Best Friend's Essentials レビュー 

146
•
TrustScore 5段階評価の3.5

3.6

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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Haven’t heard a thing about my order in about a month, no order confirmation nothing, but it did charge my card and there is no way to get ahold of them tried calling just put on hold, tried email has... もっと見る

5つ星のうち4の評価

I’ve been a customer for awhile now, and my dogs love your products and have benefited from them. However, my last order has never arrived and I’m not able to reach customer service using an email or... もっと見る

5つ星のうち5の評価

Unfortunately, my picky border collie is having nothing to do with eating the chews no matter how I disguise them (Boost Bites and Vitality Bites). So, I'm not really sure if they work or not. Howev... もっと見る

5つ星のうち5の評価

I emailed the company in reference to the orders that I did not received for October and November. The company replied quickly. I now have both my orders. Thank you so much for the wonderful custom... もっと見る

企業が回答しました

企業情報

  1. ペット用品店

当該企業による記述

Essential, Functional Products Your Pets Will Love. Our all-natural supplements are cold-pressed to preserve flavor and effectiveness. Proudly Made In the USA 🇺🇸 All purchases guaranteed or your money back


連絡先

3.6

まあまあ

TrustScore 5段階評価の3.5

146件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.6

すべてのレビュー

(146)

過去12か月のレビュー数: 0件

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5つ星のうち5の評価

bough for friend?

2024年2月5日
Best Friend's Essentials ロゴ

Best Friend's Essentials からの回答

Thank you for taking the time to leave a review. We are thrilled to hear that you purchased our products for a friend and we hope they love them as much as we do. It's feedback like this that makes all of the hard work worthwhile. If you have any questions or concerns, please feel free to contact us at hello@bestfriendsessentials.com. And don't forget, we offer a 180 day moneyback guarantee and will provide a prepaid return label if necessary. Thank you again for choosing Best Friends Essentials!

5つ星のうち5の評価
Best Friend's Essentials ロゴ

Best Friend's Essentials からの回答

Thank you for your five-star review! We're thrilled to hear that you received your order quickly. It's feedback like this that makes all of the hard work worthwhile. If you have any questions or concerns, please don't hesitate to reach out to us at hello@bestfriendsessentials.com.

5つ星のうち3の評価

slow shippingIt took too long for item to arrive…

It took too long for item to arrive after I was notified it was shipped.

2024年2月1日
Best Friend's Essentials ロゴ

Best Friend's Essentials からの回答

Thank you for taking the time to leave a review. We are sorry to hear that your order did not arrive as quickly as expected. We are committed to resolving any issues and are currently investigating the delay. If you have any further concerns, please feel free to contact us at hello@bestfriendsessentials.com and include your order number or email that was used to place your order. We offer a 180 day moneyback guarantee and will provide a prepaid return label to customers that want to process returns.

5つ星のうち5の評価

My dogs love them.

2024年2月1日
Best Friend's Essentials ロゴ

Best Friend's Essentials からの回答

Thank you for taking the time to share your positive experience with our all-natural supplements for dogs. We're thrilled to hear that your furry friends love them! Your feedback is greatly appreciated, and it's feedback like this that makes all of our hard work worthwhile. If you ever have any questions or concerns, please don't hesitate to reach out to us at hello@bestfriendsessentials.com and include your order number or email that was used to place your order. Thank you again!

5つ星のうち5の評価

The chews are working great for my dog

The chews are working great for my dog. On time delivery of product makes it real convenient

2024年1月30日
Best Friend's Essentials ロゴ

Best Friend's Essentials からの回答

Thank you for taking the time to leave a review. We're thrilled to hear that our chews are working great for your dog and that the delivery was convenient. Your feedback makes all of our hard work worthwhile. Please feel free to reach out to us at hello@bestfriendsessentials.com if you have any questions or concerns. Thank you for choosing our all-natural supplements for your furry friend.

5つ星のうち5の評価

YOU GUYS ROCK!

