Ben Rose Estate Agents レビュー 

I went with Ben Rose due to a positive engagement with the Leyland office however the Chorley one was very different. From day 1 we felt like an inconvenience when we called and never felt helped or had our concerns or questions addressed. This of course was once the contracts were signed, prior to that they were very helpful indeed! We had many many views on our property and I can honestly say I couldn’t give you the reasons as to why we had no second viewings or offers - very little seemed to be done about contacting the viewers and very little was passed on. I think from around 17/18 viewings we had possibly 6/7 fedback to us. They don’t ask anyone at the time their thoughts and when I asked why they said it wasn’t how they worked - yet everyone other agent who we viewed with ensured they asked us our initials thoughts/feelings which I think is key. I was also made to feel stupid when I asked if this could happen.

Ben Rose completed most of the viewings and in my mind you turn up early to ask everything about the property and have a good look round so you are equipped with all of the info the sellers have, to be able to answer any potential questions. This only happened ONCE (to that ladies credit), everyone else turned up mere minutes before the viewers, and on 2 occasions the member of staff from Ben Rose turned up late!! We watched on a doorbell camera as one of the viewers left and they were told that the questions she couldn’t answer would be put the us (the sellers) which they never were.

When I said I wanted to give notice to Ben Rose I was never asked why, what the issues were or if there was anything they could do to help - they just said email it in. Once this happened I was ‘threatened’ with an exit fee 3 times - if we didn’t give them access to the property! On one occasion I was given a few days notice about a request for 2pm viewing on that Saturday (days before Xmas) and told if we couldn’t sort it we would have a £300 exit fee, this wasn’t possible as we had a dog in the house and no where to take her!! This is not customer service.

Just prior to this I had a call from a member of staff at the office who was outright rude and snotty about why I hadn’t called back about a viewing, when the actual fact was they were due to call me. When I explained this she said “that’s not true” and when she wasn’t getting her own way she HUNG UP! I was immediately called back by some manager who I asked about the hanging up and she replied again “that’s not what happened”

I can absolutely assure anyone that this did happen, and I’m sure they will reply with some explanation as to why it didn’t or as to why they do things the way they do or why they were late, I’m assuming an appointment ‘ran over’, well then ensure you have a buffer in place. There will be lots of thank you for you review and this is what happened and why but I can honestly say myself and my partner were disgusted by some of the treatment and when you are paying upwards of £4,000 you should be treated like royalty every time you deal with them but this is no where near the reality. I think they take on way to much and they sell what they sell and don’t care about the rest, as the odd lost customer here and there won’t matter financially

We recently purchased our new home and the team at Ben Rose couldn’t have been more helpful, answering our queries at the early stages, keeping us informed and supporting right through to completion.
Special thanks to Tammy who went over and above, moving the whole process forwards as quickly as possible.

We chose Ben Rose (Chorley) to buy and sell through (as highly recommended), and they delivered under tough circumstances with a tight preXmas deadline. Katie was particularly good at bringing parties together to solve issues.

“A big shout out to Joanne, Sophie, Megan and Abbie for the amazing experience they have given me as a first time experience after arriving in the UK!!! For a person moving into the country, all it needed was a team like this who made me feel at home, cared for and welcomed! Thank you so much for your kindness, support, efficiency and care! Appreciate all the quick service you have provided me and made me feel safe and secure. Wishing the wonderful team an amazing Christmas and brilliant year 2026.
For those who are reading this review, if you need unwavering support in your tenancy or search for homes, always choose Ben Rose :)”

Ben Rose have exceeded expectations with selling my property from valuation to sale.

Achieved 10k over asking compared to other agents that valued it 30k below achieved sale price (W&J). Fantastic photographer and organisation of viewings / negotiations on offers.

The highlight for us was Tammy who was a superstar throughout, we don't know what we would've done without her!! She is a true credit to the agents.

Only negative is the fact Ben Rose recommend Vincents solicitors. We dealt with these via our buyers and we cannot put into words how abysmal they were being unorganised, incompetent as well as being idle in responding to queries. Please stop recommending them as it made our entire process unnecessarily stressful! Napthens were brilliant.

What can I say! An absolutely amazing company Tammy and all her staff have gone above and beyond to make what has been a hugely problematic transaction run as smoothly as it could possibly have gone.
Gill even went out to my buyers home to get her to sign paperwork so that completion could happen on the confirmed day!
From start to finish there is always someone to help you. They all have lots of experience and are able to give you advice.
Thank you so much Tammy and all the girls for helping me with this stressful move! Finally in my forever perfect home!”

“It's the second time I've used Ben rose, and I would certainly recommend them, the staff are extremely helpful and efficient at their job. They sell a lot of houses for a reason

“I had such a wonderful experience with this letting agency. They are professional, prompt, and very engaging throughout the process. Megan, who conducted our viewing, was so pleasant and approachable . she made the whole experience feel warm and comfortable. Communication has been excellent, and I truly appreciate their efficiency and friendliness. I’m really impressed and would highly recommend them!”

We chose Ben Rose Estate Agents to sell our apartment because we'd heard they were the best in the area. We were not disappointed. Every member of the team was friendly yet professional. They were very knowledgeable and supportive throughout, and provided a superb service that put us at ease. Highly recommended!

“I wish to thank Ben Rose in assisting me selling my property and buy another one, a big thank you to Jessica and Kayleigh as nothing was to much trouble, and they answered any questions I had professionally. They are both a credit to Ben Rose and I would highly recommend Ben rose estate agents 100%. Once again thank you.”

