Belveo  レビュヌ 275

•
TrustScore 5段階評䟡の4.5

4.4

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レビュアヌのコメントを芋おみたしょう

5぀星のうち4の評䟡

Great product; it arrived on the day specified well packaged and undamaged. It hasn't been up long enough to test reliability Have found it slightly disconcerting that there is never anyone answeri... もっず芋る

5぀星のうち5の評䟡

My parasol arrived without any problems , very easy to sample . We are very happy with our purchase and love it . Unfortunately the fabric on the Parasol had 2 tears when we received it . I wrote to C... もっず芋る

5぀星のうち5の評䟡

Excellent communication with delivery, easy to set up with sand in the wheeled base. Early days yet as to the wind resistance however seems great at the moment. A little nervous with the creaks when t... もっず芋る

5぀星のうち5の評䟡

About a month back, I purchased a cantilever parasol. Its quality is exceptional, and it has held up well even in windy conditions. Initially, there was a missing part, but the support team was fantas... もっず芋る

䌁業が回答したした

䌁業情報

  1. アりトドア家具店
  2. オヌニング提䟛業者
  3. 造園甚品店

Belveo に぀いお

圓該䌁業による蚘述

Belveo is a brand of innovative outdoor furniture, designed to last


Discover

Our adventure started with an interest in the major problem of parasols: the wind.. Every year in windy areas, 40% of the parasols sold break and most of them are then destroyed. That's why we developed a patented system which allows parasols to reduce their wind resistance considerably. Our innovation drastically reduces the risk of breakage and extends its life. Making products that last is a real challenge. To meet this challenge, we see only one possibility: to make the lifespan of the products our main priority.

Belveo products

> Discover cantilver parasol


> Discover parasol umbrella

💁🏻‍♂ A team that loves to help!

圓該䌁業による蚘述

We are aware that you may encounter problems when using our products.
We are passionate about the customer and are available to answer any questions and find solutions if you have any problems. Plus, all of our products are built to last and designed to be repairable!

🚚 Fast delivery guaranteed!

We deliver all our products within 5 working days on all the metropolitan France.

You receive your product within 5 working days, following your order and you benefit for all our products of a 2 to 5 years warranty.

連絡先

4.4

優良

TrustScore 5段階評䟡の4.5

275件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

ネガティブなレビュヌの 33に回答しおいたす

通垞2週間以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

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5぀星のうち5の評䟡

Parasol - Belveo Mistral

Great product - works brilliantly (Mistral 3X4M Parasol). Speedy delivery & good comms.
Minor fault with canopy after 12months’ use - quickly replaced without issue. V Impressed - Thank you Belveo.

2024幎8月5日
5぀星のうち5の評䟡

We live by the sea so it’s windy and


We live by the sea so it’s windy and this Harmattan parasole is brilliant. Clever design it works beautifully. Easy to put together and excellent quality. I ordered the wrong cover by mistake and very quickly had an email from Albert pointing it out and sorting the problem. It was delivered a few days later. Great company I would definitely recommend them.

2024幎8月2日
5぀星のうち4の評䟡

Windproof cantilever parasol Foehn 3x3m

What's good:
1) Really solid.
2) Design works very well. Both the windproofing (which is very clever) and the ability to take the fabric off to clean or replace.
3) Very easy to put up and take down.

What is a pain:
The rotation mechanism. It swings very easily through 360 degrees ONCE IT IS UNLOCKED. To unlock it, you need to pull out the spring-loaded retaining pin. This can be tricky if it is windy as the wind puts pressure on the pin preventing its release. To release it, you need to move the parasol thru a few degrees, but to do this you have to be able to reach one of the parasol struts. I am 1.89m tall and this is a stretch.

I also bought the parasol base on wheels. This is an absolute BEAST. It is heavy enough to start with, but once you have filled the four ballast tanks with sand/water it weighs over 100kg. It does have wheels, but they can get stuck if there are spaces between tiles, for example. To lock the base in place, there is a crank at the bottom. Turn clockwise to release, anticlockwise to lock. Would be nice if there were a sign on the cover of the base to remind you which way to turn.