2024年1月29日
Best Friend's Essentials ロゴ

Best Friend's Essentials からの回答

Thank you for your positive review! We appreciate your feedback and are glad to hear that our products are working well for your furry friend. It's comments like yours that make all of our hard work worthwhile. Please don't hesitate to reach out if you have any questions or concerns in the future. Thank you again for choosing Best Friends Essentials!

5つ星のうち5の評価

They said they would be here in 3 days…

They said they would be here in 3 days and they weren't, but I received them and my girl didn't run out. thank you.

2024年1月26日
Best Friend's Essentials ロゴ

Best Friend's Essentials からの回答

Thank you for your positive review and sorry for the delay! We're glad to hear that your order arrived and that your furry friend is enjoying our supplements. Feedback like yours makes all of our hard work worthwhile. If you have any questions or concerns in the future, please don't hesitate to reach out to us at hello@bestfriendsessentials.com and include your order number or email used to place the order. Thank you again for choosing Best Friends Essentials!

5つ星のうち5の評価

Very happy

Came in fast and my dogs are not iching as much in just a few days

2024年1月12日
Best Friend's Essentials ロゴ

Best Friend's Essentials からの回答

Thank you for sharing your positive experience with our all natural supplements for dogs. We are thrilled to hear that your dogs are already feeling the benefits of our products. Your feedback is greatly appreciated and motivates us to continue providing high quality solutions for pets. Thank you again for choosing Best Friends Essentials.

5つ星のうち1の評価

Not for my dog

Did not work, dog would not eat.

2024年1月3日
Best Friend's Essentials ロゴ

Best Friend's Essentials からの回答

Thank you for taking the time to leave a review. We are sorry to hear that you had a negative experience with our product. We are committed to resolving the issue and would love to speak with you further about how we can make things right. If you could please contact us at hello@bestfriendsessentials.com and include your order number or email that was used to place your order, we will be happy to assist you. We offer a 180-day money-back guarantee and will provide a prepaid return label to customers that want to process returns.

We are sorry to hear that your pet wasn't interested in trying the product. We understand that it can be frustrating when pets act a little fussy. We would love to speak with you further about this. We will have a representative reach out to you soon.

Please feel free to contact us at hello@bestfriendsessentials.com and include your order number or email that was used to place your order. We appreciate your feedback and are committed to making things right. Thank you.

5つ星のうち1の評価

please discontinue sending this…

please discontinue sending this product!!!!! I am not happy with the results!!!n Nceot making a difference!! Cance!!!
Janice Raabe

2023年12月8日
Best Friend's Essentials ロゴ

Best Friend's Essentials からの回答

Dear valued customer,

We are sorry to hear that you are not satisfied with our product. We are committed to resolving any issues you may have. If you have experienced any problems with our product, please feel free to contact us at hello@bestfriendsessentials.com with your order number or email used to place the order.

We offer a 180-day money-back guarantee and will provide a prepaid return label to customers who want to process returns.

Regarding your specific concerns, we understand that some dogs may take longer to see results, and our product can take up to 90 days of consistent use to get the desired results. We would love to speak with you further about this and will have a representative reach out to you soon.

We apologize if your pet wasn't interested in trying the product. We understand that it can be frustrating when pets act a little fussy. We would like to speak with you further about this and will have a representative reach out to you soon.

Thank you for your review. It is feedback like this that makes all of our hard work worthwhile.

Sincerely,

Best Friends Essentials

5つ星のうち1の評価
Best Friend's Essentials ロゴ

Best Friend's Essentials からの回答

Hi Jane,

Thank you for your message. May I know when and how did you cancel the subscription. However, since I see it was still active, I went ahead and cancel your subscription, rest assured you will not receive future shipments.

“Please use the discount code THANKYOU10 for $10 off your next order if you would like to order products in the future”

Thanks for being a Best Friend’s Wellness customer!

Have a Prosperous New Year!

5つ星のうち4の評価

The product is good

The product is good, but the price is too high for continued use. It has helped some, but not enough to convince my husband that it is worth the cost. I was happy for any help!

