Berent Rent a Car レビュー 

Scam
We ended up paying 5 times more what the booking said.

I have been scammed. Fuel was not full on collection (no reimbursement when i returned call full), when car was returned full, i got a fuel charge. I have lost money in both directions and Be Rent are unwilling to sort this out. Italian scammers, not a nice way to treat the Irish tourists

Retenir 50 euros pour la voie verte alors qu’elle n’a pas été empruntée et que tous les péages ont été payés avec une carte de crédit personnelle, cela s’apparente à du vol.
Surtout quand rien n’est écrit dans le contrat.

A FUIRRRR ! Pas du tout professionnels. La navette n'est jamais venue nous récupérer à l'aéroport. Notre vol est arrivé avec 1h de retard , ils ont fermés l'agence sans nous attendre et surtout sans prévenir. Aussi Ils sont injoignables par téléphone. En résumé j'ai payé une location en ligne avec l'assurance max et je n'ai pas pu récupérer la voiture donc j'ai perdu mon argent et j'ai du effectuer une nouvelle location.

very poor service. booked through AutoEurope, had to move the booking pick up date by a day, contacted their email reservation changes on the website. No reply, on arrival booking completely cancelled, and No refund. I was still paying for all the days originally booked but they cancelled everything and kept my money, BEWARE NOT PROFESSIONAL>

DODGY BEWARE.
Charged me for a damage that did not exist. When I returned the car the salesperson told me there was a scratch 'under" the bumper bar, I thought he was jokinh as I couldn't see it and asked for his manager to come and confirm there was actually a damage. The manager could not even find the scratch but they insisted and charged me 240 eur. The manager admitted to me that because the rental charges are low they make there money from damages and are encouraged to find anything they can to charge for. I have my own insurance so it wont cost me anything but it is just not right and they are ripping customers off daily.
AVOID Berent Lisbon and use the large reputable companies.

Extra charges for everything - extra cleaning fee - long waiting time at the airport 😳. Nothing is good

Serviço de excelência, com simpatia e profissionalismo. Viaturas novas, instalações modernas e tratamentos digitais simplificados. O melhor rent-a-car de Lisboa, ou melhor, de Portugal. Parabéns a toda a equipa!

After 13 days of renting, I talked to the company by WHATSAPP asking to return the car earlier and they said okay. To my surprise at the moment of return, they did not give me the credit for the pre-paid used days. They said that it was necessary to send them an email for this process.
After 10 days of waiting for a response, they just answered that NO REFUND because it was my problem to return the car earlier.

Honteux! Une bande d'arnaqueur. Nous avons réservé un véhicule pour 7 jours, avec l'assurance la plus haute "platinium" au nom de mon père, le conducteur. Nous avons payé avec leur carte de crédit (carte du compte commun !) au nom de ma mère.
Ils ont forcé mes parents à prendre une assurance de plus à 25euros par jour (175euros en tout !) car le nom sur la carte ne correspond pas au conducteur. Alors même que la carte ne sert pas d'assurance, l'assurance ayant été prise chez eux au départ. La carte étant juste utilisée pour le paiement. Ils nous ont menacé de ne pas nous louer la voiture car ils savaient que nous étions bloqué sans voiture.

C'est écrit absolument nulle part qu'il faut que le nom soit le même.

Bref ils cherchent juste un moyen de forcer les gens à prendre cette assurance ! UNE ARNAQUE !! FUYEZ CETTE ENTREPRISE !!!!!!

Terrible.
The service excels in inefficiency at every step of the process, it is a truly dreadful customer experience. If there was an olympics for poor customer service Be Rent would have gold. Struggling to find anything positive, save your time and money and go elsewhere.