2024幎7月17日
自発的なレビュヌ
5぀星のうち5の評䟡

excellent service

Item looks great although the English weather means little chance to try it out yet!

However, service and communication has been excellent throughout. We had a problem with the delivery but the issue was handled very well and responsively

2024幎7月28日
5぀星のうち5の評䟡

Beautiful

After a little to/fro with shipping times, I received the 4x3 parasol and portable base. Both are extremely high quality. Very happy indeed. Minimal setup required. No stability issues in moderate wind.

2024幎7月6日
5぀星のうち5の評䟡

Just put together a 3 x3 parasol

Just put together a 3 x3 parasol, a quality product that looks good and works well.
As always quality doesn't come cheap but as a long term investment its not expensive.

2024幎7月17日
Belveo  ロゎ

Belveo からの回答

Hi Andy,

Thank you for your email.

It's quite strange, but it's likely due to the fabric needing to stretch a little. Please try to realign it properly. If the problem persists, I will send you a new rib.

Feel free to reach out if you have any other questions.

Best regards,

5぀星のうち5の評䟡

Easy to assemble, looks and works well

Easy to assemble and from first few uses including in medium wind, it seems to behave well. Well build, robust and a great look.

2024幎7月15日
Belveo  ロゎ

Belveo からの回答

Hello Ian,

Thank you for taking the time to share your feedback.

Yes, wind resistance is at the core of our mission, and we are so glad to hear that you see this reflected in our products!

Wishing you a delightful summer!

Best wishes,

Clara
UK Customer Care Officer

5぀星のうち5の評䟡

Clara is a credit to Belveo

Clara, the lady who dealt with my order was very helpful and obliging and knew everything about the products they were selling. I was too ambitious though when ordering a parasol for my balcony and when it arrived I found it far too big.
I then had to call Clara back to tell her the situation and she sorted the return and refund with no problems at all.
A first class company to deal with.

2024幎6月25日
Belveo  ロゎ

Belveo からの回答

Hello Chris,

Thank you for taking the time to share your thoughts!

It was a pleasure to assist you, and although it may not have worked out this time, we would be more than happy to advise you if your available space ever changes.

Have an excellent rest of your week, and we hope to hear from you in the future! 🌞

Kind regards,

Clara
UK Customer Care Officer

5぀星のうち2の評䟡

Initial order was ok but changed as was


Initial order was ok but changed as was to big. Replacement was damaged and when replaced again the swivel element to the parasol isnt straight and causes the parasol to look wonky when up. Sent email for repalcement part and again service is terrible with no response. Will chase again but very unhappy.

2024幎7月12日
Belveo  ロゎ

Belveo からの回答

Hello Mr Danneau,

Thank you for your feedback; we greatly appreciate it, as it helps us understand the areas where we can improve.

I apologise for the delay in getting back to you, but I’m pleased to confirm that we have now addressed your query.

Have a wonderful rest of your week, and please do not hesitate to reach out in future!

Warm regards,

Clara
UK Customer Care Officer

5぀星のうち5の評䟡

Fantastic company

Fantastic company, even phoned to tell me that the cover I had ordered was not compatible with the parasol, amazing that they gave such care and attention to what was my error. It was delivered within a week, in excellent condition. Great quality product, tested it in breezy conditions this weekend, works perfectly. Would highly recommend both the product and the customer care

2024幎7月22日
自発的なレビュヌ
Belveo  ロゎ

Belveo からの回答

Hi Lyn,

Thank you so much for your review!🌞

We're over the moon to hear that you had such a positive experience with us. Our team always strives to provide the best care and attention, so it's wonderful to know that we could help you with the compatibility issue.

If you ever need anything else or have any questions, don't hesitate to reach out. We're here to help!

Best wishes,

Clara
UK Customer Care Officer

5぀星のうち5の評䟡

Fantastic products 10 / 10

2024幎7月8日
Belveo  ロゎ

Belveo からの回答

Hello Kerry,

Thank you for taking the time to share your feedback, and we are delighted that you are satisfied.