2023年12月16日
Best Friend's Essentials ロゴ

Best Friend's Essentials からの回答

Thank you for taking the time to review our product. We're glad to hear that it has helped your pet. It's feedback like this that makes all of our hard work worthwhile.

Feel free to contact us at hello@bestfriendsessentials.com if you have any other concerns and we will be more than happy to assist you.

5つ星のうち5の評価

Great product

Product is as advertised and service is great.

2023年12月12日
Best Friend's Essentials ロゴ

Best Friend's Essentials からの回答

Thank you for taking the time to leave a review. We are thrilled to hear that you are happy with our product and service. Feedback like this is what makes all of our hard work worthwhile. If you ever need anything, feel free to contact us at hello@bestfriendsessentials.com. Thank you again for your business!

5つ星のうち5の評価

Great product

2023年12月6日
Best Friend's Essentials ロゴ

Best Friend's Essentials からの回答

Thank you for taking the time to leave a review of our product. We are thrilled to hear that you are enjoying it! Your feedback is greatly appreciated and it is comments like yours that make all of our hard work worthwhile. If you have any questions or concerns, please do not hesitate to reach out to us at hello@bestfriendsessentials.com and include your order number or email that was used to place your order. Thank you again for your support!

5つ星のうち5の評価

My dogs have only been on them about a…

My dogs have only been on them about a week and I can definitely see a difference. They are not licking themselves and scratching much at all. Before they started on the chews they were scratching and licking all the time. I no longer have to get allergy shots for them which was much more costly and didn't always work.

2023年12月6日
Best Friend's Essentials ロゴ

Best Friend's Essentials からの回答

Thank you for taking the time to leave a review! We appreciate your feedback and are thrilled to hear that our all natural supplements are making a positive impact on your furry friend's health. It's comments like these that make all of our hard work worthwhile. Please don't hesitate to reach out to us at hello@bestfriendswelness.com if you have any questions or concerns. Thank you again for choosing Best Friends Essentials!

5つ星のうち2の評価

I had previously left a review with 3…

I had previously left a review with 3 stars, and stated that I thought the chews were helping 'somewhat'. I then received an email stating that I would be contacted. I never was. I decided to reorder to give more time with the chews to see if it improved.
I still think it works 'somewhat', but I'm removing one star because no one ever followed up.
So, what is up with customer service?

2023年11月28日
5つ星のうち1の評価

HIGH PRESSURE SALES.

Just wanted to order one product and you kept trying to make me buy other products. If you sold toilet paper, I'm sure you would have tried to sell that to me too. I tried to stop the purchase of buying the one product and I was not able to stop it.

2023年11月30日
Best Friend's Essentials ロゴ

Best Friend's Essentials からの回答

Thank you for taking the time to write this review. We are sorry to hear that you had a negative experience with our product. We are committed to resolving any issues you may have encountered. If there was a shipping or billing issue, please know that our team is currently investigating the matter and will respond at the email address used to place your order. If your pet was not interested in trying the product, we understand how frustrating that can be and we would be happy to speak with you further about this. We will have a representative reach out to you soon. If the product did not work as intended, please keep in mind that results may take up to 90 days of consistent use. Please feel free to contact us at hello@bestfriendsessentials.com with your order number or email used to place your order. We offer a 180 day moneyback guarantee and will provide a prepaid return label for any returns.

5つ星のうち2の評価

I cancelled my monthly then I re rive…

I cancelled my monthly then I re rive another shipment

2023年11月28日
Best Friend's Essentials ロゴ

Best Friend's Essentials からの回答

Thank you for your feedback. We are committed to resolving any issues you are experiencing. Please feel free to contact us at hello@bestfriendsessentials.com and include your order number or email that was used to place your order. We offer a 180-day money-back guarantee and will provide a prepaid return label to customers that want to process returns.

If you have experienced any shipping or billing issues, please know that our team is currently investigating the issue and will respond at the email address used to place your order.

We stand behind our products and are committed to your satisfaction. We hope you will give us the opportunity to make things right.

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