BeRent a gâché notre budget de vacances, nous avons dû payer 293e supplémentaire pour ne pas repartir à pied ! soit-disant que notre MasterCard Débit n'était pas compatible pour le dépôt de la caution. Pourtant avec cette MasterCard Débit il a réalisé une empreinte de 350 € de caution et nous avons payé avec cette même carte cette somme supplémentaire ainsi que les péages au retour du véhicule ! Une pratique bien organisé (voir les autres avis) Dommage que Google n'a pas accepté les photos, sur demande je peux le prouver si vous me contacté sur Facebook. A la prise du véhicule aucun contrôle de son état (prenez des photos ou filmé si besoin). Le carburant est au trois quarts de plein ce qui rend difficile un rendu du véhicule avec les 3 quarts de plein. Compté 1h pour pouvoir prendre le véhicule. Nous avons déposé une réclamation sur le site de réservation Discovercars.

PLEASE NOTE: BeRent ruined our vacation budget, we had to pay an additional 293rd so as not to leave on foot! supposedly our Debit MasterCard was not compatible for depositing the deposit. However, with this MasterCard Debit he made a deposit of €350 and we paid this additional amount with this same card as well as the tolls on the return of the vehicle! A well-organized practice (see the other reviews) Too bad Google did not accept the photos, on request I can prove it if you contact me on Facebook. When picking up the vehicle, no check of its condition (take photos if necessary). The fuel is three-quarters full, which makes it difficult to return the vehicle at 3-quarters full. Allowed 1 hour to be able to pick up the vehicle. We filed a complaint on the Discovercars reservation site.

ATENÇÃO: BeRent estragou nosso orçamento de férias, tivemos que pagar mais 293 para não sair a pé! supostamente nosso Debit MasterCard não era compatível para depositar o depósito. Porém, com este Débito MasterCard ele fez um depósito de 350€ e pagamos esse valor adicional com este mesmo cartão bem como as portagens na devolução do veículo! Uma prática bem organizada (veja os outros comentários) Pena que o Google não aceitou as fotos, a pedido posso provar se você entrar em contato comigo no Facebook. No momento do levantamento do veículo não é feita qualquer verificação do seu estado (tirar fotos se necessário). O combustível está três quartos cheio, o que torna difícil devolver o veículo com três quartos cheio. Permitido 1 hora para poder retirar o veículo. Registramos uma reclamação no site de reservas Discovercars.

Vlucht had vertraging. Afspraak dat we om 21 uur zouden worden opgehaald in plaats van 19.45. Het zou ons echter wel extra EUR 74 kosten omdat 21.00 uur buiten kantoortijden van Berent valt. Echter, we werden nooit opgehaald en we moesten dus, na een uur tevergeefs wachten op het vliegveld, een Uber boeken. Volgende dag met de Uber naar Berent om de auto alsnog op te halen. Geen korting gekregen vanwege dag minder huur, geen excuus voor het niet komen ophalen. Kortom, onplezierige ervaring, slechte service en slechte communicatie!

So frustratingly slow. You will waste the entire first day of your holiday waiting in their pickup garage

Found the shuttle service at the airport, waited half an hour to be picked up. Waited another 1 and a half hours at the depot before having our number called, and then another half an hour to do the paperwork.
What a shame the start of our holiday in Portugal has begun like this.
No care or attention given from staff, many just standing around chatting and going for cigarette breaks and just plain rude when you ask them anything.
Seriously don’t bother with this company, unless you want to spend the majority of your day in a parking lot with rude and unhelpful staff.
Dreading dropping the car off…

Very good experience I had in the Netherlands in Venlo.
The gentleman at the front desk explained everything very clearly. He helped us find free parking in Brussels which was very kind of him. We had no problems with the car at all, our trip went very well. We also drove fewer miles than planned, so the difference in money was returned to us.Highly recommend

Nice and friendly quick handling and good service. No problems if you want to extend a day.

Good shuttle service to the airport also!

great great!!

