Bents Garden and Home ロゎ
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Bents Garden and Home レビュヌ 

5,091
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TrustScore 5段階評䟡の3.5

3.6

ガヌデン センタヌ
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5぀星のうち5の評䟡

I ordered a Weber Gas BBQ from Bents. They initially informed me that I wouldn’t receive the BBQ for 2 weeks, so I got in contact with them to explain that most other websites would provide next day... もっず芋る

5぀星のうち1の評䟡

Absolutely disgusting bents cafe staff. Disabled parents went yesterday and asked for 2 lattes and could someone take them to the table. The lady serving pulled her face and said I got a gammy leg. So... もっず芋る

5぀星のうち3の評䟡

I placed an order for a gift card for a friends birthday, on Wednesday 3rd April thinking it would arrive by Saturday the 6th April, it did not arrive until Monday the 8th. Please state how long... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Ordered baubles online and unfortunately however well there were wrapped and protected during delivery, one box came with broken baubles. I sent an email and Rachel was the one who replied, who very q... もっず芋る

䌁業情報

  1. ガヌデン センタヌ
  2. 花屋
  3. フヌド コヌト
  4. ガヌデン家具
  5. ギフト ショップ
  6. 日甚品店

圓該䌁業による蚘述

Established in 1937, we’ve always remained focused on providing fantastic service in relaxing surroundings. Premium quality, home grown plants and expert garden advice remain at the core of our business, but through our creative and dynamic approach to everything we do, we are now regarded as one of the best and most innovative garden & home retailers in the country.

連絡先

3.6

たあたあ

TrustScore 5段階評䟡の3.5

5091件のレビュヌ

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この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

3.6

すべおのレビュヌ

(5,091)

過去12か月のレビュヌ数: 33件

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5぀星のうち5の評䟡

Exceptionally helpful

The team at Bents couldn’t be more helpful, going out of their way to help, even posting an item online so I could purchase from home. Delivery was really simple and straightforward.

2024幎3月3日
Bents Garden and Home ロゎ

Bents Garden and Home からの回答

Thank you for your feedback on our Online colleagues.

I’m so pleased to read that they went above and beyond to assist with your purchase and if you do have the name of anyone in particular, please let me know (m.bent@bents.co.uk) so we can personally thank them and recognise through our internal colleague recognition scheme.

Once again thank you and we hope you will consider us for future purchases.

Kind regards

5぀星のうち5の評䟡

We entered Bents miniand


We entered Bents mini crufts and thought the experience was excellent.
It was a shame the weather was not better but the focus on dogs for the weekend was great. Lots of extra dog stalls and the actual mini crufts was really well planned and a great morning out for us. Well done we will be back next year!

2024幎3月2日
Bents Garden and Home ロゎ

Bents Garden and Home からの回答

Thank you for your feedback and for entering our Mini Crufts event recently.

We’re so pleased to read that you had such and enjoyable time, it’s always such a fun event and the stalls were certainly a welcome addition.

We hope you will visit us again soon and good luck for next year’s event!

Kind regards

5぀星のうち1の評䟡

Items arrived very damaged

Whilst shipping was fairly quick, with DPD, the packaging was awful. I ordered a cream tea for two voucher and a set of candles - the order was delivered in a bag, not box, which caused it to be very damaged. The voucher was dented, bent, and slightly ripped in two places. The candle set box was majorly ripped in 3 places and I had to tape it back together so the candles wouldn't fall out. I won't be ordering from Bents again for delivery.

2024幎3月1日
Bents Garden and Home ロゎ

Bents Garden and Home からの回答

Thank you for your feedback, it is very much appreciated.

We are so sorry to read that your purchases did not arrive the in perfect condition; they should have been securely wrapped and packaged and it is disappointing to read this was not the case.

Your feedback has been shared with the team who have been re-briefed on the importance of ensuring all items are packaged appropriately and I understand a colleague from our Online team has been in touch to personally address your concerns.

We can only apologise that your online experience was not to our high standards, thank you for bringing this matter to our attention and we hope you will get in touch so we can assist you.

Kind regards

5぀星のうち5の評䟡

Can't complain at all

Can't complain at all. Excellent postage service. I've not been there in person.

2024幎2月15日
自発的なレビュヌ
Bents Garden and Home ロゎ

Bents Garden and Home からの回答

Thank you for your feedback on our Online Store.

We are so pleased you received a high standard of service but if you are in the area then please do pop in, it would be great if you could experience everything we have to offer in store.

Kind regards

5぀星のうち5の評䟡

Great people to deal with

I ordered some little clip-on-birds back in January. Bents immediately contacted me to say they were not available but they were hoping to get them in stock.
The little birds arrived today, they are lovely. But that's not the point. I really need to say how pleasant Bents are to deal with, they kept me informed about my order and when I sent an email saying how happy I was they did not press me to leave a review. How refreshing. Top stars and thank-yous!

2024幎3月1日
Bents Garden and Home ロゎ

Bents Garden and Home からの回答

Thank you for such a lovely review on our Online Store; it’s always lovely to hear when our colleagues go above and beyond to provide great service, so if there is a particular colleague who assisted you then please let me know (m.bent@bents.co.uk), so we may personally recognise them.

