Bells Motor Group レビュー 

Friendly customer service. Fully informed throughout. Full explanation of works carried out in connection with with Sat Nav inspection

Friendly, professional service. The purchase of my car went very smoothly from start to finish. Tommy was very helpful, and patiently explained all the steps of the process, and all the features of my new vehicle. Thank you Tommy.

Absolutely appalling service, booked car in for diagnostic due to management light came on, sat for 2.5 hours to be told that could not finish diagnosis and they would need to keep the car which left me without a way of getting home which was 26 miles away, was told no courtesy car and could I not get a taxi, this was just the start of it, car was in the garage for over a week before they even ran check again, was then told they had ordered the part and would be in as soon as arrives, received a call Tuesday to be told they had fitted part and still not sorted and did not know when would be sorted. Received another call yesterday to say it was all sorted and can collect tomorrow as they were going to wash and have ready, arrived to collect car was absolutely filthy and had not been cleaned as told and I asked what issues were and they could not tell me, I asked if car was safe to drive and was told yes all issues sorted, make my way back on the 26 mile journey and the engine management light appears again, got back to office and rang them and was told to drive back over, again I asked if safe to drive and they said not sure, said you need to come and recover this car and issue me with a courtesy car as this was not sorted, lady said I need to speak to management and get back to you, this was at 12.45 and its now 15.55 and still no call back and no one answering phones, called out AA and they have said that they have not fixed the car and it needs to go back in. AVOID THIS DEALER WITH ALL COSTS!!!!!!!!!!!!!!!!!!!

10/10 from us.
We had Jade as our salesperson, very clear and helpful with regard to our purchase.
Thank you Jade 👍

Popped into Bells a few weeks ago to talk about the Kia EV3 on Motability and spoke to Tommy. He was very knowledgeable about both the car and the Motability scheme and gave us a couple of test drives in the car.

Having been impressed, we ordered the car in GTS-Line and a few weeks later it was ready. They bought my car off me for a reasonable amount and we collected the car today. Tommy went through all of the menus, and there’s loads, he knew about them and what he believed were the best settings for me with my eye issues.

The whole experience was very easy, relaxed and informative.

Thank you
Andy & Adam Morgan

I have been with Bedford branch as a customer for many years, they have looked after me to the highest level possible. Last year sensibly I made the decision to go for a newer car on finance! Not something I really like to do but something I had to do. They sorted everything and more, I had the perfect warranty and when there was an issue this year it was fixed without any questions…I was given a brand new courtesy car until mine was fixed at no cost to myself. Team Bedford Volvo are a tight team, the mechanics are delightful and just amazing! Lesley , Mark, Katy and the wonderful Josh are all you could ask for whether buying a new or used car, or just getting yours fixed. Don’t waste time going to a non Volvo garage, go directly to Bells Volvo Bedford for reliable, friendly service with a smile.

Tommy was a great salesman, no pressure at all and lots of patience! Lovely car too.

Spoke with Jade and found her to be professional, extremely helpful, patient and efficient. We will get in contact with Jade when we need our next car she is lovely to deal with.

Had 1st service today sportage mhev gt line, very good service. Car ready on time and valeted and washed, thanks to Taylor savage receptionist bells Kia Northampton

Excellent customer service

We have acquired two Sportage, and Ali has been instrumental in this process. He has provided comprehensive support, extending beyond the point of sale, and personally delivered the vehicles to our home. You're the man!

Took volvo v40 for service and MOT test. Good outcome. As always, mark knight was very helpful and pleasant.

Whilst the staff always seem very polite sadly they do their best to deal with issues and complaints in a way that only benefits Volvo and not their customers. On numerous occasions I showed them pictures of warning lights on my car and every time they failed to make a formal note of this and released the car with no action. Only once the car was out of warranty did they suggest a new front windscreen:( really poor customer service! They also had my car in the dealership for 2 weeks where I had to chase them daily for updates. Often their reply would be ‘sorry I was off yesterday’ / ‘sorry, I didn’t have time to ring you back’….

My 36,000 service was completed ahead of time and the car was washed and cleaned thoroughly. Jo Farren-Wilson (Bells Kia Northampton) was very courteous and efficient and rang me, as promised to tell me the car was ready for collection. Would recommend.

Also the lady next to Joanne has served me previously and was also very efficient and friendly. Thank you both.

Great experience with Luke Burdett excellent from initial enquiry to collecting my car. Highly recommended. Everyone at Bells superb, positive on every level.

From the time of arrival to driving away in my car I brought this company was flawless
The sales person (Peter) was absolutely fantastic nothing was to much trouble no rushing just making sure we got the right car and deal
Unfortunately Peter wasn’t there when we picked up the car but on the same par as Peter we met Luke also fantastic the hand over was like I was royalty explained how everything worked and set me up to my driving experience
This is definitely a experience that will be remembered for as long as I have the car and at that stage I will be back to bells Volvo
Also I forgot to mention the reception staff who were more than welcoming on arrival
Well done bells Volvo

Lovely friendly helpful service. I asked for the car to be ready early as I had another appointment. Jo Farrer-Wilson, the receptionist followed this up for me and managed to get my car in early. The car was done quickly both at the service and second appointment. Great service. Thank you.

Neil Siddebottom gave us an excellent service. We were looking for a new car since ours had given up on us and although we had an idea of what we wanted, we didn’t think it was achievable. Neil went above and beyond to get us the vehicle we required and had our turnaround time within a week!
We feel so grateful to receive the outstanding service Neil gave us, considering we have been to many dealerships in the past and not received service like this.
Thank you so much and we look forward to coming back in the future for further vehicle purchases!!

Lee

The whole team were fantastic, really friendly and honest. They worked well to get me the deal I needed on the car I wanted. I initially dealt with Luke over the phone and then met Jade in store who dealt with my sale. Both were great and really helped me with deciding my car was for me!

Luke was very helpful in bedford in helping me find a car that met my needs