We’ve just completed the purchase of our new home through Ben Rose (Bamber Bridge), and the experience was excellent from start to finish. From our first enquiry via RightMove to the final completion, the team was consistently professional, responsive, and helpful. They kept communication flowing, passed on our questions to the vendors promptly, and did everything they could to keep the process moving smoothly.

As buyers, we couldn’t have asked for a better agent. Huge thanks to Jess, Kayleigh, and the whole team at Bamber Bridge—you made a stressful process feel much easier!

Tried to buy a house advertised through Ben Rose and what a nightmare! Megan at the Leyland office proved to be totally out of her depth and unprofessional in her approach liaising with seller and buyer. After dealing with Ben Rose I would not trust them again and would avoid at all costs. It is because of estate agent like Ben Rose that estate agents get a bad name. After buying and selling numerous properties in the north west, Ben Rose without a doubt the worst I have experienced. Aaron at the Leyland office was a top guy but can't say the rest of the staff in that office. Other estate agents in the area are more professional.

“It was a very smooth transaction, the staff were very very helpful by giving us all needed advice and support.”

Ben Rose Estate Agents in Leyland did a fantastic job selling our house. From the very first contact to completion, the entire team was professional, friendly, and incredibly helpful.

A special thank you to Catherine (the manager), Megan, Emily, and Aaron—each of them went above and beyond. They were always quick to respond, kept us informed at every stage, and made the whole process feel smooth and stress-free.

Their communication and customer care were excellent throughout. We couldn’t have asked for a better experience and would highly recommend Ben Rose to anyone looking to sell their home.

Given a one star rating as a zero rating not available.
If you are looking for a professional company, with friendly, helpful staff, go elsewhere.
We wanted to support a local company and put the sale of our property with Ben Rose in Chorley.
The initial on boarding was great, polite, helpful staff, but this was to change as the process moved along.
We had a number of potential buyers view our property, with an offer put to us and accepted. Unfortunately, this fell through, due to issues at the buyer's side. We requested our property be put back on the market, but we were shocked to be told that the prospective buyers would need to be contacted to ask if this would be alright, even though they had withdrawn their offer!!!
We advised the staff of the minimum amount we were prepared to accept for a sale, but for a reason unknown to us, we were contacted with lower offers and offers lower than the actual "offers over" price!
A buyer was finally found and as we neared exchange of contracts, one of us was contacted by a staff member who very rudely advised that exchange needed to happen very soon, as the buyer was pushing. Turned out it was the buyer who was holding things up as they had not submitted all required information to their solicitor.
Day of completion arrived. Whilst taking a phone call from our solicitor, advising us that the sale was complete, a staff member from Ben Rose left a rather abrupt voicemail message to call her back.....on returning the call, she wanted to know how long it would be before they received the keys to the property as the sale had completed, even though she was advised that the removal company were still there, taking the furniture out of the door......is that not what happens on moving out day? When the keys were handed in at the branch, no one asked whether everything had gone okay.
A totally awful experience with this company and their unprofessional staff.

We didn’t actually use Ben Rose to sell which I wish we had now. Our experience with buying has been fantastic, our completion day was extremely stressful, but Leanne was absolutely fantastic. Thank you all at Ben Rose!

Very Poor Service. We went to view a house and they went to the wrong one. The second viewing on the same house and they were late. The people who supervised the viewing could not answer our questions and basically fobbed us off for an easy time. Pleased that we were not selling our house through them.

The worst company ever for selling property!

They valued our property at over £110,000 and had more than 1,800 views online — yet only booked 3 viewings in total over 2 weeks. We were told just one offer came through during that time.

They didn’t call us back, rarely replied to messages, and clearly didn’t care about doing their job properly.

One of the viewers even had to go alone to the property because they didn’t show up on the scheduled Tuesday viewing.

They were clearly holding our property for themselves or someone they knew — but they didn’t even have the funds to buy it.

They first offered us £100,000, which we refused. Then, after we gave them 28 days’ notice of cancellation, they suddenly came back with a £102,000 offer — still £8,000 below the initial valuation!

We were desperate and needed the money, so we accepted. But after 3 months (during which the buyer changed), we decided to walk away and go with a different agency.

During this time, we were begging them to find new buyers or to allow more viewings, especially as we saw interest in our property increasing online. But they kept refusing.

After leaving negative reviews about their service, they blackmailed us — threatening a £30,000 court claim unless we removed the reviews.

They even said they wouldn’t let us go with another agent unless we deleted the negative feedback on Google and Trustpilot.

We were forced to sign documents, which I’m attaching here as proof — because this could happen to you too.

When we left them, they gave us a list of 10 potential buyers we supposedly couldn’t sell to — but we only had 3 actual viewings from them. The other 7 were likely people who showed interest after we’d left, or weren’t even genuine.

Thankfully, we found a new, family-run agency nearby. On the first day they listed our home, we had 7 serious inquiries — and sold it in just 2 days!

Not only that, we got £8,000 more than the previous offer — and we were told if we waited a little longer, they could’ve sold it for £110,000 or more!

How is that possible?

They were clearly keeping our property undervalued for a friend or relative, especially as it’s in a prime central Chorley location.

It could happen to you too.

They made no real effort to sell or show the property, despite our repeated requests.

Ben Rose were fantastic,they were our sellers estate agents but much better I might add than the estate agents we used for selling our home. Always on hand if we needed them. Thank you 😊 settling in nicely.

“My selling experience with Catherine, Emily, Aaron, Megan, Marie, and all of the Team at Ben Rose was exceptional in terms of the support for house viewings, a constant update of information, fantastic customer service and a genuine desire to ensure the whole process progressed as smoothly as possible.
Highly recommended!
Thanks to all!”