Abbiamo noleggiato una macchina da loro per il nostro viaggio in portogallo e onestamente ci siamo trovate benissimo. Hanno una navetta che ti porta dall’aeroporto alla loro sede e l’attesa è stata ve... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Excelente atendimento. Questōes resolvidas no momento. Uma experiência sem surpresas. O tempo de espera pelo shuttle para o aeroporto foi curto.Gostei muito!
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Their honesty and full disclosure of all the extras and what isn't extras was brilliant. For example, they pointed out that the toll box was not mandatory and that I could pay the costs for my trip wi... もっと見る
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Great cars and fast service. Very friendly staff and awesome facilities. Had a really good experience renting from these guys.
企業が回答しました
企業情報
当該企業による記述
Berent is a rent-a-car company based in Rua Vasco da Gama, Nº7A – Portela (Portugal). Founded in 2008, Berent is a trademark of Benecar Automóveis SA Group. With over 30 years of experience in the automotive market, the Benecar Group is synonymous with trust and quality in its services.
連絡先
Rua Vasco da Gama, Nº7A - Portela, 2685-244, Portela – Loures, ポルトガル
- +351 262077098
- atendimento@berent.pt
- berent.pt
4.5
優良
122件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
BeRent / Benerent car rental at Lisbon airport.
This is a review of BeRent / Benerent car rental at Lisbon airport. This is an absolutely fantastic and friendly Portuguese car rental company. I don't know if they are new but they have very new-looking business premises and a modern electronic paperwork system. Everything was clear, logical, fast, and straight-forward. The only additional advice I can give is to make sure you will have the ability to phone them so they can pick you up from the airport.
2026年3月1日
自発的なレビュー
Berent Rent a Car からの回答
Dear Matthew Cullen,
Thank you very much for your comment.
We’re delighted to know that you had such a positive experience with our service and that the whole process was smooth and easy from start to finish. It’s also great to hear that our facilities and digital process contributed to a convenient rental experience.
We hope to welcome you again soon.
Best regards,
BeRent | Rent-a-Car
Equipa extremamente simpática e…
Equipa extremamente simpática e bastante atenciosa!
Sempre disponíveis a ajudar!
Vasto leque de escolha com preços bastante justos.
2026年2月26日
自発的なレビュー
Berent Rent a Car からの回答
Caro Sr. Stephen Fernandes,
Muito obrigado pelo seu comentário.
Ficamos satisfeitos por saber que considerou a nossa equipa simpática e atenciosa e que o serviço correspondeu às suas expectativas.
Esperamos voltar a recebê-lo em breve.
Os melhores cumprimentos,
BeRent | Rent-a-Car
Berent Rent a Car からの回答
Caro Sr. Bruno Ferreira,
Muito obrigado pelo seu comentário.
Ficamos satisfeitos por saber que o atendimento e o serviço corresponderam às suas expectativas.
Agradecemos a sua confiança.
Os melhores cumprimentos,
BeRent | Rent-a-Car
Serviço de Excelência
Veiculo impecável.
Processo de aluguer, levantamento e entrega super profissional com atenção e foco no cliente.
Uma referência no aluguer de viaturas.
2025年12月31日
自発的なレビュー
Berent Rent a Car からの回答
Caro Sr. Miguel Ramos,
Muito obrigado pelo seu excelente comentário.
Ficamos muito satisfeitos por saber que o veículo e todo o processo de aluguer decorreram de forma positiva e profissional.
Esperamos voltar a recebê-lo em breve.
Com os melhores cumprimentos,
BeRent | Rent-a-Car
O serviço disponibilizado foi positivo
O serviço disponibilizado foi claro, rápido e de levado a cabo de forma competente.
2025年12月22日
自発的なレビュー
Berent Rent a Car からの回答
Caro Sr. Nuno Miguel Infante Sousa,
Muito obrigado pelo seu excelente comentário.
É com satisfação que sabemos que o nosso serviço correspondeu às suas expectativas.
Esperamos voltar a recebê-lo em breve.
