I want todeal directly with you. Right now I am owed money by Befoward Zambia. I paid for transporting the vehicle from Nakonde to Lusaka but they failed to pro ide the service & they are ignoring all my communication. I am as patient as a voucher. I will strike. For the record, I did not even recejve the original documents for one vehicle from Befoward Nakonde (Zambia side)Communication from Beforward Tanzania & Beforwatd Japani was excellent.I was well updated

I made a rightful purchase and it was a correct item

1. Reverse Camera is not working
2. Bluetooth is not working
3. Rear window screen cracked two weeks after receipt
4. Front suspension needs replacement

Am happy with my last purchase & I love the transparency at beforward. The car was as advertised on the website.

Thank you beforward for asking, the purchase process is smooth.

However we may need to do away with so many agents in between beforward and us clients.

I received my car in a very good condition, I was managed by your services. More business transactions coming. You’re the best!