Kind regards

5぀星のうち5の評䟡

Hanging Basket

I wanted a certain hanging basket of which there were none on display. The only one available was ready for hanging full of flowers. In asking a member of staff were there any empty ones for sale she quickly used her mobile and contacted someone. Within minutes a young man appeared with one! I couldn't thank them enough as I missed out on buying one last year.
Lovely helpful staff

2024幎2月29日
Bents Garden and Home ロゎ

Bents Garden and Home からの回答

We are so pleased that our colleagues were able to assist you with the purchase of your hanging basket and if you do remember their names, then please let me know (m.bent@bents.co.uk).

Thank you for leaving a review, it is very much appreciated and we hope to see you again very soon.

Kind regards

5぀星のうち2の評䟡

Easter rabbit ornaments

I ordered 2 Easter rabbits and paid directly by PayPal, therefore, did not see the comments box. Howevervi was disappointed to receive two rabbits of the same design. I did think that I would have received one of each design. When I questioned this I was advised of the drop down box but there was no offer of goodwill to send me the alternative design foc or postage free. In the end I did order another Easter rabbit and ended up paying £19 for something I should have only paid £11.

2024幎2月29日
Bents Garden and Home ロゎ

Bents Garden and Home からの回答

Thank you for your feedback on your recent purchases from our Online Store.

We are so sorry for any confusion caused when placing your order; constructive feedback is very important to us and so your review is most helpful and will be used to improve our website.

I understand one of our Online colleagues have been in touch to apologise and also offer you a refund for the inconvenience and disappointment you have been caused.

We hope this will not deter you from visiting our Online Store again in the future and thank you once again for your feedback.

Kind regards

5぀星のうち3の評䟡

DPD got the wrong address.

This was not Bents fault but that of the courier, DPD, who didn't bother delivering your order at my home address. He left it at another address with a delivery for them. The lady at that address then had to locate our address and bring our order to us in her car. Very poor service by DPD.

2024幎2月26日
Bents Garden and Home ロゎ

Bents Garden and Home からの回答

Thank you for taking the time to leave a review.

We are so sorry and so disappointed to hear about the service you received from our courier; despite being a partner, we still expect them to provide the same high standard of service that we do, so this is unacceptable and we have been in touch with DPD to address this issue with their team.

I would like to thank you for your understanding and I believe our Online team have been in touch to apologise and have arranged processed a refund for your delivery charge.

Once again thank you for bringing this to our attention and we hope that this incident will not deter you from visiting our Online Store again in the future.

Kind regards

5぀星のうち5の評䟡

My well being

Great friendly welcoming garden centre superb plant collection, can be a bit pricey you need to save up before you go as some of the items for sale are irresponsible. I did buy some presents for other people and when they knew they came from bents they were more excited. I have been going to bents for over 35yrs and they never fail to excite me on arrival keep up the good work.

2024幎2月28日
Bents Garden and Home ロゎ

Bents Garden and Home からの回答

We are so pleased you enjoy visiting and thank you for your support over the last 35 years, it is very much appreciated.

We hope you will continue to visit, especially for your plants, which are still very much at the heart of our business and look forward to welcoming you back again soon.

Kind regards

5぀星のうち5の評䟡

I ordered a gift card for my friend’s


I ordered a gift card for my friend’s birthday and asked for it to be wrapped, however I forgot I’d need to add my own message to the gift card and I emailed Bents, they responded quickly and said they could write the note and post the gift wrapped card onto me. They kept me informed throughout and the card arrived very quickly, I found their service great and I would definitely recommend them.

2024幎2月27日
Bents Garden and Home ロゎ

Bents Garden and Home からの回答

Thank you for your feedback on our Online Store, we are so pleased you received a high standard of service and that our colleagues were able to assist you with your personal message.

Your recommendation is very much appreciated and we hope to be of assistance, again in the not too distant future.

Kind regards

5぀星のうち2の評䟡

Delivered to wrong address

Delivered to wrong address, delivery should have been to my friends address which I had put in delivery address section, however it was delivered to me at the billing address. Item was a gift for a friend who lives a long distance away

2024幎2月19日
Bents Garden and Home ロゎ

Bents Garden and Home からの回答

Thank you for taking the time to leave a review following your recent purchase from our Online Store.

First of all, thank you for choosing bents for a gift for your friend however please accept our sincere apologies for any inconvenience you have been caused.

It is so disappointing to read that your item was not delivered to the correct address; it was an unintentional error and I have shared your feedback with our Online Team to ensure they remain fully focused when processing orders.

I believe one of our Online colleagues has been in touch with you to personally address your concerns, so thank you for bringing this to our attention and I sincerely hope this will not deter you from using our Online Store again in the future.
Kind Regards
M Bent

5぀星のうち5の評䟡

Easy & straight forward online purchase

Ordering on line & delivery of garden furniture was very easy & straightforward with delivery of the furniture just over a week later on the allotted day. The delivery men were friendly & helpful. Very happy with my Bents purchase experience.

2024幎2月18日
Bents Garden and Home ロゎ

Bents Garden and Home からの回答


Thank you for letting us know about the high standard of service you received from our Online Store and delivery drivers.

Your feedback will be shared, and we hope you will consider us for future purchases.

Kind regards
M Bent

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