Have a wonderful summer, and please do not hesitate to contact us if we may assist you in future 😌

Best wishes,

Clara
UK Customer Care Officer

5぀星のうち5の評䟡

Very useful information provided about


Very useful information provided about Parasols efficient & informative response

2024幎6月27日
Belveo  ロゎ

Belveo からの回答

Hello Alan,

We appreciate you taking the time to share your thoughts! Thank you for your purchase, and we look forward to serving you again in the future 😊

Best wishes,

Clara
UK Customer Care Officer

5぀星のうち5の評䟡

Well engineered product.

The product is above what I'd intended on spending.
However, having watched the videos of it performing in high winds, I changed my mind.
I'm happy to spend a bit more and get a quality product that is well engineered -it looks like it is built to last.
Only slight downside is the positioning of the fill caps on the base 'weights' -this makes it a pain to fill with sand.
Having persevered I now have something that won't be moving in the wind!
Nice to have something that is made to be repairable should it ever need it -well done!

2024幎6月25日
Belveo  ロゎ

Belveo からの回答

Hello Sara,

Thank you taking the time to share your thoughts, your positive remarks and constructive feedback are incredibly valuable to us!

We understand that it can be a bit challenging to fill the slabs, and we’re always looking for ways to improve our designs based on customer experiences. Small tip: we recommend making a DIY funnel, to help pour the sand in easily 🌞

If you have any more questions or need further assistance, please don’t hesitate to reach out.

Best wishes,

Clara
UK Customer Care Officer

5぀星のうち5の評䟡

High quality parasol

High quality parasol - easy to use - looks great
Just had a day of strong winds & it faired really well
It doesn’t however always keeps dry under it in heavy rain due to the design & how & where the fabric is stitchedbut it’s still the best one I’ve ever had

2024幎5月21日
Belveo  ロゎ

Belveo からの回答

Hello Mrs Whittaker,

Thank you for your support and for choosing a product that meets your needs! We will certainly bear in mind your constructive feedback for future design innovations.

Thank you again, and we wish you plenty of warmth and sunshine this summer ! 😌

Kind regards,

Clara
UK Customer Care Officer

5぀星のうち5の評䟡

Bought large parasol and base

Bought large parasol and base. Delivered quickly and delivery guys really helpful getting it into the house as whole lot was really heavy. Very happy with the products and is great for shading our deck and kitchen. Also very impressed with the parasol's ability to stay upright when windy.

2024幎6月5日
Belveo  ロゎ

Belveo からの回答

Hello Nigel,

We are so happy to hear that you are satisfied by the overall service that we offer. Our parasols' wind resistance is at the core of our design, and we are beyond excited to be able to share this with you!

Please do not hesitate to reach out if we may assist you further, and have a wonderful summer!

Best wishes,

Clara
UK Customer Care Officer

5぀星のうち5の評䟡

Great service

Great service

2024幎6月23日
Belveo  ロゎ

Belveo からの回答

Hello Nicholas,

We are very happy to hear that you remarked the quality and efficiency of our service.

Please feel free to reach out should you require any assistance or advice in future.

Kind regards,

Clara
UK Customer Care Officer

5぀星のうち5の評䟡

Easy to place order

Easy to place order, quick delivery.

Product quality great, specially bought parasol to allow use in windy conditions, and it really works well.

2024幎6月2日
Belveo  ロゎ

Belveo からの回答

Hello Kevin,

We appreciate your words of praise - thank you! Enjoy your summer, and please do not hesitate to reach out if we may assist you in any way 🌞

Best wishes,

Clara

5぀星のうち5の評䟡

Product would be delivered on the


Product would be delivered on the Thursday but it came on the Monday but I had email off of the company explaining and they were very helpful and it came to me on the Monday in the time they quoted

2024幎6月21日
Belveo  ロゎ

Belveo からの回答

Hello Mr and Mrs Wildin,

Thanks so much for your feedback! We hope you enjoy a wonderful summer under the sun !! 😊

Warm regards,

Clara
UK Customer Care Officer

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