Eu e minha irmã alugamos um carro nessa locadora no dia 03/08/2023. O início do atendimento já foi péssimo e demoramos 1 hora para sair com o carro. Quando paramos para abastecer, por falha nossa e nunca dissemos o contrário, colocamos gasóleo ao invés de gasolina. No Brasil não temos o costume de abastecer os carros, mas nunca usamos isso como desculpa. O fato é que NÃO viramos a chave depois do abastecimento e logo ligamos para a assistência, que nos afirmou inúmeras vezes que como não ligamos o veículo somente a retirada do combustível já resolveria o problema. O carro foi levado pelo guincho e para nossa surpresa quando chegamos na loja para pegar outro carro fomos informadas que teríamos que pagar a franquia de €1200. Explicamos várias vezes que o veículo não saiu do lugar após o abastecimento e nem a chave foi acionada, também mostramos um vídeo comprovando, porém o atendente apenas nos disse para enviarmos um email no dia seguinte.
No dia seguinte pedimos que o carro fosse verificado por inteiro porque sabíamos que o dano não seria tanto, mas para nossa surpresa eles enviaram um orçamento sem qualquer explicação, apenas com o valor acima. Pedimos novamente um orçamento mais detalhado e enviaram um com um valor superior dizendo que todas as peças haviam sido danificadas. Muito chateadas resolvemos passar em uma concessionária da Volkswagen, a qual afirmou novamente que se o veiculo nao foi acionado as peças não seriam prejudicadas, resolvemos então pedir que o veículo fosse levado para a concessionária autorizada e pagariamos o guincho e os gastos para trocar o combustível e trocar as peças caso realmente tivessem sido danificadas. Mais uma vez o pedido foi negado.
Após vários emails e inúmeras tentativas de um acordo acabamos por desistir. Ressalto que em nenhum momento recusamos a pagar o real dano, entretanto tal empresa agiu de má fé como deve fazer com muitos outros consumidores.

The rental company BERENT is dishonest. They made me pay € 375,- for a damage which had already been there and which I didn't cause, they were caused by some previous clients. There were even dots for these damage on the design they give you beforehand (without giving you the pictures). Nevertheless, the most unfriendly employee claimed that they scratches had "grown" and "expanded" because of my using the car.
This is ridiculous for two reasons:
1. I only used motorways and main roads and there wouldn't even have been the slightest opportunity to scratch the car any further
2.. The darker and lighter lines of the"complete" scratches continued from the top to the bottom in exactly the same pattern, which proves that there was only one incident of supposed scratches and not two, otherwise there would have had a different divergent structure between bottom and top, the lines would not be continuous.
I may add, even if they did repaint these scratches (which they won't in order to catch other innocent customers off guard), they would hire just one painter for the whole thing and not two, so it's ridiculous that they charge two customers twice, even if there had been an expansion of scratches ( which was definitely not they case)
They are not serious, they offer you cheap rates, in order to catch up with "bogus" damages. There has to be a way to defend yourself. Why are we so defenceless as car rental customer in front of the most absurd claims?
They also take advantage of the fact that you are in a hurry to get to the airport (they open at 8:00 which is kind of late for a European capital), in order to make you pay things which you shouldn't have to pay for.

We waited 2 hours to get to the customer service desk. Everyone were waiting including family with kids and senior citizen. After giving all the documents and paid for the full insurance (we do not want any issue when returning the car), they showed us the car which is not similar to what we have booked. Then after we agree to take a smaller car, they told us our details disappeared from the system. Now they have to key in again. We told them we can't be waiting again as we should be on our way to Agrave as it is already 4.30p.m., they told us they can cancel our booking & refund our money with an full arragont attitude. This is sooooo rude and no consideration at all after we waited for more than 2 hours. Then we waited again for them to miggel with their system for another 15 mins. And now they tell us to take the car without contract as they are not able to generate the contract from the system. We refuse as what if we have any problem on our way to Agrave or got stop by the police. So we waited again for the contract. While returning the car we told the staff we didnt return the petrol full tank because that is what we were provided when we took the car, they staff told me, I know, I can see you do not have to tell me. This is a really bad company with very RUDE staff. Please avoid this company at all cost. I paid everything even with full insurance from the company which is not cheap at all and the service is nightmare. I dont even get this kind of service from a streetfood vendor.