Com os melhores cumprimentos,
BeRent | Rent-a-Car
Facilidade no processo
A rapidez e facilidade do processo, a qualidade da frota automóvel
2025年12月23日
自発的なレビュー
Berent Rent a Car からの回答
Caro Albino Jesus,
Muito obrigado pela sua avaliação. Ficamos muito satisfeitos por saber que a rapidez do processo e a qualidade da nossa frota corresponderam às suas expectativas. Esperamos continuar a merecer a sua confiança numa próxima oportunidade.
Os melhores cumprimentos,
BeRent | Rent-a-Car
Voleurs....à fuir
Voleurs....à fuir
Paiement de la voiture via le site..arrivé là-bas j appelle déjà ils arrivent pour venir chercher une autre personne je vais à leurs contacts il fait style de pas comprendre..j insiste bizarrement il me dit tout de suite le prénom si j insiste pas je reste à l aéroport...début chaotique ensuite on arrive le gars m envoie dans les bureaux et me parle en anglais alors que je lui parle portugais depuis le début. Ils vont m obligé à reprendre une assurance sinon il faut bloquer 1400e sur mon compte mais pour sa il faut une carte de crédit 🙄donc vente forcé ensuite un dépôt de 200e qui 10min plus tard passe à 500 soit disant une erreur que j'ai refuser de payer il a fait traîner un max pour me faire céder su au final je n'ai pas payé un conseil pour les français payé un peu plus cher car au final je paye 2x plus cher que si j avais pris la voiture à l aéroport .
2025年12月23日
自発的なレビュー
Berent Rent a Car からの回答
Dear Gigi,
We are sorry to hear that your experience did not meet your expectations.
We would like to clarify that all rental conditions, including protection packages, security deposits and payment methods, are clearly stated at the time of booking and must comply with the terms agreed with the broker and our company. Security deposits may vary depending on the protection package selected and the availability of a credit card, which is a standard requirement in car rental services.
Regarding communication, our team assists customers of different nationalities, and English is often used as a common language when necessary. However, we regret if this caused any discomfort.
As your review does not include reservation details, we are unable to identify the booking and review the situation in detail. We kindly invite you to contact us through our official contact form at https://berent.pt/contactos
so we can properly investigate and clarify what happened.
Our goal at BeRent is always to provide transparent and professional service, and situations like this do not reflect our usual standards.
Kind regards,
BeRent | Rent-a-Car
BeRent | Rent-a-Car excelente!!
BeRent | Rent-a-Car
Rua Vasco da Gama, Nº7A Portela, 2685-244 Lisboa
Agência de aluguer de carros
Filipa Costa
320 pontos
há 2 dias
Aluguei 1 carro por uma semana e foi tudo fantástico!
Desde o momento que nos foram buscar ao aeroporto, dentro do horário, à entrega do carro tudo super eficiente e rápido. Tive um UpGrade sem algum encargo , carro novo, limpo, tanque cheio, super confortável e com todos os extras que facilitam o condutor.
Agradeço a João Pinto por sua atenção dispensada, amabilidade e prontidão em tudo o que foi necessário.
Muito, muito satisfeita com todo o serviço, recomendo e voltarei a contratar seus serviços.
Obrigado e Feliz Natal a toda a equipa BeRent
2025年11月24日
自発的なレビュー
Berent Rent a Car からの回答
Cara Sra. Filipa Costa,
Muito obrigada pela sua excelente avaliação. Ficamos muito satisfeitos por saber que o nosso serviço, bem como o atendimento prestado pelo João Pinto, corresponderam às suas expectativas. A sua opinião é muito importante para nós e motiva-nos a manter a qualidade que procuramos oferecer todos os dias.
Será um prazer voltar a recebê-la.
Os melhores cumprimentos,
BeRent | Rent-a-Car
O relacionamento PESSOAL com os…
O relacionamento PESSOAL com os atendentes é excelente.
2025年11月25日
自発的なレビュー
Berent Rent a Car からの回答
Caro Paulo Sampaio,
Obrigado pela sua avaliação. Ficamos muito satisfeitos por saber que a sua experiência correu da melhor forma. Esperamos continuar a merecer a sua confiança.
Berent | Rent-a-Car
Excellent company
Great experience from pick up to the car, price and service. Picked up later at night and upgraded our car at arrival. Highly reccomend
2025年11月7日
自発的なレビュー
Berent Rent a Car からの回答
Dear Rita,
Thank you very much for your review. We’re very pleased to know that your experience went smoothly.
