BE FORWARD レビュー 

Em primeiro lugar saudar a equipe toda da beforward, dizer que sobre trabalho eles tem sido uma equipa que tem capacidade de atender os seus clientes carinhosamente continue ser aquela empresa que nós. Muito obrigado.

After receiving money , the communication ends there. You can not get any more support in case you need it . No one responds again

I like the opportunity to buy a vehicle from Japan and my representative. I paid for my vehicle in January as yet it has not been shipped. Because I am new, time differences and differences in how we do business l'm finding it difficult. I'm starting to wonder if something is wrong. Thanks Larry

Mon expérience et depuis que je travaille avec beforward je n'ai jamais connu une déception à l'exception du dernier achat annulé de l'achat de toyota fortuner
Jusqu'à présent beforward détient mon argent évalué à 12.336 usd non remboursé
Je tiens à vous demander de me proposer un autre véhicule de même marque TOYOTA fortuner et presque même montant
Merci et bonne compréhension

I bought 2 cars from Beforeward stock. One arrived with stock purchase no ref# (CB781062), but it had bumper damage and was missing a jack, wheel spanner, and one smart key. All these missing items were shown and included in the original pictures before I purchased the car. Also, the pictures show no damage to the bumper! I had also purchased $80 in car insurance. After I reported to them, they sent me a claim form to fill out, so I sent it to them along with the docs, images, and the videos they needed on 26th March, 2026. Since then, they have not contacted me. Whatever, I sent an email to check on the status of the claim, but no one has replied yet. They have only one email. The contact person, Ricky, +817089176935, who is listed as the seller, never replies to WhatsApp messages or picks up calls! They never put any names when they send an email. Their after-sales service is VERY BAD and POOR. It seems to me that they avoid paying the claim. I feel like I bought the cars from a SCAM company.

Beforward has been the best for me, due to it's timely updates from the time of purchasing a vehicle until delivery.

I have been dealing with Beforwad for a couple of years and I have never been disappointed. You guys are super

Ordering a car with you guys was a headache, each time I ordered a car i was told the car was sold locally even though it was still advertised. Please improve on the following
1. For third-party cars constantly engage with car owners to remove cars that are sold. It had to take me 10 reservation to have the final car purchased. In the space of 2 weeks when purchase supposed to pick, pay,confirm, shipping and arrival
2. Improve on your communication and response time.
3. I understand this time there are few ships with regards to the middle east war, but Improve constant communication with your clients regarding shipping booking and schedules.
Otherwise above all the cars are nice

My tenth purchase from Be forward and My experience is amazing. The cars arrive in Ghana in very good conditions. Payment with Visa Cards very secured. I have good faith that all transactions with Be Forward.

My vehicle was shipped very fast, paid it on 18 Feb, 2026 and received shipping schedule by 22 Feb, with 02 April departure and arrival 13 March.

Be forward is the best company worldwide

Good customer service providers
Effective in communication

well beforward has been giving me some clean cars and cheaper options with huge discounts

Their platform is very interactive and Informative. However, they should improve on providing more information on registration year and month of other vehicles. At the same time they should have skeleton staff to assist clients in other countries with different time zones as Japan.

Bought the car online myself no agent used and went very well this was my first purchase with be forward, had all the confirmations on time, the tracking was up to date , documents received well ahead of the ships' ETA, and it arrived on schedule, had a brilliant experience I'd say, will definitely recommend, and will buy again

Amazing experience. You get exactly what is advertised!

Worst service I have ever encountered. I ordered and suv 2016 the company tries to give me a 2015 and won’t connect it.

I purchased an daihatsu hijet interior roof storage shelf part was $127 plus $150 freight from Japan to Australia.
oi thought freight was reasonable and my payment went through over night they confirmed they received my payment. so about 3 day had past when i got a message saying they miss calculated my freight they wanted another $400 on top of the $150 i already paid this will be my last purchase from be forward. And to get my refund it took 3 week to get my money back very poor service.

I have been a customer of BE FORWARD for many years, and the difference between the service in the past and today is shocking.

Around 8 years ago I worked with an agent named Ayan, and the experience was excellent. He was professional, responsive, and always provided information quickly. Communication was clear and efficient, which made the buying process smooth and trustworthy.

Unfortunately, the situation today is completely different.

Recently I have dealt with several agents — Yasu, Shakar, and Miki — and the level of customer service has been extremely disappointing. Communication is incredibly slow. Simple questions that should take minutes to answer often take several days or even weeks, and sometimes there is no response at all. In some cases they promise to send information and then simply never follow up.

The issue is not the cars themselves, but the lack of professional customer support. It feels like the company has grown in size but the quality of service has declined dramatically.

For long-time customers this is very frustrating. Reliable communication used to be one of the reasons to buy from BE FORWARD, but today it has become one of the biggest problems.

I hope the company seriously improves its customer support, because the current level of service does not reflect the reputation the company built in the past.

I have purchased four cars from Be Forward in the past without any issues, which is why my recent experience has been very disappointing.

In March, I selected a car, requested the invoice, and paid it the same day (invoice 3774493, Car ref CC168976). I also uploaded the bank TT confirmation immediately. The website showed the vehicle as **reserved for me** and confirmed that the **TT copy had been received**. Despite this, within a day or two the car was sold to another buyer. I was simply advised to choose another vehicle.

I then selected a second car and again sent the TT confirmation for payment I did for the first car ( Invoice No 3793203 Car ref No CC 335293). I also emailed to them requesting the transfer of my payment to this current car. It has now been almost a week. The system still shows the car as **reserved for me** and the **TT copy received**, yet on another page of their website the same car is still "under Offer" with a countdown timer until the offer expires.

I have sent several emails asking for clarification but have received no response so far.

This lack of communication and the apparent double-listing of vehicles is very concerning, especially after payment has already been made. My previous experiences with Be Forward were smooth, but this situation raises serious questions about their current process and reliability.

Buyers should be cautious and closely monitor their transactions when dealing with this company.
**Two stars is for my previous experience. For this one is zero