We hope to continue deserving your trust.
Best regards,
BeRent | Rent-a-Car
As a recurrent client
As a recurrent client, the team makes you feel very welcome and all goes very smoothly as all paperwork is done upfront.
2025年10月24日
自発的なレビュー
Berent Rent a Car からの回答
Dear Bruno Haerens,
Thank you very much for your review and for being a loyal customer.
We’re delighted to know that everything went smoothly and that our team always makes you feel welcome.
We truly appreciate your continued trust and look forward to seeing you again soon.
BeRent | Rent-a-Car
A really good option for lisbon
Nice staff, really good cars, excelent support, overall a great experience
2025年8月7日
自発的なレビュー
Berent Rent a Car からの回答
Thank you for your review. We’re very pleased to know that your experience went smoothly. We hope to continue deserving your trust.
Berent | Rent-a-Car
Whole experience went smoothly
Meeting at the airport went smoothly. The woman who gave us the information about our vehicle and got us going was very kind and friendly. Returning the car was seamless and we had the same person help us with the return. Super service!!
2025年9月7日
自発的なレビュー
Berent Rent a Car からの回答
Thank you for your review. We’re very pleased to know that your experience went smoothly. We hope to continue deserving your trust.
Berent | Rent-a-Car
The worst rental experience I’ve had…
The worst rental experience I’ve had and I rent alot of cars. They wanted to charge me €70 cleaning for some sand, I took the car to the local fuel station and spent €1 and 5 minutes hoovering the sand. Then they claimed damage on the underside of the front bumper where it’s likely scuffed the curb when parking for €190, you can’t even see it from a standing position, I highly doubt that damage will ever be repaired they’re just pocketing the €190. What seems good value when you’ve played their game isn’t and there is a long list of rental companies to choose from, price and customer service is the only thing you can compete on, the price was ok, the service was terrible, not alot going for the company, plenty of better ones around to choose from.
2025年9月23日
自発的なレビュー
Berent Rent a Car からの回答
Dear Elliot Hughes,
Thank you for your review. We’re sorry to hear that your experience did not meet your expectations. We have also reached out to you directly by email to provide full clarification regarding both the cleaning and the damage charge.
Please rest assured that any charges are only applied when verified, and always with the intention of being fair and transparent. We truly value your feedback, as it helps us improve both our service and communication with our customers.
Best regards,
Berent
O atendimento
O atendimento! O local mais tranquilo do que em grandes aeroportos com filas imensas. O preço às vezes compensa por conta das promoções.
2025年9月13日
自発的なレビュー
Melhor companhia de aluguer de viaturas
Companhia de rápida em serviço e disponibilidade, agradável , simpatia sempre que voo para Lisboa opto por a be rent.
2025年9月13日
自発的なレビュー
Sem coisa de falar tudu muito bem…
Sem coisa de falar tudu muito bem aprisentado um óptimo serviço excelente nota 10
2025年3月13日
自発的なレビュー
Berent Rent a Car からの回答
Thank you for your review. We’re very pleased to know that your experience went smoothly. We hope to continue deserving your trust.
Berent | Rent-a-Car
Aluguer sempre top!
Alugo várias vezes com BeRent e estou sempre satisfeita.
Gente ao balcão simpática e atenta ao cliente.
Automoveis modernos
Em geral alugo categoria A ou B, e nunca tive problemas
Recomendo p
2025年8月31日
自発的なレビュー
Berent Rent a Car からの回答
Obrigado pela sua avaliação. Ficamos muito satisfeitos por saber que a sua experiência correu da melhor forma. Esperamos continuar a merecer a sua confiança.
Berent | Rent-a-Car
Korrekte und hilfreiche Mitarbeiter
Der Shuttle von und zu Airport hat ausgezeichnet funktioniert. Auch die Übergabe von dem Fahrzeug war korrekt. Die Mitarbeiter sind hilfsbereit, freundlich und korrekt.
2025年8月30日
自発的なレビュー
Berent Rent a Car からの回答
Thank you for your review. We’re very pleased to know that your experience went smoothly. We hope to continue deserving your trust.
Berent | Rent-a-Car
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